The "non-traditional" approach to styling is a major selling point for many shoppers. It is easy to find these products on various sales and deals throughout the year. There are a lot of outdoor clothes available at Urban Outfitters. The "apartment accessories" category provides shoppers with a lot of variety. You will be able to find many things to outfit your apartment with cool, hip things such as a "Heavy Metal" items such as speakers and ear buds to enjoy music and further deck out one's apartments. We liked the pricing of brands that were available at Urban Outfitters. If you spend over $50 at Urban Outfitters, you will be able to get a couple of pieces of clothes and get free standard shipping. Most customers responded favorably to the shipping options available to Urban Outfitters. We also liked the fact that the return policy is straightforward and easy to understand. You can also return online items at Urban Outfitters Stores.

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The Bad

Insensitive marketing campaigns
Customer complaints

Urban Outfitters is not without controversy. We found that their marketing campaigns were sometimes a little bit insensitive. There was a version of Monopoly released called Ghettopoloy. The NAACP criticized Urban Outfitters for this somewhat tasteless game. In 2012, Urban Outfitters also released a transphobia greeting card. This was problematic for LGBT customers, many of which decided to take their business elsewhere. We also looked a little bit more closely at Urban Outfitters' customer complaints. One customer ordered something for a bridal exchange. The item arrived extremely badly damaged. The bride actually called for another item and the customer who purchased the item on the bridal registry was billed twice. This indicates that Urban Outfitters has some problems with its billing and collections procedures.

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The Bottom Line

Overall, we thought that Urban Outfitters had some unique products and services for its customers. The hipster approach and different marketing paradigms make shopping at Urban Outfitters a unique experience. Customers can buy things for the outdoors, deck out their apartments, and find other items in addition to clothes. If you enjoy their style of clothing and have a decent budget, they may be a good option for you. Be aware of their billing issues and also, try to watch for their sales. If they had more sales and better company tactics, we would recommend Urban Outfitters.

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User Reviews

Star Rating

3.8

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90 Reviews

Review Breakdown

5 grade

38%

4 grade

32%

3 grade

16%

2 grade

1 grade

11%

Sentiment Criteria

Value

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Emily Tallahassee, FL

Cute, trendy clothes, often very overpriced for what it truly is. Their sale section makes up for it however, I always find something cute super marked down which is what keeps me coming back.

6 years ago

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Jonny Hancock Draper, UT

I got the coolest swimsuit that I have ever owned at Urban Outfitters. I get compliments every time I wear it. I'd recommend this store to anyone that wants trendy clothes at reasonable prices.

9 years ago

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Karen Torino Tallahassee, FL

Urban Outfitter has really nice trendy clothing but it can be a little expensive. When they have deals or offers however, I love buying from them. It is clothing you likely won't find anywhere else and it is "what's hot" right now.

6 years ago

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Katherine Whyte Miami, FL

The quality of the items you purchase at Urban Outfitter is the best! While the price point might throw people off, what you pay for does last for a long time and you will receive a lot of wears out of it. Their in-store and online selection is very good!

6 years ago

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Desi Pleasant Grove, UT

Urban Outfitters have really cute trendy clothes. Their simplicity is aesthetically pleasing, but for so much simplicity it can be a little overwhelmingly expensive some times. I love the clothes here though, they are really cute.

7 years ago

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Nana Asiata Herriman, UT

Their clothing always fits my style, pricing is sometimes high but can have great sales. The return policy is kind of difficult but i'm sure you can work it out.

8 years ago Edited September 14, 2021

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Kaitlin Ashcroft Mesa, AZ

One of mine and my girls favorite place to shop. They have the best jeans and the cutest tops. The prices are so reasonable plus they always have huge sales. The delivery quick too which is always a plus!

7 years ago

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Rylie Crandall Draper, UT

I like Urban’s wide variety of products and their website because there options are clearly listed. The delivery is always fast and the return policy is fair, easy, and fast.

7 years ago

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Alyssa skinner Gilbert, AZ

Best place to get trendy in style clothes!! Everything is reasonable priced and good quality! They hav emote then just clothing too. All my packages have always arrived on time and the employees are nothing but amazing!

7 years ago

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Shannon B Salt Lake City, UT

I always drop into Urban Outfitters if I'm looking for something unique--whether that be clothing, shoes, a gift for a friend, or accessories. I love their selection!

6 years ago

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Amanda Warrendale, PA

Urban Outfitters is always on top of what's trendy and has a large selection of trendy clothes but I think the highlight is all the "stocking stuffer" esque items they sell!

6 years ago

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Michelle W Coraopolis, PA

I'm not a fan of this store, but my husband LOVES it. Trendy dudes can find a lot of awesome unique pieces here, and that's exactly what he looks for when he does.

6 years ago

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Alex Shirley Pleasant Grove, UT

I love urban outfitters. It has a great option and variety of clothing. Their clothing is very very great quality. Although, it is a little expensive.

7 years ago

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Eric San Diego, CA

Urban Outfitters online is great. You can get the same outrageous prices that you can in store without having to speak with the hipster kids they employee.

7 years ago

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OwenE. Norcross, GA

The clothes are high quality, but there is nothing really unique about it that sets it apart from other brands.

6 years ago

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Logan Hudson Norcross, GA

I have bought pants and hoodies from Urban Outfitters and they have been great so far. The price for the products is not bad either.

6 years ago

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Cole Colombo Managua, MN

Both my girlfriend and I like shopping here because of the cool clothing. It’s pricey and the quality is average though.

6 years ago

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Juliann Mecham Managua, MN

I have purchased a variety of clothing through Urban Outitters and I feel like it is the highest of quality, but they do have nice fashion.

6 years ago

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Campbell Blair Phoenix, AZ

Urban Outfitters is crazy cute but crazy expensive. It seems a little silly to me to pay so much to look like I buy from a thrift shop.

7 years ago

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Annie Chow Tallahassee, FL

Have cute trendy clothes. I mainly shop here for basics and comfortable clothing.

6 years ago

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Randi Nelson Managua, MN

Urban outfitters has been such a good store when wanting clothes that were up to date in style and a good price.

6 years ago

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Jamie Neider Magna, UT

I love their clothing lines as well as their home decor. Good price points make me keep shopping there.

6 years ago

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Clarissa Crawford Managua, MN

Urban outfitters has really cute and in fashion clothing. It is super good quality and lasts a long time.

6 years ago

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Scotlynn Blair Phoenix, AZ

Crazy cute but crazy expensive. Seems a little weird to pay so much money to look like you shop at a thrift store

7 years ago

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Brette Draper, UT

Everything sold here is always up to date with the latest fashion but it tends to be very expensive!

8 years ago

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DeeDee G. Dallas, TX

Pretty pricey for the clothing but it's of pretty good quality. Pants lasts good amount of time.

6 years ago

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Audrey Mitchell Managua, MN

Urban outfitters has great clothes that are up to date in fashion and a good quality.

6 years ago

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Suzanna Wootton Springville, UT

Really cute clothes, I just don't love the prices.

8 years ago

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Kristin Pleasant Grove, UT

Great store have had a difficult time in return items.

8 years ago