Cigna vs UnitedHealthcare

Kaitlyn Short
Kaitlyn Short | Senior Editor

You want to buy a medical plan from a trusted health insurer. It's hard to go wrong when choosing between Cigna and UnitedHealthcare. Cigna and UnitedHealthcare offer a wide variety of health insurance plans including plans for individuals and families, Medicare, international health insurance, and plans that employers can offer employees. 

UnitedHealthcare stands out from Cigna for its student health insurance plans, while Cigna stands out for its Healthy Rewards® program.

Since plan costs and details vary health plan to health plan and there is some regional variability, it's worth comparing coverage plans from each insurance carrier before making a final decision.

Cigna logo
#8 Cigna
6.1 Overall Score
2.8
star star star star_border star_border
(288)
UnitedHealthcare logo
#5 UnitedHealthcare
6.7 Overall Score
3.2
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(482)

Overview

Cigna

Health Plan Options

N/A

Customer Service Options

N/A

Perks and Support Programs

N/A

Time in Business

Undisclosed

UnitedHealthcare

N/A

N/A

N/A

Undisclosed

Ratings

Cigna

Overall Score
6.1 of 10
Review Score
2.8
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Value for Money
2.6
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Quality of Product or Service
2.6
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Company Trustworthiness
2.7
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Likely to Recommend
3.3 of 10

UnitedHealthcare

6.7 of 10
3.2
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3.1
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3.1
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3.1
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4.9 of 10

Reviews

Cigna

Number of Reviews
288
Review Breakdown
2.8
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1 star
43%
2 star
6%
3 star
9%
4 star
18%
5 star
24%

UnitedHealthcare

482
3.2
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1 star
32%
2 star
6%
3 star
6%
4 star
20%
5 star
35%

Reviews for Cigna

Helpful Favorable Review

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Velma Merritt

February 11th, 2022

DETAILS

Cigna was excellent health insurance. HOWEVER, they were to refund me one month's premium. It was to arrive in 15 days. It has now been 30 days and no refund. I find businesses like Cigna want their payment on or before the due date but when they owe the customer money, time becomes irrelevant. Because of this I would definitely think twice before I would have their coverage again. I stayed on the phone with them three hours, my insurance agent has called them numerous times. Still no refund.

Helpful Critical Review

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M Messick

April 19th, 2022

DETAILS

Absolutely worthless insurance. Having serious heart issues and they have denied all stress tests. Also they pay 20% of the cost of a medicine I need to continue living. Leaving me with Over a $600 bill per month. What a joke!!!!

Reviews for UnitedHealthcare

Helpful Favorable Review

star star star star star

Vanessa Butler

February 24th, 2022

DETAILS

I would recommend this insurance to anyone receiving government assisted income. No copays rewards that send you gift cards for taking care of yourself. Benefits, more than you could imagine. And I got my dentures and UHC paid for everything!!

Helpful Critical Review

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Denise Zwahlen

April 15th, 2022

DETAILS

I take care of patients on skilled nursing. Thank his plan systematically cuts patients off too soon and does not have a mechanism for physicians to advocate for their patient once the party appeals the denial. It is an endless loop of transfers and not knowing what to do. It’s ok as long as you stay out of the hospital or skilled nursing. I recommend against it as people become more frail.

The Final Word

Cigna offers its members helpful tools, resources, and incentive programs with many of its health plans. Cigna members can view claims, find in-network providers, and more through their online account. They can also access this account with a mobile app.

Cigna also includes telehealth with many of its plans for free. This service allows patients to work with doctors remotely through video chat or over the phone. This service is convenient because it means that you don't always have to meet with your primary care physician if you have a question or need non-emergency medical advice.

Many of Cigna's plans also include participation in its HealthyRewards® discount program. This program offers discounts on products related to nutrition, vitamins, fitness, alternative medicine, and more.

UnitedHealthcare also offers its members an online account and a mobile app to help them manage their health care. It also has programs to support its members with starting and keeping healthy habits. These include programs for dealing with addiction, weight loss, and maternity.

UnitedHealthcare members can also access non-emergency care and advice via video chat. Its program is called Virtual Visits and is included with many of its plans. Virtual Visits can be more convenient than scheduling an appointment with your primary care doctor and going to a clinic when minor health concerns arise.

UnitedHealthcare also offers student health plans. For those interested in plans geared for students, UnitedHealthcare is a good option.

Both UnitedHealthcare and Cigna offer additional insurance products. UnitedHealthcare offers dental insurance, vision insurance, hospitalization insurance, term life insurance, accident insurance, and critical illness insurance.

Cigna offers lump sum heart attack and stroke, lump sum cancer, cancer treatment, whole life, and dental insurance. These additional offerings are beneficial if you're looking for additional insurance coverage.

While the additional benefits included with each plan are a little different with each insurer, you should also consider the coverage and costs of health plans offered by each health insurance company before enrolling in a health plan.

Top Choice

UnitedHealthcare Logo
UnitedHealthcare

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