Cove: Read 305 User Reviews From Real Homeowners

star star star star star

Bill W Brunswick, GA

Excellent pricing and customer service. Easy to install. Very pleased so far. Looking forward to integrated cameras (indoor and out) as well as the ability to "name" sensors. I would highly recommend to anyone.

6 years ago

Reply from Cove

Thanks for the kind review, Bill. Great feedback as well.

We too are really excited about the integrated cameras. We will have them by the end of this calendar year.

Apr. 3rd, 2020

star star star star star

Yanira Zavala Las Vegas, NV

I love Cove Smart!! I've had them for about a month now and I am beyond happy. If you looking for security, affordability, great equipment and excellent customer service then you found the right company.

7 years ago

Reply from Cove

Wow, thanks for the kind review Yanira.

Jun. 14th, 2019

star star star star star

Charles Black sr. Adams, TN

We’ve only had the system a couple of days. We called two or three times and every time the people we talked to were very helpfull and understanding. So far we are very pleased with everything

8 years ago

star star star star star

Au'brey Anchorage, AK

I am a single parent with two very young children and i definetly feel much more at ease being in my home now with my new security system it is worth a five star rating. Thank you so much Cove.

8 years ago

star star star star star

Fares Bond Lawrenceville, GA

A very easy to install and use DIY home security system. They are very proessional. I highly recommend this system for people who are looking for affordable monitored security services.

8 years ago

star star star star star

Bob Tucker Pleasant Grove, UT

I am very impressed with the overall setup of this system. The manual was helpful, (read it first, it will save you time) customer service was excellent. I would recommend this product to anyone.

8 years ago

check_circle

Verified Customer

star star star star star_border

Holly Wehmeyer Cincinnati, OH

The service is fantastic, only issue is I can't rename my doors/windows on the tablet like I'm supposed to be able to

5 years ago

check_circle

Verified Customer

star star star star star

LS Bloomington, IN

As advertised -- easy installation, GREAT customer service, and prompt action on alerts!

5 years ago

Reply from Cove

Thanks for sharing your experience! Glad to hear you are enjoying your system!

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

Imran Momin Littleton, CO

It's easy simple and no contract May be the price of installs can be discounted more

5 years ago

check_circle

Verified Customer

star star star star star_border

Shawn Rosvold Colorado Springs, CO

The interface is good. Installation is easy. I cannot get one of the wireless cameras to stay connected.

5 years ago

Reply from Cove

Have we taken care of your camera? Please reach out to us if you're still experiencing issues and we'll be happy to look further into it. That shouldn't be happening. Glad to hear you are otherwise enjoying your system!

Jul. 15th, 2021

check_circle

Verified Customer

star star star star star

DLE Clearlake Oaks, CA

Excellent experience. I got a lot for my money. Great customer service and quality equipment.

5 years ago

Reply from Cove

Thank you for sharing your experience! Glad to hear you are enjoying your system! Let us know if we can be of any further help.

Apr. 16th, 2021

check_circle

Verified Customer

star star star star star

Jeff calhoun

Been a great experience never any issues and customer service is great and very helpful

5 years ago

Reply from Cove

Thanks for sharing your experience! Glad to hear you are enjoying your system! Thank you as well for leaving us a review, we truly appreciate it!

Dec. 17th, 2020

check_circle

Verified Customer

star star star star star

Dee

Pretty easy even for an 80 yr. old with a little help from patient, friendly employees

5 years ago

Reply from Cove

So glad to hear! Thank you so much for leaving us a review, we greatly appreciate it!

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star

John Orlando, FL

They have been great to work with, system very easy to use and setting up was easy.

6 years ago

Reply from Cove

Thank you! Glad to hear you enjoy your system! Thanks for the review!

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Jeff Greencastle, PA

Customer service is the best going. The system is very easy to navigate through and very complete.

6 years ago

Reply from Cove

So glad to hear! Thanks for leaving us a review!

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star

Thayne Butte, MT

Cove is a full function alarm system with excellent rates and top notch customer service.

6 years ago

Reply from Cove

Thank you Thayne for a wonderful review!

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

az happy Surprise, AZ

all products work fine, customer service is outstanding plus and pricing is the best !

6 years ago

Reply from Cove

So glad to hear! Thanks for leaving us a great review!

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star

Satisfied customer

I love the customer service and their knowledge on the system forbearance association fees

6 years ago

Reply from Cove

Thanks for the review! It's exactly why we love them too!

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star

Phil Gerber

I left Simplisafe for Cove and am very happy. The all in one key pad is the best.

6 years ago

Reply from Cove

Thank you for sharing!

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star

Christina

Great customer service. Unable to use it with my Google Home and the app needs work.

6 years ago

Reply from Cove

Thanks for your review and feedback! Without these we won't know how to improve.

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star

Denise Cook

I'm very happy with Cove as far as the system and the service received when I had to call in.

6 years ago

Reply from Cove

Thank you! And thank you for taking the time to leave a review.

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star

Jwill

Awesome. Way better than ADT. Would be nice if website had place to update authorized users.

6 years ago

Reply from Cove

Thanks for leaving us a review! A web portal for our customers is in the works, and should be added to the site around the beginning of next year.

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star

Jeffrey Dean

I love everything about my system! An outdoor camera would be nice in the future, though.

6 years ago

Reply from Cove

Thank you for your review! Outdoor cameras have been part of the plan for quite some time now, and they're coming!

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star

David Nadeau

For mu needs i like it all. Easy to install and use. The most inexpensive system on the market.

6 years ago

Reply from Cove

Thank you! Glad to hear you enjoy your system!

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star_border

Bryan from Illinois.

Like Cove's control panel and great customer service by phone. An area needing improvement is Cove's website.

6 years ago

Reply from Cove

Thanks for your feedback, Bryan. We will be launching a customer portal by the end of the Summer in 2020. Good things to come!

Mar. 9th, 2020

check_circle

Verified Customer

star star star star star

Shanee Baltimore, MD

Excellent. I love their response time when the alarm goes off. Just wish I could pay my bill online

6 years ago

Reply from Cove

Glad you love our response time Shanee. We will have a customer portal available by this calendar year.

Jan. 6th, 2020

check_circle

Verified Customer

star star star star star

Satisfied Customer Ocala, FL

I am totally satisfied It was easy to install and customer service helped when we hit a glitch.

6 years ago

Reply from Cove

So glad you are satisfied. Happy we could help.

Dec. 30th, 2019

check_circle

Verified Customer

star star star star star

Steve Thornton

They have been amazing! The system is easy and customized! Service is always amazing!

7 years ago

Reply from Cove

Thanks for the review Steve Thorton. We do want excellence in our service.

Jul. 17th, 2019

check_circle

Verified Customer

star star star star star

Anand Corona, CA

It is nice experience with cove. It would be great if the sticker of cove can sign in dark.

7 years ago

Reply from Cove

Thanks, Anand. We appreciate your review.

Jun. 14th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Khess920

Did not work poor product. System keep loosing signal to sensors... they were only 40 ffet away in a straight shot. The double sided tape damaged ceilings and walls. Cost me $1500 to repair once we removed the system.

7 years ago

Reply from Cove

We are truly sorry that you had a bad experience with us. It looks like we have issued a full refund for your equipment and monitoring. Thanks for giving us a try.

Feb. 6th, 2019

check_circle

Verified Customer

star star star star star

Brian M.

Great experience, wish they had more smart home options but they are working on that now!

7 years ago

check_circle

Verified Customer

star star star star star

Jackie Sewell

I love everything ! System is easy to set up and use . Customer service is amazing !

7 years ago

check_circle

Verified Customer

star star star star star

Allison Howard

They're fantastic! Good prices, easy to use products and great, reliable service.

7 years ago

check_circle

Verified Customer

star star star star star

Randall Manhattan, KS

Great! Very impressed, priced right and quality and ease of the system is amazing!

7 years ago

Reply from Cove

Thanks Randall. We strive to impress.

Nov. 7th, 2018

check_circle

Verified Customer

star star star star star_border

Shavon Saginaw, MI

Eady to install set up was very easy, customer service was excellent very friendly and very understanding

7 years ago

Reply from Cove

We are happy to protect you Shavon.

Nov. 7th, 2018

star star_border star_border star_border star_border

Casey Beckwith

Just got a call from a supervisor telling me that they have a smoke detector just laying around that they could send out to me. Funny I write a review and boom they care enough to reach out to me. Maybe instead of worrying about reviews you should work on getting your logistics down. And I just paid for monitoring with this company. Did the supervisor offer and kind of refund nope just sorry to see you go. A lot of my friends and family signed up for cove because of me but after today they to will no longer have cove systems. I will be returning all of their equipment and I've already signed up with someone else. And they didn't even mention the 8 minute response time. And we are supposed to trust this company with our life? Seems like they just care about reviews and to keep the " good" image because the better the reviews the more business they might get. Can't believe the would offer a smoke detector that's just laying around.

4 years ago Edited February 7, 2022

Reply from Cove

Casey,
We are sorry to hear of the experiences you've encountered. We do want to make this right. We will have a supervisor reach out to help address each of your concerns. All reviews that are written reflect an honest experience from an active customer and there is no incentive to have a review written. We just ask if individuals would be willing to write a review. We hope this information helps.

Feb. 4th, 2022

star star_border star_border star_border star_border

Greg Virginia Beach, VA

I went to the Cove site several times and built a system. The price was always the same. When I went back, there was a link for a Halloween Sale which offered a discount. I clicked on the link and received an email with a coupon. Which I activated. I thought, I'd make the purchase for a discounted price. Built the same exact system as before and the price remained the same. I made the purchase anyway. I contacted customer support and asked why the coupon didn't work. I dealt with a rep for over a week. He then asked me to build the system again (not sure what he did on his end) but the system came up about $45.00 cheaper. I thought the rep was going to credit my account for the difference. He asked me to forward the coupon I previous tried use and told me to send it to the general mailbox. Some moron by the name of John replies and says Cove only offers certain discounts. I told him about the coupon I have. He, in essence, didn't want to assist me in any way. He repeatedly avoided questions and said he was going configure discount prices and send them to me. He never did. If this is what Cove customer support is all about (fake coupons and obnoxious punk kids), I'll mail the box of equipment back and go to Simplisafe. A system with the same amount/type of equipment was $80.00 cheaper. They even provide a couple of extras free of charge. In the event I needed customer support with Cove, I imagine it would be nothing but problems and stress. Who needs that? Cove isn't the only game in town and they have a lot of work to do before, they'll be successful.

4 years ago

Reply from Cove

Hi Greg,

Thank you for letting letting us know about your experience. We are eager to look into this and provide a satisfactory resolution. Please send your contact information to support@covesmart.com so we can find your account and resolve this issue.

Dec. 22nd, 2021

star star_border star_border star_border star_border

Crows Roost Detroit, MI

Very negative experience. I purchased two systems, which were on a great Black Friday sale, in 11/19. Orders were wrong - not delivered, wrong parts. Took awhile to get corrected, but it did. These were for a rehab I was starting to work on, and they didn't get installed right away. In 2/20, I noticed I was being billed for "monitoring." I hadn't installed or activated the kit, yet, so I didn't know why. After a lot of back and forth and run around, including having to call them, etc, I had them suspend the service until I could get it installed. In 4/20, I had to do it again, but they did stop billing. Due to COVID, the whole thing was stalled and the kits were never used. I never received any correspondence from them about anything, I wasn't being billed, and I had already resolved the issue (so I thought), so there was no reason for me to think anything about it. Out of the blue in 9/21, I received a "cancellation" notice, stating that my accounts were being cancelled due to nonpayment, and they were billing me over a year for two accounts. I immediately wrote and called. Clearly, I never had the monitoring set up. They told me it was "automatic." I am not required to have any monitoring, so I don't know what was automatic about it - autopay is how you pay, not an agreement to pay for a service you haven't signed up for. At first they told me they would zero out the "balance," since they could see I'd never used it. After not hearing from them for 2 weeks, I contacted them via email, to have everything in writing (as one should). I was told that making requests IN WRITING didn't count, and I had to call. I had already called. They basically said it was my problem for not using the equipment and they weren't going to do anything about it. Plus, I can't ever use my equipment until I clear the balance. So, now I have both a "balance" and equipment I paid for and can't use. Although, based on other reviews, it doesn't seem all that reliable, anyway. Simplisafe has great service: use them.

5 years ago

Reply from Cove

Thank you for letting us know of your experience and I'm sorry to hear how everything turned out. A representative reached out to you and was able to forgive the balances on both accounts.

Oct. 11th, 2021

star star star star star

ronny linebaugh Leander, TX

After lookin for a DIY system comparable to Alarm.com with an app I found it. Very easy to install. One for home and one for our Mountain Home. I really like this system

6 years ago

Reply from Cove

So glad to hear! Thanks for leaving us a review!

Nov. 10th, 2020

star star star star star

Karla Lopez Elizabeth, NJ

Absolute BEST customer service I have ever had in my entire lifeeeeeeee. Super super helpful, on the phone for over an hour and didn’t even realize it. Honestly amazing.

6 years ago

Reply from Cove

Thanks for leaving us a great review Karla! We truly appreciate it!

Nov. 10th, 2020

star star_border star_border star_border star_border

KS Lutz, FL

Wow, what a month we had dealing with Cove. The first panel they shipped didn't work. We plugged it in all around the house and it never turned on. They had me open the back of the device and check the battery, sim card, some cord, etc. Must be defective. Shipped me out a new one. Plugged it in and hurray, at least this one turned on! The first step is testing the cellular connection. It didn't work. They had me move the device by the window, all around the house, etc. Wouldn't connect. Again, they had me bust out the screw driver to undue the device and again check the battery, sim card, cord, etc. All seems fine. Chatted with them over a few days and they kept making me do a hard reset of the panel but nothing worked (oh, and of course - I'm being charged for "monitoring" during this time). FINALLY, after one month of issues, someone says "How strong is AT&T in your area?". I say I have no clue. They check and realize we are in a low coverage zone so they can't monitor us. You'd think this is something they would check with their website before shipping the product to you! Oh, and they offered to let me keep the device (and they would suspend the monitoring payments) until the roll out the Verizon panel. When will that be? Next year. :) I don't think so, Cove.

6 years ago

Reply from Cove

Hello KS, I am sorry so sorry that happened. That is so frustrating. We want to make this right to the best of our ability. We strive to train our people to the best of our ability, and I am confident we can find an amicable solution for all parties involved, particularly for all the headaches you had to go through and it didn't even end up working due to low cell signal. Please give us a call at 855-269-3669 and we will help you make this right.

Feb. 26th, 2020

star star star_border star_border star_border

NM Manhattan Beach, CA

Bought the system in early July. At the end of August it started making an intermittent beeping every 15 minutes which the customer service reps told me they'd never experienced before. They were kind enough to send a new system free of charge. The new system began to do the same thing, and to make matters worse I couldn't even set it up because 7 of my 11 door/window sensors failed to register. Waste of money, useless knowledge base. Go with a real security system. Cove, fix your crap.

6 years ago

Reply from Cove

I am so sorry you didn't get what you expected Niki. Give us a call and we would be happy to remedy the situation, 855-268-3669. Because this is truly an anomaly of experience, we would be happy to work out an amicable solution for both parties. We always do right by our customers. Give us a shot:).

Dec. 16th, 2019

star star_border star_border star_border star_border

Brittany Schmalz Indianapolis, IN

By no means should you use this company. Not only is there equipment poorly designed, but their customer service is even worse. I have standard front and back doors that enter my home. The sensors would not fit on either door. I worked with their customer service department for 2 weeks sending pictures and measurements to receive no answer. And by receive no answer I mean they literally just stopped answering any emails or questions about it. Even after I emailed to ask on an update. Also, when I removed the sensors I was able to use it completely ruined my drywall and my basement door. Oh and one of the times that I set the alarm off by accident I forgot to check my phone to cancel dispatch and say I was ok. I never received a call. And I also never had a dispatched officer come to my home. Thank God I wasn’t being robbed and forced to enter my security number into the touch pad. I would not trust this company to be in charge of my safety for any reason.

6 years ago

Reply from Cove

Hello Brittany, we take poor experiences pretty seriously. I am sorry you had a poor experience. We have investigated your account and it appears we reached out to you once via email, twice via text, and left a VM, and you never reached back out except to cancel. We have already processed your 60-day money-back guarantee. We wish you would have given us an opportunity to help you. Nevertheless, thanks for giving us a try.

Nov. 22nd, 2019

star star star star star_border

Steve Tischler Mays Landing, NJ

Excellent customer service. High quality products and already assigned sensors from the online order. Just have to make sure you have a good cell signal with AT&T at your location. Overall great product and service

7 years ago

Reply from Cove

Thanks for the review Steve. We will have Verizon and T-mobile by next calendar year.

Nov. 22nd, 2019

star star star star star

Josh Buffalo, WY

It’s been a very easy setup and install process. Only gripe I have is the power cable on the base being too short. If possible, having an option for length would be grand.

8 years ago

star star star star star

Mirna rangel Nampa, ID

I love how my family and I feel protected. Everything that I have received has worked so well. The products were fast in arriving. Thank you so much Cove.

8 years ago

star star star star star

Curtis Freeman Holiday, FL

The absolute best customer service ever. It’s the personalized service that gives me piece of mind, and confidence in allowing cove to protect my house and loved ones.

8 years ago

star star star star star

James Goodman Port Orchard, WA

Cove creates a solid and secure service. Super Friendly customer service and answered so many of my questions. Best Peace of mind for the price. A great stand up company to be with.

4 years ago

star star star star star

Brayden Ibert Houston, TX

My family uses Cove for our home security, and we haven’t had a problem cents. It was very easy to install, and the workers were very nice and helpful with getting us the right option for our home.

6 years ago

Reply from Cove

Thanks for the kind review, Brayden. Glad we could get your family taken care of.

Mar. 9th, 2020

check_circle

Verified Customer

star star star star star

Nicolas Berrios Alvarado, TX

They have incredibly good customer service and response times.

5 years ago

Cove Reviews