Palmetto State Armory Logo

Palmetto State Armory

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40 User Reviews

3.0

Overall Score

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Author: Kalicia Bateman

LAST UPDATED: March 26th, 2022

Palmetto State Armory is based in Columbia, South Carolina and began as an ammunition and magazine website, eventually growing to become a full-service retail firearms brand.

The company offers a wide range of firearms, ammunition rounds, targets, tactical gear/clothing, and accessories.

According to its website, Palmetto State Armory carries popular brands like Remington, Beretta, Ruger, Sig Sauer, Smith & Wesson, Springfield Armory, and more.

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The Good

  • Wide Selection
  • Helpful Website Features
  • FFL Dealer Locator
  • Reloading Resources

Wide Selection

Palmetto State Armory offers a large selection of handguns, rifles, shotguns, and various firearm parts and accessories.

Potential customers will find that Palmetto State Armory has a decent variety of ammunition for sale including handgun, rifle, rimfire, shotgun, and training ammunition rounds. Additionally, the company's website regularly features clearance ammunition and firearm products that better suit customers who are on a budget.

Palmetto State Armory typically has a large selection of parts and accessories in stock including a variety of tactical, survival, and safety gear, knives, both steel and non-steel targets, tools, other weapons, and much more. The company’s wide selection rivals most top firearm and ammunition retail stores.

Helpful Website Features

Compared to other online firearm retail store websites, Palmetto State Armory has helpful search features, especially for new site visitors.

The company’s website has a search bar at the top of each page that allows customers to easily input what they are looking for. Additionally, each category page on the company’s website has a “Browse By” filter tool that allows customers to view items in specific categories.

These search and filter features help website visitors, especially new website visitors, more easily navigate the company’s website and limit the amount of time customers have to spend looking for products.

FFL Dealer Locator

Palmetto State Armory offers a helpful FFL Dealer Locator tool directly on its website. This tool allows customers to input an address or store in order to find the nearest FFL dealer. Customers can also type in their city name in order to find FFL dealers in their area.

Reloading Resources

Palmetto State Armory has a large amount of reloading items for sale including kit accessories, brass, bullets, presses, priming tools, reloading equipment, etc.

The company also sells reloading-focused books, DVDs, and software for those who want to begin reloading their own ammunition. Unlike many other firearm and ammunition retail companies, Palmetto State Armory has an entire category dedicated to reloading products.

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The Bad

  • No Comparison Tool
  • Slower Shipping Times
  • No Order Edits

No Comparison Tool

Although Palmetto State Armory has helpful website features, a price comparison tool is not one of them.

Many top online firearm and ammunition retailers offer a simple, easy-to-use comparison tool to help each customer obtain the best prices.

Since Palmetto State Armory does not appear to offer a standard comparison tool on its website, customers are forced to compare items on their own.

Slower Shipping Times

According to the Palmetto State Armory website, non-specialty orders typically take five business days to ship out.

Upper receivers can take up to 15 business days and firearms as well as lower receivers can take anywhere from 7 to 10 business days to ship. These shipping times appear to be slower than many other gun and ammo online retailers.

No Order Edits

Once an order is placed with Palmetto State Armory, it cannot be edited or changed if the customer wishes to add something to the order. Customers must either place a separate order or cancel the current order.

To cancel an order, customers have to call the Palmetto State Armory customer service department to start the process.

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The Bottom Line

Overall, Palmetto State Armory has several impressive top-brand products in stock and has a good online presence as well as a solid customer base.

The company sells a wide selection of firearms, ammunition rounds, weapons, and tactical accessories in addition to selling a range of reloading resources, products, and accessories.

Although the company does sell some high-cost items, it's important to note that Palmetto State Armory features frequent product sales on its website. These lower-cost products may be good for customers who are following a tighter budget.

In addition to a featured sales and deals section, Palmetto State Armory’s website also has simple search and filter features that help customers, especially new customers, easily find the products they are looking for without wasting time.

Palmetto State Armory, however, does not appear to have a standard online price comparison tool, has slower shipping times than some other online firearm and ammunition retailers, and does not allow customers to edit orders once orders are placed.

Those interested in the products sold at Palmetto State Armory may want to visit the company's website, view the company's shipping and order policies, and read a few buyer reviews before making a purchase.

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User Reviews

Star Rating

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2.1

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40 Reviews

Review Breakdown

5 grade

23%

4 grade

5%

3 grade

0%

2 grade

3%

1 grade

70%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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KI W Peachtree Corners, GA

Decent prices, but I ordered a red dot sight over 3 weeks ago, was charged immediately, but it has not shipped. The issue isn’t necessarily that it has not shipped…….there is no way to get in contact with someone to ask if it is in back order, lost, or otherwise. I have ordered from PSA in the past and their shipping times are not stellar, but 3+ weeks is pretty slow, with no resources to see where my order is. Yes, I have sent inquiries with no responses. It has been a solid month. I cancelled my order. Waited on line 44 minutes to get to a live person as there is no other way to cancel an order. Disappointed. Will be a while before I order from PSA again.

4 years ago Edited March 18, 2022

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Des O'Neill Sparta, TN

This is an ongoing saga. After significant effort, many weeks and emails, etc., they refunded me most of the bucks for an old gun advertised as 'completely functional', but with a barrel so bent as to be outright dangerous to shoot. Having dealt with 5 different employees, I don't know if they are overwhelmed (as one employee claimed), dumb or sketchy. BUT, they get it wrong every time! After significant complaint they agreed I could return the useless gun, but they still owe me bucks after specifically offering to refund my FFL fees too. I have requested the rest of the money, and will continue to diss them on reviews and shooters' clubs blogs I belong too, till they pay up. Be VERY CAREFUL contracting with Palmetto State Armory!!!!!!!!!!! Worst customer 'service' I have experienced in many years in business.

4 years ago Edited February 28, 2022

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Jk Charlotte, NC

I can not say anything good. I will never ever go back. Went to buy a pistol. Have the man concealed weapons permit & license. Looked at the gun held it, inspected it as if it was mine. Said they needed to see if they could use my license because my licenses had scrubbed numbers off. Took them in the back. Said yes they will work. Then proceeded to tell me that I needed to fill out paperwork. Had been a while didn’t realize I didn’t even need to fill paperwork out with a concealed weapons permit. Then they said we can’t sell you the gun because of your licenses. Was so rude & ugly. Treated us like criminals. Never go here!

4 years ago

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Poke

Had my firearm shipped to PSA Columbia SC paid for next day air, it arrived at 11am the next day. Went to PSA at 6pm they said it was in the back to call back the next day, I've been calling for days. The phone rings, an automated voice comes on, you select the customer service option then the phone hangs up on you. I've called 62 times, haven't spoke to a live person not once. When you go in to the store the employees treat you badly and when you call the phone hangs up. I have never had an issue with a pistol being shipped to an ffl, why I selected PSA Columbia SC is beyond me, biggest mistake ever. Being that a customer is at their mercy, it's not anything I can do. I wasn't being impatient, the CSR said call back tomorrow but he said that knowing no one will ever pick up the phone. PSA lack of customer service and unprofessional employees is why I will never return. Asked a simple question at the gun counter, he walked off to find an answer so I Googled it, he came back and have me some over talk babble while never answering the question I already had the answer to, instead of saying he didn't know, pathetic. I've bought 9 guns from PSA over the past 5 years in store was able to wait at the counter and leave with my firearm the same day but using them for an FFL pick up is a bad choice.

4 years ago

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Carlos Fredericksburg, VA

BEWARE!!! I just purchased a firearm from them that went on clearance. They prepared the order fast, and shipped it faster. To my surprise, when I went to my FFL dealer to pick it up, I found alert signals that the firearm has been used. There was clear distress on the interior and exterior of the barrel. There was both debris and a circular indentation found around the firing pin from the casing of bullets being repeatedly fired through the firearm, and the top of the ejection port was scratched up due to the slide moving back and forth when ejecting spent casings. It seems that they cleaned the firearm to remove all traces of gun powder, then over lubricated it in attempt to mask the striations and wear and tear. I asked my FFL dealer to inspect it for me and they came up with the same conclusion.....it has been used!! The FFL dealer stated that they can run a background check on the serial number for me to ascertain whether the firearm had any previous owners, however I would have to pay a fee. If PAS plays around with me and states that they sent me a NEW firearm and refuses to refund me, I will pay to have the serial number ran and subsequently file a civil suit against them for false advertising and selling fraudulent firearms.

4 years ago Edited January 17, 2022

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Derrick Robinson Blythewood, SC

I like the store and their gun range, but their lack of customer service has me regretting giving them my business. I would only recommend purchasing items instore and to stay away from ordering online. Order a pistol for my wife for her birthday back on 10/28, it supposedly shipped on 10/30, and here it's 12/15 and still no package. You can call all you want, they'll just direct you to website that does nothing for you but to submit a request they never respond to. Can't cancel it even though it's past the their website 15 business day ship time. I don't want to cancel it through my bank, but its looking like that might be my only choice in the matter.

4 years ago

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Chris Billings, MT

Spent a few grand on Black Friday deals my ffl tried screwing me for 50$ an item transfer fee was told they couldn’t change shipping and I’d have to return them then reorder them and select the other ffl all shipping was free and they forgot to tell me they’ll charge me for return shipping and a restock fee and then I call a few days later and they say oops we could had just changed the delivery to the box store ffl and email my junk folder telling me to accept the fees immediately or they’ll cancel em I was told I’d get a phone call or an email with the updated tracking info so idk what’s going on here but it feels like stealing my money and it’s pissing me off. Have had a great experience with multiple other online gun venders idk what happened here I hope this is a rare case and personally feel like psa should eat those fees since I reordered and ordered multiple thousands in stuff but o well right little guy gets screwed as usual

4 years ago

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JOE Tyrone, PA

VERY DISAPPOINTED! I SPENT ALMOST ONE THOUSAND DOLLARS ON VARIOUS PRODUCTS WITHIN THE LAST TWO MONTHS. I HAD THREE SEPERATE QUESTIONS THAT I EMAILED AND RECEIVED NO REPLIES. MY LAST PURCHASE WAS "DROP IN" TRIGGER ASSEMBLY FOR AN AR 15. ADVERTISED AS EASY INSTALL. HOWEVER, NO INSTRUCTIONS FOR INSTALLATION. THE PALMETTO ARMORY AR RIFLE HAS TWO CAP SCREW OVER THE ASSEMBLY PINS WHICH DOES NOT RESPOND TO ATTEMPT TO REMOVE WITH SCREW DRIVER. CALLED CUSTOMER SERVICE AND WAS TOLD THEY CAN NOT HELP AND I WAS TO CONTACT THE MFG. I THOUGHT I WAS TALKING TO PALMETTO ARMORY THE MAKER OF THE RIFLE, BUT APPARENTLY IT MUST BE AN CHINESE IMPORT. I DID RECEIVE A RETURN AUTHORIZATION # AND HAVE THE TRIGGER PACKED AND READY TO RETURN. BUT WOULD LIKE TO KEEP TRIGGER IF SOMEONE CAN GIVE INSTRUCTION ON INSTALLATION.

4 years ago

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John Langell Albuquerque, NM

Buyer beware! I have purchased many times in the past from Palmetto and I guess I was lucky up until this point. If you buy something from them they make it very costly to return it even if it is their fault. I purchased 2 items on an order, first item shipped quickly, second item did not. After 12 days of waiting for the item to ship I purchased the item from another vendor. I called, as their website directed me to, their 800 number and was on hold for 45 minutes. The operator informed me that since there were 2 items on the order and one had shipped, the other item could not be cancelled eventhough it had not shipped yet! I asked to speak to a supervisor, was told there was not a supervisor I could talk to. He said he couldn't transfer me to anyone. I pressed that there must be a supervisor unless he was the owner of Palmetto, he said he wasn't and while I was on hold he spoke to his supervisor, contradicting himself that there wasn't any supervisor that could come to his phone and speak to me. He told me that the fine print on their terms and conditions said I HAVE TO accept the shipment once they finally decide to ship item #2 and pay the shipping back to Palmetto with an RMA and they will charge a restocking fee!!! Keep in mind, in the last 30 days I have spent over a thousand dollars with Palmetto getting ready for hunting season, which meant nothing to them. I told them I was going to contact my credit card company to stop payment and he threatned me that I would be blocked from purchasing from them again! I said that sounded great because I will NEVER order from Palmetto again!! I have been a customer for many years now and they could care less that they lost a customer... over not cancelling a $79.00 trigger.... In short Palmetto feels that customers are worth far less than $79.00. As I said in the beginning.... BUYER BEWARE!

5 years ago

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Patrick Jacksonville, FL

I ordered two firearms off them, one was shipped the next morning, two weeks have passed and no update available on the pistol. I found out today that the first firearm was from a third party . I tried to cancel the pistol because I don’t believe it’s in stock, called 4 times in 4 days, hung up on twice, all I wanted to know is when it was getting shipped but the person I spoke with after a 45 min hold couldn’t tell me and also informed me I couldn’t cancel, I have to wait for it to be delivered to the FFL than have it returned to PSA first, then I could cancel. Their customer service sucks, they don’t even attempt to act like they give a F…. I’ll never buy from them again !

5 years ago

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Heather Slytherin Stillwater, OK

Thieves and liars. Never do business with this company. They stole yes stole near $1000, ruined two young mens birthdays. I ordered 2 guns on 6/20/21 had a nasty email that the FFL dealer was not current to immediately within 48 hours find a new FFL or pay restocking fee. I did so and Crystal on the 6/22/21 had emailed that accepted and will be shipped. 6/29/21 chat gave me a fake delivery confirmation or shipping number. I asked what address and he gave TX. I live in OK. He refused to escalate and dropped chat. I took screenshots. I then had 7 hours later a return call form being placed in the call back que. This woman said “it was Crystals fault as she did not send update to warehouse. Another lie. Then told me the $500 e-gift card that I purchased on 6/27/21 takes 48 hours to post, sorry Sunday does not count. Guaranteed in your email today. Nope, but I did speak to Crystal and informed her of other employees blaming her! She has messaged management because no email or e-gift card and of course the gun he wanted is no longer on sale. So if Crystal management team does nothing, she will personally call me back and we will try and process a refund. 7-14 days later again! You should have more employees like Crystal. You suck at managing your company. Or just thieves and liars more likely. DO NOT SHOP here!

5 years ago

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Ran Head Vineland, NJ

I purchased a Black Aces Pump Shotgun from Palmetto and they sent me a “compliance” email. The email stated, “Our company policy prohibits us from shipping semi-automatic shotguns with any of the following: magazine capacity exceeding six rounds, a folding stock, or a pistol grip to the state of New Jersey.” So I call them to let them know I ordered a PUMP shotgun not a SEMI-AUTOMATIC shotgun. They did not care and cancelled my order, even though the manufacturer of the gun specifically states that the gun is NJ legal. So I was purchased the same gun from another retailer who is better informed than Palmetto State Armory.

5 years ago

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Dean Piper Rapid City, MI

Absolutely no communication!! I ordered a CMMG 22 conversion kit from them on January 27th 2022. My Credit card was charged on the 27th for the purchase. They sent an email stating it was shipped Jan 28th. Three weeks later the UPS tracking number states it hasn't left Palmetto. I have called and just get a recording. I have sent messages to their help desk and still no response. Very disappointed so far and still waiting! Dean Piper

4 years ago

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Reyhan Clark Augusta, GA

I bought a product early November as a Christmas gift for my husband. I bought it in Early November, I returned the product December 30th shortly after Christmas Via FedEx. I emailed them three times about my refund, finally I called and was on hold for over an HOUR, only to be told it was last 30 days and I can’t get a refund. I asked them to send my item back and was told it couldn’t be found, Very poor customer service they don’t care about the customers. Customer service rating is a ZERO, don’t buy from them.

4 years ago

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Todd Cothran Monticello, GA

2 months ago I would’ve given them 5 stars. I placed an order on their website just like I’ve done before. I get the email saying it’s in the store to be picked up (Greenville SC). I get there and only part of the order is there to pick up. Leland told me the shotgun was not in. I asked him to check again and he ignored me. Bottom line, who knows where my shotgun is. I’ve called every number I could possibly find and every push of a button leads you to another dead end. (RABBIT HOLE).

4 years ago

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Darryl Piedmont, SC

i ordered 2 PSA shotguns both 2 days apart, they have been in shipped status for three weeks and trying to track the order as they advise you to do is a waste of time. I have tried calling them on several occasions to get an update but the expected wait time for your call to be answered is mind blowing ( I guess they hope customers get impatient and decide to cancel) but after waiting 45 minutes to an hour the customer service waster your time even more cause they have no information on your order. have been waiting over a month for my orders now and still NOTHING!!!

4 years ago

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Brian Dodge Peoria, AZ

Be weary about purchasing from PSA, I ordered a beautiful railed upper and was shipped an ugly M4 style upper by mistake. I totally understand mistakes happen, but the way they handle it is totally unprofessional. they gave me a ups GROUND shipping label. I was half tempted to send it Next Day Air C.O.D. then they finally receive the upper and now its going to be 7-10 business days before the proper upper is even sent. I don't believe Ill ever do business with them again after this. My first experience with them and they mess up this bad.

4 years ago

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Jose Rosa Port Orange, FL

Ordered a drop-in AR trigger, got an AR handguard, really, no joke. Then to add insult to injury, rather than just ship the correct item ASAP. I was told by customer service that I have to first ship the wrong item, so then they'll ship the correct item after they receive the incorrectly shipped item. That is like ordering something and withholding payment at my leisure until the item arrives. So I Have to wait for them to receive what they sent me, to then wait again for them to ship my item.

4 years ago

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Willy Espinoza Harlingen, TX

Pistol kit for AR 15 blew up in my face. They tried blaming it on the lower manufacturer and I told then nothing is wrong with the lower why would I call the lower manufacturer. I finally sent the blown upper with the lodged round which was 223. They got it told me it was a 300 Blackout round that was stuck and therefore not covered under repair warranty. I know for a fact it was not a 300 Blackout but a 223 Remington and that's their way of squirming out of their warranty coverage...AGAIN. HORRIBLE!

5 years ago

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travis hartley Indianapolis, IN

These shipping times are ridiculous. I ordered a lower on September 2nd in the morning still have not even made it to my ffl. That’s almost 2 weeks. Far below what I would even consider being acceptable. PSA needs to focus more on customer service . And getting products out the door . Would recommend going a different direction there are way too many places that offer better products and better customer service. Bigger is not always better when dealing with a company. Look around I wish I would have.

5 years ago

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Ted Mahoney Delray Beach, FL

I have 2 PSA guns, a PS-15 and bought a ks47 in May. They sold thousands of ks47's as many had been waiting for months for it to be available. Most of these guns are malfunctioning due to a flawed extractor. The company says they have a lifetime warranty, however, they say they will replace it, but don't know when or IF they will ever be back in stock, so basically if you bought a ks47, you're screwed.

5 years ago

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Larry Renner Moore, SC

Order on June 6,2021 THEN it stated out of stock , the following week it stated shipped , 2 weeks later sent e-mails asking when it would arrived , no answer , 3rd. week sent 2 e-mails , no reply , call center stated [ at 8:07a.m.] it would be a 3-4 hour hold time . Now in 4th week sent request to BBB to ask for help as PSA will no answer.

5 years ago

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Josh Taf Colorado Springs, CO

If you haven't ordered with them yet save yourself the headache. -Customer service is nonexistent -Order shipped incomplete - Order took 14 days to ship

4 years ago

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DoAN1GHTMARE Columbus, OH

Ordered ammo 4 days ago and it still hasn't been processed. I can understand shipping taking time, but running low on patience for just processing an order.

4 years ago

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Stephen Daly Middletown, NY

I am with the 68% that give them 1 star there customer service is horrible they lie about shipping times. Do yourself a favor save time and aggravation and shop elsewhere

4 years ago

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Chris Carson Plano, TX

As others have mentioned. Their customer service is SO BAD it surely thumps any positive aspects of this company. Another customer lost here. I hope they go belly up!

5 years ago

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Thomas Bogaert

Customer service is a joke! After 2 months and several attempts they couldn't deliver anything I ordered!

5 years ago

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Brian Lockhart Orland Park, IL

TERRIBLE CUSTOMER SERVICE, DISGRACE AND ARROGANCE

4 years ago

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