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Chase

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6.1

Overall Score

Author: Jenna Vasquez

LAST UPDATED: April 18th, 2022

With a history tracing back to 1799, Chase is one of the oldest and largest banks in the United States. In 1958, Chase launched the first credit card in New York City, and today the company offers a variety of different cards.

Chase credit cards are known for their excellent rewards, including competitive spending rates and a generous points program. The company provides both co-branded and Chase-branded credit card options, and its Chase Sapphire Reserve® card is one of the most popular travel rewards credit cards in the industry.

Continue reading for pros and cons, as well as Chase credit card reviews from real customers.

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The Good

  • Chase Ultimate Rewards Program
  • Co-branded Credit Cards
  • Low Introductory APRs
  • Free Credit Score Monitoring
  • Positive Customer Reviews

Chase Ultimate Rewards Program

Chase Ultimate Rewards® is the name of the company’s points program used for all Chase-branded rewards credit cards.

Chase Ultimate Rewards points can be redeemed in a variety of ways, including:

  • Cash back
  • Travel
  • Gift cards
  • Amazon and Apple purchases

Points are generally worth 1 to 1.5 cents.

The following Chase-branded cards earn Chase Ultimate Rewards:

  • Chase Sapphire Preferred®
  • Chase Sapphire Reserve®
  • Chase Freedom®
  • Chase Freedom Flex℠
  • Chase Freedom Unlimited®
  • Ink Business Cash®
  • Ink Business Preferred®
  • Ink Business Unlimited®
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Highlight: Chase Sapphire Reserve® Card

The Chase Sapphire Reserve card is one of the most popular rewards credit cards in the industry. Offering exceptional travel rewards and benefits you can get three times the points on eligible dining and travel expenses. 

Through the Chase Ultimate Rewards portal you can redeem your points and use the program’s travel-booking tool, powered by Expedia. The travel-booking tool allows you to purchase travel accommodations and other expenses with accumulated points instead of cash.

Co-branded Credit Cards

Chase offers a variety of co-branded credit cards, allowing you to earn more rewards and points with certain airlines, hotels, stores, etc. Chase is partnered with, and offers co-branded cards from, the following companies:

  • Southwest Airlines
  • United Airlines
  • British Airways
  • Aer Lingus
  • Iberia
  • Marriott Bonvoy
  • Hyatt
  • IHG Hotels
  • Disney
  • Starbucks
  • Amazon Prime

Co-branded cards generally allow you to earn points on all purchases which can then be redeemed for specific perks and purchases. For example, you can earn 1 percent in Disney reward dollars on all purchases made with the Disney® Visa® Card; reward dollars can be redeemed toward most anything at Disney or Disney locations.

Low Introductory APRs

Many Chase credit cards, including some co-branded cards, offer zero percent intro APRs for a certain number of months after opening a new card:

  • The Chase Freedom Unlimited® and Chase Freedom Flex℠ credit cards offer a 0% intro APR for 15 months from account opening.
  • The Disney® Premier Visa® and Disney® Visa® credit cards offer a 0% promotional APR for 6 months on select Disney vacation packages from date of purchase.
  • The Ink Business Cash® and Ink Business Preferred® credit cards offer a 0% intro APR for 12 months from account opening.

After the introductory/promotional period, your APR will typically range from 14.24 percent to 23.49 percent depending on your card and creditworthiness.

Free Credit Score Monitoring

To help you keep track of your credit and manage your credit score, Chase offers free credit score monitoring through its Credit Journey program.

You don't have to be a Chase customer to access Credit Journey, but you must make an account which will provide you with a variety of credit monitoring services:

  • Check your score — get your credit score at any time without affecting your credit
  • Protect your credit — protect yourself from identity fraud
  • Receive real-time alerts — get alerts when your credit score changes
  • Get personalized insights — learn how you can build and maintain your credit

Positive Customer Reviews

The majority of Chase reviews are 4 or 5 star, with customers highlighting generous rewards, excellent customer service, and helpful online tools and features. In addition, many customers mention that they have had their Chase card for years (upwards of 30 years) and are still pleased with its features.

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Customer Review: Jeremy Balls from Kaysville, Utah

“I have several rewards credit cards through Chase. They are straightforward and easy to understand and use. Never had any issues. It is nice that I can move my approved credit between credit cards.”

Poor reviews and complaints are limited, and the majority are outdated. But, some customers do mention high fees and difficulty being approved for a credit card even with a high credit score.

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The Bad

  • Annual Fees
  • Foreign Transaction Fees
  • No Secured Credit Card Option

Annual Fees

The majority of Chase credit cards have an annual fee. Fees range from $49 to $550, depending on the card. 

The popular and highly rated Chase Sapphire Reserve card has the highest annual fee of $550, but offers exceptional rewards for both dining and travel purchases. In general, cards that offer generous rewards will have a higher annual fee.

If you would like to avoid an annual fee, there are Chase credit card options available. But it is also important to note that a good to excellent credit score may be required to qualify, particularly if it is a co-branded card.

Foreign Transaction Fees

Some Chase credit cards, such as the Chase Freedom Unlimited card, do charge a foreign transaction fee of 2 to 5 percent on purchases made outside of the U.S. or in a different currency within the U.S. (e.g., buying a product online from Canada).

Chase does offer a variety of cards that don't carry this fee, but there are also other credit card issuers that don’t charge a foreign transaction fee on any cards, such as Discover or Capital One.

No Secured Credit Card Option

If you are looking to build or rebuild credit, a secured credit card can be a viable option for you. However, Chase does not offer a secured credit card. Thus, if you have bad credit or a limited credit history, you may find it difficult to qualify for a Chase credit card, especially for the use of building/rebuilding credit.

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The Bottom Line

Chase is well known for its generous rewards program, and offers a variety of cards with competitive cash back offerings or point redemption systems. You can choose from a wide selection of Chase-branded or co-branded credit cards, providing you with more flexibility in how you use your credit and what rewards would be most beneficial to you.

With a wide selection of co-branded hotel, travel, and airline cards, you can save money on travel, but it is important to note that Chase does charge a foreign transaction fee of 2 to 5 percent on some cards.

Chase customer reviews are mostly 4 and 5 star. Customers frequently confirm the generous and flexible reward offerings and are quick to praise the company’s customer service. In addition, many customers mention that they have had their Chase credit card(s) for a number of years, suggesting that Chase could be a good and reliable long-term credit option.

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Star Rating

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4.5

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625 Reviews

Review Breakdown

5 grade

65%

4 grade

23%

3 grade

6%

2 grade

3%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Review Source

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Andrew Weckerly

I always get right through to a real person when I call in. Their vacation protection, price drop protection, and extended warranties have all saved me money and been pretty painless experiences. Ultimate rewards is also a really seamless experience that provides tremendous value when transferring to travel partners.

6 years ago

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Jen Paxman Lehi, UT

I currently have several Chase credit cards. I love Chase, they are easy to work with and have great customer service. I love their bonus points and start up programs. We are able to travel a lot with our family because our credit card points pay for airfare, rental cars, hotels and cash. Their bills are easy to pay and I like that all of your cards are available to see on one page of the website so that I can see all of my balances at once. I also had a card stolen once and they were so helpful and overnighted me a new one at no charge to me. I would highly recommend Chase cards to anyone.

7 years ago

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Mick Salem, OR

Generous CL with auto CLI's. Better than average unlimited everyday cash back and APR. No annual fee. Website is easy to navigate with minimal clicks and manual responses required to make payments. My "go to" primary card. My only wish would be for no foreign transaction fee. As I've never had occassion to contact customer service I can't comment, but overall... not a single complaint.

7 years ago

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Kim Tempe, AZ

I have 2 Chase credit cards and everything is running smooth so far. Interest rates are definitely on the higher side (even with excellent credit) but I do what I can to avoid it as much as possible. There was an incident recently where my credit card information was stolen and they instantly called me to verify the purchases as they recognized the activity was not normal. The process through the fraud department was fast and easy. Did not have to worry at all about covering those charges. I carry a Southwest airlines card and an Amazon card.

7 years ago

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Lesa Burgess Pleasant Grove, UT

I own the Marriott Rewards Premier Credit Card and I love it. I purchase all of my Marriott hotel stays on this card so I can receive the double bonus points. This card has helped me reach platinum Marriott status quicker than I could have imagined. This card has great customer service & I love the $85 for a free night every year! That reward is fantastic!

8 years ago

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Jennifer Hargrave Gilbert, AZ

The fraud protection alone is worth its weight in gold. Our credit cards, both personal and business have been compromised and Chase was on it! I was out of the country on vacation and woke up to a message from Chase regarding a purchase for concert tickets for $1200.00. Chase denied the charge, temporarily closed my account and notified me immediately. All was handled quickly and professionally and my vacation resumed. I will continue to be a Chase customer and encourage my children to open their first accounts with them.

8 years ago

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Anne Kimball Salt Lake City, UT

I use a Chase card now and have had no complaints! When I signed onto the card I got a ton of sky miles which was amazing. And now paying my bills is so easy. Also, there was once an unauthorized charge on my card and they found it. They alerted me and put a block on my card right away until they spoke with me and we got it resolved immediately because I got a text and email about it.

8 years ago

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Joseph Zajac Hazleton, PA

I've used Chase for a number of years. I used to have a car loan with them that was at a very fair rate. Most recently I opened a Chase credit card that ties to Amazon and I'm very pleased with it. It gives me 3% cash back on purchases with Amazon and it's also available for use at any retailer or anyone that accepts the Visa card. In addition the signature Visa that I obtained came with a sign on bonus of $100 in Amazon credit which is now actually increased to what I understand to be $150. It's a great way to shop Amazon and the card also allows you to break payments into six even parts with Amazon shopping that have no interest so it becomes the same as cash. It's a really good promotion and a very fair credit card and payment arrangements structure.

4 years ago

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Cathy Lee Gettysburg, PA

I have had 2 Chase cards - both with Chase being the banking entity for another company. I have been pleased with Chase in both instances - their customer service has been easy to deal with. In addition, if you need to go into a brick and mortar bank, they're nationwide.

4 years ago Edited March 10, 2022

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Chad Edgar Wentzville, MO

I love my Chase card it's so easy to access use ATMs anywhere also has overdraft protection has reoccuring payments on anything or just a personal savings account throw $2 a month into it every month or something awesome place to direct deposit your money's I do thank you Chase

4 years ago

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courtney tennant Salem, VA

Chase has the best customer service of any other credit card company I have been customers of. When I thought my card info had been stolen the lady on the phone quickly disabled my card and assured me they would get their team right on investigating.

5 years ago

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Toni Montuori

I have been a chase card holder for many years and there are very good reasons for this. Most recently the heightened security features that protect me and my account. My favorite feature is receiving a text alert that my credit card was just used even before I’ve left the store. This gives me great comfort with regard to fraud.

5 years ago

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Bee Endicott, NY

I have banked with Chase for years. I closed by checking when I moved away from the branch, but I kept mt credit cards. Did you know that Chase and Amazon are partners? Now you know. They offer a lot of reward points with their cards.

5 years ago

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Roxana Perez ,

I have had Chase for over 4 years and I have no complaints! Their programs are accessible, costumer service is always very responsive, and they have wonderful offers. My card specifically, for example, allows me to use it internationally with no transaction fees.

6 years ago

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Carol Kalvik

I've had this same card for over 15 years with only one small billing problem. One call to Chase's customer service phone number and my issue was resolved immediately with apologies, speed, and much professionalism. I have cancelled other credit cards due to billing issues but the Chase card I recommend whenever the subject comes up.

6 years ago

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Beverly

They are able to give you clear information. They have excellent security services and quickly respond if something does not seem correct in a transaction. They will help you if you need to get a refund from a company that hesitates to do so.

6 years ago

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Mandi Smith American Fork, UT

Chase gives us all the opportunity to transfer money super quick and easy from one account to another. I always transfer money from my account to another and there are no complications, just a few simple buttons. This company is very trustworthy and reliable. There is never a problem with Chase.

6 years ago

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Beverly Schacher Long Beach, MS

We have had our Chase credit card for many years. The interest rate is comparable to other credit card companies, there is no annual fee and they have excellent customer service. We have been very satisfied with our Chase card.

6 years ago

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Sheryl Wilson

We have a low interest rate. The main advantage for why we use this credit card is to earn Southwest Airlines Sky miles. Chase also notified me when a suspicious charge was made on my credit card. They froze my account and sent me a new card right away and refunded the fraudulent charges.

8 years ago

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Gioacco Mahopac, NY

They have a great combination of online, automated telephone, and telephone representatives. They also send messages via email and/or text messages if there is any unusual credit activities. They take my security very seriously and I like that.

8 years ago

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Lindsey American Fork, UT

I have a Chase Disney Card. It's the best! Definitely recommend it. The bank is very professional, their website is easy to use. The employees are very professional and helpful. I've never been put on hold for too long waiting for someone to answer.

8 years ago

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Connie Mayer South Jordan, UT

Chase has been a reliable company for us. We do prefer other cards more, but we do use our Chase card. We have missed a payment before, and if we call them, they fix it for us when we honestly just missed the payment. They are good people to work with.

8 years ago

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J. D. Maney Pensacola, FL

I applied for and received a Chase credit card through Amazon. It was one of the best decisions I ever made as I shop at Amazon frequently and can choose to use my Chase card to pay for my purchases. And from Amazon, I get monetary rewards for using it! Can't beat that. Oh, and Chase ALWAYS verifies my identity whenever I log in to my account. That makes me feel very, very secure in their ability and willingness to go the extra mile to make sure my account is secure!

4 years ago

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Saraswati Manandhar Herriman, UT

I have my checking and saving account at Chase. I do not have to drive longer even I moved, they are mostly found closer. Due to online banking, high school account, locker, ATM, chase has made my life better. Also, during opening of the account, sign in bonus has helped me financially too. Also, they have very good customer service. I will recommend this bank.

4 years ago

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Barbara Luke Chicago, IL

I use my Amazon Chase card for all Amazon purchases because of the cash back. My other Chase card is through Southwest Airlines. I rarely use that, however, they just implemented a payment plan without interest over time, without fees for a short time. That makes it more likely I will use that feature since I haven't been able to travel much the past few years.

4 years ago

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RONALD WHITE Show Low, AZ

Best customer service I have ever had with a credit card and I have 4 cards through them. In case of fraud, they are on it before I have even known about a problem. They shut down use of my card and I get a text message or email letting me know of fraudulent use. When I have lost or misplaced my card, they shut down the card and overnight me a new card since I am a valuable customer to them. Thanks Chase CC Department

4 years ago

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Brad H Gilbert, AZ

I have used the chase credit card for the past 20 years. The card has worked well for me and allows full payment of charges each month. without penalties. Their service center was very responsive one time when I lost the card. They were able to shut down my card services and issue me a new card within 24 hours. They are also very responsive when there are charges that seem spurious they have rejected the charges until I gave them a call. I appreciate this type of attention to make sure that others don't charge on my card and get away with it.

5 years ago Edited September 14, 2021

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RodrigoRamirez Austin, TX

I opened up my 2nd ever credit card with Chase and it was great. I liked how every now and then they have promotions for extra cash back and email you about it so you aren't out of the loop. It's to a point you have to activate it. To some, that may be annoying, but to me, that's just a step to inform me of the actual promotion and have had a great experience overall.

6 years ago

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Derrian Tallahassee, FL

Chase bank is literally my favorite bank. I have tried different banks and I have finally found the bank I will stick with. The chase bank app is so functional and its easy to transfer money to people with or without a chase account,as long as they have zelle. They ensure that you do not get scammed out of your money and help you get your money back if you have paid for something and didnt recieve it.

6 years ago

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camron Rexburg, ID

Ive been with chase for 8 years and they have been the best. I have other accounts with Discover and American Express, yet Chase is still on top by far. Their rewards program through Sapphire reserved has paid for an entire trip to Europe just from the expenses I would have been paying otherwise. They have also given me special bonuses every now and again like a 5% APR for the year, just because I've been with them as long as I have. I would highly recommend them for both a checking account as well as a credit card.

7 years ago

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Beth Farmer Pleasant Grove, UT

We love our Chase credit card. We get points back on it and you can pick gift cards or just cash back into your account. We never leave money on the credit card so I don't have experience with their interest rates because we are never charged interest. But I do like the cash back. I was very impressed when our card was being used by someone we didn't know online. They caught it immediately and called to let me know they'd need to shut it down. They reimbursed us for each payment the person had made. Very impressive and I felt safe being their customer.

7 years ago

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Reese Pleasant Grove, UT

I am a fan of Chase credit cards, as they have the name of Chase behind it and have great rates, that will go down over time. Easy to manage over time and they have great customer service that has helped me a time or two with late fees and when I forget to pay of time. They also had some good promotions for cash back that made my spending even better.

7 years ago

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Brandie Rudy West Jordan, UT

Chase credit cards provide great rewards, no annual fee, low interest rates if you qualify, and easy access to all your accounts online for billing, questions, and other options for refinancing or consolidating debt from higher interest rate cards. Because I also bank with chase all of my accounts are on the same website so I only have to remember one password. They email when payments are due and I can also set up autopay which makes my life really easy.

7 years ago

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Melanie Kinslow Buda, TX

Love love love our Chase Sapphire card. We earn points for travel, car rental, merchandise, hotels... and if there is ever any suspicious activity, Chase is the first to call and ask if we made certain charges. They are the best at monitoring our cards and making sure we are safe. They also provides travel insurance, car rental insurance and free exchange when traveling to other countries.

7 years ago

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J Paul Wright Central, UT

I like that my Chase card does not have fees, but I also do not get rewards for this card. The card itself and their service is easy to use and I like that when my mortgage was taken over by Chase, the accounts tied together for easy online access. Since I have an AMEX, this is my other card because VISA is usually accepted everywhere else that AMEX isn't.

8 years ago

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Karen Ramirez

They are responsive and when I have had a concern about an item on my card, they help resolve the issue for me.

6 years ago

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Tim Johnson Eureka, IL

Best high limit cards to get, wish there loans against credit card was able to be more than 24 months, personal loans against credit card are comparable with bank if not better.

5 years ago

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Deb

I love my chase freedom unlimited. It is accepted everywhere. It gives 1.5% on all purchases. If there is a problem it is taken care of immediately. You can check on purchases through the website or the app.

6 years ago

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Lily Grant Lehi, UT

My family has used chase bank checking accounts, credit card, and savings accounts with chase banks for years. I would highly recommend chase bank as a trusted bank. They have locations everywhere.

6 years ago

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Eddie Rios Ogden, UT

Chase has been a great bank to handle my credit cards. They offer easy card replacement, great low rates and plenty of consumer protection. One of my best credit cards in my wallet.

6 years ago

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Joel Marquez Tucson, AZ

i love em the rewards are awesome i went to bank to raise my limit and had $170 bucks there Belem my banker intantly help me out and got me those 170 buck back into my account

8 years ago

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Suzanna Wootton Springville, UT

I have nothing negative to say about Chase! They are kind and friendly whenever I have to interact with them and I LOVE my chase freedom card. I use it for everything and i get cash back every single month. It's awesome!

8 years ago Edited September 14, 2021

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Irene Schmigiel Buffalo, NY

I have had no issues. The only thing I wish for is that someday I could actually talk into my bracelet and pendant. Sometimes I forget to take the piece you talk into and listen to,

9 years ago

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Clifford Parker Fairview Heights, IL

I've had the card for 30 plus years and have never had a problem with service or the products offered by Chase. I am completely satisfied with Chase and would gladly recommend their services to my family and friends.

9 years ago

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Judy Fred Narragansett, RI

Chase is a superior credit card company (bank). They offer reasonable rates, flexible payment options, and a phone app that is a breeze to use. The technology is spot on. I love that I can just "tap" and go. I have other cards, but this is my "go to" card! Love my loyalty rewards -- so many options!!

4 years ago

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G. W. Columbia, SC

Awesome features! Chase credit card services go beyond just credit card usage. You can actually use their card when renting a vehicle and don’t have to pay for extra vehicle insurance coverage because it’s covered by using their card for the rental. I also love the connection with Amazon card services.

4 years ago

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Erica Reynolds

I was drawn to Chase because of their referral bonuses! I opened a bank account with them to start saving. I also ended up getting a Chase credit card through Amazon. I've gotten alot of cash back rewards that I've been able to use straight from Amazon. It's my favorite card!

4 years ago

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Yuli Gallardo Delray Beach, FL

I have been a Chase Credit Card customer since I got my first line of credit around 2006 and have stayed a loyal customer since then. I enjoy and have used their rewards program a lot of times and their VISA card gets accepted everywhere I go which gives me a piece of mind when going shopping or dining out.

4 years ago

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Korinne C Riverton, UT

I currently have an Amazon credit card through Chase and it has been great. I use it so often that I get a lot of Amazon points to go towards more purchases. The Chase website is easy, clean, and modern. We plan on keeping that card for a long time.

4 years ago

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Alicia Mesa, AZ

I have used Chase for a credit card in the past and had no issues with them. Their cards were in the mail before the old ones expired and when we needed to make a change on our account, they were there and happy to help! No complaints!

4 years ago