Costco Optical Logo
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5.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 19th, 2022

Costco is a well-known brand across the United States and in many parts of the world. To add to its retail products, it has Optical centers in a number of its warehouses. Costco Optical is a full-service eye care and eyewear provider. It provides access to appointments with an eye doctor to identify prescriptions and a team of opticians to help customers find the perfect pair of prescription eyeglasses, sunglasses, or contact lenses.

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The Good

  • Pricing
  • Prescription Eyeglasses
  • Designer Sunglasses
  • Contact Lenses
  • Eye Exams
  • Discounts
  • Variety of Top-Selling Lenses
  • Eye Care Products

Pricing

Costco Optical has become known for its pricing. Though complete pricing is not specifically listed online, the median cost of frames, lenses, and protective coatings is about $180. This is not by any means the lowest price on the market, but it is lower than a number of other eyeglass providers.

Prescription Eyeglasses

The Costco Optical department wants each customer to successfully find the perfect pair of glasses. The following recent features have been made available to better cater to the needs of Costco Optical customers:
Wider front — Frames are made with extra space between each of your temples.
Curved temples — To provide extra headroom to the wearer, a slight temple curve is provided to make sure that the glasses fit perfectly.
Narrow bridge — For those who need a little bit extra bridge support the narrow

Designer Sunglasses

If you are looking to purchase a pair of designer sunglasses but don't want to pay full price for them, Costco Optical sells a number of designer brands for lower prices than the original retailers. The following are some of the brands sold by Costco Optical:

  • Kirkland Signature
  • Balmain
  • Fula
  • Hobie
  • Kate Spade
  • Maui Jim
  • Oakley
  • Ray-Ban
  • Serengeti
  • Vera Bradley
  • Vera Wang
  • XOXO

Contact Lenses

Unlike many of its competitors, Costco Optical sells contact lenses in addition to its prescription eyeglasses and sunglasses. Contacts can be ordered online streamlining the purchasing process. The following brands are currently available for sale online:

  • Acuvue
  • Air Optix
  • Avaira
  • Biofinity
  • BioTrue
  • Clariti
  • Clearsight
  • Dailies
  • Freshlook
  • Kirkland
  • MyDay
  • Optima
  • Proclear
  • Purevision
  • Soflens
  • Ultra

Eye Exams

One of the challenges of purchasing eyeglasses online or from a retailer is the need to sit down with an ophthalmologist or optometrist and have an eye exam. Costco Optical has hired a number of optometrists to help with vision and eye health exams. This is a service that a number of online retailers are unable to provide. Exams take place at or near your local Costco warehouse. As part of this appointment, the optometrist will check your eyes for astigmatism as well as help identify your prescription. If you would like to schedule an appointment with an eye doctor, you can do so on Costco Optical's website.

Discounts

Costco provides good prices for those who purchase in bulk. In order to maintain this reputation, Costco Optical offers $30 off of a second pair of glasses purchased at the same time of your first purchase.

Variety of Top-selling Lenses

The eyeglass industry offers a number of different lens options to fit the needs of a wide variety of eyeglass wearers. Customers can work with an optician and/or an ophthalmologist to find the perfect lenses for their prescription and personal needs. Costco Optical has a number of different lenses available for sale. They include the following:

  • HD Progressive Lenses — These lenses help provide high definition vision at any distance. They come with an anti-reflective treatment and are custom made for your prescription and frame selection.
  • Bifocal Lenses — With a separating line in the middle, bifocal lenses are made to help with both near and distance vision.
  • Single Vision Lenses — For those who only need lenses to correct one distance, the single vision lens are a great choice.
  • Polarized Lenses — The polarized lenses protect your eyes against glare and also block 100 percent of UV rays. For an additional cost, they can be made with a silver, gold, or blue mirror coating.
  • Transitions Photochromic Lenses — Transition lenses provide users with both prescription eyeglasses and prescription sunglasses. These lenses are perfectly clear while you are indoors and begin to darken immediately upon exposure to the sun. They also help protect against harmful blue light, reduce glare, eye fatigue and strain, and block 100 percent of UV rays. A specialty drivewear version of these transition lenses is also available helping reduce excess light and optimizing color contrast. They activate to a copper color which helps enhance color recognition and depth perception.
  • Blue Anti-Reflective Treatment — Blue light rays are known to disrupt the natural sleep cycle and in some cases damage the retina. The blue anti-reflective treatment helps reduce damage to the eye and allows beneficial blue light to pass through for increased clarity.
  • Anti-Reflective Treatment — The anti-reflective coating is used to sharpen visual performance, reduce eye fatigue and reflections at night, and decrease the amount of reflection that others can see on the surface of your lenses.
  • Multi-functional Lens — These lenses are similar to progressive lenses. The difference is that the intermediate reading area is much larger than it is in progressive lenses. This helps maintain a comfortable head posture while working at a computer and can help reduce eyestrain, tired eyes, and headaches.

Eye Care Products

In addition to prescription eyeglasses, sunglasses, and contact lenses, Costco Optical also sells the following eye care products:

  • Lubricant eye drops
  • Lens cleaning tissues
  • Redness reliever eye drops
  • Multi-purpose solution
  • Multi-purpose disinfecting solution
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The Bad

  • Online Shopping
  • Scratched Lenses
  • Distortion in Lenses
  • Poor Quality Coatings
  • Long Wait
  • Customer Service
  • Must Have a Membership

Online Shopping

When you are looking for eyeglasses, one of the most important factors is being able to select frames that you like. Costco Optical does not provide a section on its website allowing customers to see all of its frames. If you would like to shop for frames, you will need to go to your local Costco warehouse. We hope that Costco Optical adds a frames inventory to its website soon.

Scratched Lenses

Recent Costco Optical reviews have mentioned frustration with lenses getting scratched easily. This has been attributed to cheap materials being used on the lenses. If you have been prone to scratching your glasses in the past, Costco Optical may not be a good idea for you.

Distortion in Lenses

Some customers have mentioned that their glasses have been distorted on the sides of the lenses. Some thought it might be due to an astigmatism, but the majority felt that the lenses were very poorly made, causing a number of problems. A number of these customers stopped using the glasses all together as they felt it was even more damaging to their eyes.

Poor Quality Coatings

The most common complaint found in Costco Optical reviews is that the coatings put on the glasses to protect from blue light, UV rays, etc. have begun peeling shortly after purchasing the glasses. Some have peeled from the sides, while others have begun peeling from random places in the middle of the lenses. This has made wearing the glasses very difficult and frustrating.

Long Wait

There have been a number of complaints about the wait time at Costco Optical centers. If you are planning to go to a physical location to get help from an optician with your glasses, plan to be there for a good amount of time. Some customers have waited for anywhere from 30 minutes to over an hour.

Customer Service

Costco Optical reviews have not been very positive when discussing customer service. Not only have customers waited for long periods of time, but they have felt that the customer service representatives have not been very helpful. Customers who have returned glasses or tried to discuss issues with recently purchased glasses have not been pleased with the efforts made to solve the problems.

Must Have a Membership

In order to purchase eyeglasses from Costco optical, you have to have a Costco membership. If you do not have a membership and do not want to purchase one, you will need to look elsewhere for your eyeglasses.

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The Bottom Line

If you shop at Costco, this is a great way to kill two birds with one stone. If you do not currently have an eye doctor and need to find out what your prescription is, you can do this after purchasing your groceries. If you are on a tight budget, it may be beneficial to look at a couple other companies to see if you can find a price that is better for you. If you are worried that you will damage your glasses easily, you also might want to look for a company that provides quality protection coatings.

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Star Rating

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4.3

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136 Reviews

Review Breakdown

5 grade

65%

4 grade

14%

3 grade

7%

2 grade

7%

1 grade

7%

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JimS. Palm Springs, CA

Costco is the only place I will ever buy my eyeglasses. Did you know that most vision insurance plans, the reason they steer you to their “in network” providers, is because the vision insurance also owns the optical store chain? The optical store is obscenely overpriced, which is why your glasses come out so expensive even though you think you’re saving money staying “in network”. It’s a total scam. Costco has a great selection of frames in all price ranges, including Costco-brand frames and designer frames. The only difference is the hugely lower cost. “Ah”, you say, “but they’re not in my provider network”. Who cares? Buy your frames and glasses totally out of pocket, submit to your vision plan as an “out of network” claim. You won’t get the same allowance, but you don’t need to. The cost can be as much as 50% lower and your net cost out-of-pocket after your claim is reimbursed will still be WAY lower. And they even DO accept some insurance plans. Don’t get suckered by your vision plan. There’s a reason they send you to the providers they do— they OWN them!

5 years ago

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Totally satisfied Indianapolis, IN

I recently purchased a pair of glasses at Costco in fishers. I spoke to a young lady at the desk and was told the exam would be $49 and my progressive, transision, no glare, scratch resistant everything you can get lenses would be a mere $160. I chose my frames that were only $60. They even had semi-frameless titanium for $60. All included an unbelievably low price of $270 with no insurance involved and no tax. That's less than I paid in the 80's. Last pair I purchased a year ago was $600+ and I was never really satisfied. The exam was very thorough and Doc. Jennings was wonderful. Very nice and knowledgeable. It took only 4 days to receive my glasses and they are the best I have ever had. The 2 lady's I talked to during my 2 visits were very sober and not very personable at all. Not mean but not pleasant. Spoke only when required. Other than that a great experience. I will go back as long as Costco offers this service.

7 years ago

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Kimberly LeBaron Delta, UT

I use Costco Optical to check my lense persceiption and purchase contacts and glasses. I am really happy with my experience there. It’s nice to be able to combine a shopping trip with an optical appointment all in one place. I have been to Costco Optical in many different locations and all the staff have been very professional, helpful, and polite. My appointments were fast and stress free. The have several different contact brands and will recommend the best one for you. And I love their selection of glasses. I got a very cute, trendy pair for $50. But there are all kinds and shapes. Coscto Optical is awesome.

7 years ago

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RONALD WHITE Phoenix, AZ

Costco Optical has a great selection of frames and at a very good price. Getting my eyes checked with the optical physician in a very convenient way which took all of 25-30 minutes and then getting the prescription to step out of that office into Costco's frame department. All told, one hour of my time and less than $300, my glasses were ordered and now I wait for there arrival. A very pleasant and easy experience. Thank you Costco. Again.

5 years ago

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Anita Cleveland, OH

This was my second purchase at Costco Optical, and as usual, if was a great buying experience. I got two pairs of glasses, both designer frames, and they were only $60 each. I got the Transitions lenses in one pair and the Transitions Drivewear in the other pair. I got them in less than a week. I get lots of compliments on my glasses and I paid a fraction of what I would have paid at Lenscrafters. I used to pay 6-700 dollars there for one pair. I got two pairs for under 400.00. Can't beat that.

5 years ago

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Michelle Crane Glendale, AZ

I had to go into COSTCO for an eye exam and I had a great experience. The wait was not too long, and they even were able to get me advice about LASIK. The doctor explained everything very well to me and even helped me to find the contacts that would work for my situation. I would highly recommend.

4 years ago

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Luke Swierczynski Troy, MI

I don't think there is a more reasonably priced optical place out there. They have a great selection of eyeglasses and the in house eye exam is very convenient since you can do it right before you do your weekly shopping trip!

4 years ago Edited October 29, 2021

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Joseph from Virginia Miami, FL

Great quality for the money and they make it easy to make a selection because they combine packages like tinting or transition etc. Just make sure that when you grab a number, you don’t wander away to shop because you have to be right there at the optical department when they call your number for service.

5 years ago

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Valerie Peterson Herriman, UT

I started purchasing contact lenses through Costco several years ago. The optical portion of their website is easy to navigate and uploading my prescription was quick and easy. They have many brands and options to choose from and I love the convenience of ordering from home. It usually takes less than a week to receive the lenses in the mailbox. Costco customer service is awesome as well and return or issues are easy to deal with.

4 years ago

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roberto arcia Columbia, MO

I have ordered various different frames from my local Costco Optical. They are amazing when it comes to accepting various vision insurances. It helps that even without insurance, their glasses can be insanely cheap! For all of my frames, the turnaround rate to receive them was only about a month-the whole process is quick and easy. I will continue to order different frames through them as they are such a great option,

4 years ago

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Emily H West Wendover, NV

Staff was very friendly and helpful in helping me get my first pair of glasses. I was a little nervous trying to find frames that I thought suited me well, but was reassured by the kind staff member helping me choose frames. They are always willing to adjust my glasses and sunglasses for free, and clean the lens. I am very happy with my experience.

5 years ago

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Cindy H Gilbert, AZ

I have bought contacts and glasses for myself and my daughters from Costco Optical. They have good selection and value. I can't say that i am a fan of all their restrictions during Covid but at least it was available when my college student needed an update on her glasses. The contacts and glasses usually come in about a week...a little longer for the glasses.

5 years ago

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Keron Grey Tallahassee, FL

Costco is amazinggggg, I love how big it is and the fact that I can buy things in bulk and still save money, while get the option to get eye care is so wild to me. The quality of my glasses and the customer service was great. The doctor and staff of the vision center were a pleasure to work with. I’m satisfied with my decision to use Costco Optical for eye care. I LOVE IT.

6 years ago

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Chad Edgar Wentzville, MO

Has very nice glasses and do very good job keeping a distance but doing a good job doing their job without making you feel uncomfortable they're very considerate glad I got my first pair of glasses from them amazing feeling

4 years ago

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Phalda Morris Jacksonville, FL

I have ordered glasses from Costco Optical twice now and both times I have been very satisfied. They have so many styles to choose from and they take most insurances policies. I would certainly suggest using Costco Optical to anyone looking for new glasses or contacts.

4 years ago

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joannhendren Richmond, VA

Definitely great prices on glasses! Way better than other places!!! Nice options and good quality to choose from. Go check them out! They didn’t except insurance but I was able to send everything in and get reimbursed by my insurance company.

4 years ago

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Shopman Herriman, UT

Costco Optical is a great value for the money. They are thorough. I always wait to schedule my appointment for a time when they are offering a discount on glasses. We have used them for regular glasses and prescription sunglasses. The workers have been great to adjust our glasses when we have brought them back.

4 years ago

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Clay Thurgood Herriman, UT

Bought a few pairs of glasses here, also got my eyes tested here a few times. The staff was nice and the quality of the glasses were good. Even when I didn't buy the glasses from them, they would still let me get them adjusted their.

4 years ago

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Sarah Huda Los Angeles, CA

They have great quality of glasses and the agents are so helpful in giving you price breakdown for what your insurance covers. I do wish I didn't have different selections at different locations so I wouldn't have to go place to place to find what I want

4 years ago

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Barbara Luke Chicago, IL

Costco Optical provides good quality and service for a reasonable price. Even though the optical department was very busy each time I was there, it still provided friendly and knowledgeable customer service. They allow follow up fittings anytime and the warranty is good. My lens were done perfectly and the frames are quite high quality.

4 years ago

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xabriah glenn-young Tallahassee, FL

When it comes to service, Costco makes sure that you come in and leave with what you need and more for an affordable price. At the Optical center they make sure to meet the needs of their clients and ensure them the style and proper lens

4 years ago Edited November 4, 2021

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Kristi Bingham Lehi, UT

I’ve always bought my glasses from Costco! My insurance is covered and I love the convenience. Whenever I have an issue I run over to my nearby Costco (which changes frequently because I move often) and they fix it with no problems! They also have a great selection of lenses.

5 years ago

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Brittany Wilkinson Herriman, UT

I have used Costco for many years for our families eye exams and contacts. We love the convenience of having them located in Costco to get the exam before or after a shopping trip. Ordering contacts as Costco is also very convenient.

6 years ago

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Eddie Rios Ogden, UT

Costco Optical does all things well. In the case of eyeglasses and optical tests, they do fantastic. I used their own eye doctors, ordered the lenses and frames from their store and was able to pick up quickly. They are low cost, high quality and their service is remarkable.

6 years ago

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Syl North Port, FL

I was Costco Optical patient in Orlando for many years. The appointments was great, they were efficient with the tests. The doctor makes sure my vision for my contact lenses was perfect. Highly recommend, excellent service as always. The staff are friendly, professional and efficient. Sad that I relocated and I don’t have Costco nearby.

6 years ago

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Nicole Jones Sandy, UT

Costco goes above and beyond at everything...and that extends to optical! They spend time with you making sure you have all the answers you need, show you how glasses are supposed to properly sit on your face, and make sure you leave a happy customer. Hands down the best optometrist experience I have ever had.

6 years ago

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Kaitlyn Rios Ogden, UT

Costco Optical offers me great value and great brand names to choose from. I have gotten high quality lenses and frames from there portal online. In every way, Costco Optical is better than most eyewear companies out there, especially in price. Very affordable.

6 years ago

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Braylyn Linford Lehi, UT

This is the only place I will go for glasses for myself but for my family as well ! The Dr. is amazing and the Guarantee you can’t be anywhere else their customer service is great the service was fast and well we love costco

6 years ago

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Cole Haight South Jordan, UT

I really liked how fast it was and the price of the glasses. It was a great deal and it got to the store very fast. I didn't really have any issues with it. There was a great selection too.

4 years ago

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Bryan Peterson Herriman, UT

I love getting my contacts and glasses through Costco! Great quality products for less. Costco makes it easy to sign up or things and order! I will continue to use them for all of my eye needs

4 years ago

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Sydney Charleston South Jordan, UT

We always use costco when it comes to optical. We go for appointments and to get our glasses and contacts. It is cheap, and they accept most insurances! Customer service is fast and amazing!

5 years ago

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Jasmine Anderson Lehi, UT

I got two pairs of glasses and my contact lenses through Costco! They were helpful on instructing me on how to use my lenses properly and helped me get new glasses for a cheaper replacement price when my other ones broke.

5 years ago

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Jared Provo, UT

I've never bought through Costco Optical, but I've browsed around their selection multiple times and thought they had a good variety. Their customer service is incredible, which is no surprise.

5 years ago

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Msindoni Pembroke Pines, FL

Costco Optical is a great option if you are a member. I personally get my eye exams done there, as well as purchase my contact lenses through them. It's a simple process and very reliable.

6 years ago

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Brenda Horne Orem, UT

Our family has used Costco Optical to get glasses with great results. It has been more affordable than getting glasses at the doctor's office. They have also helped us with repairs.

6 years ago

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Nichole Hiatt Eagle Mountain, UT

I love the selection Costco optical online offers. I have ordered 4 pair of glasses through Costco now, and the customer service has always been excellent if I've had problems with the glasses after they arrived.

6 years ago

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Juliann Mecham Managua, MN

Costco optical has such good options!! I love the eye test that they do to know what glasses you need. They give you glasses you actually need, they are high quality and fashionable.

6 years ago

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Mitali Ganeriwal Orlando, FL

I love their collection of eye wear. everything is at a good price and lasts so long. they make their eyewear high quality for sure!!

4 years ago

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Karen Torino Tallahassee, FL

Costco Optical online is easy to use and manuever. There are great options to choose from and at good prices too. The glasses I bought online lasted me a good time.

4 years ago

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Jodianna Tallahassee, FL

Glasses are very expensive! I feel great that Costco always offers me the best deal. Their optical department has many varieties and different colors.

4 years ago

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ang ,

They have the best prices for my contacts. I order them online and have them shipped directly to me. It super convenient. Can’t beat the customer service either!

5 years ago

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Cal Hunter Riverton, UT

Costco Optical is slick way to get low priced glasses. One stop shop with the optometrist on site and the selection is great. Quick turn around time as well.

5 years ago

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Jon Moreno Sandy, UT

Costco optical was so easy, I just gave them my prescription and picked out lenses out of their great selection and was ready within a weeks time. Recommended!

6 years ago

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Robert Mott

This store is the best thing to come to this town in decades. The deals are amazing. I save tons of money here.

4 years ago

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Jennie South Jordan, UT

Easy to make an appointment. Ship contacts to your house for free if they aren’t in stock! Great selection of eyewear!

4 years ago

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Carolina camacho

I love using Costco for many things, and eyewear is one of them! they have the best deals and cutest styles. The glasses are great quality

4 years ago

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Anne Sainsbury Salt Lake City, UT

It was simple, straight forward, and I've had my glasses for 3 years now and have no complaints! Plus the price was so affordable!

5 years ago

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Elisabeth Kinghorn Bangkok, 10

I have always gone to Costco for any optical needs. Excellent selection of glasses and very professional and friendly staff

5 years ago

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Jennifer Ashby Lehi, UT

It was easy to get an appointment at Costco optical. They have some of the best prices around. They gave me a spare pair of contacts.

5 years ago

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Mary Alice M. Orem, UT

I've bought by glasses and contacts at Costco for 12 years. They have great prices, customer service, and options for glasses.

5 years ago Edited September 14, 2021