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5.0

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 27th, 2020

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Star Rating

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4.0

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105 Reviews

Review Breakdown

5 grade

35%

4 grade

35%

3 grade

21%

2 grade

5%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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JFriend Lake Mary, FL

Not happy at all!!! Is anyone else having problems with getting their refund back from PacSun ? I have been dealing with them since Dec 28th. I returned my daughter’s Christmas shoes was suppose to get shoes replaced but they were out of stock. Since then I have been asking for my refund & it’s now Feb I’m with no shoes & no refund. The only people whom I can communicate with is customer service and I have not received any help from them. This has been exhausting! Who else can I speak with? Why does it take a company like this 3 months and counting to resolve an issue like this!!!

7 years ago

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Review Source

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ave Pleasant Grove, UT

I don't like ordering clothing from Pacsun. Everytime I go to their website it feels like they just have random stuff posted and it's not very organized. I can never find anything I like there. They always have crop top shirts that are too short and their jeans are way over priced. I wouldn't suggest ordering anything from them if you are wanting to look pulled together and stylish.

7 years ago

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Angela Tampa, FL

I will never order from PacSun again!! The delivery time is awful I have never waited for a package this long before! When I tracked it it’s been sitting in Orlando for 3 days! Never again

8 years ago

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Hadassah Zucker Suffern, NY

Horrible customer service in store and online.

7 years ago