Name: Aetna
Rating: 3.1

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sujin chandra Normal, IL

Please dont choose Aetna. They are cheating. They did not put the effective date of coverage as date of my new born baby. I took high paid plan PPO but not useful. Hospital and pediatrician sent bills with full amount. They informed about this at last moment.

4 years ago

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douglas ward Eugene, OR

They may be great if you have a doctor in the area... BUT no doctors accepting patients in 97405 area. NONE!!! But Aetna will continue to charge for "excellent" services... sooo frustrating!! Pay doctors more, or recruit more doctors... soo sad...

4 years ago

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Regina Walker New York, NY

I can't say enough bad things about Aetna. The coverage is almost non-existent and providers have even shared with me that "no one wants to take Aetna." Do whatever you can to stay away from this company. They will find ANY reason to deny your claims.

5 years ago

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Maria Robinson

I really dont have much of an opinion. I dont use my insurance. I do like the fact that they cover preventative care a hundred percent.

6 years ago

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Heidi Stauff Flowery Branch, GA

Worst experience ever. My husband's company switched to Aetna in order for me to get medication and they've done nothing but stonewall us. It's been 2 months now waiting on them to finalize our pre authorization. Everytime you call you get a different story. My doctor dropped me as a patient because of them.

7 years ago

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Ingrid Portland, OR

Avoid Aetna. The services are skimpy. The website is slow, vague and hard to navigate. No one from member services works on the weekend. Trying to get care is impossible. Poor prescription drugs services. I could not find one positive thing about this coverage.

7 years ago

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M.Pursell Orlando, FL

Customer service can't find a pcp in 2 cities most convenient for me. They pick a doctor and if it's 30 miles away well too bad for you!! Worst health care I've ever had!! 3 months and I still have no convenient location for a doctor. Save yourself the headache and find someone else...someone who cares. They get 0 stars but that's not an option!!

7 years ago

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Maegan Little Wickliffe, OH

I've had a really good experience with them overall. I've now had them with 3 companies over about 10 years.

7 years ago

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Prav Charlottesville, VA

If I could give 0 star! After paying $600.00 per month and $800.00 deductible, I'm charged $30.00 for each visit to Doctor's office, Absolute rip off. And most of services are covered max to 80%. Please run away from this insurance company as fast as you can. Oh forgot to mention horrible horrible customer service.

7 years ago

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Volley Ball Ballston Lake, NY

So there is an issue with AETNA because their policy for beneficiaries is faulty. Even with proof that the insured wanted to change beneficiary AETNA gave the money to the ex-spouse instead of to the next of kin like MA law states when this situation arises in a sudden death.

7 years ago

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Dave Taylor, MI

Number one you cannot understand what they're saying number two I've called seven times to get one form and when they do send it it's the wrong one in that was sent by a supervisor still fighting after 10 days to try to get the right form absolutely horrible horrible customer service

7 years ago

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Jennifer Massillon, OH

Worst insurance provider I have ever had. They hardly cover anything, not worth the amount of money I pay monthly to them. Even after you reach your deductible they still hardly cover the bill leaving you with huge amounts to pay. Waste of money.

7 years ago

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Bayla

They cover almost of my expenses. My perscription plan also covers rmost pf my prescrtptions, but the I don't like the way the tiers work.

8 years ago

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Jordan Bell Orem, UT

Aetna health insurance is great. I was out of the country and was still able to use them. I'm pretty sure they expected all over the world which is great when travelling.

4 years ago

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Amy N Sandy, UT

I've dealt with lots of different health insurance companies. Some are better than others. Aetna customer service was always very helpful and professional.

4 years ago

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Karen Torino Tallahassee, FL

Aetna has a great network. Customer services is very helpful and willing to help you resolve any issues. Would greatly recommend.

4 years ago

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Cris Balmanno Riverton, UT

Maybe because it's the plan I get from my job, but I've never had an issue and they've always been able to help me when I have a question about billing or any other matter.

5 years ago

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Bruce W Lawrenceville, GA

Excellent coverage, but more importantly, excellent online resources. I can always depend on accurate information and knowledgeable explanations.

5 years ago

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Andrew Hyde ,

I have been with Aetna for several years now. I like how many doctors are in-network for them and how easy it is to get referrals.

6 years ago

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Mabel Mesa, AZ

Aetna has provided the coverage I need. Employees for customer service are always helpful and friendly. The nurse hotline is great.

6 years ago

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Patti Miller ,

I had a very nice lady come to my house and explain the benefits and without any pressure helped me choose a policy suited fore & my income.

6 years ago

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Ben and Cin Kenilworth, NJ

I have aenta insurance through medicaid. The service is great and it is easy to get intouch with customer service. I just wished more locations accepted my insurance.

6 years ago

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Logan Hudson Norcross, GA

I recently switched from Tricare to Aetna, and the transition was very smooth. The assistance was helpful and the rates for my new plan fit my budget.

6 years ago

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Sara Smith Riverton, UT

Everything has been great but getting long term prescriptions has been somewhat of a hassle as they have to be mailed out and it has taken longer than normal.

6 years ago

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Micah Bradshaw Salem, UT

Had great experiences working with Aetna. They took over our insurance mid year and were very helpful and covered medical issues quickly.

7 years ago

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Kaitlyn G. Vienna, VA

Their website is great and their customer support is very helpful when you have an issue. We no longer have Aetna but had a great experience for the 4+ years we were on it.

7 years ago

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Nancy L. Sandy, UT

I have insurance with aetna and have loved it! I have never had any problem with them and trust them with handling my medical needs.

7 years ago

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Jami Schmieding Mesa, AZ

This is who I have had for the past 2 years. I have no complaints. Always able to find a doctor near me with low costs.

7 years ago

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jessica Mesa, AZ

They give great coverage through my company and anytime I call in the people are very nice and more than willing to answer all my questions

7 years ago

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Reagan Durfey Pleasant Grove, UT

We are currently with Aetna Insurance and we haven't had any issues with them. So far they have paid all our claims sufficiently and their participating Dr's are good so we have no complaints.

8 years ago

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L. Fowler Pleasant Grove, UT

Similar to other health insurances that we have had through our companies plan. We didn't have any real disagreements or problems to speak of. Overall a great company.

8 years ago

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Glasgow Ky Glasgow, KY

My son is a preemie born at 29 weeks and they do denial any all his medications even after pre authorization this company is awful and they first chance I get I’m switching

4 years ago

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Kathleen Affinati Waynesville, NC

Horrible! Just run!! You won't get anything paid for and they will deny any preauthorization for anything. And...you can't speak to anyone because member services is always closed!

4 years ago

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Anna Pack Marietta, GA

Absolutely horrible experience with policy and customer service. Just called with a question and waited 29 min on hold for representative to repeat the same stuff what I said. I'm beyond being mad - what a waste of time

4 years ago

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Moshe Fischer Washington, VA

calling customer service feels like calling a spam center in new deli India the customer service rep just keeps reading the script and they do not hear nor do they care what your response is

4 years ago

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Concerned member The Bronx, NY

They left my family with medical debt because the balance they said we have to pay is too high. Don't understand why money is deducted from someones check and they leave you to cover large amounts.

7 years ago

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Delaney Payton Havana, FL

Aetna provides a good number of services and the staff is very efficient when having to fix any issue.

4 years ago

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Steve Colella Coraopolis, PA

Policies are very hard to understand. Customer service is very hard to get in touch with and I never end a call pleased with my results. It never seems like items are covered.

4 years ago

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Brianna Sutherland Tallahassee, FL

I have Aetna Medicaid and so far it has been very useful. For the most part, most places I go to accept my insurance with no co pay.

4 years ago

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Nell Damascus, MD

We currently are using Aetna. We do Like that there are lots of providers and that they do give you helpful hints on how to lower your medical bill.

5 years ago

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Joannetta Jarman Secaucus, NJ

We like this company for its diverse coverage. Great for small business' that need to insure their employees

5 years ago

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Carlee Burt ,

The best insurance!! Great customer service and benefits. It can be expensive depending on your employer

5 years ago

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Mason Allen Provo, UT

I liked my coverage with Aetna and the customer service was great. I would like to see them contract with more providers.

5 years ago

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Abby Ashby Provo, UT

I love Aetna! They have covered procedures that are sometimes considered cosmetic so I just really appreciate them!

5 years ago

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John E Leadore, ID

We have had a Aetna supplement insurance for the past two years I have felt it was fair priced and I’ve had good relations

5 years ago

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CAHomeOwner Clovis, CA

We have to send in additional forms sometimes for certain prescriptions to be filled because a doctor's prescription is not good enough. Not happy with the back and forth of such prescriptions.

6 years ago

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Robert Okray Orlando, FL

Aetna insurance is very affordable and the benefits are amazing. Can’t say enough good things about them.

6 years ago

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Julie Martin Pensacola, FL

I have Aetna insurance through my employer. I have not had any issues with coverage so far, and there were ample providers in the network.

6 years ago

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Jon Scoresby Saratoga Springs, UT

The coverage was fine. I did have to spend time on the phone to work through a few issues and they always treated me well. Most providers took this insurance.

7 years ago

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kerry perez Orem, UT

Used Aetna before for HSA, not the most user friendly service. their customer service was very helpful and did all they could to help me!

7 years ago