Papaya

Author: Kalicia Bateman

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The Good

• Great for young women
• Lots of promotions
• Free shipping over $50 purchased

Papaya delivers a quality shopping experience for its customers. One of the things that we really liked about Papaya was the aim of their customer base. There are not enough companies that are driven towards helping young women feel better about their appearance without the high-priced clothes and accessories. Many families that live on a tight budget can purchase clothes for young women that help them feel good about their appearance and personal image. There are also modest bottoms, shirts, and leggings that are available on their website. These outfits are trendy and also don't promise to break the bank for a family that needs to dress their kids. In an effort to help customers save even more, multiple promotions can be found throughout the site. While these promotions likely change periodically, some of these may include banner images that offer a certain percentage off your order. Free shipping is also available for orders totaling over $50 for customers in the United States. They also include a "Sales" tab on their site, featuring a variety of products that are currently on sale. Solid shipping (free shipping over  $50, otherwise costs are tiered based off order total) and return policy (30 days to return an item from the original purchase date), it should give potential customers confidence in shopping with them online.

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The Bad

• Women clothing items only
• Average prices only

Papaya doesn't deliver in a few areas for some potential shoppers. Their ideal customers are women, specifically younger women. This limits the potential shoppers on their website, however it perfectly serves the customer base they are targeting. For men, boys, and some women this site may not be the best online shopping store for their particular needs. Although prices are competitive (especially when coupled with various promotions), they are not typically low-end bargains. Although not the lowest prices, their clothing items are from a good quality and provide solid value for their cost. Another negative is their lack of being able to return a product from the Internet to a physical store. Often, having to mail back a product can be a frustrating experience for the customer, making an already bad customer service experience potentially even worse.

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The Bottom Line

Overall, we do not recommend Papaya as an online clothing store. This is because of their showcasing younger women's clothing as well as having their prices not as low as some other retailers. They do, however, have some good products available for solid prices particularly with promotions designed ultimately for younger women.