Cove: Read 305 User Reviews From Real Homeowners

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Verified Customer

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Georges Gonel Lady Lake, FL

They meet all needs and with care and professionalism

5 years ago

Reply from Cove

That's what we aim for! Thanks for sharing!

Jul. 15th, 2021

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Verified Customer

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THOMAS DYE Saint Louis, MO

I like my system and everyone i have delt with

5 years ago

Reply from Cove

Thanks for sharing and leaving us a review! We greatly appreciate it!

Jul. 15th, 2021

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Verified Customer

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NASSI Tarzana, CA

SMART SYSTEM, RELIABLE, 3 QUALITY, BETTER THAN ADP

5 years ago

Reply from Cove

Glad to hear you are enjoying your system! Thanks for taking the time to write a review for us!

Feb. 10th, 2021

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Verified Customer

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Cruizer2005 Sumter, SC

Great customer service! Prompt response always!

5 years ago

Reply from Cove

Thank you! We certainly try to be there for each of our customers.

Feb. 8th, 2021

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Verified Customer

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Chet Monaca, PA

Price I see great and equipment is top notch

5 years ago

Reply from Cove

Thanks for leaving us a review Chet! We greatly appreciate it!

Jan. 6th, 2021

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Verified Customer

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Dianne Kemp

Easy to install. Great customer service. Quick response.

5 years ago

Reply from Cove

Thanks for sharing! And thanks for leaving us a review!

Dec. 17th, 2020

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Verified Customer

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Mel & Linda Weller

Cove Security is great __ customer service is very good

5 years ago

Reply from Cove

Thank you so much! We appreciate you took the time to leave us a review!

Nov. 24th, 2020

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Verified Customer

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maurice

Very friendly, very helpful and technical competent as yet no complaints.

5 years ago

Reply from Cove

Thanks for the review Maurice! We really appreciate it!

Nov. 24th, 2020

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Verified Customer

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Constance

6 years ago

Reply from Cove

Thank you!

Nov. 10th, 2020

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Verified Customer

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Rick G

Easy to install. Great technical support !

6 years ago

Reply from Cove

Thank you!

Nov. 11th, 2020

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Verified Customer

star star star star star

Excellent company!

Easy install, quality equipment, great customer service!

6 years ago

Reply from Cove

Thank you!

Nov. 11th, 2020

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Verified Customer

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Anonymous

I like the fact that when something happens, they are there quickly.

6 years ago

Reply from Cove

Thank you! And thanks for leaving a review, we really appreciate it.

Nov. 10th, 2020

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Verified Customer

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Maria & Wayne

It was easy to install and they are so helpful

6 years ago

Reply from Cove

Thank you!

Nov. 11th, 2020

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Verified Customer

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Marco Blazquez Jarrell, TX

Great product. Excellent customer service. Perfect price.

6 years ago

Reply from Cove

Thanks for leaving a great review! Much appreciated!

Nov. 11th, 2020

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Verified Customer

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Tamica

Amazing customer service and user friendly!

6 years ago

Reply from Cove

Thank you! We aim to be the best in both!

Nov. 11th, 2020

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Verified Customer

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Neil Fritsch

Excellent customer service.. Need outdoor cameras

6 years ago

Reply from Cove

Thank you! We are eager to add outdoor cameras to our system, and have spent nearly all of 2020 working on them.

Nov. 11th, 2020

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Verified Customer

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Geraldine M.

Very good service and product at a very good price!

6 years ago

Reply from Cove

Thank you!

Nov. 11th, 2020

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Verified Customer

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Ron

Excellent, they have a great product and excellent service.

6 years ago

Reply from Cove

Thank you! We continually strive for excellence in both!

Nov. 11th, 2020

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Verified Customer

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Diane Sabino Dewey-Humboldt, AZ

Their service is excellent. Product works beautifully!

6 years ago

Reply from Cove

Thanks, Diane for the kind review. We love to hear this type of raving experience.

Dec. 30th, 2019

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Verified Customer

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GREGORY LEON

LOVE MINE.EASY FAST SET UP TIME. WISH IT SAW MY CAM

6 years ago

Reply from Cove

Thanks for the kind review, Gregory. We will have more automation products in the future.

Dec. 17th, 2019

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Verified Customer

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Danny

I love Cove!!!! Great customer service! Great price

6 years ago

Reply from Cove

Thanks for the kind review, Danny. We love providing all those things.

Dec. 17th, 2019

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Verified Customer

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Brett Davis

6 years ago

Reply from Cove

Thanks, Brett for the kind words. We love hiring sympathetic support personnel.

Dec. 17th, 2019

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Verified Customer

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Jamie Manfouo Queen Creek, AZ

They are very prompt at calling me when my alarm goes off

7 years ago

Reply from Cove

Thanks, Jamie for the review. We do love to please.

Jul. 22nd, 2019

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Verified Customer

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Brittney Peters Grand Prairie, TX

The service is great. I wish we could have a second keypad

7 years ago

Reply from Cove

Thanks, Brittney for the review. We appreciate the feedback.

Jul. 22nd, 2019

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Verified Customer

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Anonymous

The prices and customer service is phenomenal

7 years ago

Reply from Cove

Thanks for the review. We do strive for great customer service.

Jul. 17th, 2019

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Verified Customer

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Ken O

Cove has been great! Easy installation right out of the box.

7 years ago

Reply from Cove

Thanks for the kind review.

Jul. 17th, 2019

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Verified Customer

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Sheena Bonebrake

Fair. They could improve on their technology and communication when an alarm is triggered

7 years ago

Reply from Cove

Thanks for the Feedback Sheena. Although our panel has won awards we know there is always room for improvement and are currently developing new technology. We will reach out to you about your alarm.

Jul. 16th, 2019

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Verified Customer

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I dont remember

They perfect in respectfully in take care of they customers

7 years ago

Reply from Cove

Thanks for the kind review. We do love taking care of our customers.

Jul. 2nd, 2019

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Verified Customer

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Joshua lindsay

Awesome customer service. The product is amazimg

7 years ago

Reply from Cove

Thanks, Joshua. We love to please.

Jun. 14th, 2019

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Verified Customer

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Sound Company

I''ve enjoyed the security. Equipment seems good.

7 years ago

Reply from Cove

Thanks for the kind review.

Jul. 2nd, 2019

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Verified Customer

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Arnita Hicks-Lee

Great customer service, fast response, always friendly

7 years ago

Reply from Cove

Thanks, Arnita. We love to be all those things.

Jun. 14th, 2019

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Verified Customer

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Charles Lackey

Great, very helpful when I need a question answered.

7 years ago

Reply from Cove

Thanks, Charles. We love answering questions.

Jun. 14th, 2019

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Verified Customer

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Great service

Great service and dependability peace of mind

7 years ago

Reply from Cove

Thanks. We love to be dependable.

Jun. 14th, 2019

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Verified Customer

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Kc

Great coustmer service, need to get a door bell camera

7 years ago

Reply from Cove

Thanks for the review, Maurice. Great feedback. We will have a customer portal up soon.

Jul. 17th, 2019

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Verified Customer

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Michael Macon, MO

EXCELLENT monitoring, customer service and equipment

7 years ago

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Verified Customer

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Roger Maciak Elkton, MD

Excellent. Product is great, service is great.

7 years ago

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Tony Parker Bessemer, AL

Your company is misleading first responders, teachers, and the military. The individual applies for the discount code which is used at the end before the order is placed. When the code is applied the price on everything doubles. You proclaim the first six months of motoring are free. In actuality, this group of people pays more for the system.

5 years ago

Reply from Cove

Hey Tony. Thank you for reaching out to us. I'm sorry to hear this program didn't work out for you. I think there may be a little confusion so allow me to clarify.

The Thank you program gets you up to $475.00 worth of retail equipment and 6 months of monitoring (a value of 90 or 150 dollars depending on which plan you choose) all for $150.00. If you package is over that $475 limit, you would just pay the difference on top of the $150.00.

If when you are placing your order, the final price is less than a $150.00 difference, you will have more value in the Thank you program (because that 6 months of monitoring for free).

I hope this information helps but if you have any other questions or concerns, please don't hesitate to call us at 855-268-3669 and we would be happy to speak with you.

Oct. 11th, 2021

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Tametra Baton Rouge, LA

Cove is a great alarm system. So easy to install, my kids were even able to assist. Also, customer service is great!

8 years ago

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Travis Figueroa Walla Walla, WA

Awesome customer service! Very dedicated staff.. great security system easy to use!good price.. quick self setup

8 years ago

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Heidi Thomas Orem, UT

It was a great experience! Easy to set up. Awesome customer service. I’m excited to use my new system.

8 years ago

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Aubrey CA

I got Cove for my parents and I sleep well knowing they're safe. I can even check up on them to see if they've fallen, such an awesome system.

4 years ago

Reply from Cove

Hey Aubrey. Thank you for taking this time to share your experience. We are happy to hear how well your system works for you. Please don't hesitate to reach out to us if you have any questions arise.

Feb. 7th, 2022

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Verified Customer

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Dwdw

I have found there is A lag time with our inside camera.

6 years ago

Reply from Cove

Thanks for the feedback. We will let our third-party provider know for sure.

Dec. 17th, 2019

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Verified Customer

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Anonymous

Great system. Siren could be a lot louder though'

7 years ago

Reply from Cove

Thanks for the review. We appreciate the feedback.

Jul. 2nd, 2019

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Verified Customer

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Tony

They should add a camera that connect to the security pad.

7 years ago

Reply from Cove

We anticipate lots of increased features for Cove in the future:).

Feb. 8th, 2019

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Verified Customer

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Tyler

Improve on mobile app and the ability for website login

7 years ago

Reply from Cove

Thanks for the review Tyler. We are making lots of improvements on the app. Our customer portal will be up and running soon.

Feb. 7th, 2019

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Ryan Duvall Louisville, KY

Will not let you easily cancel a membership. I’ve attempted 4 times now with the promise of an being sent an email. Still No email, still continuing to be charged. It’s a nice scam they have set up. Buyer beware.

5 years ago

Reply from Cove

We are sorry you had a rough experience cancelling. This is not typical. We were able to cancel your membership and refund your entire equipment cost and all monitoring on 4/30/21. We will miss you.

Aug. 20th, 2021

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Megan Peters Orem, UT

Great customer service & Great product. The product is very user friendly and convenient.

8 years ago

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Verified Customer

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Anonymous

The overall service of the company, customer service, false alarms, cost of shipping returns

7 years ago

Reply from Cove

We are sorry you had a bad experience with Cove. Thank you for giving us a try. Please call our customer support line and we will try to make things right.

Feb. 6th, 2019

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Mickey Seely McPherson, KS

Easy to set up and great communications with cove customer service.

8 years ago

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sheila miller Rossville, TN

Everyone I spoke with was very friendly, and answered all questions.

8 years ago

Cove Reviews