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3.7

Overall Score

Author: Jenna Vasquez

LAST UPDATED: August 12th, 2021

Headquartered in Bountiful, UT, Taxbot provides a user-friendly interface to track business expenses and prepare small businesses for tax and audit season. This company was created in order to help in tax returns, tracking small business expenses, and taking pictures of receipts. This software can help your tax attorney and accountant with all of the issues that surround the tax world.

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The Good

  • Security
  • Customer Education
  • Online Website and Mobile App
  • Flat Rate

Security

Taxbot comes fully equipped with a high quality standard set of features that make expense management and tax preparation much simpler, safer, and faster. Taxbot ensures its data is kept safe using 256-bit SSL (bank-level) encryption over all its users' financial data. Many credit card companies use this type of bank-level encryption to safeguard credit card information.

Customer Education

Taxbot gives subscribers access to professional tax tips and advice through a number of videos and articles. Their desktop site offers step by step installation and feature guides to help users navigate their mobile apps. Their live chat feature is incredibly responsive and helpful for potential and existing customers alike.

Mobile App and Online Features

The online website and Taxbot's free app are great tools when using this expense management software. 

The Taxbot app for Android and iOS both are made very well, easy to navigate, and can give you access to everything the online website gives you access too. Taxbot's free app is able to be downloaded through the App Store or Google Play Store. It tracks expenses, mileage, and helps you categorizes all of your expenses. These are some of the features that you are able to receive from your Apple and Android devices:

Expense Tracking: This expense management software does the basics. It will track your personal expenses and your business transactions in order to get your deductions.

Receipt Scanner: This software allows you to snap pictures of all of your receipts and scans them for the information needed to track all of your company's expenses.

GPS Mileage Tracking: Taxbot's mobile app tracks when you are driving in order to give you better tax deductions. By noting traveling expenses while filing taxes, you are eligible to receive a lot of money in tax returns.

Categorize Expenses: Each company is different. If you are a real estate agent you will have different expenses than a door-to-door salesman. Independent workers will have very different expenses than large companies. These tools allow you to organize your company in a way that will help your company become the best.

Although expense management is never simple or easy, the mobile app and features that Taxbot offers allow you to automatically store receipts, track mileage, complete expense reports, track income and expenses, and budget money.

Flat Rate

Taxbot is available at a flat-rate price of $19.99 a month, which is great for mid-sized businesses looking to save on their expense tracking software.

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The Bad

  • Price
  • Negative Reviews

Price

On the other hand, that flat-rate price can feel a little steep for individuals or small businesses with under 10 employees, especially when compared with the smaller pricing packages of some of Taxbot's competitors (for example, QuickBooks and FreshBooks both offer a small business package for roughly half the price of Taxbot). And while Taxbot is optimized for Android and iPhone models 5s and on, they have yet to tap into the rest of the smart device market as other carriers like Blackberry do not allow Taxbot to access certain parts of their devices. Also, Taxbot does not support multiple currencies, which can limit the mobility of certain business owners seeking a more global focus.

Negative Reviews

Although Taxbot has a lot of great features we have seen a lot of issues from users. Some have issues with the GPS, customer service, and with some of the programming. Our review of Taxbot is overall good, but these issues will have to be fixed before it becomes one of our top-ranked companies.

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The Bottom Line

Overall, Taxbot provides a safe, educational, and trustworthy component to any small business's financial management strategy. And while it may lack the traction, capabilities, and market share of some of the bigger companies, it is no less reliable. Its flat-rate pricing makes it a steal for mid-sized companies; just be sure your business is prepared to handle this monthly subscription, as it is the same for companies of all sizes.

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Star Rating

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2.5

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16 Reviews

Review Breakdown

5 grade

19%

4 grade

19%

3 grade

6%

2 grade

6%

1 grade

50%

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Robert Raaf North Hollywood, CA

I've paid for Taxbot for over 2 years. I used it the first year and liked it but, was tired of entering the same transaction time and time again. They have NO option for regularly repeating transactions like a web site fee, monthly app fee, bank fee, auto insurance fee or any other fee. Not even their own $9.95 / ,month. Each month you have to sit down and reenter what you have already entered. I've been hounding them for a year and 6 months. They kept stalling me assuring me they were working on that feature. Still no feature. It's a VERY simple thing to add. I'm done. I've canceled my account. I'll keep my miles in a book or on a spread sheet or go with another app that has a reoccurring payment feature.

10 years ago

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Josh Sacramento, CA

Poor customer service; they emailed me special promotion - save % if you sign up today, I clicked on the link, but it doesn't work. I emailed Taxbot Support and Jake about the problem and telling them that I cannot sign up - no response. I haven't dealt with a business with such poor business practices - if I can't even sign up when I respond to their automated email, how can I trust their software and customer service when I become a paying customer.

7 years ago

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Mathew Speer

The system needs lots of work and is very inaccurate. I have used it for too long and given it much more of a chance than necessary. It misses many of my trips and is not super user-friendly. My devices are up to date with plenty of storage on them to process things properly but this program just doesn't work as well as it should. This company needs to programmers or it's current programmers to get it together.

9 years ago

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Wade Collier

I tried to email the company and they did respond however they did not answer my question. Then I tried to call and I was put on hold for 10 minutes. I have yet to have my question answered and we have already paid for an account. I understood that a spouse who owns another business is not charged extra but can be included in a sub account. I'm not finding how to set that up and that is what my question has been.

9 years ago

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Elizabeth Spencer Greensboro, NC

I do not know how I got signed up for Taxbot nor do I remember using it. I am not saying that someone else signed me up but I sure did not use it. But the charges were taken out of my account automatically and it took me a while to find them to cancel them. It would have been nice to have had an email notice each month about the charges being taken out of my account.

10 years ago

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Jean Wood Eden, NC

There are some things that are great, but the kinks are driving me crazy. I wasn’t paying attention and sometime in mid-November the app decided to stop tracking my mileage. You have to stay on top of it. My fault for not keeping up with it. But UGH!!!

8 years ago

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Twyla Topham Indio, CA

I attended the free seminar and have been charged monthly over a $100 I believe while I have been sick and haven't even opened the program. I'm not happy.

5 years ago

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Sergey Mooresville, NC

The app for tracking mileage doesn't work. Updated to latest version and all things went down South! Lost so much trips!!! STAY AWAY!!

9 years ago