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Guardian Protection Reviews

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7.6

Overall Score

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Misty La Porte, TX

I love the peace of mind having guardian protection provided me. They are very responsive and helpful.

5 years ago

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Reply from Guardian Protection

Hi Misty,
There is nothing like peace of mind! I am so happy to hear that you are pleased with our level of care and service. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Anonymous Indianapolis, IN

I like the doorbell camera feature. The system is reliable. Customer support is really quick and friendly.

5 years ago

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Reply from Guardian Protection

Hi Anonymous,
Thank you for taking the time to review and rate us. Our customers love the convenience and control they enjoy with their video doorbell. It's great to know that you're getting the most from it, too. I am happy to hear that you find your Guardian home security system to be reliable and that our friendly customer care team responds to you without delay. Super important when it comes to security! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Yao Durham, NC

Not very expensive but not very cheap. It makes the home more secure but to me it seems like it is just all regular equipment.

5 years ago

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Reply from Guardian Protection

Hi Yao,
Thank you for taking the time to connect with us. We work hard to keep our system affordable so that as many people as possible can take advantage of its benefits. It's great to hear that our security system is doing its job to help keep your home and family secure. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Deborah Princeton, TX

It is easy to operate. The tech that installed the alarm system was very cooperate and a people person.

5 years ago

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Reply from Guardian Protection

Hi Deborah,
Our customers love how easy it is to operate our home security systems. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Thank you for choosing Guardian Protection.
Amy.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Floyd Clearwater, FL

I had another company prior and I decided that Guardian Protection might be a better fit for ur. It is easy to use and I am very happy with it.

5 years ago

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Reply from Guardian Protection

Hi Floyd,
I am happy to know that you are finding Guardian Protection to be a better fit for you and your family. We welcome you and are here to serve your security needs. Glad to hear that you are finding your system easy to use and delivering to your satisfaction. We will be here when you need us.
Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Albert Royse City, TX

It is very simple to use and everything is integrated into the house. Whenever there is something they respond quickly and accurately.

5 years ago

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Reply from Guardian Protection

Hi Albert,
So glad to know that you are finding your Guardian Protection home security system easy to use and effective. Having everything integrated throughout your home makes life so much easier and enjoyable. It's also great knowing that our 24-hour monitoring center never sleeps so that you can always have true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Debbie Nesbitt Millsboro, DE

Was easy to get to learn . Gives us a sense of true security. We feel our house is safe when we are away.

5 years ago

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Reply from Guardian Protection

Hi Debbie,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Our customers love how easy it is to operate. I am glad that you agree. Thank you for being a Guardian customer.
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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Dan Manassas, VA

Their apps are pretty simple. They also reached out to us for things we mentioned to them during the install.

5 years ago

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Reply from Guardian Protection

Hi Dan,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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Christopher & Liliya Parrish, FL

I got Guardian Protection because it is convenient and the representative that came out was friendly.

5 years ago

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Reply from Guardian Protection

Hi Christopher and Lilya,
Thanks for connecting with us to let us know that that our professional representatives were friendly in explaining all that your Guardian home security system has to offer. Convenience is just one of many advantages the system offers and that means a great deal considering how busy everyone is these days. Gives you true peace of mind! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Clinton

I was looking for a wireless system and they seemed to be the best one. It is the best thing for me. If the door opens, it notifies you.

5 years ago

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Reply from Guardian Protection

Hi Clinton,
We are honored that you chose Guardian Protection's wireless security system. We take pride in our award-winning 24-hour monitoring center and knowledgeable team of customer care and technical specialists. They are here to help you, always. Customers love the notifications feature of the system, where they are alerted if a door opens. Glad you like it, too. Thank you for choosing Guardian and for taking the time to connect with us.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Cody

Top of the line. The best thing is the means of access and they’re always willing to answer the phone.

5 years ago

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Reply from Guardian Protection

Hi Cody,
I am pleased to know that your Guardian Protection smart home security system is delivering five-star satisfaction and that you find it to be easily accessible. That's super important because it means that you will use and enjoy the benefits of your system each and every day. We will continue to be here whenever you need us. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Raychel

Affordable and very good quality equipment. Keep up the good work. If there is a problem, they get it resolved.

5 years ago

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Reply from Guardian Protection

Hi Raychel,
Thank you! We will continue to try and keep up the good work. Customers like you make it all worthwhile. Our goal is to keep prices affordable while retaining a high level of quality so that more homeowners can enjoy the benefits of 24-hour monitored home security. Trust that we will continue to be there when you need us! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Anonymous

I’m not pleased with the doorbell and the panel system is kind of confusing but it protects the home. The technician had to come out three times the first thirty days.

5 years ago

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Reply from Guardian Protection

Hi Anonymous.
I am so sorry to hear that you are experiencing problems or confusion with your system. I am sure that having a technician come to your home three times was frustrating for you and I apologize. If you would like to get additional assistance from a member of our customer care team, please email your account information (name, premises address, phone number) to wecare@guardianprotection.com and I will have them call you.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Maria

Works very well and it gives us peace of mind. My alarm system only has gone off one incident and they called me.

5 years ago

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Reply from Guardian Protection

Hi Maria,
I am glad to know that your Guardian Protection smart home security system is providing five-star peace of mind. Our monitoring center never sleeps so that you can. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Jeremy

It’s a little sensitive when it comes to the trip wiring but customer service is very adamant and quick and responsive.

5 years ago

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Reply from Guardian Protection

Hi Jeremy,
Thank you for taking the time to connect with us. Glad to know that you are finding our customer service team to be adept, quick, and responsive. We are here to help! Have you spoken to our technical care team about the sensitivity issue? Your safety is our highest priority and sensitivity can be a good thing if an intruder is attempting to enter your home. However, your issue may be something worth discussing with our team to see if anything can be adjusted. Please feel free to give us a call at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. Have a great day and thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Jose

When it was installed, the technician was super helpful. I like that there is a doorbell camera. I am happy with it.

5 years ago

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Reply from Guardian Protection

Hi Jose,
Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was helpful. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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Timothy

Actually feeling secure at night and knowing that my house is monitored is the best thing. They also have the best deal.

5 years ago

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Reply from Guardian Protection

Hi Timothy,
It is great that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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Penny Black

The service and equipment does exactly what we were told it would do. Gives us a feeling of true security.

5 years ago

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Reply from Guardian Protection

Hi Penny,
I am happy to know that your Guardian Protection monitored smart home security system is delivering five star satisfaction and providing that all-important peace of mind. Life is better when its safe! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 2nd, 2020

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Diane Richard

Initial experience with owner was excellent he made us feel comfortable and gave us a lot of information

5 years ago

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Reply from Guardian Protection

Hi Diane,
I am happy to hear that your experience with Guardian Protection has been a positive one. Thank you for being a customer.
Amy,
Customer Satisfaction Advocate

Nov. 25th, 2020

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Mr H. Johnson

Time invested in the customer as well as asking me what i need instead of telling me and making a point to listen.

5 years ago

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Reply from Guardian Protection

Hello,
I am happy to hear that you are pleased with our level of care and service. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Nov. 25th, 2020

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Nancy Holderfield

system so easy to use. if alarm goes by mistake (cause you open door when armed) they call and check.

5 years ago

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Reply from Guardian Protection

Hi Nancy,
We agree! Guardian's smart home security system is super easy to use -- no stress, just peace of mind! Our 24-hour monitoring center is always on duty, ready to respond and help. Thank you for choosing Guardian Protection as your partner in security. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 17th, 2020

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Stefanie Fitzgerald

They were out a month ago and they have not followed up with me- I am waiting on a key fob and they also need to add my name to the system (instead of the old home owner)

5 years ago

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Reply from Guardian Protection

Hi Stefanie,
I am sorry for the difficulty. I would like to get you some help on this. Can you please email your account information (account name, premises address, phone number) to me at wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2020

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David Westcomb

I have found that the security system has been easier to keep track of all activity while I am away.

6 years ago

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Reply from Guardian Protection

Hi David,
So glad to know that that you are finding your Guardian Protection smart home security system helpful in tracking activity while you are away from home. That's great peace of mind! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

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Jeffrey Duraney

Very helpful & knowledgeable; checked the whole system because I am a new customer & changed battery

6 years ago

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Reply from Guardian Protection

Hi Jeff,
Welcome to the Guardian Protection family. I am happy to hear that our professional technician was helpful, knowledgeable and thorough. Trust that we will be here when you need us. I will be sure to let David's supervisor know of your compliment. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

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Gwen Roberts

Delayed responses when doors windows opened.. and it takes over 24 hours to receive a notice of internet connection lost

6 years ago

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Reply from Guardian Protection

Hi Gwen,
I am sorry for the system difficulties. I would like to get you some assistance with this. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you immediately. Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Tiffany Swan

Many times there's a delay when wanting to view the front door. It's not a WiFi issue because when I view the backyard camera, there's no delay 95%of the time.

6 years ago

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Reply from Guardian Protection

Hi Tiffany,
I am sorry that you are experiencing technical difficulties. I would like to get you assistance. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

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Fannie and Lisa

The whole process Was painless, fast installation, and everybody took time to explain everything about the system

6 years ago

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Reply from Guardian Protection

Wonderful to hear! Thank you for sharing your experience, and thank you for choosing Guardian.  Caroline, Customer Satisfaction Advocate

Oct. 21st, 2020

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Karla

Called Customer Service witha couple of questions and they had no answers, had to send a Tech out and he was here for probably 5 minutes.

6 years ago

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Reply from Guardian Protection

Hi Karla,
I am hoping that your issues have been resolved and apologize that resolution wasn't possible by phone. Our care specialists want to help keep you safe so I am assuming that in this instance, having a tech look at the problem was the best course of action. I hope that everything is working well for you now. If you are experiencing any other difficulty with your system, please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Thomas J. Fangras

Payment app is separate from alarm app. Otherwise satisfied. I need two accounts and passwords? Unless I'm not properly informed.

6 years ago

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Reply from Guardian Protection

Hi Thomas,
Thank you for taking the time to connect with us. You are correct in that our payment app is separate from the app that you use for system operation and interaction. It should be possible to have the same login credentials for both, however, so you don't need to remember different information. If you would like some additional assistance in this regard, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care and technical team will be happy to assist you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Dorothy

The salesman came by and taught me and explained it to. They are different than what I had before. It secure my home when you are our or in.

6 years ago

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Reply from Guardian Protection

Hi Dorothy,
Thank you for taking the time to review us. We appreciate it! I am glad to know that our professional security consultant spent time explaining everything to you so that you can enjoy every great benefit of your Guardian Protection smart home security system. And yes, with the Guardian app and your smartphone, you can control the security system in your home from wherever you are, making it easier and convenient for you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Michael

Everything seems user friendly. It has phone access now. My only feedback would be more instructions on how to use the equipment.

6 years ago

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Reply from Guardian Protection

Hi Michael,
Thank you for taking the time to connect with us. We appreciate it! I am glad to know that you are finding your Guardian Protection smart home security system to be user friendly. And yes, with the Guardian app and your smartphone, you can control the security system from wherever you are, making it easier and convenient for you. I understand the need to have a little more instruction in using the components of your system. Here are some resources for you: visit Guardian Protection's website and click the square icon in the top right corner, then click on "Customer Portal" or "Customer Support" where you will find guides, videos, and tips. But we don't stop there. We have an AMAZING group of customer care and technical specialists who would love to walk you through the use of your equipment so that you can enjoy it more. Simply call us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our team will be happy to assist you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Rachel

It is keeping my family safe. It is a little bit pricey but I haven’t had any issues with it not working.

6 years ago

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Reply from Guardian Protection

So glad to hear you and your family are safe and secure. Enjoy your system, and thank you for choosing Guardian!  Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Thalita

Everyone I have spoken with has been very helpful. It does what we needed. I feel safe with guardian protection.

6 years ago

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Reply from Guardian Protection

Hi Thalita, thanks for sharing your experience. It's wonderful to hear you are feeling safe, and thank you for choosing Guardian!  Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Shatoria

Someone is always on customer service when I call. The range of security is not very far, it does not cover the entire house.

6 years ago

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Reply from Guardian Protection

Hello Shatoria,
Thank you for choosing Guardian Protection. I am happy to know that our customer care team has always been available and responsive when you call. We are always happy to help. All of your monitored security devices should be operating correctly no matter where they are in your home. If you feel that they are not, I strongly recommend that you call us so that we can help to test your system while you wait. You can visit our website (Customer Support section) reach us our monitoring center for testing anytime at 1-800-PROTECT (1-800-776-8328). If you are referring to other Guardian devices such as cameras it is possible that you need to have a range extender added. Please call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and ask for a member of our Technical Care team and they will assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Lisa

Guardian Protection was contracted with my builder. I am happy with the product. They have been very responsive.

6 years ago

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Reply from Guardian Protection

Hi Lisa, so happy to hear you are enjoying your system and getting the support you need. Be safe, and thank you for choosing Guardian.  Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Donald

You can be away and see everything that is going on. It works well. They have responded to every questions I have.

6 years ago

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Reply from Guardian Protection

Hi Donald, we're so happy you are enjoying the ability to control your Guardian Protection security system from wherever you are. Thank you for choosing Guardian, and stay safe!  Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Carlos

Easy to operate system. It provides us with peace of mind. They are pretty good and the provide a military discount.

6 years ago

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Reply from Guardian Protection

So happy you've found peace of mind with Guardian. That is truly wonderful to hear. Thanks for choosing Guardian, and stay safe!  Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Eric

It is a very good protection system. It makes me feel safer. They were really helpful with all myv questions.

6 years ago

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Reply from Guardian Protection

So happy you are enjoying your system and feeling safe, Eric! Our customer care team is always there to help you and answer your questions. Thank you for sharing your experience.  Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Telemate

It's automated and very user friendly. Issues are addressed in a timely fashion if I need an update or something.

6 years ago

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Reply from Guardian Protection

Happy to hear you are enjoying your system, and that our customer care team has been responsive and helpful. Thank you for choosing Guardian!  Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Gary

It is a really good product and they have provided good service so far. I like their app. We’re totally satisfied.

6 years ago

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Reply from Guardian Protection

Thanks for being a customer Gary. Glad you are happy with your Guardian service.

Kevin
Customer Satisfaction Advocate

Oct. 12th, 2020

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Ronetta

State of the art system that is easy to navigate. It is very consistent. Everyone is very professional.

6 years ago

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Reply from Guardian Protection

Hi Ronetta,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Benjamin

Standard equipment that everybody uses that is easy use. They came in a timely manner and the price was right.

6 years ago

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Reply from Guardian Protection

Hi Benjamin,
I am happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that the cost equaled a great value for you. We work hard to keep it affordable. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Dalpha

So far I am really glad I chose them. It has the doorbell camera. The tech was really nice and informative about things, a really nice person.

6 years ago

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Reply from Guardian Protection

Hi Dalpha,
Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was efficient and helpful. Our techs undergo rigorous training so that they can complete calls thoroughly and with a great deal of understanding for our clients' needs. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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David

It seems to be well made stuff. It provided my security, knowing no one is going to be walking in in the middle of the night.

6 years ago

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Reply from Guardian Protection

Hi David,
It's wonderful to hear that you are enjoying the fine quality of your Guardian Protection smart home security system and feeling secure. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Jesse

Everything is on the device. I can turn off the lights when ever I am away from home. It is really straightforward.

6 years ago

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Reply from Guardian Protection

Hi Jesse,
Thank you for letting us know that your experience with Guardian Protection has been five-star.
Our customers tells they love the interactive features of the app and the ease of use of our system, not to mention the potential energy savings and security enhancements by being able to control your lights when you're not at home. We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Michael

The best thing about their system is the remote access and there are no long waits for customer service.

6 years ago

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Reply from Guardian Protection

Hi Michael,
Glad to hear that you are enjoying the benefits of being able to control your Guardian Protection smart home security system from your smartphone. Our monitoring center and customer care teams will be here whenever you need us! Thank you for choosing Guardian! Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Jack

The best thing about Guardian is the peace of mind. They followed through on everything they were supposed to.

6 years ago

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Reply from Guardian Protection

Thanks so much for sharing your feedback, Jack! Providing peace of mind is what we're all about. Thank you for choosing Guardian, and stay safe! Caroline, Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Anonymous

The accessibility of the app that goes through the phone is all very easy. The guy explained everything pretty clearly.

6 years ago

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Reply from Guardian Protection

Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree!
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Tierra

I have had minimal issues. They are quick to respond. It is convenient that I can connect everything to my phone.

6 years ago

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Reply from Guardian Protection

Hi Tierra,
Thank you for taking the time to leave a review. Our customers tell us they love the interactive features of the Guardian mobile app.
Amy,
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Sharif

Customer support did a very good job explaining what they were doing and they were very helpful. The system is convenient.

6 years ago

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Reply from Guardian Protection

Hi Sharif,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. In addition, our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Oct. 9th, 2020