Allied Home Security: Read 62 User Reviews From Real Homeowners

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Verified Customer

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Cynthia Gonzalez Pasadena, TX

Worst Company Ever. Sales guy showed up and sold the product when we had just purchased our home. Previous owner already had system installed so he said everything was working fine did a walk through and activated our service. Come to find out 6 months later. All our sensors were out. And if there had been an emergency our system would not have worked. They work for brinks, brinks sent me one of their techs and since they didn’t install I was going to have to pay. I fought and they made it right. If you can get in directly through the main company, do so. Brinks tech had to rewire and reset the whole house.

5 years ago

Reply from Allied Home Security

Sorry to hear about your experience, Cynthia. We do not work for Brinks but use them for our alarm monitoring. Please call us at (281) 820-2810, we'll send out one of our own technicians, and run a checkup on your system free of cost.

May. 21st, 2021

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ashley sallee Houston, TX

I was first signed up with Revamp by Darrell. Never told me I needed a permit (1st time with a security company) or that the price he quoted was before tax. Also connected everything through wifi instead of a pre-existing system. Alex with Allied saved me! He made sure I was taken care of and they even used the pre-existing wired system instead of wi-fi! Like night and day. I even had to fall Revamp to issue my refund for their equipment a week AFTER they picked it up. Not only that, they never canceled the monitoring services through ADT! They charged me for monitoring equipment I dont even have! Do NOT go with Revamp! Allied is SO much better!

5 years ago

Reply from Allied Home Security

Glad we got you taken care of, Ashley! If you need anything else please let us know.

Sep. 21st, 2021

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Sherry Ann Houston, TX

When i called in search of a security provider for our particular needs, we were met with knowledge, patience, and thoroughness in explanation of the services offered to find the one that best suit our needs. We only recently got our security service connected by Joaquin a couple daysbago who has been very thorough and detailed in his explanation. Even when we had questions after the fact he was helpful in responding. Looking forward to this journey ahead with Allied Security for monitoring our home, which I should only hope will continue to be met with great service. I already started recommending Allied Home Security to those near me so we are spreading the word, so don't fail me ;) lol

5 years ago

Reply from Allied Home Security

Thank you Sherry!

Jan. 27th, 2021

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Verified Customer

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EFig League City, TX

Friendly service with all questions answered. Great product!! Great deal on security system with hard wired cameras!! I would recommend to anyone looking for home security!!

5 years ago

Reply from Allied Home Security

Thank you for the 5 stars and recommendation! Let us know if you need anything else!

May. 26th, 2021

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Verified Customer

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CC Houston, TX

The security system is okay. The motion sensor batteries have been replaced in 10 months. My doorbell has not worked since February. I have tried several ways to get assistance. I am very disappointed with the door bell camera.

5 years ago

Reply from Allied Home Security

I am sorry to hear about your experience, CC. Please reach out to customer service at (281)-820-2810 and we would love to assist you in repairing your doorbell or any other of your security equipment.

May. 17th, 2021

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Will Davidson Houston, TX

As a new customer of Allied Home Security, I would like to report that I am extremely happy with the products and outstanding service I received! From David V in sales knowledge and willingness to work with me on budget concerns . Jose and Matt were equally as impressive as excellent installers. Can’t thank Matt enough for going above and beyond on my camera locations and installation aspects and strong desire to make it right! Highly recommend the service and this crew!

5 years ago

Reply from Allied Home Security

Thank you so much for your kind words, Will! Your experience with us is exactly what we strive for. Our goal is to put our customers first and keep them safe and happy!

May. 28th, 2021

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Rob Spring, TX

Jason J did such a great job. He was polite and professional, and very efficient with the install. Afterwards he walked me through how to use the entire system, and left zero mess behind. I rarely recommend people to contact technicians directly, but Jordan is an unbelievable spokesman for Allied Home. At no point did I feel uncomfortable, or talked down to in my interaction with Jordan.

5 years ago Edited September 14, 2021

Reply from Allied Home Security

Thank you Rob!

Jan. 20th, 2021

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Verified Customer

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John Bordere Houston, TX

My home security is very expensive and I was promised some window senors but never got them but overall it is a good system just wish it didn’t cost so much per month

5 years ago

Reply from Allied Home Security

Thanks for taking the time to leave a review, John. Please call us at (281) 820-2810 and we'll get you your window sensors and talk about ways to lower your rates.

May. 21st, 2021

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Verified Customer

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Dalma Cruz Houston, TX

It's been great, I haven't had no issues at all. Easy to understand, and I feel pretty safe with all my sensors, camera, and alarm. Thank you.

5 years ago

Reply from Allied Home Security

We are glad to hear about your positive experience, Dalma. Allied Home Security is here to help you feel safe and comfortable in your home. Thank you!

May. 5th, 2021

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Kim Hong Houston, TX

We needed immediate secure monitoring and David V was able to help us with this. The service is adequate and is within our budget. David is an awesome service representative. I highly recommend Allied Home Security to family and friends. Thanks Allied Home Security and David for our piece of mind!!!

4 years ago

Reply from Allied Home Security

Thank you Kim! Glad we got you taken care of. Be sure to refer your friends and family to receive $100 credit each.

Dec. 13th, 2021

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John Houston, TX

State of the art technology and top of the line customer service. Experience began with a great conversation with the sales rep who guided me in the process of deciding what equipment to get. Then the tech came out and did a flawless installation and made himself available to answer all of my questions. Highly recommend Allied Security.

5 years ago

Reply from Allied Home Security

Thank you John!

Sep. 21st, 2021

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Kabrinna J Missouri City, TX

Our service technician Joaquin was amazing! He made a 4 hour installation feel like a regular visit with friends. He took his time explaining all of the features and answered any questions we had! I would highly recommend him!

5 years ago

Reply from Allied Home Security

We can’t thank you enough for the kind words. Here at Allied, we want you to feel as comfortable as possible using your home security equipment. Let us know if there is anything else we can do to help. Thank you, Kabrinna!

Apr. 30th, 2021

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Verified Customer

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David Bautista Houston, TX

Never had any problems or issues, installation was on point, technician was very helpful on how to use step by step

5 years ago

Reply from Allied Home Security

Our technicians are the best, David! They always make sure you are fully informed!

May. 26th, 2021

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Verified Customer

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Roy Beaty League City, TX

I had them for the first year of my service with Brinks. They were unresponsive to calls, did not install all the equipment, cameras do not work. Overall a bad experience

5 years ago

Reply from Allied Home Security

I'm sorry to hear about your experience, Roy. Due to covid, we have received an increased volume of calls. If there is ever an issue with your equipment we are more than happy to fix it.

May. 7th, 2021

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Daiquiri Don Houston, TX

David V was the sales rep that assisted me on my new account. He was very helpful and professional. He was very knowledgeable on the various products and answered all my questions.

5 years ago

Reply from Allied Home Security

Thank you Daiquiri! If you need anything else at all just let us know.

Sep. 13th, 2021

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Marsha Ivins Houston, TX

A cold call to David V was such a satisfying and informative conversation (with follow up emails) that I selected Allied in a large part because of his accessibility and knowledge.

5 years ago

Reply from Allied Home Security

Thank you so much, Marsha.

Sep. 9th, 2021

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Herman Garcia Houston, TX

I like that it's local and offers seem reasonable compared to the competition. May be interested in adding more cameras in the future. Nothing comes to mind that I dislike at the moment. David M. was very informative when I reached out to Allied

5 years ago

Reply from Allied Home Security

Herman, thank you for the great review. Please reach out when you are ready to add some security cameras to your system. And we agree, David is truly a gem to have on our team!

May. 5th, 2021

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Alana Chapman Missouri City, TX

Very professional! Our technician Joaquin was efficient and very detailed in explaining to us how the system worked. We will 100% percent recommend allied to family and friends.

5 years ago

Reply from Allied Home Security

Thank you so much Alana!

Feb. 1st, 2021

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Verified Customer

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Dan Hostutler Katy, TX

The salesperson was very friendly and knowledgeable and have been happy with security system

5 years ago

Reply from Allied Home Security

Great to hear, Dan! Thank you for the great review!

May. 26th, 2021

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Verified Customer

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Donnavon Robinson Rosharon, TX

Had no problems, love the quality, couldn’t ask for a better security company

5 years ago

Reply from Allied Home Security

Thank you so much, Donnavon.

May. 18th, 2021

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Verified Customer

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Lisa Maisano-Norman Conroe, TX

Very easy to work with. Quality product, straight forward (no complicated contracts), great price.

5 years ago

Reply from Allied Home Security

Thank you, Lisa. Love hearing from our wonderful customers.

May. 18th, 2021

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Verified Customer

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Maurice Sanders

Last night the alarm system went off letting me know it may be a tornado in the area

5 years ago Edited September 14, 2021

Reply from Allied Home Security

Maurice, so sorry to hear your app deleted itself. Please call customer service at (281)-820-2810 and we would love to assist you in getting this up and running again.

May. 17th, 2021

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Verified Customer

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Luis Pasadena, TX

Awesome people, very friendly solved all problems and questions that I had.

5 years ago

Reply from Allied Home Security

Our staff is the best, Luis! We want to make sure you are comfortable with your system and it's up and running smoothly!

May. 26th, 2021

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Verified Customer

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David Perez Tomball, TX

Latest technology, great service, dependable effective product

5 years ago

Reply from Allied Home Security

Thank you for the 5 stars, David! We use the best equipment to keep you safe!

May. 20th, 2021

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Verified Customer

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Derek Katy, TX

Friendly customer service and support. Installed system quickly and professionally.

5 years ago

Reply from Allied Home Security

Thank you, Derek. Welcome to the Allied family.

May. 18th, 2021

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Verified Customer

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Cris Figueroa Katy, TX

Simple to use, great security and the cameras never stop recording.

5 years ago

Reply from Allied Home Security

So glad you are enjoying your security system, Cris. Thanks for the great review.

May. 18th, 2021

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Verified Customer

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Mary Houston, TX

Very on point helped me throughout my process of needing assistance

5 years ago

Reply from Allied Home Security

Thank you, Mary. Please don't hesitate to call us with any of your security questions.

May. 18th, 2021

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Verified Customer

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Yesenia DLC Houston, TX

I am not able to get a hold of my representative. I’ve been wanting to download the app on my phone and I don’t know which one it is because no one will answer me.

5 years ago

Reply from Allied Home Security

We are sorry you are having trouble accessing the smart app, Yesenia. Please reach out to customer service at (281)-820-2810 so that we can get this issue fixed as soon as possible.

May. 13th, 2021

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Verified Customer

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Francisco Loyde Conroe, TX

Awesome! Service is great and they are always willing to help out

5 years ago

Reply from Allied Home Security

Thank you, Francisco. We love helping our customers with their home security needs!

May. 4th, 2021

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Verified Customer

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Steve Blake Conroe, TX

Did what they said they would do when they said they would do it

5 years ago

Reply from Allied Home Security

Thank you so much for your kind words, Steve. We really appreciate you taking the time out to share your experience with us.

May. 5th, 2021

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Verified Customer

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Blake Robertson Spring, TX

Simple. Very easy to use technology and all around good equipment.

5 years ago

Reply from Allied Home Security

Thank you, Blake!

May. 4th, 2021

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Verified Customer

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Mario Becerra Houston, TX

Great except salesman lied and didn't return my message with my concern.

5 years ago

Reply from Allied Home Security

Mario, please contact us (832-626-0178) so that we can further assist you with any concerns you may have.

May. 4th, 2021

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Karen Pho Humble, TX

Joquin was very thorough and took time to explain everything. Took time to teach new technician and cleaned up the space.

5 years ago Edited September 14, 2021

Reply from Allied Home Security

Thank you, Karen! It's always great to hear about the patience and care our techs take with you!

Jul. 1st, 2021

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Nathan Brittain Houston, TX

Very clear and easy process, knew exactly what I was getting and what it was going to cost. Great customer support and experience with David.

5 years ago

Reply from Allied Home Security

Thank you, Nathan. David is one of our favorites! Very happy to hear you are pleased with us as a security company, and especially happy to hear you had a good experience with your installation.

May. 7th, 2021

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Verified Customer

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Alysia Houston, TX

Horrible customer service, can never get a returned phone call. The people you really need to speak to are always out of the office.

5 years ago

Reply from Allied Home Security

Sorry you've been having trouble getting through, Alysia. We would be more than happy to have a manager directly reach out. If you can message us your last name, we'll have a manager directly reach out to you.

May. 21st, 2021

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Verified Customer

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Richard Houston, TX

The salesperson we dealt with is rude, and once they were paid they were out of the picture

5 years ago

Reply from Allied Home Security

Sorry you had to deal with his, Richard. We take our complaints seriously; If you could give us the salesperson's name we would love to investigate this further. I promise we are still here for you, please reach out if we can do anything to help.

May. 21st, 2021

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Verified Customer

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Tiffany Houston, TX

Poor equipment. Had the equipment for less than 6 months and have to pay money to make it operational. Horrible!!

5 years ago

Reply from Allied Home Security

Sorry to hear about your experience, Tiffany. Please reach out to customer service (281) 820-2810 and we will make this right.

May. 18th, 2021

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Verified Customer

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John Mark Cypress, TX

Our screen not working and we call Brinks many time and still our issue is unsolved . We will be cancelling and moving to Vivet.

5 years ago

Reply from Allied Home Security

Sorry to hear you are having issues with your screen. Please call Allied Home Security (832-626-0178) so that we can get to the bottom of this issue with you, John.

May. 4th, 2021

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Verified Customer

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Cristan wallace Conroe, TX

Not very well always lose our door bell camera when WiFi resets or lose power and is a pain too get back up and going

5 years ago

Reply from Allied Home Security

Sorry to hear about your issue, Cristan. Please reach out to (281)-820-2810 if you ever need assistance in setting up your equipment.

May. 17th, 2021

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Verified Customer

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Alma V

Reliability, Convenience, Trustworthy Service Oriented

5 years ago Edited September 14, 2021

Reply from Allied Home Security

Thank you for your kind words, Alma. We work hard to meet expectations like yours, and we are happy to help you feel safer with your security system.

May. 5th, 2021

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Verified Customer

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leonel Escalante Cleveland, TX

We like how he explained everything, thank you

5 years ago

Reply from Allied Home Security

Our certified technicians are here to set you up with the security you need, and the knowledge to use them efficiently. Glad to hear about your good experience. Thank you, Leonel!

May. 4th, 2021

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Richard S Houston, TX

I called allied home security and spoke to David V a he explained me what are my options are and he’s very polite .

4 years ago

Reply from Allied Home Security

Thank you Richard!

Dec. 17th, 2021

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Orlando Godoy Houston, TX

Joaquin was a fantastic technician. Very thorough and explained everything in detail. Fantastic job!

5 years ago

Reply from Allied Home Security

Thank you so much, Orlando. Allied's technicians are the best at leaving our customers with the tools they need to efficiently work their security system.

May. 7th, 2021

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Sivan Parienta Dallas, TX

Great company and the installation was very smooth and easy. Love the app and how it integrates in with other devices.

6 years ago

Reply from Allied Home Security

Thanks for the review Sivan!
Glad to hear everything went smoothly, call us if you have any questions.
Welcome to the Allied Home Security Family!

Feb. 24th, 2020

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Verified Customer

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Michael Lee Dayton, TX

Can't connect with my phone. Video is fine. Just can't view my cameras when I am away

5 years ago

Reply from Allied Home Security

Sorry to hear about your connection issues, Michael. Please reach out to (281) 820-2810 and we will get this issue fixed for you ASAP.

May. 18th, 2021

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Verified Customer

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Aneesah Thibedeaux Crosby, TX

Cameras do not work or record when needed. The cameras and doorbell camera never recordsnas scheduled.

5 years ago

Reply from Allied Home Security

Sorry to hear about your camera issues, Aneesah. Please call (281) 820-2810 and we will get this issue fixed for you ASAP.

May. 18th, 2021

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Lisa Harvey Katy, TX

Thanks, Brinks, for taking care of my alarm needs. Fast and professional service.

4 years ago

Reply from Allied Home Security

Thank you Lisa!

Apr. 6th, 2022

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Verified Customer

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Gerald J Cifaldi Spring, TX

Bad front camera, notifications take too long.

5 years ago

Reply from Allied Home Security

Sorry you are having problems with your front camera, Gerald. We would love to look into this matter and fix any connection issues it sounds like your having. Call us at (281) 820-2810.

May. 21st, 2021

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Verified Customer

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Andrew Baytown, TX

Camras dont work anymore and have tryed to call but never get an answer

5 years ago

Reply from Allied Home Security

Sorry to hear about your camera issue, Andrew. Please call (281) 820-2810 so we can get this issue fixed ASAP.

May. 18th, 2021

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Verified Customer

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Riddle San Antonio, TX

The app sometimes takes a while for it set

5 years ago

Reply from Allied Home Security

We are constantly innovating our technology, and this issue will be worked out soon. Thanks for the feedback, Riddle.

May. 18th, 2021

Allied Home Security Reviews

Summary of Reviews