SafeStreets USA: Read 272 User Reviews From Real Homeowners

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BOON GUANG LUA Wichita, KS

Worst experience ever especially Cody F who helped me to install equipment asked to choose the package on top of what i already had and found out the equipment only cost 30% of what they charged when he said is the discount price, never listen to them if you already get the quoted from ADT, should just tell them shut their mouth and install what i initially quoted for. Shame on what he did

4 years ago

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Bill Neesan Modesto, CA

ADT and SafeStreet are running a bait and switch scam. They offer the door camera, but against your wishes, install a full system. Plus, the 2-year contract for their crappy service. Avoid them like the plague!!! FRAUD! FRAUD! FRAUD!!! bait-and-switch /bāt and,(ə)n(d) swiCH/ noun the action (generally illegal) of advertising goods which are an apparent bargain, with the intention of substituting inferior or more expensive goods. "a bait-and-switch scheme"

4 years ago

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Paul Moreno Vacaville, CA

Safestreets is the biggest rip off ever very poor customer service refused to help out in a tight economy representatives Mitchell L and Dillon who was afraid to give his last name laughed at the fact that I had to move and still pay for a service I can't use. Their salespeople talk you into and misrepresent what they are selling overall horrible experience. Would not recommend safestreets to secure a doghouse

4 years ago

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Lu Co Chicago, IL

Very bad experience. I asked the agent to leave - that I did not want the service- he bullied me and harassed me. He stayed for more than an hour more- installing product I had already repeatedly refused. I had to call police to have him removed and a police report was filed. Now I am told I have had service for many months- even though there is absolutely no equipment here. And to pay thousands of dollars in fees . Bad service bordering on assault of an elderly woman unable to defend herself from this predator.

5 years ago

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Ed Shell Lutz, FL

I've had two years of grief from ADT. Took over my account, that I have had for 25 years, from Brinks. Horrible communication. Terrible service. Wrote many letter and made many phone calls. Sent complaint to BBB where ADT evaded the problems. Ran me credit without my permission and disconnected sensors I previously paid for with Brinks. Will have to, most likely, sue in Federal Court to have any possibility of satisfaction. AVOID!!!!!!

5 years ago

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Annie Norcross, GA

service was good, customer service good BE AWARE!!! When you get business service, you are signing a contract for 3 years! Ask questions. They will not let you out. You have to buy out. At that point customer service is rude and not helpful. Bad experience with Kathy, National Office, Jacksonville, FL

5 years ago

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Jesse Perryman Gurnee, IL

Garbage customer service. Their equipment burned up the wires in my doorbell chime an hour after install. They wouldn't come back right away b/c it was a Saturday. Been trying to cancel and being told that I need to pay a early term penalty and give 30 day notice even though I signed up with them 18 days ago and their equipment could have burned my home down.

6 years ago Edited September 14, 2021

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Ryan P Denver, CO

I entered into a 3 year contract with 'ADT' and 'Safe Street'. Upon completion of my contract, they have locked my control panel from ever being useable with another provider. I have asked several people with customer service, only to be told the unlock code is 'proprietary' and locking the equipment to only them, even thou you paid them for it. This essentially locks you permanently into a contract with them, even though you agreed to a term, they want you forever.

6 years ago

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Janice Milwaukee, WI

I had my alarm system installed last year September or October I was told that I would be receiving $100 visa card I have not received this visa card and it is now April 2020 and I have still not heard anything from this company when I first had conversations with them they told me they could put the money back in my bank account I don’t know I did not want anyone who wanted toMy account Their customer service is horrible

6 years ago

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Nayak Gaithersburg, MD

I have been having a VERY bad experience with ADT, I got a quote for $27/ month but the installer misled me on the price and charging me $57. Importantly, I reported a problem with my equipment for over 3 months, it is still not fixed. I reported to the corporate office, they were not of any help and I am stuck with a 5 years contract. What a shame to have this kind of company in the market who mislead the customers. I strongly discourage everyone to use ADT for their security because I do not know if my home is protected or not. Thaeu have not fixed my problem yet.

6 years ago

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John Kreighbaum Royse City, TX

Bate and switch would best describe this company and their marketing. If you are drawn in by their pricing incentives and glitzy advertising while allowing them to send a technician to survey your needs, you are making a mistake. Never again will I have anything to do with ADT. This is a front to get a pressure sales person into your home to install a pricy system. Very misleading and expensive. Do not trust these people.

6 years ago

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Linda Elizabethton, TN

My mother used ADT for many, many years and paid an unusually high monthly fee. (Her premiums did nothing but go up while new customers were given lower rates.) When she had a stroke followed by skilled nursing home care and death, I called to have the service discontinued. Did they express gratitude for her years of paying them or refuse to cancel until the request for put into writing, enabling them to get another one and 1/2 more months in payments? Bet you guessed correctly! I will never forgive them for being so hard hearted and money hungry and would never recommend them.

7 years ago

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khosro Safari Katy, TX

I had bad experience with ADT, I got quote over the phone and they told me they will give me credit for all equipment and after technician came in my house he want to charge me extra for equipment and he take out my previous security keypad on the wall and he cut wire for my air conditioner after I said no I don't want work with ADT and he didn't fix my stuff and he left. I paid $300 to electrician to come and fix those thing he misstep. I never suggest this company to any one .

7 years ago

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Judy Brennan Hopatcong, NJ

ABSOLUTELY TERRIBLE. ADT (AND DEFENDERS -ADT QUOTES YOU ONE PRICE, COME NAD PUT HOLE IN YOUR WALL AND THEN TELL YOU ANOTHER PRICE. THEN THEY WILL NOT LET YOU SPEAK TO A MANAGER. YOU HAVE TO CALL A GENERAL CUSTOMER SERVICE NUMBER (CINDY IN IN), WHO SAYS YOU NO LONGER HAVE AN ACCOUNT SINCE I DID NOT LET THEM FINISH INSTALLING SO I CANNOT TALK TO A MANAGER. I NEED TO GET AN ESTIMATE FOR THE WALL , E-MAIL AN ADDRESS WITH ATTACHED PHOTOS AND MAYBE THEY WILL DO SOMETHING ABOUT THE WHOLE IN MY WALL. BEWARE STAY AWAY- TOTAL SCAM!!!!!!!

8 years ago

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fred zlater Harrisburg, PA

ADT is a joke very bad install a wireless system took over 5 hours to install with only 6 sensors and 1 panel , panel not level a refund is said to take 10 to 15 days but it actually takes 30 days remember you are dealing with 2 different companies when doing this, it is crap and a hoax BUYER BEWARE! customer service just tries to make you feel happy when in turn no one gives the same answer! DON'T FALL VICTIM!

8 years ago

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Mercedes Paulino Campbell Hall, NY

DO NOT GET ADT!!! Do yourself the favor. The false alarms are insane. The steam from a shower set off fire alarm 3 times but then the HUGE fire that almost burned down my house..not a beep from this alarm! I was paying $32 a month JUST waiting for the 3yr contract to be up, I have been trying to cancel it for 3 months NOW they charge my debit card over $150 JUST cause I'm trying to cancel it. Not for anything extra just accidental charges they promised to refund IF I stay on with them!! BLACKMAIL! They will steal your $$. Who is keeping us safe from THEM!

8 years ago

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Randall Pearson Okatie, SC

Service was canceled within 2 days per cancellation policy. SafeStreets bought the company who installed the “Free “ system. SafeStreets has called the house 3-4 times a week asking Us to pay for the years monitoring and to get Us to reconnect with them. They claim that the accounts that they aquired are still active. They continue to harass Us even though we sent them a copy of the cancellation notice and ADT agreed and told SafeStreets that they had canceled the service.

8 years ago

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JeffreyMyers

Very professional staff. Installation was quick and efficient. Answered all questions, took time to make sure needs were met.

8 years ago

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Rodger Jehlicka Colorado Springs, CO

We had it in the past when we lived in Illinois. Their customer service people are easy to work with and it appears they have the most updated technology.

8 years ago

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Marcelle Fowler Norfolk, VA

If you plan to move within your 3-year contract period, you're stuck with having to establish a new, 3-year agreement each time. The contract is for the address -- not the person -- so if there's a remote possibility that you may move and you're not in your forever home, don't go with them. Because I relocated and am in a temporary residence for a year, I had to buy-out my contract rather than being unnecessarily locked in for at least four more years (one year here, then a new contract and 3-year period when I move again). Not everyone will be able to afford that option.

9 years ago

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Seth Dallas, TX

From a price standpoint, it’s decently priced but they are not transparent over the phone about pricing. They lead you on to believe one thing and it ends up to be another. But like I said in the end it’s still decently priced for the products you receive.

6 years ago

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J. Whelan Long Beach, MS

For the monthly price it's not that bad, but send out a rep or have to have your system repaired or upgraded, the bill is shocking! For the price I really wish we would have just put in ring security system with cameras. By the time my alarm goes off and I get a call from ADT, while I'm on vacation, and I tell them to go ahead and call it in I'm not home I could have looked at a ring security system and called my local police department. I am seriously rethinking my home security system. I'd recommend looking into other options for the price.

6 years ago

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Eric Smith Riverton, UT

There are a lot of options to choose from which is great so that I could get what was best for our home and family situation. Customer service was great as well.

6 years ago

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Madalyn Johnson Provo, UT

I have used them for my home security for years and have been very happy with them. If i ever have an issue, they are always quick to respond and fix the issue.

7 years ago

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Chris A. Augusta, GA

Reliable and fast service. The technician was very nice and knowledgeable.

8 years ago

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Carol Fujita

Salesman didn't not get back to me regarding September Back to School gift card after he got the sale.

8 years ago

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EveT

So far I have not had any break-ins. The ADT signs seem to help.

8 years ago

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PatrickOdonnell

installation went well, all product were cover by installer

8 years ago

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Pat Pine Hill, AL

Trash was left after my install. Installation was friendly and quick.

8 years ago

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Anonymous Las Vegas, NV

Good explanation of the equipment. Showed up on time.

8 years ago

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James Avichouser Caldwell, ID

We have had great service with the company.

9 years ago

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Carmen Fort Lauderdale, FL

Great protection provided and the feeling of being safe

9 years ago

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Lynette Mccary Birmingham, AL

They give me a response when I need it. The equipment, the box they give you, is not working fine though.

9 years ago

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Verified Customer

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Sara Fogleman Waterford Twp, MI

The service is ok, but I'm still waiting on a $100 dollar rebate.

9 years ago

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Verified Customer

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Linda San Diego, CA

I liked the technicians; just think the first one didn't give us all the info.

9 years ago

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Brandon Auburn, IN

Ron H rep#35589 installed faulty equipment and has not checked in to see if it was operational. This man sold me faulty security equipment, equipment used to protect my family. What a disgrace they are to incorporate the word safe in their name.

4 years ago

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Shridhar Dangety Prosper, TX

1. Cancellation policy is one-sided and favors the company 100% 2. ADT will promise a Gift card for you ($100) and your referral ($200) but you have to keep following up for the Gift card endlessly. 3. They have a 3-day cancellation policy even before they install the device the 3 days expire and you are locked for 36 months.

5 years ago

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Nona Orlando, FL

No answers when you call. System wasn't operational, and they were threatening to charge for termination of contract even though contract allows 90 days. Jumbled wires, knowingly installing equipment that was not agreed upon. The list goes on. ADT had to intervene and at least after 50 days of arguing, I received a refund.

5 years ago

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Kathryn Connell, WA

Worst company ever. If you want to waste hours of your life with awful customer service go with them. They didn't show for 2 apts. that I took time off work for and were rude to me about how they are having scheduling issues. Buyer beware! I reported to Better Business Bureau.

6 years ago

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Frank McCoy Kansas City, MO

Worst company, worst service very demanding and no up front service agreement explained will never use again and will tell anyone that will listen to have nothing to do with this company , they are doing to you what you are paying them to protect you from ROB you blind as a shame company

6 years ago

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Jay Simon Albuquerque, NM

System installed. Not 28 per month but 57 Had a sensor fault two weeks after installation so system was not working but ADT did not come out to repair or check on it since it was a Saturday and then the burglars cut power and I was robbed the next day. ADT has been awful. Try and talk to a manger- good luck

6 years ago

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Nick New Market, AL

While i was deployed overseas, ADT Security Salesman convinced my wife that my current security system was no longer good and that the company had gone out of business. ADT then came in and took out a working security system and installed an ADT system and had my wife sign a 3 year contract. Right now i'm not sure i have any recourse.

6 years ago

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Pinpointer9 South Jordan, UT

RUN DONT WALK!!!! run from ADT as fast as you can. I hate to see good people get scammed out of hard earned money. check your local security firms or any other reputable security co. Spent over ten thousand dollars on a commercial building and It is literally useless.

7 years ago

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Juan Carlos Hernandez Seattle, WA

This is THE MOST useless service ever. I did get the service in November, one of the cameras stop working on a few days after it was INSTALLED, THEN DOOR SENSOR FROM TWO ENTRY FELT ON THE FLOOR. COSTUMER SERVICE SAID THAT I HAVE TO PAY 25 DOLLAR TO HAVE A TECHNICIAN COMING TO FIX IT. THIS IS RIP-OFF STAY AWAY. THIS IS THE MOST HORRIBLE SERVICE

7 years ago

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ed Panama City, FL

Never have been able to use camera system; yet paying for it.

8 years ago

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C Meads Warner Robins, GA

Cost of monthly payment. As I am retired a lower rate would be better.

9 years ago

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1 Cleveland, OH

Information about my billing was not explained to me well and had problems

9 years ago

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ET Roseville, MI

They did great with helping me with my alarm system.

9 years ago

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David New Tazewell, TN

The equipment has been good so far; I like it. I just haven't received my rebate yet.

9 years ago

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Polly Milford, OH

Worst customer service. Total scam. Do not give them a penny. We paid them over $5,000 for a system that does not work. This is basically a company that steals your money and laughs at you when you call for help.

5 years ago

SafeStreets USA Reviews