Zulily Logo
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4.6

Overall Score

Author: Kalicia Bateman

LAST UPDATED: December 30th, 2021

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The Good

  • Great prices for designer items
  • On-going promotions that change daily with new merchandise
  • Large variety of product material
Zulily is a very unique company that offers many benefits to their customers. The way the shop is designed is to bring ease to the busy lifestyle moms often face. Their goal is to provide these women with a one-stop shop for all their shopping needs by bringing them designer items at discount prices. The website operates a little differently than normal shopping sites but the company is very upfront about their procedures in their online descriptions. The way Zulily operates is by bringing in merchandise from other companies and brands to sell on their website at a discount price. Most items are designer items or name brands that Zulily sells for a fraction of the cost. Many of the products sell within the twenty dollar range but can be as low as ten dollars with any sale promotion used. Other retail websites often only have one or two promotions going on at any given time. Zulily has made it a point to be different and offering lots of promotions is one way they accomplish that goal. The site gives customers daily and sometimes hourly promotions. The homepage is constantly changing to reflect new deals they are offering to customers. The marketing and advertising department at Zulily even suggests that if customers become fans of the site they should download the Zulily App to be able to keep up with the constantly changing promotions. Another lure to the shoppers at Zulily is the large variety of material that they sell on the site. They are not limited to being just a clothing or home décor store, but instead they offer anything a mom could think of that she might need in her home. They sell both men and women clothing including a plus size selection. They sell kids clothing, toys, gifts, home décor, shoes, baby and maternity items and much more. The site has so much material that shoppers can easily browse for hours and the company suggests again that customers use their App to be able to narrow down the searches of what they want to purchase.
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The Bad

  • Shipping and returns hassle
  • Poor customer service department
  • Fast paced online shopping
An online retail store with the number of options that Zulily presents unfortunately falls short in some areas. The shipping and handling procedure at Zulily is difficult for consumers. Although the company is very clear about how the policy works on their website, if a customer does not read through the print entirely they could be disappointed in how their items make their way to them. Merchandise is not created at Zulily but instead bought from other companies and sold to shoppers, making them a middleman of sorts for online retailors. This makes the shipping process take longer than shopping directly from another company. Most items take as much as four to six weeks to get to their destination once they have been purchased on Zulily. The company does not offer a general free shipping policy but does have promotions that will sometimes include free shipping. However, one benefit Zulily does offer their customers is their all day shopping and one-time shipping policy. Because items move so quickly on the website the company allows shoppers to buy an item and keep it in their cart all day and continue shopping. They then only have to pay one shipping fee once their purchases are completed instead of paying shipping for each item they find at a great price. Returns at Zulily are just as complicated as the shipping and handling. Again, because of the way the company runs, as a middleman, returns are difficult, time consuming and costly for any customer. The website does not offer a clear return policy but instead directs any shopper wanting to return an item to contact their customer service department as quickly as possible. The customer service department however is noted around the Web as being difficult to get in contact with. Many customer reviews state that the customer service at Zulily is poor and needs to be greatly improved. The website layout at Zulily is designed to accommodate all of the merchandise available that is constantly changing daily. As mentioned before, the site brings in designer items from other websites to sell at discount prices. Most of these items are only available to purchase for a minimum of three days on Zulily. All merchandise is limited in the quantity and size, and the website runs off of a first come first serve policy. Once an item is sold out, it is not restocked but instead replaced with different merchandise. Even if an item is not bought, if the time frame runs out it is taken down from the website and is no longer available for purchase. This leaves shoppers having to quickly decide what they want and to purchase it quickly. It also creates a bit of chaos for the site itself in that it is constantly changing and customers can rarely find an item more than once.
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The Bottom Line

Zulily is a very unique website that is specifically designed for moms and gives them a one-stop shop for most of their purchasing needs. They have a large variety or products, great prices on designer items and have countless promotions and sales that update constantly on the website. However, the shopping at Zulily is fast paced and although the procedure is laid out clearly on the site some shoppers might not like the unique style of Zulily. The shipping process takes longer than normal and returns are not easy with a difficult customer service department. Zulily is a fun way for moms to find what they need and their available App makes keeping up with the fast pace a little easier.
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Star Rating

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3.7

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66 Reviews

Review Breakdown

5 grade

41%

4 grade

24%

3 grade

11%

2 grade

6%

1 grade

18%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Thamara Frisco, TX

So impressed with this company. I didn't realize that I was shipping it to my Texas address instead of Florida and quickly attempted the change. I did so, only to find out that my address still had Texas in the state field. I contacted the company to let them know. The customer service associate let me know that with the zip code it might be ok., but he would let the supervisor know. They proceeded to call me that night to let me know that just in case, they were shipping the order again to my corrected address. I received to orders at the same time faster than anticipated. Needless to say, the extra shipping is going back. This is great customer service at its finest. I am very impressed. I will be shopping with Zulily again! <3 <3

7 years ago

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Sharon Louisville, KY

I have been ordering different products, mostly women's clothing from Zulily for the past 2 years. I have had times when I did not receive the items that were supposedly delivered. I contacted customer service who made adjustments to my account/refunded the money with no problems. You do need to be careful of sizing because some items are being shipped from other countries. The site has a size chart that is extremely accurate for your use. Sometimes items take a long time to ship, so I wouldn't buy something that I needed in a hurry from Zulily. I get so many compliments on the clothes I purchase from this site because a lot of the designers are very unique. Paying attention to the brands is important as well, although since I started using the site, I have discovered fabulous brands that I was not familiar with before shopping online. I recently purchased salon hair products from the site which was a pleasant surprise. I have bought children's clothes, toys, women's shoes as well from the site. I was such a good customer that I was offered and accepted a Zulily credit card that allows me to charge my purchase over one billing cycle or to have it billed against my credit card over 3 billing cycles. I have had an excellent experience with this company.

7 years ago

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Jennifer W Whorton Oklahoma City, OK

I have been shopping online with them for years and I love it! You have to shop with the mind set that it does take 2 to 3 weeks to get your goods. They have a great selection of value goods of maybe cheaper quality (that seems to last pretty well, I have no shame, I buy it) and very nice quality expensive goods at discount prices. Because everything is at discount prices, you cannot always return it. The one or two times I did have an issue or was sent the wrong thing, they let me keep the item, gave me a full refund and a $10 credit toward my next purchase. Like I said, I have had great experiences with the site and shop there often!

8 years ago

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Adefunke

I ordered a black shoe from Zulily but got navy blue instead. Sent an email about the shoe, got a $20 credited to my account and was told I needed to send the shoe back, calculated the cost of shipping back as Zulily won’t pay for returns and told the rep I’d keep the shoe ,and the $20 shd be taken out of my acc. Got a response back that I can keep the shoe and money wld be credited back to my acc. All this within a space of 2hrs. That’s good customer service .

7 years ago

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Molly Keogh Ogden, UT

Zulily has great deals. I have to try hard not to purchase items everyday. We have received a few items that were damaged and they were super good about refunding if they were out of product or replacing if they still had some in stock. You have to act fast or they will run out.

6 years ago

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Mo Matthews Charlotte, NC

first time buyer with zulily, and I must say it was absolutely wonderful!! I purchased two maxi dresses and they arrived fast and the quality of the dresses is immaculate, pricing as well!! I am thoroughly pleased with my purchashes, and will buy again!!

8 years ago

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Nicole Jones Riverton, UT

I've been shopping Zulily for several years. I love the variety of items they offer and the new companies they continually introduce. Of the 1-2 times I've had an issue on their website for with an order, their customer service is so helpful! If, for any reason, they are not able to fulfill an item I've ordered they always add a $10 Zulily credit to my account!

6 years ago

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Badwolf Newport News, VA

They provide great customer service. Very accommodating and fairly priced. The smart pay feature makes it easier for me to get more of the items I want with out stressing over the cost.

4 years ago

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Heather Milke Olney, MD

I love the various merchandise offerings on Zulily. I recently purchased a pair of shoes at an amazing price. I plan to take advantage of some home items at a a good price for my next purchase.

5 years ago

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Aidan Keogh Ogden, UT

I love that I can purchase such high quality clothing at Zulily for amazing prices. It is also nice that the brands and styles change so often. You must act quick because often great clothing deals sell out.

6 years ago

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Julie Taylor Ogden, UT

I love that I can get great products for discounted prices. It is a site that sometimes I have to not go to because if I see the great deals it is hard to not to buy clothing.

6 years ago

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Desi Pleasant Grove, UT

Zulily has the cutest baby clothes!! I bought a cute dress for my baby cousin and the whole family loved it. I will definitely come back here again to find more cute clothing wear for my family!

7 years ago

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Cathie Chavez Banning, CA

I love Zulily it has so much to offer there reliable you dont have to wait long for your orders to come. When you call coustomer Service they are very helpful and very professional

7 years ago

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Adrienne Port Saint Lucie, FL

Lbisse plaid dress is gorgeous! Runs true to size and fits like it was made for me! Super comfortable and great price!!! A plus!!!!!

7 years ago

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Deborah integlia Bedford, NH

Love getting surprises in my email box almost every day. The bargains for name brand and designer brands is the big attraction along with the great lower than normal price.

6 years ago

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Michelle W Coraopolis, PA

Aside from my furniture and home decor obsession, Zulily has clothing that is surprisingly good quality. I've order some sweaters from here and have been pretty satisfied.

6 years ago

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G. Nicholas

Easy to find clothing in my size that doesn't make me look old and dowdy. They have clear and easy return policies.

7 years ago

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Katherine Smith Salt Lake City, UT

I like the shop and they are organized in a way that is user-friendly​ and they have great customer service.

8 years ago

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AmyConder22 Eagle Mountain, UT

This is always a great place to find cute stuff for amazing prices. There is always new deal going on which I love the variety.

6 years ago

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Nikki Zimmerman Eagle Mountain, UT

Zulily has some of the cutest clothes! I love getting my daughters outfits and shoes from here and you can’t beat the prices!

6 years ago

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Allie Powell New Orleans, LA

I love going online and shopping for clothes on here. They always have things for adults and children and I love the different styles

6 years ago

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Jami Lucas Eagle Mountain, UT

I always find great, random stuff online for a great price. The shipment has been surprisingly quick.

6 years ago

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Linda Webb Eagle Mountain, UT

I love this site and love how they have new deals all the time. Everything on here is a great price.

6 years ago

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Kathie Bowman Lakeside, CA

Zulily has it all from kids clothes to parents clothes to toys. They have some amazing outfits for the holidays.

7 years ago

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H Moore Lehi, UT

Zulily has really pretty blouses, and I've bought a few of them when I know I need to dress up for a presentation.

8 years ago

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Christina Shumway Managua, MN

I bought a dress from Zulily and it is super cute and fashionable. They have really good prices.

6 years ago

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Mazi Marcel Womack Cedar City, UT

Zulily is a great website with awesome clothes with great styles and quality!!!!

7 years ago