Cove Reviews

Just got a call from a supervisor telling me that they have a smoke detector just laying around that they could send out to me. Funny I write a review and boom they care enough to reach out to me. Maybe instead of worrying about reviews you should work on getting your logistics down. And I just paid for monitoring with this company. Did the supervisor offer and kind of refund nope just sorry to see you go. A lot of my friends and family signed up for cove because of me but after today they to will no longer have cove systems. I will be returning all of their equipment and I've already signed up with someone else. And they didn't even mention the 8 minute response time. And we are supposed to trust this company with our life? Seems like they just care about reviews and to keep the " good" image because the better the reviews the more business they might get. Can't believe the would offer a smoke detector that's just laying around.

I went to the Cove site several times and built a system. The price was always the same. When I went back, there was a link for a Halloween Sale which offered a discount. I clicked on the link and received an email with a coupon. Which I activated. I thought, I'd make the purchase for a discounted price. Built the same exact system as before and the price remained the same. I made the purchase anyway. I contacted customer support and asked why the coupon didn't work. I dealt with a rep for over a week. He then asked me to build the system again (not sure what he did on his end) but the system came up about $45.00 cheaper. I thought the rep was going to credit my account for the difference. He asked me to forward the coupon I previous tried use and told me to send it to the general mailbox. Some moron by the name of John replies and says Cove only offers certain discounts. I told him about the coupon I have. He, in essence, didn't want to assist me in any way. He repeatedly avoided questions and said he was going configure discount prices and send them to me. He never did. If this is what Cove customer support is all about (fake coupons and obnoxious punk kids), I'll mail the box of equipment back and go to Simplisafe. A system with the same amount/type of equipment was $80.00 cheaper. They even provide a couple of extras free of charge. In the event I needed customer support with Cove, I imagine it would be nothing but problems and stress. Who needs that? Cove isn't the only game in town and they have a lot of work to do before, they'll be successful.

Very negative experience. I purchased two systems, which were on a great Black Friday sale, in 11/19. Orders were wrong - not delivered, wrong parts. Took awhile to get corrected, but it did. These were for a rehab I was starting to work on, and they didn't get installed right away. In 2/20, I noticed I was being billed for "monitoring." I hadn't installed or activated the kit, yet, so I didn't know why. After a lot of back and forth and run around, including having to call them, etc, I had them suspend the service until I could get it installed. In 4/20, I had to do it again, but they did stop billing. Due to COVID, the whole thing was stalled and the kits were never used. I never received any correspondence from them about anything, I wasn't being billed, and I had already resolved the issue (so I thought), so there was no reason for me to think anything about it. Out of the blue in 9/21, I received a "cancellation" notice, stating that my accounts were being cancelled due to nonpayment, and they were billing me over a year for two accounts. I immediately wrote and called. Clearly, I never had the monitoring set up. They told me it was "automatic." I am not required to have any monitoring, so I don't know what was automatic about it - autopay is how you pay, not an agreement to pay for a service you haven't signed up for. At first they told me they would zero out the "balance," since they could see I'd never used it. After not hearing from them for 2 weeks, I contacted them via email, to have everything in writing (as one should). I was told that making requests IN WRITING didn't count, and I had to call. I had already called. They basically said it was my problem for not using the equipment and they weren't going to do anything about it. Plus, I can't ever use my equipment until I clear the balance. So, now I have both a "balance" and equipment I paid for and can't use. Although, based on other reviews, it doesn't seem all that reliable, anyway. Simplisafe has great service: use them.

Wow, what a month we had dealing with Cove. The first panel they shipped didn't work. We plugged it in all around the house and it never turned on. They had me open the back of the device and check the battery, sim card, some cord, etc. Must be defective. Shipped me out a new one. Plugged it in and hurray, at least this one turned on! The first step is testing the cellular connection. It didn't work. They had me move the device by the window, all around the house, etc. Wouldn't connect. Again, they had me bust out the screw driver to undue the device and again check the battery, sim card, cord, etc. All seems fine. Chatted with them over a few days and they kept making me do a hard reset of the panel but nothing worked (oh, and of course - I'm being charged for "monitoring" during this time). FINALLY, after one month of issues, someone says "How strong is AT&T in your area?". I say I have no clue. They check and realize we are in a low coverage zone so they can't monitor us. You'd think this is something they would check with their website before shipping the product to you! Oh, and they offered to let me keep the device (and they would suspend the monitoring payments) until the roll out the Verizon panel. When will that be? Next year. :) I don't think so, Cove.

By no means should you use this company. Not only is there equipment poorly designed, but their customer service is even worse. I have standard front and back doors that enter my home. The sensors would not fit on either door. I worked with their customer service department for 2 weeks sending pictures and measurements to receive no answer. And by receive no answer I mean they literally just stopped answering any emails or questions about it. Even after I emailed to ask on an update. Also, when I removed the sensors I was able to use it completely ruined my drywall and my basement door. Oh and one of the times that I set the alarm off by accident I forgot to check my phone to cancel dispatch and say I was ok. I never received a call. And I also never had a dispatched officer come to my home. Thank God I wasn’t being robbed and forced to enter my security number into the touch pad. I would not trust this company to be in charge of my safety for any reason.

They sent a system out with known communication issues. Tried installing and panel would not connect to sensors. Called and was assured new system to be sent out. 10 days later, no system sent and they are now going to talk with warehouse to initiate sending out new system. This company is a disorganized mess. I have cancelled my service and now need to ship back the defective system and patiently wait for my refund. Ridiculous.

Your company is misleading first responders, teachers, and the military. The individual applies for the discount code which is used at the end before the order is placed. When the code is applied the price on everything doubles. You proclaim the first six months of motoring are free. In actuality, this group of people pays more for the system.

Will not let you easily cancel a membership. I’ve attempted 4 times now with the promise of an being sent an email. Still No email, still continuing to be charged. It’s a nice scam they have set up. Buyer beware.