Reputation: Fry's has a great reputation as a privately held company. This family-owned business was started by a group of brothers who are still involved in the daily operations of the company.
Products: Fry's has PCs, Apple Computers, iPads, Smart Tablets, e-readers, and even appliances. There are also software products, audio items, and toys/games available for customers. We felt like Fry's had one of the broadest selections of categories in this industry.
Shipping and Customer Service: Fry's has a truly global reach, with both domestic and international shipping. Some items on the website ship for free, while others have shipping starting at $1.99. Also, there is a 30-day return policy, as well as a 30-day price matching policy.

Fry's also makes it very easy to pay for your purchase. While they don't take any online payment such as PayPal, we found that they were set up to do money transfers, money orders and personal checks (if you purchase an item via mail), and gift cards or Fry's credit cards. They also make it very easy to do business with tax-exempt businesses. One aspect of their product line that was beneficial was their items for existing electronics. We found that we could find batteries for most MP3 players and other accessories. Fry's also offered a barebones computer system for customers that might want to purchase something basic to start with. It's also possible to purchase electronics from Fry's in order to create a custom computing system. We also felt like they had a selection of Apple computing products similar to that of the Apple Store. We looked at some of their computers, especially their MacBook Pro 15" Retina. With other retailers, such as Best Buy, we only found a few Apple models. Fry's has the latest MacBooks and iMacs available for customers, offering the newest systems that Apple has to offer.

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The Bad

Lacking software
Support for Apple customers
Lots of items are sold out

Overall, we felt like Fry's was a great company to do business with. There were a couple of things, however, that we felt that they could do better on. These are listed as follows:

We would like to see more software available their website. For example, there weren't many Adobe products to choose from. Many of the standard products sold for graphic designers via Adobe were not available through their website. Also, some of their software titles are only available in stores.
Support for Apple Computers: While we loved the number of Apple computers available from Fry's, we had some qualms about the limited number of Mac accessories that were available. There were only a few keyboards and mice available from Fry's, whereas the Apple website had a lot more.
The availability of certain items was questionable. Due to the holidays, many items were sold out. For example, we found a great 16 GB Kindle Fire for $199. However, due to the high demand of this item, it was sold out. If an item is sold out on the website, then perhaps it should be removed from the catalog.

The most frequent complaint involved issues with products/service. Many customers had a hard time with the turnaround time on their repair. Other customers had an issue with trying to get in touch with a manager over their repair. Even though Fry's has a great reputation, better customer service can help address these complaints.

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The Bottom Line

We recommend purchasing electronics from Fry's without reservation. Here is what we liked about Fry's:

A family-owned business with a great reputation: Fry's has stores in most major areas in the country so it is easy to pick up an online purchase. There are also easy domestic shipping options to all 48 contiguous states.
Free Delivery on Many Items: On the website, Fry's often indicates that they have free online shipping with a little logo next to the item.
The high number and variety of products available: Fry's offers computing brands from every major brand name, from Apple to HP. They also sell the Kindle Fire, iPad, and other accessories.
The 30-day price matching guarantee and the 30-day return policy are among the most generous in the industry.

Here are some things that Fry's could improve upon:

The number of software products that are available on the website in comparison to the store, as well as an increase in the number of software types available (Adobe CS was not included on the website).
Some customer service improvement might be warranted by the complaints we have read.
When items become unavailable, they should be removed from the website. Also, for high demand items, Fry's should increase their inventory in order to get rid of the "one item per household rule," which we saw with the 16 GB Kindle Fire.

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User Reviews

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4.1

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31 Reviews

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Beverly Schacher Long Beach, MS

Frys has a great selection of electronics at very reasonable prices. Their stores are huge and sell everything from small electronics to large appliances and furniture. I definitely recommend Frys for both online and in store purchases.

6 years ago

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Noa Ranoa Vista, CA

Without a doubt still in business and moving product. They have everything. You can actually shop here and go online, but they have everything onsite. From memory to brackets, they're there.

4 years ago

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Tanner Cook Gilbert, AZ

Fortunate enough to have a frys electronics near me. They have a huge selection of anything electronic. I was even able to find my to-Nspire calculator there when it was sold out online!

7 years ago

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Luke Swierczynski Troy, MI

I built my first PC going here. The associates were extremely knowledgeable in terms of compatibility of parts. They made sure I had everything I needed.

4 years ago

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Joanna Hester Gilbert, AZ

We don't live close to a Frys, but when we want a great selection we make the trip to shop there. We never leave empty handed, and usually purchase more than what we came there for. Always receive great customer service.

8 years ago

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Fred Frontino Mesa, AZ

I've always enjoyed shopping at Frys for computer parts and accessories. Selection and prices are good.

5 years ago

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Steven Klaproth Phoenix, AZ

One of the most amazing stores with a huge variety of electronics. Love the selection and friendly and professional customer service.

5 years ago

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Melissa vandenover Saratoga Springs, UT

This is our Go To store whenever we need anything "techy" they have a lot to choose from and a great selection of great name brands.

6 years ago

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katiec Provo, UT

Coolest atmosphere of most of the electronic stores I have been in. Loved going there with my family to buy our electronics.

8 years ago

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Rick Froid Park Ridge, IL

Frys.com has some of the best deals. They have weekly sales and are very competitive

4 years ago

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Matt Hanzel Saratoga Springs, UT

I wish there was a Fry’s electronics closer to me. Their selection and prices cannot be beat.

7 years ago

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John Schwab Sandy, UT

Always able to find any hard to find electronic item in the Fry's stores. Great service

9 years ago

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Kristen Dorsey Sun City, AZ

We always find helpful professionals at Frys. The service is good and the products are good quality.

5 years ago

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Brittany Wilkinson Herriman, UT

We purchased a really nice tv from Frys. We really appreciated the customer service we received and have loved the tv.

6 years ago

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Samantha Millville, UT

Electronics heaven! This store needs to come closer to me! I am always able to find what I need at an amazing price!

8 years ago

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Ashley Johnson Las Vegas, NV

Great prices and convenient locations. My favorite grocery store for fresh produce!

5 years ago

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Richard Loganville, GA

Great experience, got a really good PC from it.

7 years ago