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Victoria Secret

5.6 Overall Score

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We may receive referral compensation from some of the companies on our site. This compensation does not impact their reviews or rankings. Why you can trust us

Victoria Secret

Name: Victoria Secret
Rating: 4.3

Is This Your Business?

4.3

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200 User Reviews

5.6

Overall Score

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4.3

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200 User Reviews

5.6

Overall Score

Compare

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Author: Kalicia Bateman

LAST UPDATED: February 18th, 2022

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User Reviews

Star Rating

4.3

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200 Reviews

Review Breakdown

5 grade

56%

4 grade

27%

3 grade

12%

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Kaylee Gay Chicago, IL

I love how comfortable Victoria Secrets's bras and underwear are. I refuse to buy it from anywhere else. Their bras have great support and have so many cute designs with lace. I also love that their underwear has no seam lines and it almost feels like I am not even wearing anything. I also love the sales that they have because it makes it even more affordable. Their customer service is also amazing because they genuinely care for their customers. When I first went in they measured me and gave me so many options. They walked me through the entire process and wanted to make sure that I was happy with what I was buying. And not a lot of company's do that to care for their customers.

4 years ago

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Makayla Holland Gaithersburg, MD

I give Victoria Secret a overall 5 star rating. There online app is very easy and simple to use. There business is very organized you can app thing to your favorite, or add to your cart, then just pay for them. And if their are complications you can talk to costumer service through there app. Also in person you can see all the product try them on and see what you like. I think the quality of their product is great.

5 years ago

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Estefi Arreola Leyva Gilbert, AZ

Victoria Secret is a great store! They have the best underwear, bra's, and perfume. I love when the store is on sale because their products affordable at that time. The products are made comfortably and last long. I have multiple things from Victoria's secret and I love using them. The store has also workout clothing, swim suits, and pajamas that cute and still fashionable. What they started doing was create lip products and bath bombs that work great, and people use.

8 years ago

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Becky Skabelund Sandy, UT

The employees at VS are always very helpful. Returning clothing is easy. I think the customer service online is fantastic. There was a time where my order from online came without a few of the items I ordered. I emailed Customer Service and they immediately sent me the items I was missing, no questions asked. High quality clothing for the most part.

8 years ago

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enelson3903 Bowie, MD

I have found Victoria Secret to be a great store when shopping for my wife. They have very reasonable prices and there is a wide selection of items. There is online store is great and is to find items you are looking for. They customer service does a great job with returns and helping you with any problems purchasing items.

4 years ago

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Emily Tallahassee, FL

I have yet to try any other bra that lasts as long as these bras last recently a bra I had for 7 years broke, that's a bang for your buck. Although the bras are definitely pricey, you can always find a good deal during the semi-annual. I also like the selection of underwear particularly cotton cute and functional!

6 years ago

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Hannah Pleasant Grove, UT

Victora's Secret is my favorite place to get lingerie. They are expensive, but I've never had a garment from there that was poor quality. Everything is just beautiful! I do agree with other reviewers who wish that VS wouldn't advertise so boldly outside their stores. If I'm walking with my kid past that, it's just plain too much.

8 years ago

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Michelle Rios Ogden, UT

When looking for that special something... I can always go to Victoria Secret's website and order just what I need. Their site is easy to use and offers views of articles from all sides, so I know just what I am getting. Victoria Secret's quality is unmatched and their sizes are true. When I need to speak to customer service, they have been responsive to my needs and very helpful.

6 years ago

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Whitney Stanko Smithfield, UT

MY ALL TIME FAVORITE STORE!! I spend way to much money here but it’s ok because it’s all worth it! I love there Victoria sport, pink, and Victoria secret side! I love there sport bras and leggings, regular bras, and don’t forget the thongs! My fiancé loves when I get Victoria secret! It’s also so comfortable and I’ve never had any problems with anything. Amazing quality, can be expensive but there stuff lasts forever!!

7 years ago Edited September 14, 2021

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Amelia C Anchorage, AK

I always have a really hard time finding my size in most lingerie stores, but Victoria Secret always carries my size! The staff are so helpful and always help me find exactly what I am looking for.

4 years ago

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Summer Porter Managua, MN

Victoria's Secret always has salesmen and woman on the floor to assist customers. Their under/lounge wear and lingerie is of fantastic quality and the bras I have bought from them have lasted me for years. It is a great place for fittings as well.

6 years ago

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Dorrie2001 Charlotte, NC

The material they use is perfect and never irritates my skin. I also love how helpful the workers there are at all times. A little pricey but worth the money you’ll be spending

6 years ago

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Tanner Cook Gilbert, AZ

Just as any good husband would, I go with my wife into Victoria’s Secret. For the most part both my wife and I agree that they have some pretty high prices, but she always make sure to go when they have the underwear on sale. My wife typically gets bras elsewhere.

7 years ago

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Nana Asiata Herriman, UT

The staff there is always so kind, and when you can't find what you need they are always there to help you. Ordering online can also help a lot when you can't find what you need and it's amazing!

8 years ago

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Kelsey Provo, UT

Victoria's Secret is good at what they do. Their prices are higher than other stores in their industry, but the quality of their products makes up this difference. Their sales associates are always eager to help you and they are understanding about returns and exchanges.

8 years ago

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Connie Mayer South Jordan, UT

I like their quality, and their prices seem fair for the quality of the lingerie. They don't have my bra size though, which I don't like. It isn't fair to every body size. I don't like their ads either. There is too much nudity in their advertisements. Some aren't so bad, but some are too inappropriate.

8 years ago

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cb Thibodaux, LA

very nice staff and selection! the online store isn't as big and doesn't have some of the things they have store. If they can extend their products they have in store to their online site, I feel they'd very much benefit from it and would allow for more customers to be willing to shop online.

6 years ago

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Amy Christian ,

VS is my go to for my daughters Christmas PJs . They have the cutest selection and great quality. The sizing is easy to determine because it’s true to size. I especially love during the holidays all of the PJ sets with the slippers and when they go on sale.

6 years ago

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Allison Campbell Gulfport, MS

Victorious secret is a wonder online store you can trust the customer service and you can trust them with returns. But what victorious secret isn't conscious about is that there clothes don't really fit curvy or bigger womens well.

6 years ago

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Michelle W Coraopolis, PA

BIG BIG FAN of VS. All my lounge wear and under gutchies are from here. The only place I found comparable is Aerie, but I'm pretty partial to VS. The quality is just wonderful, and if I could wear lounge stuff everyday, I would.

6 years ago

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Kathryn Robinson Riverton, UT

In some ways it is difficult to shop at Victoria Secret online because of sizing. But, if you know your size, online shopping is the way to go. Victoria Secret has a semi-annual sale and you can find some great deals online. I usually stock up during these sales.

6 years ago

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Megan A McEvoy Tallahassee, FL

The staff at Victoria's Secret is so helpful and they all make you feel very comfortable! They're really great with bra fittings and they have great promotions throughout the year like the semi-annual sale! Their marketing is great to make women feel confident, and I love their products!

6 years ago

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susie Kaysville, UT

i love victoria secret. they have the cutest underwear and bras. and they last for years. kind of expensive but understandable because of how nice they are and how long they last. i’ve had some of my things from vs for so many years and i love them. and being able to shop online is the best.

7 years ago

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Sarah Kaysville, UT

This is the only place I get my bras. I’ve never loved a bra so much. This is the only place I get my underwear now. It’s worth the price! And the ladies that work there are so nice and always make me feel comfortable asking any questions.

7 years ago

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Anne Sainsbury Payson, UT

Victoria secret is a great place to get wonderful perfumes and great gifts for bachelorette parties. I have purchased many products for friends that are getting married and the company website has been very helpful for me. I find it easy to use and I enjoy not having to go into the store to make all of my purchases. I will be using it for future purchases and recommend it to anyone who is looking to save time and buy good products.

7 years ago

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Mia Hernandez Tempe, AZ

I LOVE VICTORIA SECRET! This is hands down my favorite store to shop at they are expensive but still have great deals on most of there items and honestly even if you buy something at full price its well worth the investment i only wish they had like a plus size option only going up to what they think is XL isnt a good variety for sizes in my opinion

7 years ago

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Chad Edgar Wentzville, MO

What can I say about the Victoria's secret. I can buy all kinds of fancy clothing fancy perfumes body sprays love this place has everything you can think of

4 years ago Edited February 14, 2022

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Abigail Land Tallahassee, FL

Quality clothing with friendly and helpful staff. They will help you find the perfect size and fit. Bras last a long time even with washing and drying them.

4 years ago

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Natalia Correa MDTribe Miami, FL

I buy all my underwear at VS and I love it. They have amazing deals periodically and the quality is phenomenal! Their customer service is amazing always.

6 years ago

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Ioana Asiata Herriman, UT

Victoria Secret has the most comfortable under garments. I love the lingerie selections they have as well. They have bras for every type of dress that you need. Staff is always helpful. Sometimes lines are long in stores.

6 years ago

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Molly Keogh Ogden, UT

I have been purchasing at Victoria's Secret for many years. I have always felt like the quality of their product was great. The last time I went into the store I felt completely uncomfortable. I felt like the pictures all over were so provocative. They were not just modeling the apparel it was way more suggestive than it need to be. Not sure I will every go back.

6 years ago

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A’lea Richardson Lakeland, FL

Proud angel card holder. Love all the sales and deals they do throughout the year. 7/27, can’t beat that! Always a warm welcome whenever I’m visiting the store

6 years ago

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Audrey Mitchell Managua, MN

Victoria Secret is surpisingly my favorite location to buy leggings from. The material is not see-through and is very flexible and durable. They are more expensive, but worth the investment.

6 years ago

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Nishita McLean, VA

I LOVE LOVE LOVEVictoria's Secret! Their products are high quality, whether it's perfume, clothing, etc. They last a long time! the staff is friendly and helpful.

7 years ago

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Shari Evers Lehi, UT

I’ve been measured for bras multiple times and it seems like it’s not the right fit each time. I do end up with a really good comfortable bra, but never in the size I’m told to get!

8 years ago

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Nicole Jones Riverton, UT

Loving shopping at Victoria's Secret! Won't purchase bras and panties from anywhere else! I also enjoy shopping VS online. Their site is so easy to navigate and I love having the items I need shipped right to my doorstep!

6 years ago

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Erin Glendening Livingston, LA

I like the deals that go on at Victoria’s Secret, but they’re sizing is a little confusing from time to time. Overall I think they’re clothing and underwear are very reasonably price.

6 years ago

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Mariana Linares New York, NY

Ordering from Victoria Secret online is great and easy, especially if you already know your size ahead of time. I order online multiple times when I don't feel like going into the store, and it works great. They also have an easy return process, and you can return in store in some cases.

6 years ago

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Lori Fletcher Saratoga Springs, UT

If they are out a specific size in store, their employees are super helpful and shipping is fast. Worth the price for their products. Just make sure to tell them not to send marketing materials to your home, otherwise you'll start getting things you don't want from tons of other companies.

6 years ago

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Jaci Rhoades Bryant, AR

I love the quality of Victoria Secrets lingerie and sleepwear. I have had items last for years that did not fall apart or fade. Also, the beautiful designs make you feel very feminine.

6 years ago

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take7 Sandy, UT

I've grown out of it somewhat but my daughter likes to shop around there every once in a while. We like deals on personal wear and athleisure for her. Every once in a while we still get lotion for gifts for out of country. Sometimes the prices aren't always what we want where we can get somewhere else but their stuff is pretty.

6 years ago

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Cole Colombo Managua, MN

I purchased a gift card online for my girlfriend and was having trouble so I called customer service and they were really helpful. Although I didn’t buy a physical product I was impressed by the company.

6 years ago

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Nicole Sohm Kissimmee, FL

Love the Victoria Secret Angel credit card. They also offer a great discount when you sign up for it. Their semi-annual sale is when I stock up on all their bras and lingerie.

6 years ago

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Bryndie Managua, MN

I’m a huge fan of Victoria secret. Good quality articles of clothing. Can be kind of expensive but they frequently have deals and promotions going on so it’s smart to shop during those times.

6 years ago

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Asia Bui Gulfport, MS

I LOVE LOVE LOVE Victoria Secret! I always buy my undergarments from here because they are such good qualities and because they are always offering sales and promotions to loyal customers!

6 years ago

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Kassandra Tallahassee, FL

Victoria Secret has the best undergarments for young ladies like myself. They have underpants that come in different designs and are very fashionable. Not only are they cute, but they are super comfortable.

6 years ago

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Connor Farmington, UT

Victoria Secret online has so many more options, which is a lot because each store is packed with lingerie already. Being able to buy swimsuits online is especially nice because they do not always carry them in-store.

6 years ago

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Cooper Thompson Pleasant Grove, UT

Super sexy to super functional intimate wear! Victoria Secret offers all you need for feeling sexy and confident. Lots of comfy clothing and fragrances as well so you can really treat yourself or someone you love here!

6 years ago

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Desi Pleasant Grove, UT

I like victoria secret!! There aren't just comfy undergarments, there's also great smelling perfume, cute clothes, and accessories. They are also amazing quality. Awesome place!

7 years ago

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ave Pleasant Grove, UT

I love getting my bras from Victorias Secret. They are comfortable and fit all sizes. I also love getting their perfume and lotion from their because they always have fun and new scents!

7 years ago

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