JustFlowers
Is This Your Business?1.2
2.3
Overall Score
Author: Kalicia Bateman
JustFlowers.com has been delivering flowers now since 1966 to customers everywhere. Shoppers can shop through flowers by occasion, type, or price. JustFlowers.com also offers arrangements and gift baskets that go great with any occasion.
Top Ranked Companies
The Good
- Customer service
Customer Service
JustFlowers.com was rated best in customer service for 2013 & 2014. JustFlowers.com is shopper approved with flowers and gives delivered by their local florists. This company is based our of Los Angeles, California with 16 years of experience in the floral and gift basket industry. Customers can get assistance 24/7 by phone, email, or even live chat. Justflowers.com has a lot of additional information on their site available to customers. The website includes coupons, reading material, and floral wallpapers all free of charge
The Bad
- Website
- Complaints
Website
Initially the site seems full of clutter and difficult to read. Some users may find it difficult to find what they need while surfing the JustFlowers website.
Complaints
Though this company claims to have the best customer ratings multiple years in a row, there are still many customers that have filed complaints and had issues with their delivery. This company has over 100 complaints resulting a loss of nearly $8,000 since 2008. Complaints with JustFlowers.com are similar to other flower delivery companies. Customers generally have issues with late delivery or no show orders.
The Bottom Line
Like many flower companies today, it's just difficult to know exactly what service you'll receive from a company until your specific order is finally delivered. JustFlowers seems to have a better reputation than most, while still some orders just don't go as promised. Customers can order flowers and arrangement to ship internationally anytime. Although, if you order from JustFlowers be sure to follow and track your order before, during, and after delivery, just to ensure your order made it successfully.
