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Allstate

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5.4

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Author: Kaitlyn Short

LAST UPDATED: April 11th, 2022

While Allstate is better known for its car insurance policies, it also offers home insurance. It stands out from others for its wide variety of discounts and its HostAdvantage® policy that covers stolen property if you rent your furnished home.

You can also benefit from online quotes and the ability to work with an insurance agent.

While there are benefits to working with Allstate, its review count on BestCompany.com is low. It's promising that most of these reviews are positive. However, a few reviewers discuss serious concerns with the claims process.

Read Allstate Home Insurance Reviews

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The Good

  • Large Variety of Discounts
  • Customizable Policies
  • Multiple Types of Homes Covered
  • HostAdvantage® Policy
  • Online Quotes
  • Competitive Financial Strength Rating

Large Variety of Discounts

One of the biggest advantages of choosing Allstate homeowners insurance is its selection of discounts. Some of the key discounts it offers are as follows:

  • Easy Pay Plan® (discount for setting up automatic payments)
  • Multi-policy
  • Claim-free
  • Protective device
  • Early signing
  • Welcome and loyalty
  • Home buyer
  • 55 and Retired
  • Smoke-free
  • Home features (storm shutters, hail-resistant roofs, etc.)

With so many discounts, Allstate makes it easy to save on premiums.

Customizable Policies

Allstate offers the standard options for the industry including dwelling coverage, liability coverage, personal property coverage, and medical payments coverage. 

Allstate's home insurance policies can be customized to include unique features like green improvement reimbursement, yard and garden, electronic data recovery, musical instruments, sports equipment, business property, scheduled personal property, water backup, and identity theft restoration.

An Allstate insurance agent can also help you buy flood insurance from the National Flood Insurance Program. Its homeowners policies do not cover floods, which is typical for the industry.

This optional coverage builds on your home insurance policy to offer extra protection to meet your insurance needs.

While some of this additional coverage is also available through other homeowners insurance companies, Allstate stands out for the green improvement reimbursement coverage option.

Multiple Types of Homes Covered

In addition to houses, Allstate offers insurance policies for landlords, condos, and mobile homes. Whatever building you call home, Allstate has coverage options to meet your needs.

HostAdvantage® Policy

Allstate further stands out from other insurers with its HostAdvantage® policy. This policy offers coverage for stolen belongings if you are sharing your home temporarily with renters.

You can identify the items in your home through Allstate's app using the Digital Locker® Tool.

This policy also includes a Merry Maids discount on your first four cleanings.

If you're renting your furnished home, Allstate's HostAdvantage® policy offers helpful insurance coverage.

Online Quotes

Allstate makes it easy to get an online quote for home insurance coverage. After providing some personal information, you can view insurance rate quotes. You can also save your quotes and return to them later.

While common among companies offering online quotes, the ability to save your insurance quote makes it easy to view costs, check other homeowners insurance policy options, and return if Allstate is the best fit.

Competitive Financial Strength Rating

Allstate has received a high financial strength rating from A.M. Best. This rating indicates that Allstate is financially stable and likely to be able to meet claims obligations.

Most competitive insurers have high financial strength ratings, so Allstate's rating makes it competitive.

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The Bad

  • Limited Customer Insight
  • Reviewer Concerns with Allstate Claims

Limited Customer Insight

Allstate customer reviews on BestCompany.com are limited, which means we don't have enough information on the customer experience or customer satisfaction to make a clear recommendation. 

However, most of the insurer's reviews are positive, which indicates a positive customer experience.

Reviewer Concerns with Allstate Claims

While most of Allstate's reviews on BestCompany.com are positive, there are a few negative reviews from people with low claims satisfaction.

For example, one reviewer noted that Allstate doesn't send a licensed claims adjuster to assess damage, which means that some covered damage may go unnoticed and unreported.

Claims are the reason you pay a regular insurance premium. Concerns about Allstate's insurance claim processes should be taken seriously.

As you consider an Allstate home insurance product, ask questions about the claims process and how the insurance provider performs inspections when damage is assessed.

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The Bottom Line

While Allstate has many handy policy features, discounts, and a high proportion of positive reviews, reviewer difficulty with the claims processes are concerning.

If you're considering buying a home insurance policy from Allstate, be sure to ask questions and thoroughly understand how the homeowners insurance company handles claims before you buy a policy.

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Star Rating

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4.2

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46 Reviews

Review Breakdown

5 grade

61%

4 grade

15%

3 grade

11%

2 grade

9%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Robert Rootes Bestselling Author Fredericksburg, VA

We switched homeowner insurance from the lizard to Allstate because the other company boasted a lot about their quality of service. But here's the thing, they didn't hold our homeowner insurance coverage...they contracted another company to hold the coverage. Yearly, when it came time to pay the premium, a premium that is set up through the escrow account with the mortgage, we would get nasty letters from the other company claiming they needed payment, when all along we were paying escrow to cover the cost of the yearly payment. I would have to call them every year and waste half my day waiting to talk to the right people. This happened for 3 years! It turned out whenever I called the lizard, waited for thirty to forty minutes, they told me I needed to call the other insurance holder. They couldn't even connect me because it's a different company altogether. When we had heavy rains and 18 thousand gallons of water filled our basement (I did the math when I hauled the water out) the insurance company denied our claim. We lost memories and money. We switched to Allstate because they actually hold the insurance policy and don't farm it out to other companies. The other companies are profiteers. When it came to speaking to one individual instead of a host of robots, this was the right choice for us.

4 years ago

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Moses F. Chandler, AZ

Allstate has a Great selection of Insurance to fit everyones budget, & they stand by their commitment to their customers. Great Professionalism and customer service, & support provided by their staff. We Highly recommended Allstate for theircommitment to Quality. We have enjoyed our coverage with State Farm. And enjoyed a sense of good coverage & protection.

4 years ago Edited January 21, 2022

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Austin Tempe, AZ

I have Allstate for auto insurance and they have always been great! I decided to switch my renter/homeowner policy from a tech company I was using. Simply due to an experience I had with a different tech company when my vehicle was totaled. This made us switch everything back to Allstate. The claims and service team at Allstate is outstanding when compared to other services I have utilized over the years.

4 years ago

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Stephen Thompson

Have had homeowners insurance with Allstate for 35 years. One home in Chicago for 35 years and another in Texas for 5 years. Both agents have been very responsive and in the rare times that I've had to file a claim, the turnaround time was EXCELLENT! My son had a wind disaster at his home and was still dealing with State Farm's claims process 14 months later - the old right hand / left hand lack of coordination internal to the insurance company! Has never been the case with Allstate.

4 years ago

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Cynthia Landing Forest City, IL

I’m an Allstate customer and I must admit I’m happy I choose them they have great savings on insurance along with incentives they give for safe drivers they also give referrals in a gift card form they’re there to explain the different areas of insurance and the importance of it they also have a variety of services they offer that meets ones every day needs. The customer service is outstanding their there for you making you feel your needs are important to them

4 years ago Edited January 3, 2022

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Aunt Cathy Bay Saint Louis, MS

We've had them for about 33 yrs now as our home ins. True they have gone up since Katrina, but they were about 90% good on replacement monies for repairs. Just good to know they are here when we need them.

6 years ago

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Wendy Shaw Queens, NY

Even though it's one of the largest homeowners insurance companies in America it's got a touch of personal care. Customer service has an excellent knowledge of services. Local agents are easily accessible!!!! Very affordable for every budget!

4 years ago

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Meagan Diemer Hopewell, VA

I have been an Allstate customer for +6 years. Initially assigned to a random agent and then linked with a wonder and very knowledgeable local one. Over all experience has been great over the years! Claims process was simple, payout amount was fair. Outside of that, communications have always been easy and well explained, and prices are great!

4 years ago

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David Swenson Saint Paul, MN

I’ve had Allstate home insurance for about a year. When bundled it is a great deal and I love having one consistent agent who knows me and my needs. It’s easy to just text him if anything changes and I need to update my policy.

4 years ago

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Debbie Schultz Murfreesboro, TN

We have been loyal customers of Allstate for the almost 9 years we have owned our home. We have enjoyed knowing our home as well as our cars are covered with a reputable company. When insurance needs have changed our agent has flawlessly taken care of our needs with just a phone call.

4 years ago

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Melissa Woods Carson City, NV

I love Allstate, I have been with them for 6 years now. They handle all of my insurance needs, home, auto and life if I ever chose to sign up. Always able to modify my insurance needs no matter where I am or what day of week it is. Customer service has always been friendly and helpful.

4 years ago

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Promise Mccall Monticello, NY

Allstate is a company that is new to me give me a better rate than companies that I’ve been with for years I recommend them to anyone looking for cheaper insurance with good coverage.

4 years ago

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Janet Wood Birmingham, AL

I have been with Allstate for 10 years plus. My agent is great. Always answering my questions and also making suggestions on how to save money!! Who doesn't want to save money these days!

4 years ago

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Alex Gohlke Troy, MI

Allstate has amazing coverages for all situations. kept my home and myself protected from all possible mishaps and acts of nature. customer service was easy to navigate and quick to assist in claims and any questions i had

4 years ago Edited January 26, 2022

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Mandie Bremer Moncks Corner, SC

My parents had this insurance about 20 years ago our basement caught on fire and Allstate did everything they could to make sure the process ran smoothly and we got everything that was lost in the fire replaced.

6 years ago

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Linda Larabee Houston, TX

My agent, Adam P, is absolutely fantastic! While I have not had to place any claims through Allstate yet, I am more than confident they will handle my claim expediently and properly!

6 years ago

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Andrea Smith Idaho Falls, ID

We have had a great experience with our Allstate homeowner's insurance. When we had damage to our home after a storm, they were quick to take care of it and it was a smooth easy process.

8 years ago

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John Hillyer Lewiston, ID

Love the people that represent Allstate. They are knowledgeable and answer my questions. If they don't know the answer the research it and get back to me.

4 years ago

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Rick Froid Park Ridge, IL

Best Customer Service Ever ! Have all my insurance with Allstate. Very pleased with their rates and their awesome website for managing all of my policies.

4 years ago Edited February 22, 2022

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anupam sumessur Curtis Bay, MD

I have been using Allstate for 5 years now. No complaints. I had an accident and they are so helpful in sorting everything out for you.

4 years ago Edited March 2, 2022

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Jma55 Smithfield, UT

We have used Allstate insurance for the entirety of our home ownership. They are always friendly and approachable when we have concerns or questions.

5 years ago

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Taylor Siren Gilbert, AZ

Allstate costumer service is like none you will ever experience, they provide comfort and peace of mind to you and your family.

8 years ago

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Porscha Watson Indianapolis, IN

I have tried other insurance companies and this one is the best great policies and bundle deals

4 years ago Edited March 16, 2022

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Sheri Wiggins Upper Marlboro, MD

I've been an Allstate member for 30 plus years and have excellent representatives.

5 years ago

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Leslie West Jordan, UT

Allstate is the best insurance I’ve ever had. Cost is great and my agent is easy to work with.

8 years ago Edited September 14, 2021

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Mary Walker Georgetown, KY

Allstate has always been prompt with claims

8 years ago

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Troy Siren Gilbert, AZ

Got a great deal with my home coverage. Rate was cheaper than I expected.

8 years ago

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M Pieringer Savannah, GA

Great experience with their pricing and customer service.

4 years ago