Aetna vs UnitedHealthcare

Kaitlyn Short
Kaitlyn Short | Senior Editor

Aetna and UnitedHealthcare are large health insurance companies that offer health plans in many parts of the United States. Both companies have a robust selection of health plans that can meet the needs of many individuals, families, and employers.

Aetna logo
#6 Aetna
6.4 Overall Score
3.1
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(274)
UnitedHealthcare logo
#5 UnitedHealthcare
6.7 Overall Score
3.2
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(482)

Overview

Aetna

Health Plan Options

N/A

Customer Service Options

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Perks and Support Programs

N/A

Time in Business

Undisclosed

UnitedHealthcare

N/A

N/A

N/A

Undisclosed

Ratings

Aetna

Overall Score
6.4 of 10
Review Score
3.1
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Value for Money
3.0
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Quality of Product or Service
3.0
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Company Trustworthiness
3.0
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Likely to Recommend
4.1 of 10

UnitedHealthcare

6.7 of 10
3.2
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3.1
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3.1
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3.1
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4.9 of 10

Reviews

Aetna

Number of Reviews
274
Review Breakdown
3.1
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1 star
34%
2 star
6%
3 star
9%
4 star
19%
5 star
32%

UnitedHealthcare

482
3.2
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1 star
32%
2 star
6%
3 star
6%
4 star
20%
5 star
35%

Reviews for Aetna

Helpful Favorable Review

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Kristen Parsons

January 13th, 2022

DETAILS

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Review Source

The network of Drs is the reason that I paid much more for Aetna than for other insurance providers. We had the dominant provider in our area which made finding specialists SO much easier when I had a very complicated medical diagnosis.

Helpful Critical Review

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moishe7318

March 28th, 2022

DETAILS

Aetna has completely lost their way. Customer service and website are equally non-responsive. They used to be a good company. CVS has ruined their culture and their customer service effectiveness. I can't get a legitimate claim paid for the life of me.

Reviews for UnitedHealthcare

Helpful Favorable Review

star star star star star

Vanessa Butler

February 24th, 2022

DETAILS

I would recommend this insurance to anyone receiving government assisted income. No copays rewards that send you gift cards for taking care of yourself. Benefits, more than you could imagine. And I got my dentures and UHC paid for everything!!

Helpful Critical Review

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Denise Zwahlen

April 15th, 2022

DETAILS

I take care of patients on skilled nursing. Thank his plan systematically cuts patients off too soon and does not have a mechanism for physicians to advocate for their patient once the party appeals the denial. It is an endless loop of transfers and not knowing what to do. It’s ok as long as you stay out of the hospital or skilled nursing. I recommend against it as people become more frail.

The Final Word

Aetna offers several kinds of plans for individuals and families. Offerings vary based on location, so enter your zip code on Aetna’s website to see options in your area.

Aetna members have access to an online member account, a mobile app, and Healthwise®. Healthwise® provides health education tools. Members also have access to join support groups.

Aetna offers case management support to members with chronic conditions.

Like Aetna, UnitedHealthcare offers health plans to individuals and families, including student health plans. UnitedHealthcare stands out from Aetna with its student health plans offering. If you’re a college student, a UnitedHealthcare student health plan could be a good fit for you.

UnitedHealthcare also offers non-traditional health plans, including short-term health plans and fixed indemnity plans. One of UnitedHealthcare’s short term health plans is Tri-Term Medical Insurance. It offers 36 months of short term insurance with some coverage for preventive care and prescriptions.

UnitedHealthcare’s hospital and doctor fixed indemnity plans can be used to supplement traditional health insurance plans. These plans provide a fixed cash benefit for health care services that the beneficiary can use to pay for medical expenses.

Aetna also offers group plans that employers can offer their employees. These include network only, network option, and indemnity plans. It also offers Medicare plans and other health plans designed for retirees.

Aetna’s plans also offer wellness programs for employees. These programs include help quitting smoking, women’s health, coaching, mindfulness programs, and more. Aetna members can also use GetActive!SM fitness and nutrition tracker and have access to a 24/7 nurse hotline called Informed Health®.

UnitedHealthcare also offers employer-sponsored plans to small and large businesses. For more information, employers should work with UnitedHealthcare to learn more.

If you need health coverage while living or traveling abroad, employers and individuals can find plans through Aetna. UnitedHealthcare also offers international health insurance for travelers called international travel insurance.

Both Aetna and UnitedHealthcare offer many kinds of health plans to fit the needs of employers and individuals and families. As typical with health insurance, you’ll need to contact each company for specific information about costs and plans available in your area.

Top Choice

UnitedHealthcare Logo
UnitedHealthcare

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