Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

I’m pretty impressed their callback features. I like that it works, though I have not fully experiences all of the technical devices.

6 years ago

Reply from Guardian Protection

Thank you for being a valued customer of Guardian Protection! It's great to hear you are enjoying the professional security features.

Jul. 22nd, 2020

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Verified Customer

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Charles

It's modern and it goes with house and is very vocal. It allows me to use an app even outside of the home. Also it as easy to set up.

6 years ago

Reply from Guardian Protection

Hi Charles,
Thank you for being a valued part of the Guardian Protection family! It's great to hear the interactive security features like the phone app are bringing you convenience.

Jul. 22nd, 2020

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Verified Customer

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Patricia

My favorite this is that I can turn it on and off with my phone. The representative was very nice and respectful.

6 years ago

Reply from Guardian Protection

Hi Patricia,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear you are enjoying the interactive security features like the smartphone app.

Jul. 22nd, 2020

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Verified Customer

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Charlene

The mobile app is the best thing about it. Learning how to use it was very easy. The product is very easy to use.

6 years ago

Reply from Guardian Protection

Hi Charlene,
Thank you for the 5-star review! It's wonderful to hear you have found the security system user-friendly and it is bringing you peace of mind.

Jul. 23rd, 2020

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Verified Customer

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Colleen

The price was reasonable. They seem trustworthy. It is simple and the people keep sending me texts and call me.

6 years ago

Reply from Guardian Protection

Hi Colleen,
Thank you for being a 5-star customer! Guardian Protection is proud to help protect what matters most to you each day.

Jul. 23rd, 2020

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Verified Customer

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Malcolm

I send them a lot of emails and I don’t get follow up on many of my questions. I do like that it reminds you when you didn’t lock something.

6 years ago

Reply from Guardian Protection

Hi Malcolm,
Thank you for taking the time to review your customer experience. If you ever have questions the quickest way to reach us is at 1-800-PROTECT but feel free to reach out to wecare@guardianprotection.com as well.

Jul. 23rd, 2020

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Verified Customer

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Rigoberto

When I call, I get the answer quickly, they really help whenever I have an issue. I like that you can use the device with the app.

6 years ago

Reply from Guardian Protection

Hi,
Thank you for taking the time to share great customer feedback! Guardian is proud to help protect what matters most to you every day.

Jul. 23rd, 2020

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Verified Customer

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Donna

Technically, guardian protection is up to date. It’s easy. They’ve been responsive to our needs.

6 years ago

Reply from Guardian Protection

Hi Donna,
Thank you for taking the time to share a great customer review! Guardian Protection appreciates your business.

Jul. 23rd, 2020

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Verified Customer

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Sarah Lilleston

So far I have had a great experience with Guardian Protection. Their customer service has exceeded my expectations!

6 years ago

Reply from Guardian Protection

Hi Sarah,
Thank you for choosing Guardian Protection for your security needs and for taking the time to share a great customer experience!

Jul. 23rd, 2020

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Verified Customer

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Chris

They did a grat job. They've been very helpful and professional. I like their service and their products.

6 years ago

Reply from Guardian Protection

Hi Chris,
Thank you for taking the time to share 5-star customer feedback! Guardian Protection is proud to help protect your world every day.

Jul. 23rd, 2020

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Verified Customer

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Bonnie Everett

I like the services provided; howevere, the sales person always says someone will call to schedule and then they never do.

6 years ago

Reply from Guardian Protection

Hi Bonnie, I'm sorry to hear you're having some scheduling issues. I was unable to locate an account under this name so please respond here or call us at 1-800-PROTECT if you are still having issues.

Jul. 16th, 2020

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Verified Customer

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Patrick Walker

So far, itâ€™s been a positive experience, as there havenâ€™t bern too many issues understanding the system.

6 years ago

Reply from Guardian Protection

Hi Patrick,
Thank you for choosing Guardian Protection! It's great to hear you are able to use the system as intended.

Jul. 16th, 2020

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Verified Customer

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Anonymous

The system is really good. They delivered verything they said they would. I like the integration of the system with the app.

6 years ago

Reply from Guardian Protection

Hello,
Thank you for choosing Guardian Protection! It's great to hear the interactive smart security features like the app are bringing you on-the-go convenience.

Jul. 10th, 2020

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Verified Customer

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Patrick

All the equipment works the way I need it to and I've had no issues. It's simple and sends a message to my phone so I can interact with it directly.

6 years ago

Reply from Guardian Protection

Hi Patrick,
Thank you for taking the time to leave helpful customer feedback. It's great to hear you are finding the security system convenient and we hope to bring you additional peace of mind each day.

Jul. 10th, 2020

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Verified Customer

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Alicia

Customer service was very affirmative, professional, and helpful. Easy to use, very simple and convenient.

6 years ago

Reply from Guardian Protection

Hi Alicia,
Thank you for reviewing your customer experience! It's great to hear you are finding the security system easy to use and Guardian Protection is proud to make your home a safer place.

Jul. 9th, 2020

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Verified Customer

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Jerry Ann

I had one false alarm and they were very prompt answering my call. It seems to be working properly and is easy to do.

6 years ago

Reply from Guardian Protection

Hi Jerry Ann, thank you for sharing a great 5-star review! It's great to hear the quick response time is providing the additional peace of mind you deserve.

Jul. 9th, 2020

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Verified Customer

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Michelle

When I had questions, I could always call and get really good feedback to help me. It's easy to work the equipment.

6 years ago

Reply from Guardian Protection

Hi Michelle,
Thank you for being a 5-star customer! It's great to hear customer care was helpful when needed and we are always happy to help.

Jul. 9th, 2020

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Verified Customer

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Don

I've contacted them several times and gotten very good service. So far it functions perfectly and I've had not issues.

6 years ago

Reply from Guardian Protection

Hi Don,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your business and feedback very much. Have a safe day!

Jul. 9th, 2020

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Verified Customer

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Jeff Erbig Riverton, NJ

I have been happy with the customer support as they have been able to simply help me over the phone. No waiting for a tech to arrive.

6 years ago

Reply from Guardian Protection

Hi Jeff,
Thank you for choosing Guardian Protection as your home security provider! It's great to hear the phone technical support has been helpful and convenient!

Jul. 1st, 2020

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Verified Customer

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Devin Plume Farmington, PA

My experience with Guardian has been wonderful. They have been super attentive to detail and our specific needs.

6 years ago

Reply from Guardian Protection

Hi Devin,
Thank you for being a 5-star customer of Guardian Protection! It's wonderful to hear the staff have been efficient and helpful when needed.

Jul. 1st, 2020

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Verified Customer

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Patricia Crowley, TX

It's easy to use. I can use it from my phone. They have good rates and it seems to work really good.

6 years ago

Reply from Guardian Protection

Hi Patricia, thank you for taking the time to share 5-star customer feedback; we appreciate your business!

Jul. 14th, 2020

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Verified Customer

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Mike San Antonio, TX

They're always there when you need them. It's high collar, good equipment. The cameras in the smart pad are the best.

6 years ago

Reply from Guardian Protection

Hi Mike,
Thank you for reviewing your smart home security system with Guardian Protection! It's great to hear you are enjoying the advanced features and the peace of mind professional monitoring can bring.

Jun. 25th, 2020

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Verified Customer

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Anonymous Lewes, DE

I had ADT at another house and they’re pretty comparable. I used customer support once and they seem okay. So far no problems.

6 years ago

Reply from Guardian Protection

Hi,
Thank you for switching to the Guardian Protection family! We are happy to help anytime you have questions.

Jun. 25th, 2020

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Verified Customer

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Anonymous Fort Worth, TX

Everything works right out of the box. The phone app is really nice to be able to check on the status of the home.

6 years ago

Reply from Guardian Protection

Hello,
Thank you for being a 5-star customer! It's great to hear the phone app is bringing you much deserve convenience and peace of mind.

Jun. 25th, 2020

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Verified Customer

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Billy Keller, TX

They need to stop limiting the features that are accessible to their customers. Alarm.com has many more options but Guardian restricts our access to them.

6 years ago

Reply from Guardian Protection

Hi Billy,
Thank you for providing helpful feedback that we can share with our developers! Please give us a call at 1-800-PROTECT if we can be of any technical assistance.

Jun. 23rd, 2020

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Verified Customer

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Anonymous Pittsburgh, PA

The equpment works and they respond in a reasonable amount of time. I like the availability in the area.

6 years ago

Reply from Guardian Protection

Thank you for being a part of the Guardian Protection family! Our headquarters is right here in Pittsburgh and we are proud to offer our customers a less than 30 second average response time on alarms.

Jun. 22nd, 2020

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Verified Customer

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David Camden-Wyoming, DE

Every time we've had an alarm you call right away. It seems to work pretty well. The best is that we're able to use it on our phone.

6 years ago

Reply from Guardian Protection

Hi David,
Thank you for choosing Guardian Protection for your security needs! It's awesome to hear the smartphone app is bringing you everyday convenience and peace of mind.

Jun. 22nd, 2020

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Verified Customer

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Moises Liberty, TX

I don't know if I need an upgrade or what but the images are not very good at all. It's really blurry and you can't make anybody out. If I ever need it, it's not gonna help me.

6 years ago

Reply from Guardian Protection

Hi Moises,
I'm sorry to hear of the issues with the images. You may need to upgrade your internet upload speed as you do need pretty fast internet for the best image and connectivity. If you are still having issues please give us a call at 1-800-PROTECT

Jun. 19th, 2020

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Verified Customer

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Diane Canyon Country, CA

It's working good. Anytime I needed them they answered my questions. I liked the emergency things like fire and police.

6 years ago

Reply from Guardian Protection

Hi Diane,
Thank you for taking the time to share a 5-star review! Guardian Protection is here 24 hours a day to help when you need us the most.

Jun. 22nd, 2020

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Verified Customer

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Margaret Cypress, TX

I can access it with my phone or the control pad. It's very simple to use. I guess they don't always make contact with their customers.

6 years ago

Reply from Guardian Protection

Hi Margaret,
Thanks so much for taking the time to share great customer feedback. I'm glad to hear the security system by Guardian is proving user-friendly for you and we hope the system brings you peace of mind every day. Please reach out any time we can be of further assistance!

Jun. 22nd, 2020

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Verified Customer

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Paula Conroe, TX

They're always available when we call and they respond quickly. We haven't had any issues with the equipment.

6 years ago

Reply from Guardian Protection

Hi Paula,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback and continued business very much.

Jun. 22nd, 2020

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Verified Customer

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Chris Round Rock, TX

There were some issues at first because it was not set up right but it looks like everything is working and as long as it is working we are happy.

6 years ago

Reply from Guardian Protection

Hi Chris,
Glad to hear you got your issues taken care of! Guardian Protection is happy to help and provide much-deserved peace of mind.

Jun. 22nd, 2020

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Verified Customer

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Laura Houston, TX

Peace of mind that qualified people are monitoring out home and easy to use. Support is very responsive to any questions I have. I appreciate that.

6 years ago

Reply from Guardian Protection

Hi Laura,
Thanks so much for taking the time to share a great customer review. Guardian Protection is proud to offer award-winning home security monitoring and professional customer care.

Jun. 22nd, 2020

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Verified Customer

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Winferd Riverview, FL

I've had Guardian Protection home security for the last four years and I like feeling safe and the user friendly app.

6 years ago

Reply from Guardian Protection

Thank you for taking the time to share 5-star customer feedback; we appreciate you!

Jun. 22nd, 2020

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Verified Customer

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Christina Verona, PA

Secures my house which gives me peace of mind. Representatives are able to resolve any issues I have.

6 years ago

Reply from Guardian Protection

Hi Christina,
Thank you for taking the time to share a great customer experience! Guardian Protection is honored to be your home security provider.

Jun. 22nd, 2020

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Verified Customer

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Erika Glen Burnie, MD

My brother has it and it is a great price. The equipment is up to date and good. Their guys are always available.

6 years ago

Reply from Guardian Protection

Hi Erika,
Thank you for being a part of the Guardian Protection family! it's great to hear the security system is serving your family well.

Jun. 22nd, 2020

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Verified Customer

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Michelle Wesley Chapel, FL

The best think is the package that is all combined and the security of it altogether. They're easy to reach too.

6 years ago

Reply from Guardian Protection

Hi Michelle,
Thank you for being a 5-star customer of Guardian Protection!

Jun. 23rd, 2020

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Verified Customer

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Regis Cranberry Twp, PA

Good company based on my experience and I've had them in other homes. Customer support is great. It is simply safer than the junk you see on TV.

6 years ago

Reply from Guardian Protection

Hi Regis,
Thank you for trusting in Guardian Protection for your security needs! This is what we love to hear because we have been in the business of security only for over 70 years: we've got your back!

Jun. 23rd, 2020

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Verified Customer

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Rosa Austin, TX

It's cheaper than ADT. Customer support answers the phone and talk to you but it takes six weeks for technical support to replace a broken equipment.

6 years ago

Reply from Guardian Protection

Hi Rosa,
Thank you for taking the time to share helpful feedback. I'm glad to hear we were able to find the security package to work with your budget and please let us know if you are still in need of assistance with the equipment.

Jun. 23rd, 2020

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Verified Customer

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Gabriella Humble, TX

They were great with installation. When I had to reschedule an appointment, they were really quick to help me.

6 years ago

Reply from Guardian Protection

Hi Gabriella,
Thank you for being a part of the Guardian Protection family! It's great to hear your issue was solved in an efficient manner.

Jun. 23rd, 2020

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Verified Customer

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Jay Edgewood, MD

Pretty easy to manage on my app for my phone. Everything works great. Best security for a reasonable price.

6 years ago

Reply from Guardian Protection

Hi Jay,
Thank you for being a 5-star customer! Guardian Protection is proud to help protect your world and it's great to hear we found a security package to fit your budget.

Jun. 23rd, 2020

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Verified Customer

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Gregory San Antonio, TX

The guy that installed it was really genial. It seems to be working well and I like the doorbell camera.

6 years ago

Reply from Guardian Protection

Hi Gregory,
Thank you for choosing Guardian Protection for your security needs! It's great to hear you enjoyed the professional installation and we look forward to helping to protect what matters most to you.

Jun. 23rd, 2020

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Verified Customer

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Anonymous Wesley Chapel, FL

The system is good and easy to use though I still have issues with the doorbell cameras. There are always is different support for everything.

6 years ago

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Verified Customer

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Dee

It’s been good so far no complaints,customer service is the best no problem and no long hold times

6 years ago

Reply from Guardian Protection

Hi Dee,
Thank you for being a 5-star customer of Guardian Protection and for taking the time to review your customer service experience!

May. 27th, 2020

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Verified Customer

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MS

New installation. Unable to complete upstairs due to lack of equipment. No follow up. 3-4 weeks passed. Can’t find the sales person for 4 weeks to discuss the contract. Unable to provide lawn deterrent signs.

6 years ago

Reply from Guardian Protection

Hello,
We are so sorry to hear things got started on the wrong foot, please use the 'Private Response' option here to send your address of services so we can look into these issues for you.

May. 19th, 2020

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Verified Customer

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Greg

They're just great. We were impressed by the gentleman we spoke with at the Pittsburgh Home and Garden show.

6 years ago

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Verified Customer

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Joseph

Their professionalism with their installers and customer service getting everything set up has been really smooth.

6 years ago

Reply from Guardian Protection

Hi Joseph,
Thank you for sharing a great 5-star review of Guardian Protection! We appreciate your business and we love to hear when our customers are finding the services helpful.

May. 19th, 2020

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Verified Customer

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Charles Jr

It's just as good as all the other systems I've seen on the market. It gives me peace of mind and safety.

6 years ago

Reply from Guardian Protection

Hi Charles,
Thank you for being a part of the Guardian Protection family! We are honored to be your home security provider of choice and we will work hard every day to bring you top of the line security services.

May. 19th, 2020

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Verified Customer

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Rebekah

It works perfectl. Every time I've needed to call, they're prompt with answering any questions that I have.

6 years ago

Reply from Guardian Protection

Hi Rebekah,
Thank you for providing a glowing customer review! Guardian Protection is proud to help protect your world every day and we appreciate you.

May. 19th, 2020

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Verified Customer

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Guilaine

Great customer service to me so far. It only been close to two months. So far I'm happy to be with them.

6 years ago

Reply from Guardian Protection

Hello,
Welcome to the Guardian Protection family; we are happy to have you and help protect what matters most to you!

May. 19th, 2020

Guardian Protection Reviews