Cove: Read 305 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Don Moldovan Saratoga Springs, NY

The product was easy to install, the telephone support was initially disappointing because of their poor connection on their end with fading voice connection and noise in the background. Yesterday, when I ordered two more sensors the telephone support was very good. The phone connection was better and I could hear and understand the person on the other end. When I first ordered the product, their rep. canceled the order by mistake and no one contacted me. I had to reorder the product again and setup the sensor tagging again. This is important to do at time of order. I received poor support for the outdoor camera. The SD card had no instruction and their video did not show how to insert the card. I am hopeful the monitoring performs well in the future.

5 years ago

Reply from Cove

Appreciate you sharing your experience. Have we since resolved the issues you were having with the camera? Feel free to reach out if we have not. If your panel and sensors are connected and communicating with the monitoring centers, the monitoring will perform accurately and quickly as it is designed to.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Lynn Rapid City, SD

Our experience with Cove has been overall very good. Only complaint we had was when our alarm was accidentally triggered it took over 10 minutes for the monitor center to call. A lot can go wrong in 10 minutes, when I asked the rep about it she ignored the question and disconnected; otherwise, would be a five star review. Had to call Customer Service when we first got the system and they were amazing!!!

5 years ago

Reply from Cove

Thanks for sharing your experience and feedback! We greatly appreciate it. We would love to take a look into the reason why it took our monitoring center more than 10 minutes to call. They're supposed to call within 1 minute. Reach out to our customer support, and they'll be happy to figure out the issue. Thanks again!

Jan. 28th, 2021

check_circle

Verified Customer

star star star star star_border

David

It’s been great. Wish Cove would carry there own camera system for indoor and outdoor. I also think they should have there own smart locks and doorbell. This would be the topping on the cake. I have all of the equipment I mentioned and it’s just a pain in a butt too have 5 different products versus just one.

6 years ago

Reply from Cove

Thanks for leaving us a review David! We will have outdoor equipment for our system, and top that cake!

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Ollie

The customer service at Cove is amazing and I am very impressed with that aspect of the company. I have had a couple glitches with the equipment, but nothing major and it was easily rectified over the phone.

6 years ago

Reply from Cove

Thanks for sharing you experience, and taking the time to leave us a review!

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Samantha Newell

I like that the installation process was fairly self explanatory. I think that their alarm verification process could be a little easier. We set off our alarm a few times and it is difficult to report a false alarm

7 years ago

Reply from Cove

Thanks for the review Samantha. Please reach out to us and we would be happy to explain our InstaText feature for easy disregard of false alarms.

Feb. 7th, 2019

check_circle

Verified Customer

star star star star star_border

Melissa Ft. Washington, MD

Customer service was good even though I received the call center in the weekend a representative returns my call within 10 minutes. When I set my alarm go away it defaults back to at home. Why is that?

7 years ago

Reply from Cove

Thanks Melissa for your review. To answer your question: Our panel assumes you are staying home if you don't open a door after arming away from the panel and defaults to "Stay" mode to prevent false alarms. If you use your smartphone app or remote to arm away then this won't happen.

Nov. 7th, 2018

star star star star star_border

Kyle N. Meridian, ID

Everything about the ordering & installation was a breeze. I’ve contacted their customer service on multiple occasions with questions and feedback & they were nothing but receptive and informative. They are always quick to return my emails an provide a friendly atmosphere. I have referred many family members and friends in their direction. The only downsides are the security camera they offer is not integrated in the app or system at all, they do not allow custom options for individual sensors, and they currently do not have an online computer portal. But for the price and customer service , they can’t be beat.

6 years ago

Reply from Cove

Thanks, Kyle for the great feedback. We always want to get better. We will have integrated cameras into the Cove app by the end of this calendar year. We will also have a customer portal by the end of this summer as well. Always wanting to get better.

We do strive to have prompt and friendly customer service people. It is very important to us.

Apr. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

My Experience with Cove Palmetto, GA

Easy Installation and customer service is great also. The only issue I had was when I first got my system, had to have a sensor replaced. Battery was not working.

6 years ago

Reply from Cove

Thanks for taking the time to leave us a review! Did we replace that faulty sensor, or is there anything else we can do to help?

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Good Service. Needs App for all Plans.

It''s a good system but it sort of ridiculous that the basic monitoring plan does not come with the App access. It should at least allow payments and some set up.

7 years ago

Reply from Cove

Thanks for the feedback. We appreciate it. We are building a customer portal and it will be ready soon.

Jul. 2nd, 2019

star star star star star_border

Joyce Rapp Mentone, CA

I posted a review and got a call from a different rep. I explained the extreme circumstances that we are going through that the previous customer service rep didn't give me a chance to explain. This rep was willing to bend in order to keep us as customers and I appreciate that very much. I did find out some things about the camera that I wasn't told when we bought the system, which adds to the monthly price - one basis for our purchasing the system and service - so that's why I'm giving only four stars. I guess there is a steep learning curve for people starting a new business.

7 years ago

check_circle

Verified Customer

star star star star star_border

Gary Kohl Braselton, GA

Overall it is a great system. It was easy to install and works well. I am not fond of the control panel. I wish it had Alexa integration.

5 years ago

check_circle

Verified Customer

star star star star star_border

James Ragan San Bernardino, CA

Excellent product and service, I have been extremely pleased with the system, ease of installation, quality of system and customer service.

5 years ago

Reply from Cove

Thanks for the review! Glad to hear you are enjoying your system!

Apr. 16th, 2021

check_circle

Verified Customer

star star star star star_border

T Smith

Love my security system. Wish they would not call the police after I cancel or confirm false alarm because i am charged 250.00 each time

7 years ago

Reply from Cove

Thanks for the review T Smith.

Jul. 17th, 2019

check_circle

Verified Customer

star star star star star_border

Holly Wehmeyer Cincinnati, OH

The service is fantastic, only issue is I can't rename my doors/windows on the tablet like I'm supposed to be able to

5 years ago

check_circle

Verified Customer

star star star star star_border

Shawn Rosvold Colorado Springs, CO

The interface is good. Installation is easy. I cannot get one of the wireless cameras to stay connected.

5 years ago

Reply from Cove

Have we taken care of your camera? Please reach out to us if you're still experiencing issues and we'll be happy to look further into it. That shouldn't be happening. Glad to hear you are otherwise enjoying your system!

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Bryan from Illinois.

Like Cove's control panel and great customer service by phone. An area needing improvement is Cove's website.

6 years ago

Reply from Cove

Thanks for your feedback, Bryan. We will be launching a customer portal by the end of the Summer in 2020. Good things to come!

Mar. 9th, 2020

check_circle

Verified Customer

star star star star star_border

Shavon Saginaw, MI

Eady to install set up was very easy, customer service was excellent very friendly and very understanding

7 years ago

Reply from Cove

We are happy to protect you Shavon.

Nov. 7th, 2018

star star star star star_border

Steve Tischler Mays Landing, NJ

Excellent customer service. High quality products and already assigned sensors from the online order. Just have to make sure you have a good cell signal with AT&T at your location. Overall great product and service

7 years ago

Reply from Cove

Thanks for the review Steve. We will have Verizon and T-mobile by next calendar year.

Nov. 22nd, 2019

check_circle

Verified Customer

star star star star star_border

Seth isheim Paso Robles, CA

No issues with company or product. Quick response when alarm is triggered

5 years ago

check_circle

Verified Customer

star star star star star_border

Jennifer Quinn Valrico, FL

I wish that some of the features were a bit more customizable.

5 years ago

Reply from Cove

Appreciate the feedback! We're always looking for ways to further personalize the system to needs of our customers. We will be bringing more options and features to our system in future updates.

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star_border

maurice

Very friendly, very helpful and technical competent as yet no complaints.

5 years ago

Reply from Cove

Thanks for the review Maurice! We really appreciate it!

Nov. 24th, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous

I like the fact that when something happens, they are there quickly.

6 years ago

Reply from Cove

Thank you! And thanks for leaving a review, we really appreciate it.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Ken O

Cove has been great! Easy installation right out of the box.

7 years ago

Reply from Cove

Thanks for the kind review.

Jul. 17th, 2019

check_circle

Verified Customer

star star star star star_border

Dwdw

I have found there is A lag time with our inside camera.

6 years ago

Reply from Cove

Thanks for the feedback. We will let our third-party provider know for sure.

Dec. 17th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous

Great system. Siren could be a lot louder though'

7 years ago

Reply from Cove

Thanks for the review. We appreciate the feedback.

Jul. 2nd, 2019

check_circle

Verified Customer

star star star star star_border

Tony

They should add a camera that connect to the security pad.

7 years ago

Reply from Cove

We anticipate lots of increased features for Cove in the future:).

Feb. 8th, 2019

check_circle

Verified Customer

star star star star star_border

Tyler

Improve on mobile app and the ability for website login

7 years ago

Reply from Cove

Thanks for the review Tyler. We are making lots of improvements on the app. Our customer portal will be up and running soon.

Feb. 7th, 2019

star star star star star_border

Mike Perrins Spring Hill, FL

They are a very good company the people are great they came out when I called

4 years ago

Reply from Cove

Thank you for taking the time to leave this review. We appreciate what you have provided.

Dec. 30th, 2021

Cove Reviews

Summary of Reviews