Mrs. Fields

I ordered several days ago a gift tin of 96 cookies for my office staff in Chicago (I am in Minnesota). The delivery selection stated they'd have cookies delivered by Thursday at 4:30pm so I selected this (and paid a few dollars more....nothing huge tho). I did not want the cookies delivered Friday because there would be no employees there to enjoy them. I chose Mrs Fields because of the perception things would be handled properly. They took my payment and a couple days later I get a shipping notice that states my order would be delivered ON FRIDAY before 4:30pm. This was NOT a shipping issue with Fed Ex. This was a delay in processing the order by Mrs Fields' staff. This means they will now sit all weekend until someone happens upon them on Monday (when everyone is on holiday vacation as well). When I brought this to the attention of the shipper, I was told they'd refund the difference I paid for the enhanced shipping. WHAT ??? I don't care about that.....I care that a gift I sent was not delivered properly and now would be enjoyed by a tiny fraction of the folks it was intended for. This is really a disappointment. Mrs Fields apparently does not get it.

placed a Valentine's order to ship cookies to my daughter away at college. Confirm said order delivery date was Feb 14 , but when i got tracking information it said she would not get until Monday which is after Valentines Day. really disappointed as I selected Mrs. Fields because website said it could get there by Friday . Disclaimer said that they cannot guarantee date but on website they do not tell you to pick another form of shipping to guarantee that . The website is deceptive in that it made it seem to me that it would get there by feb 14

Ordered a cookie cake for my daughter’s birthday she lives in Seattle and I live in Atlanta I picked a specific day and paid the extra ($20 total shipping) it did arrive on the promised day and it looked in good condition but apparently it tasted dry and stale, very disappointing. I had to force her to tell me the truth about how it tasted because she didn’t want to hurt my feelings and she knew it had cost and a lot, over $50

The cookies were delivered on time and the gift receiver said they were very good but the tag was glued to the box so that they had to work to just even find out who the heck sent them the present . when I called mrs. Fields they just didn't care . what good is giving a gift if no one knows you sent it and the company doesn't care that you . I will not order from them again.

Ordered birthday tin and it arrived dented. Contacted customer service and their response was “sorry”. Will never order again.