Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Deborah R Breen Landenberg, PA

Walter (Tech 2801) was excellent. He was efficient and cleaned up everything when he was done. He listened to my concerns and then went about setting up a system that addressed all of those concerns. He spent time with me to go over all of the features of my system. I am thankful he was the technician assigned to me!

8 years ago

Reply from Guardian Protection

Thank you for sharing detailed feedback regarding your service visit with Guardian Protection! We appreciate your business and will share your accolades with Walter. Have a safe day!

Aug. 2nd, 2018

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Mary Ann Indianapolis, IN

I was very impressed with the professionalism of this company. I had a lot of questions and all were answered quickly. After talking with several other companies, I decided to go with a Guardian. The installation went smoothly and quickly. Overall, I’m very happy with my decision.

8 years ago

Reply from Guardian Protection

Hi Mary Ann,

Thank you for choosing Guardian Protection for your security needs! We are honored to help protect what matters most to you every day.

Jul. 23rd, 2018

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Dee North East, MD

Guardian has been with us for 4 years. I have appreciated the work, repairs, and customer service. There is a tech named Derek B. from Delaware and he is amazing. He gives great recommendations and solutions. Thanks Guardian.

8 years ago

Reply from Guardian Protection

Hi Dee, thank you for the great customer testimonial. I'm so glad to hear Derek and the rest of the team has taken care of you as you deserve. We appreciate your loyalty!

Jul. 10th, 2018

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Kim Marlton, NJ

Have been a customer since 2012. Alan M,,service tech came out and did a great job fixing the problem with my alarm system. He was very courteous,answered all of my many questions and took the time to figure out what the problem was. He is definitely an asset to your company. I feel your equipment should not be breaking down and if it does Guardian should replace with upgraded equipment that will last. After all your rates have gone up since I have been a customer.Hopefully, I will not have any other problems.

8 years ago

Reply from Guardian Protection

Hi Kim, thank you for the great feedback on your Guardian Protection experience. I will make sure to share you accolades with Alan M and please let us know if you ever need additional assistance. We are happy to help and provide you with peace of mind every day.

Jun. 21st, 2018

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Dianne Pingitore Trenton, NJ

I had a problem with a motion detector that never worked right. Last year a technician came out to repair it and another issue, but the motion detector still did not work. I left a review on another site stating this fact. Someone from the company contacted me. A technician came to my home and fixed the problem at no charge to me.

8 years ago

Reply from Guardian Protection

Hi Dianne, I'm glad to hear we were able to resolve the issue for you. Thank you for taking the time to update your review!

May. 14th, 2018

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Paul S. Newark, DE

Patrick M. Guardian Protection Tech who came today to fix my problem with the alarm panel is the only one I trust to resolve issues with my system. He is very thorough, knowledgeable, and very experienced in trouble shooting problems. He truly listens when a customer describing the issue to him. I'm happy that he works for Guardian.

8 years ago

Reply from Guardian Protection

Hi Paul,

Thank you for taking the time to leave detailed feedback for Guardian Protection and Patrick. I will make sure to share your kind words with management. We are proud to help protect what matters most.

May. 10th, 2018

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Allen Forey Carmel, IN

Eric 3453 spent the day installing upgrades to our system and installing cameras Eric was very polite and knowledgeable. He did not stop Until he had completed the work and explained the system We have had our Guardian system for over a decade and are happy with them

8 years ago

Reply from Guardian Protection

Thank you for the feedback on your service visit, Allen! We appreciate your business and I will make sure to share the good news!

Apr. 20th, 2018

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Jim Donohue West Chester, PA

We have depended on Guardian Protection for our home security for over 10 years. Had a great Service Technician, Derek B. come to our home today to replace batteries and reprogram a malfunctioning door alarm. Great service - on time, called to let me know ETA, was friendly and helpful! Five stars in my book! Jim D.

8 years ago

Reply from Guardian Protection

Hi Jim, thank you for the review and for being a long time customer! We appreciate your business and I have schared your accolades with Derek and his managers.

Apr. 13th, 2018

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Stephanie Budai Austin, TX

Guardian came out today to install our security system. They were on time and very thorough in explaining how the system would work. He even walked through it with our eight year old son. We were very happy with our installation process and look forward to using their services.

8 years ago

Reply from Guardian Protection

Thank you for taking the time to review your experience, Stephanie! We are so glad you are satisfied with the training on the product and installation. Welcome to the
Guardian family, please let me know if you ever have questions.

Mar. 26th, 2018

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Nancy Seligman Arlington, TX

Great service representatives. Very thorough and explained each problem and corrected the related problems. Guardian has always been very helpful and repaired any problem or alarms. 7 days a week for the last 5 years! Thank you Guardian!

8 years ago

Reply from Guardian Protection

Hi Nancy, thank you for being a long time customer of Guardian! We appreciate your business every day and are so glad the system brings you peace of mind.

Mar. 16th, 2018

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Caroline GM York, PA

Derek B is an incredibly competent technician. He was sent to our store out of his district to fix our system where our local tech was unable or willing to do so. We are grateful he was able to diagnose & troubleshoot our security system. Much appreciated!

8 years ago

Reply from Guardian Protection

Thank you for the feedback on your service visit, Caroline! I will make sure Derek is recognized for his job well done. Have a safe day!

Mar. 16th, 2018

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Sue Garrett Cochranville, PA

We have used them for 9 years and recently upgraded our security system. From negotiating the contract to installation of the upgrade, everything was great. Both phone customer service and in person technician were helpful, knowledgeable and trustworthy.

8 years ago

Reply from Guardian Protection

Hi Sue, thank you for the wonderful customer testimonial. We are honored to help protect what matters most to your family and appreciate you being a long time customer!

Mar. 15th, 2018

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Glenn Gosack Felton, DE

When I was woke up at 1 am with a consistent beeping, found it was the alarm panel - withing a couple of minutes Guardian called to inform me that the carbon monoxide sensor was failing -(no carbon monoxide) and would need replacing. The tech came on schedule and replaced. Very friendly, professional.

8 years ago

Reply from Guardian Protection

Hi Glenn, thank you for reviewing your services! We believe it is always better to be safe than sorry when it comes to life-safety devices. Good choice in adding the carbon monoxide detector to your security system!

Mar. 15th, 2018

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Frankie Shumaker Kittanning, PA

Very professional , prompt, and excellent communication when discussing an issue with my alarm system. Appointments are always set up in a timely manner and carried through to fix any technical issue which may arise. Would highly recommend Guardian Protection to other home or business owners.

8 years ago

Reply from Guardian Protection

Hi Frankie, thank you for sharing your customer testimonial! At Guardian, we take great pride in providing excellent customer service and we appreciate your business!

Mar. 13th, 2018

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Kristi Young

Today technician Sean H. came out to fix a poor install from an installer who is no longer with Guardian and a camera that wasn't working properly. Sean did an excellent job, was very professional and friendly. He answered all my questions and was very knowledgable. I am a happy customer now.

8 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi Kristi, this is so great to hear! I love hearing when we can turn a situation around and make it a pleasant experience for the customer. Please let us know if you ever have questions, we are happy to help.

Mar. 13th, 2018

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Carla Elizabeth, PA

Have had Guardian for years. If I ever had a problem with my system they came out right away. Very knowledgeable and helpful. If my alarm ever went off they called immediately and made sure everything was ok . My other company I had years ago sometime didn't even call, I feel safe when I go out and know my house and my doggie are safe.

8 years ago

Reply from Guardian Protection

Hi Carla, thank you for taking the time to review Guardian Protection on Best Company! We are honored to provide you with award-winning monitoring year round!

Mar. 9th, 2018

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Paul A. Huss Cochranville, PA

I have been with Guardian for sixteen years always had good service. I usually do not write reviews but because of the technician Derek B. I had to. He went out of his way to explain everything about my system. He was so personal that Guardian should be glad he is working for them.

8 years ago

Reply from Guardian Protection

Hi Paul,

Thank you for being such a long time customer! We appreciate your feedback and your business every day.

Mar. 2nd, 2018

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Sandra walriven Baton Rouge, LA

Our experience with Guardian’s customer service has been great! The reps are professional and timely. They are also knowledgeable about how to fix issues. I would have given 5 stars except that we had to pay to replace some of the equipment. We had to replace the main battery and most recently the transformer plug. I am not sure how the equipment should last. But I feel like that should not be our expense to cover.

8 years ago

Reply from Guardian Protection

Hi Sandra, thank you for the great review! We are honored to help protect what you value most every day. If you have any questions on your billing please do not hesitate to message us back here.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Feb. 27th, 2018

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Bill Stephens Pittsburgh, PA

Guardian Protection has the best customer loyalty program in the business...they repeatedly place their customers concerns ahead of all else. The team at Guardian Protection listens and then makes the right decisions for all involved. I plan to remain with Guardian Protection for another 13 years and more.

8 years ago

Reply from Guardian Protection

Hi Bill, thank you for the awesome customer testimonial! We are so thrilled that you have been happy with us for many years. We are here when you need us the most.

Feb. 27th, 2018

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Mamie Robinson Pflugerville, TX

Sean H. installed our system and did a top notch job. He was very professional and patient as he made sure I had a complete understanding of how the system works. You can tell he likes his job by the way he performs it. Thank you for sending such a great technician.

8 years ago

Reply from Guardian Protection

Thank you for the great feedback, Mamie! I will be happy to pass along your compliments to Sean and his supervisors. Thank you for being part of the Guardian Family!

Feb. 16th, 2018

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Karen Morales Wilmington, DE

Had to have a key pad fab replaced was surprised to see the same tech we had 11 years ago do our install. Derek B. always with a smile answered our questions and helpful in explaining our system to us. It was good seeing him again. Thanks again for keeping us protected!

8 years ago

Reply from Guardian Protection

Hi Karen, thank you for the personable testimonial! It's great to hear you recognized a smiling face when Derek came to visit. We appreciate your business!

Feb. 2nd, 2018

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Rudy Oak Ridge, TN

They always call immediately should I have an alarm & inform me of the exact area of the alarm. For the most part, the alarm was caused by household pets setting off the alarm which although annoying, shows the alarms work the way they are supposed to.

8 years ago

Reply from Guardian Protection

Hi Rudy, it's true that Guardian will be there when you need us. We hope you never experience an actual alarm but we will be listening and ready for any emergency situation.

Jan. 31st, 2018

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Tom McLennan Valparaiso, IN

Had our service transferred from Colorado to Indiana, and Guardian has provided courteous and professional service personnel to install and upgrade our alarm system in our new home. We appreciate the promptness and responsiveness.

8 years ago

Reply from Guardian Protection

Hi Tom, it's great to hear the system transfer went smoothly for you, that is always our goal. We appreciate you taking us with you during your move!

Jan. 31st, 2018

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john N Sigman Merrillville, IN

The company cares about it customers and goes about solving your problems. They want you as a customer not just and invoice. They always calls when there is a problem with the system and help you solve the problem over the phone or they will send a tech person to your house to solve.

8 years ago

Reply from Guardian Protection

Hi John,

Thank you for the great review! Guardian is honored to help protect what you value most, and we hope the system brings you extra peace of mind. It's always great to hear when a customer feels the love!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 22nd, 2018

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James Chapman Lexington, NC

So far, we have been pleased with the service. The company is quick to respond and let us know if something seems amiss. My only complaint is that the Guardian app is mostly unreliable. It takes a long time to arm or disarm the system and often it does neither. I have to resort to the key fob to do the job remotely and that's using it within only a short distance.

8 years ago

Reply from Guardian Protection

Thank you for the review, James!

We are honored to help protect what you value most every day. I'm also glad to hear you are experiencing the quick response time our award-winning monitoring station provides. Our customer care team can troubleshoot the app with you, typically the app responds as soon as a signal is able to be pushed through.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 12th, 2018

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Mrs. Johnson Middletown, DE

The concern and commitment provided by the company and its employees when working with customers. The helpfulness and assistant demonstrated through the patience of the representatives. Alert services and immediate calling of customers when the alarm sounds.

8 years ago

Reply from Guardian Protection

Hi Mrs. Johnson,

Thank you for the great feedback on your Guardian Protection experience! Please let us know if you ever have questions.

Jan. 18th, 2018

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Bernadette Cairoli Norristown, PA

Each and every time I have contacted Guardian or they have reached out to me, it has been a very positive experience. They have always helped me and answered all my questions so I can use Guardian services in an efficient manner.

8 years ago

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Pierretta Wingfield Douglasville, GA

Technician was prompt, knowledgeable and courteous. Every time I call the service center everyone is patient, knowledgeable and more than willing to help. We are changing the security system on our second home to Guardian based on consistent excellent customer service.

8 years ago

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sharon gilreath Chattanooga, TN

Guardian Protection gave me a text with concerns that my battery was low in my system and customer service was satisfying in handling my needs with my repair. Very prompt with calls letting us knows when our alarm goes off. Would recommend Guardian Protection to anyone.

8 years ago

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George Barusso Wakefield, RI

Your installer Steve arrived on time, did his installation, and then waited patiently for my internet service people to fix a problem. Once activated he walked me through arming and disarming the alarm. He was knowledgeable, thorough, and cordial. My new user experience with Guardian has been very enjoyable. Thank you George

9 years ago

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Dmitri E. Cincinnati, OH

I am very happy with Guardian Protection Services. When they messed up, they owned the problem and fixed it in reasonable time. Customer service is always kind and respectful. Response time is very quick and they always follow-up! I am recommending this company to everyone I know.

9 years ago

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Mike Price

We have used Guardian Protection for many years having switch from ADT. We recently moved to an new house and had Guardian install a security system. We are very happy with the sales representative, installation and service. We highly recommend Guardian Protection.

9 years ago

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Stuart Rimstidt Westfield, IN

We moved into a new home. We have always had a security system but have never had one with Guardian. WOW! Guardian's service was excellent and with all of the IOT devices available, it's hard to not pick them. Definitely feel safer while away and even when at home with Guardian

9 years ago

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Victor Mosby Dayton, OH

I have a newer home pre-wired for alarm; this company was the suggested company by builder over ADT. I have had service now for over 10 years, with cameras, renewed contracts, alarms, service outages due to updates and some minor equipment replacements. Never once had an issue or compliant. Always kinds, responsible and quick to respond to alarms etc. I enjoy online viewing and freedom to set, change edit home from smart phone miles away from home. Good company, products and service.

9 years ago

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Robert Rootes Bestselling Author Fredericksburg, VA

It used to be that home security was something people with money had for their property. Today, even if you don't have a lot of money, home security is readily affordable. I did a lot of research looking into the home systems and how each system had its recommendations for the property. Guardian Protection has residential and commercial protection. They were affordable and available. The install was easy, and they answered all the questions I had for the services. Anyone can get cameras for their homes. Sometimes, you just want a little piece of mind.

4 years ago

Reply from Guardian Protection

Hi Robert Rootes,
Thank you for taking the time to review us. We strive to keep our prices affordable while providing a high level of quality and peace of mind. Our teams love what they do - from our professional technicians to our care representatives, to our monitoring center protection specialists who respond to alarm signals 24/7. We're happy their passion for protection shows in the responsiveness and assistance we've provided to you. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2021

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Verified Customer

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Phillip Hosier Frankton, IN

After break in system installed 5 days later. Motion & door sensors. Reps & tech very professional in the process. upgradable system

5 years ago

Reply from Guardian Protection

Hi Phillip,
Thank you for taking the time to connect with us. It's great to hear that our sales consultant and expert technician were very professional. I will be sure and pass along your comments to their supervisors. Trust that we will continue to bring you peace of mind. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

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Verified Customer

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Stephanie Beadles Parrish, FL

System is very spotty takes very long time for feed to open by the time any of the cameras load the person at the door has left. Recorded footage takes hours to see completely the opposite of what we were looking for but we are stuck in a contract and don't have a choice but to endure the laziest security features.

5 years ago

Reply from Guardian Protection

Hi Stephanie,
I am sorry for the difficulty. I have located your account and have escalated your issue to our supervisor. Please expect a callback within 24 to 48 hours.
Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

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Verified Customer

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Michael DeBoer Mc Kinney, TX

Price is a bit high. When alarm is triggered there are immediate follow-up calls. App is intuitive and gives real time push notifications.

5 years ago

Reply from Guardian Protection

Hi Michael,
Thanks for taking the time to connect with us. Our team is here for you! Guardian's monitoring center never sleeps so that you can. All of our monitoring center protection specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 12th, 2021

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Verified Customer

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Terrie L. Boyd San Antonio, TX

When the system is working it works well. I have had difficulty getting my front camera to work properly with no resolution.

5 years ago

Reply from Guardian Protection

Hi Terrie,
Thank you for taking the time to connect with us. I would be happy to get you some assistance with this. Kindly email your account information (name, premises address, phone number) to wecare@guardianprotection.com. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2021

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Verified Customer

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Jakob fourong Roanoke Rapids, NC

5 years ago

Reply from Guardian Protection

Hi Jakob,
So glad to know that you are able to monitor everything to your satisfaction. We may be able to help you adjust some settings with regard to your pet. Please give us a call at 1-800-PROTECT (1-800-776-8328) any day between 8 a.m. and 7 p.m. EST. Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2021

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Verified Customer

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Earl Cushman Boerne, TX

The installation was great with the representative taking the time to answer questions and explain everything.

5 years ago

Reply from Guardian Protection

Hi Earl,
Thank you for taking the time to review us. I am happy to know that your installation was a five-star experience and that our professional technician took the time to answer questions and explain everything. A professional installation makes all the difference and I'm glad you enjoyed its benefits to the fullest. I will be sure and pass along your comments to our tech's supervisor. They are greatly appreciated. Thank you for choosing Guardian, Earl. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 27th, 2021

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Verified Customer

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Doraun Murray Forney, TX

Great Value and Service. I feel safe and secure and that my home amd family are protected and cared for.

5 years ago

Reply from Guardian Protection

Hi Doraun,
So happy to know that you are enjoying five-star value and service from your smart home security system. Our monitoring center never sleeps so that you can enjoy true peace of mind 24/7. We are here for you! Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2021

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Verified Customer

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Regina Barnes Apollo Beach, FL

I was promised replacement equipment. Now I’m forced to agree to a five year contract. Company is very misleading. Wish I was told you front and not in the fine print that I was was committed to a 3 year contract. This is a waist of my time and money.

5 years ago

Reply from Guardian Protection

Hi Regina,
Thank you for reaching out and thank you for being a loyal Guardian customer. We take your concerns seriously because customer satisfaction is very important to Guardian. In researching your account I see that Guardian extended special consideration for your loyalty and waived the trip and labor charge for you. You paid only for the equipment (thermostat) and a five year contract was not required. Because your contract with Guardian ended in 2018, you are currently on a month-to-month basis with Guardian for your monitoring services. Please know that we are honored to be your security partner and to provide you with best in class monitoring and customer care. Should you have additional questions, please give us a call at 1-800-PROTECT (1-800-776-8328) and we will be happy to help. Thank you for choosing Guardian Protection. Life is better when it’s safe.

Aug. 25th, 2021

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Verified Customer

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Carla West Allen, TX

The system keeps me aware of everything going on right outside my house. The service is prompt and friendly.

5 years ago

Reply from Guardian Protection

Hi Carla,
Welcome to the Guardian family! So happy to know that you're finding our service to be prompt and friendly. Our customers love the Guardian App because it keeps them in the know about their home no matter where they are. Glad you are enjoying it, too, along with great peace of mind. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 27th, 2021

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Verified Customer

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Donna Stigall Anna, TX

Feeling much safer in my home . Guardian gives that something extra as everyone should be safe inside their own house!

5 years ago

Reply from Guardian Protection

Hi Donna,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Cedric Spring, TX

Very responsive to my calls and requests for information. They also ALWAYS call immediately if the alarm is triggered

5 years ago

Reply from Guardian Protection

Hi Cedric,
Thanks for taking the time to connect with us. Our team is here for you! Guardian's monitoring center never sleeps so that you can. All of our monitoring center protection specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Thanks for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

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Verified Customer

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Che Cleveland, OH

Receiving calls about payment due, should be sent as a text or email. When calling your under the impression something is wrong.

5 years ago

Reply from Guardian Protection

Hi Che,
Thank you for taking the time to connect with us. We take your feedback seriously. I appreciate it and will be sure to pass it along to our supervisors. Have a great day and thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

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Verified Customer

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Kimberly Butner, NC

Seems to cover all the openings at the house. My family is safe and secure. I would like outside cameras in addition to the inside security.

5 years ago

Reply from Guardian Protection

Hi Kim,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. If you would like to add cameras, please call us at 1.800.PROTECT (800.776.8328) and we will be happy to assist you.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Virgilio Gernale Boerne, TX

So far everything seems to be working well. Technician was very informative and answered all my questions.

5 years ago

Reply from Guardian Protection

Hi Virgilio,
I am happy to know that your Guardian smart home security system is working well and doing its job. It's also gratifying to hear that you found our professional technician to be informative and helpful in answering all of your questions. Our techs undergo many hours of training to ensure that our customers have a great experience. I will be sure and pass along your comments to our technician's supervisor. They are appreciated. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

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Verified Customer

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Lillian Little Elm, TX

When I called to get some questions answered, they helped me through all of them. I love the peace of mind the system provides.

5 years ago

Reply from Guardian Protection

Hi Lillian,
I am happy to hear that you are pleased with our level of care and service. There is nothing like peace of mind. Thank you for taking the time to leave a review and for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

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