Brinks Home Security: Read 3,870 User Reviews From Real Homeowners

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Sandy Edgewood, NM

I just started with Protect America, so far so good, great customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Drdonuts

They dont provide any details about the equipment or upfront cost. They continually bombard you with phone calls. I don't do business over the phone.

8 years ago

Reply from Brinks Home Security

Hi Drdonuts,

The reason we do not provide you an exact price upfront is because we tailor our security packages to each customer's needs. Depending on what you need to best secure your home, we generate you a guaranteed low price quote. Please direct message us if you need further assistance.

-Adam

Feb. 22nd, 2018

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Ken Myers Turbotville, PA

First rep I spoke to was unprofessional. The second one was supposed to email me a quote and call back. Neither has happened.

8 years ago

Reply from Brinks Home Security

Hi Ken,

Thanks for leaving us feedback. I'm sorry you haven't received the quote you were promised. Please send us a message and we will get you taken care of.

-Adam

Feb. 22nd, 2018

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Robert Dawkins Townsend, DE

Both individuals were professional and polite

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Loletha Rattler Chicago, IL

They couldnt help me due to a credit check. A credit check shouldnt be used to define a person. We all hit a rough patch every once in a while.

8 years ago

Reply from Brinks Home Security

Hi Loletha,

Thanks for taking the time to leave us feedback on your experience. We understand credit should not be a barrier to protecting your home. Typically if someone's credit is low, we simply require a small activation fee. Please feel free to direct message us your information if you would like further assistance. ?

Thanks!

-Adam

Feb. 12th, 2018

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Jason J Orlando, FL

So far it has been easy to install. Just got it so the rest remains to be seen.

8 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Roy Atwater Otsego, MI

I didn't receive all that was discussed in initial phone call for set and approval. Not at all satisfied!

8 years ago

Reply from Brinks Home Security

Hi Roy, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. Could you DM us with additional details so we can assist?

Thanks!

-Adam

Jan. 31st, 2018

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Ryan Boals Big Prairie, OH

Thought it was helpful just still like to see lower rates

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Jennifer Koepl Thomson, GA

They were very professional and not pushy!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Beamers! Jackson, MS

Protect America was responsive, open, and honest.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Alissa Washington, DC

They called constantly even after I explained I had gone with another company. I had to call separately twice to tell them to stop calling me.

8 years ago

Reply from Brinks Home Security

Hi Alissa,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input.

-Adam

Jan. 25th, 2018

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Robin Grayson, GA

Great customer service and the products are reliable.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Veronica Shawano, WI

Great communication for installation help. Easy to install

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Hector H Hollywood, FL

They are quick to address your questions

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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bobjean6428@twc.com Plymouth, WI

Great until you want to live. After 15 years still try to keep chargeing.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Fuzzy Bunny Akron, OH

Excellent products and excellent support!!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Everett Hall Newton, MS

Got an immediate call from Ernie N. & I asked him for three plans- premium, middle, and base. That's the last I have heard from Protect America.

8 years ago

Reply from Brinks Home Security

Hi Everett,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Bob Erie, PA

mixed messages on what to do and how to deal with situations.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Dave Greenville, TX

Ease in using the system. Excellent customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Derek Trenton, IL

Follow up is outstanding & technical support couldn't be better

8 years ago

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Kristi Enigl Dana Point, CA

Their customer service reps should set the bar for other companies.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Anonymous San Diego, CA

Because of my wife's near death, I returned the system 28 Aug 2017 and I was assured a complete refund that has not been receded to date.

8 years ago

Reply from Brinks Home Security

Hi Anonymous,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Michael Williams Windsor, PA

Great customer service and response time.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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NY gal Staten Island, NY

The agents are not knowledgeable. They give you canned answers. I wanted some personalized strategies and they knew nothing.

8 years ago

Reply from Brinks Home Security

Hi NY gal,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. We would be happy to give you personalized answers to your questions. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Travis Liberty Hill, TX

Awesome service, great value! Couldn't be happier

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Eb Costa Mesa, CA

The set up girl was very knowledable making the installation and set up easy

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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solamo Las Vegas, NV

fast service and its proven during 2 incidents occured

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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SafeChgo Chicago, IL

I feel secure having PA watching my home

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Rich Searcy, AR

They provide excellent customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Tony burnett West Terre Haute, IN

Not bad on equipment but prices are a bit higher than expected, especially with no camera options

8 years ago

Reply from Brinks Home Security

Hi Tony,

We appreciate you taking the time to leave us feedback on your experience. We pride ourselves on having the most competitive pricing in the industry. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Kevin Diamond Bar, CA

They have great customer service and response time.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Ed Spirit Lake, IA

Top rated, easy to install and convenient monitor panel and app.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Allan Weiss Eagle Lake, FL

very professional, very friendly and very polite

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Ron78 Milwaukee, WI'

I absolutely refuse to sign up for a commitment over the telephone. I need to see what I am buying, either on paper or a webpage.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Ray Pope

Mini Smart Securiy delivers a great system at great value

9 years ago

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William R. Hall Lexington, KY

The system is goods far. Getting use to it

9 years ago

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David T Draper, UT

I had Brinks security, but they had hidden fees and weren't very responsive to me questions. I stopped using them as soon as possible.

6 years ago

Reply from Brinks Home Security

David, Thank you for taking the time to provide us with your feedback. At Brinks Homer we strive to provide customer satisfaction and will do anything in our hands to make sure of it. Please know that we are committed to be fair and honest with all of our customers. If there was any form of misunderstanding from our end, we would like to rectify that. Unfortunately, I was not able to locate your account with the information provided. If you could please send me an email at with your account information I would be more than happy to reach out to you. – Juana H.

Feb. 13th, 2020

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Verified Customer

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David Wykes

Deceptive contract terms and hidden fees when relocating

6 years ago

Reply from Brinks Home Security

David, our relocation team is dedicated in assisting customer with moving there services based on your options. If there is contract term remaining on the account then we provide you with the best options to either take your equipment with you, pay off the remainder of the term or extend the agreement, essentially charging you no out of pocket cost for the new equipment. We are sorry you feel this way and we would like to see if there is something we can do to make this experience better. I was able to locate your account and I will reach out to you to discuss this matter further. -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Joyce Robbins

Very cheap, poorly made, outdated system.

7 years ago

Reply from Brinks Home Security

Hey Joyce - Thank you for your feedback. If you don't mind, could you please provide some additional insight as to how our equipment is 'very cheap', 'poorly made' and 'outdated'? Also, if you reply with the full name and address associated with your account, a member of our team will reach out to you and help you with any additional issues you may have with our products and/or services. Thank you in advance and we look forward to your feedback!

May. 23rd, 2019

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Verified Customer

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Jim

All about the money. Nothing else. Equipment is junk.

7 years ago

Reply from Brinks Home Security

Hey James - Thank you for your feedback. Could you please clarify how/why we're "all about the money" and how/why our "equipment is junk"? We would love to hear a bit more of your insights, so please reply via 'private response' with the full name and address associated with your account. A team member will then be in touch with you to figure this situation out. Thank you again for your feedback.

May. 9th, 2019

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Verified Customer

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Ravish Shah

It does not work effectively. Lots of error. Cannot trust.

7 years ago

Reply from Brinks Home Security

Hey Ravish, we’re sorry to hear that your equipment is not working properly!! At Protect America we want to resolve any of our customers’ issues as soon as possible. We also try to encourage regular testing of our equipment to avoid these unfortunate situations. Could you please DM us with some additional details on this so that we can assist you? Thanks and please let us know if you have any questions or concerns.

Nov. 29th, 2018

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Verified Customer

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Shari Jeanniton-Hill

The system is not thorough, its not fluid

8 years ago

Reply from Brinks Home Security

Hey Shari, we appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer insight. Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Jason Deakin

System always calls in cutting off calls unnessary.

8 years ago

Reply from Brinks Home Security

Hey Jason, we’re sorry to hear that your system is cutting off calls. At Protect America we want to resolve any issues you might be having with our service. If you’d like, could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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Glo Hyattsville, MD

Never hear about discounts like other companies.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Robert Williams Indianapolis, IN

have been on hold for 2 hours today , if you sign up they will not let you canc i would not go with them !!!!

4 years ago

Reply from Brinks Home Security

Robert, we are sorry to hear that your recent experience with us was frustrating. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H

Dec. 13th, 2021

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Zachary Holland, MI

I’ve been trying to cancel my account to no avail. They are charging me almost $600 to cancel, WTF?!

6 years ago

Reply from Brinks Home Security

Zachary, we are sorry to hear you would like to cancel your services with us. Here at Brinks Home we never mean to make any request a difficult one. I would like to reassure you we are here to help and would be more than happy to take a further look into this. I have located your account and I would be more than happy to investigate this matter further. Once the investigation is complete, I will reach out to you. - Juana H.

Sep. 1st, 2020

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Lynda Hickman Fort Worth, TX

The installation went smoothly, no problems.

6 years ago

Reply from Brinks Home Security

Hi Lynda, Thank you for the review! Please let us know if we can provide you with further assistance.

Mar. 27th, 2020

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John J Wohlever Holland, MI

You Don't have maintenance personal for installations or service issues.

7 years ago

Reply from Brinks Home Security

Hey John - We're sorry to hear that you're having an issue with your DIY installation. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account. A member of our team will then reach out to you to help troubleshoot any issues you might be having currently. Looking forward to hearing back!

Apr. 23rd, 2019

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Damian Seth Aldridge Houston, TX

They never contacted me. They obviously do not like new, large accounts. Or maybe PA didn't want my business.

7 years ago

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CLAIRE BARRETT Savannah, GA

Absolutely APPALLING customer service and shoddy workmanship. Never, ever use these disrespectful scam artists

7 years ago

Reply from Brinks Home Security

Claire, Here at Brinks Home Security we strive to ensure we are being upfront and honest in all of our doing as that is the reason all calls are recorded here. Nonetheless we would like to turn this negative review into a positive one. If you'd like assistance in resolving this matter please do not hesitate to email me at and I will be happy to reach out to you. -Jacob B

Apr. 8th, 2019

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