Brinks Home Security: Read 3,870 User Reviews From Real Homeowners

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Charlie Austell, GA

Very easy to install, setup. I got great support with the setup and I haven't had any problems with my security system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Angelo & Teresa Cariello Smyrna, DE

First off, excellent customer service. Top notch equipment. Up for 5 months without issues.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Elisabeth Bailey Columbia Station, OH

Equipment (touchpads etc.) could be updated and the emails about the alarm activation is completely unnecessary.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Karla Chula Vista, CA

Good costumer service, excellent technical support, install was a bit complicated and equipment great quality.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Emily L Frankfort, IL

Very informative and polite. They also price matched from a differemt company as we asked

9 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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CLAUDE SMITH Buffalo, NY

CUSTOMER SERVICE IS VERY BAD. PRODUCT MALFUNCTIONS, SERVICE IS VERY BAD ALSO. WOULD NOT RECOMMEND THIS COMPANY TO ANYONE AND I STILL HAVE UNTIL 2021 BEFOR I CAN GET RID OF THEM. MONTHLY RATE CONTINUES TO CLIMB.

9 years ago

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Brendon Nicol

12 month contract???? FORGET IT! kept me in for 47 years now and won't let me cancel. This has made my life a disaster and caused a divorce as well. Not sure how much more of this madness I can take. Never make this mistake.

9 years ago

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Jerry Festa Phoenix, AZ

5 year commitment way too long for a service like this....technology in 5 years will make this system obsolete!

9 years ago

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Cory Blackner

I absolutely love my service with MONI. I put my trust in them with keeping my family safe.

9 years ago

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Clarence T. Myers Columbia, SC

Great highly professional experience. I would recommend this service to my family and friends.

9 years ago

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Fernando

I currently use brinks. It’s a good company but I had a couple false alarms since I installed it last year. Good security for the price.

4 years ago

Reply from Brinks Home Security

Fernando, we are so glad to hear that we are able to protect your home during your time of need. Brinks Home Security has one of the fastest response times in the industry and we actually have the highest in customer satisfaction. If there is anything else, you need feel free to reach out us and we would be more than happy to assist you. – Juana H.

Oct. 29th, 2021

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Verified Customer

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Nicole Toon

Because my battery keep going dead on my doors

5 years ago

Reply from Brinks Home Security

Nicole, I am sorry to hear that your system Is not working properly. At Brinks Home Security our main goal is to provide all our customers with the best customer experience, and I am sorry if this was not the case. I was able to locate your account with us and I will reach out. -Daniela S.

Nov. 3rd, 2020

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Verified Customer

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Ida

not happy with service. I wish I had not signed a 3 year contract. I am very disappointed

6 years ago

Reply from Brinks Home Security

Hi Ida, Thank you for the review. To improve your experience as a customer and answer any questions you may have regarding your system, can you please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we can verify your customer information.

Apr. 24th, 2020

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Verified Customer

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Patricia Council

I don't care for the DIY set up which I wasn't told about till afterwards p

6 years ago

Reply from Brinks Home Security

Hi Patricia, If there’s any way we can better improve your experience as a customer please respond to us via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 19th, 2019

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Verified Customer

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Caitlin Ferdon

The alarms fall off easily and the glass shatter sensor malfunctions

6 years ago

Reply from Brinks Home Security

Hi Caitlin, We appreciate your feedback. To keep your equipment from falling, we recommend using double-sided tape as an adhesive. To prevent your sensor from malfunctioning, please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you so we can review and test your alarm system.

Nov. 4th, 2019

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Verified Customer

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Who

Cameras won''t come online. Malfunction in the window alarm.

7 years ago

Reply from Brinks Home Security

Hi there,
Thank you for reaching out to us in regards to your equipment. If you can, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Sep. 4th, 2019

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Verified Customer

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Dian Annapolis, MD

I like that protect America has a flat screen indicator.

7 years ago

Reply from Brinks Home Security

Thank you, Dian. Is there anything else we can do to help?

Aug. 13th, 2019

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Verified Customer

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Martin Sulphur Bluff, TX

I've sent several emails and I've never gotten a response.

7 years ago

Reply from Brinks Home Security

Hey Martin - We're sorry to hear that you've yet to get a response. If we may inquire, which address did you send your email? When you have a chance, please reply via 'private response' with your full name and best method of contact. A member of our team will then reach out to you. Thank you again for your feedback.

May. 31st, 2019

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Verified Customer

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Bradley

Would have given five but there was a mix up on my order

7 years ago

Reply from Brinks Home Security

Hey Bradley - Thank you for your feedback. Has your order been corrected? If not, please reply via 'private response' with the full name and address associated with your account. A member of our care team will then reach out to you to correct your order. Thank you again for your feedback. We look forward to hearing back from you!

May. 9th, 2019

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Verified Customer

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Daneille Williams

System is always offline while using app on the phone

7 years ago

Reply from Brinks Home Security

Hey Daneille - We're sorry to hear that you're experiencing issues with the mobile app. If you have a chance, please reply to this message via 'private response' with the full name and address associated with your account. A member of our team will then reach out to you to right this situation. Thank you again for your feedback and we look forward to speaking with you!

May. 9th, 2019

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Verified Customer

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greg

they dont do anything for you. didn't explain that you're responsible for installation.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Ashe

Service works, but not a fan of customer service

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Alison

They are available 24/7 for you to call. It is very affordable and fast.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Michele Thackerville, OK

I just didn't really get what I thought I was going to get.

7 years ago

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Verified Customer

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Bill

Control panned is large and sort of clunky.

7 years ago

Reply from Brinks Home Security

Hey Bill, we’re sorry to hear that you aren’t satisfied with our control panel and we appreciate you taking the time to leave us feedback. Our control panels also serve as a central base station for all of our equipment so unfortunately they are a little large, but on the bright side you won’t have to deal with an additional base station lying around the house like many other security companies. If you’d like, we do have wireless control panels on our store that are a lot slimmer that can connect to your main panel. Thanks and please let us know if you have any questions.

Feb. 12th, 2019

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Verified Customer

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Dave Foster Spring, TX

Terrible service and terrible plans. You don'''t save money with them, it costs more.

7 years ago

Reply from Brinks Home Security

Hey Dave, we appreciate you taking the time to leave us feedback. While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Please feel free to direct message us or give us a call and we can get you our latest offer

Dec. 5th, 2018

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Verified Customer

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Linda Indian Mound, TN

They send the product and don't offer any help in setting it up.

7 years ago

Reply from Brinks Home Security

Hey Linda, we are a self-install security service, but we do offer assistance by phone and all of our equipment comes preconfigured by a professional so that it’s only a matter of affixing our products in the correct locations. Could you please DM us with additional details so that we can assist you with your installation? Thanks and please let us know if you have any questions.

Nov. 26th, 2018

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Verified Customer

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Mrs. B Tallahassee, FL

My sensors all malfunctioning and sets off false alarms, which is an inconvenience.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear about the false alarms. At Protect America we do want to correct these issues as soon as is possible. If you don’t mind, could you please DM us with some additional details so that we can assist you in this? Thanks and please let us know if you have any questions.

Nov. 21st, 2018

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Verified Customer

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Lacy Barras Wedgefield, SC

Billing department will not listen to a legitimate complaint and harasses me.

7 years ago

Reply from Brinks Home Security

Hey Lacy, we’re sorry to learn about your troubles with our billing department. Would you mind direct messaging us with some addition details so that we may assist you with this? At Protect America we certainly want to correct any problems you might be experiencing with our service!

Nov. 21st, 2018

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Verified Customer

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james caswell

49.00 a month is 2 times more expensive than other systems

7 years ago

Reply from Brinks Home Security

Hey James, we appreciate you taking the time to leave us feedback. While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Please feel free to direct message us or give us a call and we can get you our latest offer.

Nov. 21st, 2018

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Verified Customer

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Sharon Milwaukee, WI

The product is not working, and they need better customer service.

7 years ago

Reply from Brinks Home Security

Hi Sharon, we’re sorry to hear your home security systems isn't working. At Protect America, we always pride ourselves in our reliable technology and service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 15th, 2018

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Verified Customer

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Tammy Cleveland, OH

There have been multiple false alarms. The cameras and service do not work correctly.

7 years ago

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Verified Customer

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Tiffanni Starling Greensboro, NC

It's too expensive for the equipment provided

8 years ago

Reply from Brinks Home Security

Hey Tiffanni, we’re sorry to hear that you feel like our equipment is too expensive. At Protect America we strive to offer high quality security equipment at the best price. Thanks and please let us know if you have any questions.

Aug. 13th, 2018

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Verified Customer

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Tim Bullhead City, AZ

Difficult to contact; monthly communication and system test

8 years ago

Reply from Brinks Home Security

Hey Tim, we’re sorry to hear that you had trouble contacting us. At Protect America we strive to make it as easy to contact us as possible. If you’d like, feel free to DM us with additional details so that we may reach out and assist you with this issue.

Aug. 13th, 2018

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Verified Customer

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Ralph Mavilla

`the system never installed only activated

8 years ago

Reply from Brinks Home Security

Hey Ralph, we’re sorry to hear about this. At Protect America we strive to make our installation process as easy and straightforward as possible. Could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Do not trust Protect America there is no warranty or guarantee

I paid for all equipment and i fix all equipment. So the charges are too high for monitoring

8 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you had to fix equipment. At Protect America we would like to correct any problems you may be having with our service. If you’d like, could you please DM us with additional details so that we may assist you with this? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Ronald Barnes

I was led to believe that my monitaring fee would be a lot less than $41.99 a month!!!

8 years ago

Reply from Brinks Home Security

Hey Ronald, we’re sorry to hear that you feel mislead about our prices. At Protect America we strive to be open and up-front with our services. We appreciate you taking the time to leave us feedback on your experience and we’re always looking for ways to improve through customer insight. Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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fooledbyreviewratings Tooele, UT

cheap equipment with lousy cams and poor support system, not to mention overpriced.

8 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you’re not satisfied with our security products. At Protect America we aim to provide our customers with cutting edge security equipment at a great price. We appreciate you taking the time to leave us feedback and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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Scottie Long Beach, CA

They don't really stick to windows when it's hot.

8 years ago

Reply from Brinks Home Security

Hey Scottie, we’re sorry to hear that your stickers aren’t sticking properly. At Protect America we strive to resolve any issues our customers might be facing. If you’d like, could you DM us additional details so that we may assist you with this? Thanks and please let me know if you have any questions!

Jul. 23rd, 2018

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Verified Customer

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winona parker

the service is great but customer service and taking care of the needs of the customers suck

8 years ago

Reply from Brinks Home Security

Hey Winona, we're sorry to hear that you had trouble with our customer service. Our customers peace of mind is certainly our priority and we would love to correct any problems you might be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks and please let us know if you have any questions.

Jul. 10th, 2018

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Verified Customer

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Robert Spencer

Excellent customer service, the customer service personnel did not oversell me any product.

8 years ago

Reply from Brinks Home Security

Thanks for your feedback Robert! Please let us know if you have any questions.

Jul. 10th, 2018

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Verified Customer

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Chanelle Henley Vallejo, CA

A lot of miss information and multiple mistakes

8 years ago

Reply from Brinks Home Security

Hey Chanelle, we apologize for any mistakes we’ve made. At Protect America, we try to resolve issues as quickly as possible. Could you DM us with additional details so that we may correct any issues? Thanks and please let us know if you have any questions!

Jul. 2nd, 2018

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Verified Customer

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Ms.Ross Park Forest, IL

Too many false alarms and I was charged by the police department.

8 years ago

Reply from Brinks Home Security

Hey Ms. Ross, we’re sorry that you have been having false alarms. We would like to correct any issues you might be having with our service. Could you please DM us with additional details so we might assist you? Thanks and please let us know if you have any questions.

Jul. 2nd, 2018

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Verified Customer

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Silvana Crovetto Fort Lauderdale, FL

It's good equipment, but every time my alarm goes off they don't call.

8 years ago

Reply from Brinks Home Security

Hi Silvana, we're sorry to hear about this. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

Jun. 26th, 2018

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Verified Customer

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Nicky D

Product works very well. Customer service not only easy to get in touch with but ver professional

8 years ago

Reply from Brinks Home Security

Hi Nicky, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 19th, 2018

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Verified Customer

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Tom Conroe, TX

Great product and installation people. Great service and knowledgeable.

8 years ago

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Verified Customer

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Ms.Jay West Haven, CT

There's almost always an issue with cameras

8 years ago

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Verified Customer

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M

Very tough to get them on the phone for customer service.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Susan Olney Rio Rancho, NM

I'm having a hard time using it actually / I don't really use it to much

9 years ago

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Mary Christ Barberton, OH

I can't get any response from online, phone, or live chat, are you still in business, well I guess so as my payment was deducted today. I want some customer service PLEASE,

6 years ago

Reply from Brinks Home Security

Mary, thank you for reaching out to us. We are here to help you with any concerns that you might have. At Brinks Home Security we are always available for our customers specially with they need help. I would love to assist you. However, I was not able to find your account. please send us an email to socialmedia@brinkshome.com with your account information so we can follow up with you in regards of this matter. -Daniela S.

Sep. 3rd, 2020

Brinks Home Security Reviews