Brinks Home Security: Read 3,870 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Tammy Haynie Lincoln, NE

Charles was condescending and rude. You can tell him I found a unicorn. He was the one who said I was looking for one.

7 years ago

Reply from Brinks Home Security

Hello Tammy - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 20th, 2019

star star star star star_border

Joel Huf Denison, TX

Very thorough and fair pricing. Process was super easy.

7 years ago

star star star star star_border

Thomas Swisher Pittsburgh, PA

First installer was not very good but 2nd was excellent

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star_border star_border

Dominic Beacco Pueblo, CO

Representatives were great but I was not interested in a 5 year contact

7 years ago

Reply from Brinks Home Security

Hey Dominic, we appreciate you taking the time to leave us feedback on your experience! We do rely on a 3 year contract in order to provide enough equipment up-front for total home protection. We understand that this approach is not for everyone. Please feel free to DM us with any concerns or questions you might have about our service. Thanks!

Jan. 17th, 2019

star star star star star_border

Richard R Berquist Burnsville, MN

staff is excellent, software/online forms, poor!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star_border star_border star_border

Karen / Howard Kissimmee, FL

The service is ok, but not what I expected. Sometimes I find it to be unreliable.

7 years ago

Reply from Brinks Home Security

Hi Karen, we’re sorry to hear about this! At Protect America, we always pride ourselves in our reliable technology and service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 12th, 2018

star star star star star_border

Josh Burgess Pleasant Grove, UT

Professional company! Great to work with

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star star_border

Stan Pylipow O'Fallon, MO

One telecon-rep was helpful & enthusiastic!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Annymous Rockwall, TX

They charged my credit card when I did not go with them. They call me daily and I have another system for a month now.

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

Jun. 27th, 2018

star star star_border star_border star_border

Anonymous Yorba Linda, CA

Product doesn't work. They are taking payments out even when system is not set up.

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 27th, 2018

star star star star star_border

Price

If system can could be a little bit more cheaper

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Pete Brown Wasilla, AK

I inquired and then told them their devices didn't suite our climate. They continued to call and harass me daily.

8 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Jun. 13th, 2018

star star star star star_border

suzie Castle Rock, WA

Phone and email information was informative and friendly

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star star_border star_border

Nor sure if I am getting their best deal. Raleigh, NC

They sold me a system, established a price, then advertised a much lower price.

8 years ago

Reply from Brinks Home Security

Hey there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

star star star star star_border

Anonymous Chapel Hill, NC

pricing is too high for additional camera monitoring

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star_border star_border star_border star_border

Gerry Fulgentes Canoga Park, CA

The sales person kept probing on me when I repeatedly asked for sometimes to decide since Im considering other options

8 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when they are considering other options! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Apr. 3rd, 2018

star star star star star_border

Jenzi College Park, MD

Their Customer Service follow up is thorough.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star star star_border

Greg Dunkirk, MD

Only at the initial stage, performance is still pending.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star star_border star_border

Denise Quigley

The company requires customers to commit to a very long contract.

8 years ago

Reply from Brinks Home Security

Hello Denise - Thank you for your feedback. A member of our customer support team would be more than happy to connect with you and discuss the ins and outs of our contract length and terms. If you wish to learn more, please reply with your contact information and a member of our team will get in touch with you.

Mar. 28th, 2019

star star_border star_border star_border star_border

NA

They lie. Checked my credit then after ask to add husband too. Y??? Because we are married. Makes no sense. Liars.

8 years ago

Reply from Brinks Home Security

Hi there,

We appreciate you taking the time to leave us feedback. A credit check is standard procedure for all of our customers. If we can further assist you in securing your home please give us a call.

-Adam

Feb. 22nd, 2018

star star star star star_border

Abby Splendora, TX

The agent I spoke w/ was very knowledgeable

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star star star_border

sara Plano, TX

i learned of their quality though on line research.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star_border star_border star_border star_border

chris benten Cedar Park, TX

Website has no products or pricing therefore PA comes across has scamming hard sell company. No thanks.

8 years ago

Reply from Brinks Home Security

Hi Chris,

Thanks for taking the time to leave us feedback on our pricing. The reason we don't list prices on our website is that we customize our security solutions for each customer. As such, no two prices are the same. If you would like assistance with a quote feel free to call one of our security solutions specialists at 1-800-951-5190 or send us a direct message here. ?

Thanks!

-Adam

Feb. 12th, 2018

star star star_border star_border star_border

Francene Carol Stream, IL

There are no rates anywhere on their website. Don’t want a high pressure sales call.

8 years ago

Reply from Brinks Home Security

Hi Francene, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. We pride ourselves on providing an industry leading customized home security package for our customers - as such, prices vary depending on the equipment you need to best protect your home. We would be happy to provide you with a quote.

Thanks!

-Adam

Jan. 31st, 2018

star star star star star_border

Dave Lee Kennewick, WA

Company with integrity...a rare commodity these days!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star_border star_border star_border star_border

Dan Winston-Salem, NC

Sales tactics were too aggressive, and sales agents did not communicate my needs and schedule with one another

8 years ago

Reply from Brinks Home Security

Hi Dan,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

star star star star star_border

Bill Woodland Park, CO

Representatives I spoke to were very responsive and helpful

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star_border star_border star_border star_border

Anonymous Phoenix, AZ'

No. Home ownernone, not for business. Didn't Meet my needs. Monthly too expensive and I don't want do it yourself.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

star star star star star_border

Betty White

Service was bad. Had a very hard time trying to cancel.

9 years ago

star star_border star_border star_border star_border

Gilbert Bowsher New Bern, NC

Moving to RV and they could not supply product. Would not consider letting us out of contract obligation.

9 years ago

star star_border star_border star_border star_border

John Lewis Fort Smith, AR

No longer Brinks thank the Almighty. Everytime the alarm goes off because of storm you get a police notice or fine for a faulty alarm.

4 years ago

Reply from Brinks Home Security

Hi John, thank you for your feedback. We are sorry to hear about your recent concerns regarding system issues. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 6th, 2022

star star star star star

Michelle McC Chicago, IL

They installed quickly and their equipment is easy to use

4 years ago

Reply from Brinks Home Security

Michelle, We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector

Feb. 14th, 2022

star star star star star_border

Mario Martin Willis, TX

I've used this company and found the services and products reliable

4 years ago

Reply from Brinks Home Security

Mario, We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector

Feb. 14th, 2022

star star_border star_border star_border star_border

Olivia Hakes American Fork, UT

I feel like the quality of the product was not great for what I was paying. Only had them for a bit but it was not a great experience.

6 years ago

Reply from Brinks Home Security

Hi Olivia, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. Please reach out to us if you need any further assistance.

Feb. 12th, 2020

star star_border star_border star_border star_border

Douglas Harris Elizabeth City, NC

horrible customer service, been waiting for over a month for repiar of a ddead alarm panel

6 years ago

Reply from Brinks Home Security

Douglas, we are sorry to hear about your experience and that your system is not working properly. Here at Brinks Home Security your safety and security are our top priority and our response time is amazing. With that being said I would be more than happy to look into this matter, unfortunately I have not been able to locate your account. If you could please send me a direct email to socialmedia@brinkshome.com with your account information and I will reach out to you as soon as possible. -Daniela S.

Aug. 24th, 2020

star star_border star_border star_border star_border

Sam El Paso, TX

The equipment came off easily I had so many false alarms because the equipment slipped off.

6 years ago

Reply from Brinks Home Security

Hi Sam, Thank you for reaching out. To improve your experience as a customer and answer any questions you have about your equipment, please provide us with the name and address associated with your account. A Care team member will reach out to you once we verify you as a customer.

Apr. 10th, 2020

star star star star_border star_border

William Guthrie

I thought the tech should have been more knowledgeable

6 years ago

Reply from Brinks Home Security

Hi William, We appreciate your feedback. At Protect America we're always looking for new ways to improve. If you need any further assistance please feel free to reach out to us at any time.

Mar. 9th, 2020

star star_border star_border star_border star_border

James Howard Sweetwater, TN

Absolutely horrible customer service takes forever to get any kind of support from the company

6 years ago

Reply from Brinks Home Security

Hi James,
We appreciate your feedback. Although we strive to handle each customer with special care and consideration, we do experience high call volumes during peak times. If there’s any way we can further assist you, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Oct. 31st, 2019

star star_border star_border star_border star_border

Dion Bennett Mountain View, CA

I feel they are a little "pushy" making several calls a day at all times of the day.

7 years ago

Reply from Brinks Home Security

Hey Dion - We're sorry to hear that you feel as if our sales team is a little 'pushy'. What time works best for you for a call?

May. 14th, 2019

star star_border star_border star_border star_border

cheryl rudd

Never heard from them, requested information, but there was no followup. No longer interested.

7 years ago

Reply from Brinks Home Security

Hello Cheryl - Thank you for taking the time to share your thoughts. We're sorry to learn that our team failed to follow through on your request for information. If you don't mind, please reply to this message with the best method of contact and a member of our team will reach out to you. Thank you again for your feedback!

Apr. 14th, 2019

star star_border star_border star_border star_border

Joe Utica, MI

Awful costomer support. Going around and around to get situation handled. Not returning calls.

7 years ago

Reply from Brinks Home Security

Joe, We a apologize to hear of your recent experience with us. We never mean for a customer to feel like they are getting the runaround. I'd like to help make this better, if you could please send me a direct message on here with your account info and I will be happy to reach to ya. -Jacob B

Apr. 9th, 2019

star star_border star_border star_border star_border

Bill Smith Peoria, AZ

Too pushy, hard sales tactics, lied about what competitors offer, turned me off completely.

7 years ago

Reply from Brinks Home Security

Hello Bill- Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 28th, 2019

star star_border star_border star_border star_border

Chad Memphis, TN

I looked at company on website then get 4 or 5 calls everyday trying to sell it to me

7 years ago

Reply from Brinks Home Security

Hey Chad, we’re sorry to hear that we are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do-not-call list via our website. Thanks and please let us know if you have any questions!

Jan. 28th, 2019

star star star star_border star_border

anonymous Oklahoma City, OK

Salesman was too assertive and price was too high.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that our sales solutions specialist was being too pushy! Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! If you’d like, please feel free to DM us with any concerns or questions. Thanks!

Jan. 17th, 2019

star star_border star_border star_border star_border

Fran Mazzara Welches, OR

Never asked for info from them. They harassed us with phone calls, starting at 8:01, all day

7 years ago

Reply from Brinks Home Security

Hey Fran, we’re sorry to hear that we are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! If you have any more problems you can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

Jan. 11th, 2019

star star_border star_border star_border star_border

Rita Stout Casa Grande, AZ

cancellations don't exist when you move from the property and no longer need the service

7 years ago

Reply from Brinks Home Security

Hey Rita, we’re sorry to hear that you’re cancelling your service. We understand that circumstances change, that’s one of the reasons we designed our equipment to be easy to move from one location to another to make it easy on our customers. If you’d like, feel free to DM us on here and we’ll be sure to get you some help with this. Thanks and please let us know if you have any other questions.

Jan. 11th, 2019

star star_border star_border star_border star_border

wilstyx

they have called me 3 times a day EVERY DAY -- 2 rings and hang up. No message !

7 years ago

Reply from Brinks Home Security

Hi there, thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do not call list from our website. We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Dec. 4th, 2018

star star star star_border star_border

Brian Mount Union, PA

They tell you no up front cost then charge you upfront cost

7 years ago

Reply from Brinks Home Security

Hey Brian, we do advertise no up-front costs on a majority of our equipment (up to $1,400 free) and no installation fees. Our goal is to provide enough equipment to secure a home all at once without having to gradually add equipment, but we do still charge our normal monitoring fee. If you’d like, could you DM us with some additional details so that we may assist you? Thanks and please let us know if you have any questions!

Nov. 26th, 2018

star star star star_border star_border

David Maryville, TN

Too expensive for what you get, compared to competitors

7 years ago

Reply from Brinks Home Security

Hey David, we appreciate you taking the time to leave us feedback. While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Please feel free to direct message us or give us a call and we can get you our latest offer.

Nov. 26th, 2018

star star_border star_border star_border star_border

Ron Shavertown, PA

Never responded to my inquiry. No email, no phone call in regard to my request for services.

8 years ago

Reply from Brinks Home Security

Hey Ron, we’re sorry to hear about this! At Protect America we do strive to be as responsive as possible. Thanks for your feedback and please feel free to direct message us or give us a call and we can get you our latest offer.

Oct. 22nd, 2018

Brinks Home Security Reviews