We liked the wide variety of women's products that were available on Net-A-Porter's website. They work primarily with women's clothing, but have a wide variety of brands and products available. When we looked at the "clothing" section of their website, we found tons and tons (110 pages) of items available, but no number to indicate the unique number of products. We also liked the number of designers that were featured with Net-A-Porter. We saw Jonathan Saunders and other high-end clothing products from various designers available. We also liked the price of the items. Some items were in the thousand-dollar range, but we found some nice products that were available for a few hundred dollars. A client could purchase a really nice sweater without having to worry about breaking their bank account. Another positive feature of Net-A-Porter is that a woman founded this company. We found that, during the review process, most companies were founded by men, and therefore, the business model they used was more aimed at men's products. That is not the case with Net-A-Porter.

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The Bad

Website can be difficult
No sales category
Poor reputation

We had a hard time with the website catalog. There is an option of a client to enter a review, however, we couldn't see any of the other reviews. We would like to see what other clients are saying about the product before a purchase is made. We also had a hard time with the lack of sale items being listed on the website. One of the things we wanted to see was a sales category so we could see what was currently a "hot sale." This was problematic for us because we could sign up and get emailed sales, but we might miss this if we weren't a member. We also had some issues with Net-A-Porter's reputation. They have a low listing on Glassdoor, meaning that employees there are not necessarily happy, which often translates to poor customer service. We found some reviews that indicated that customers might not be happy with a Net-A-Porter purchase.

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The Bottom Line

We would recommend going with Net-A-Porter if you are interested in high end clothing with little sales. We liked that the return policy was simple, straightforward, and easily explained on the website. We also liked the customer service that was available with a phone call or email. Even though this review criticizes the overall design of the website, the website is actually one of the most unique that we found in terms of letting the customer pick out merchandise as if they were at a fashion shoot, pointing and clicking to purchase high-end, designer-driven merchandise. A couple suggestions we have for them is to give consumers more sales and allow consumers to review purchased merch.

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User Reviews

Star Rating

1.6

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23 Reviews

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83%

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le Atlanta, GA

WOW ......... looking at all these bad reviews about net a porter has me scared to order from them again. Especially because i just got scammed by this online clothing store called " Tobi "............. which has nothing to do with netaporter, .......... but i'm just super caution about ordering online now . Anyway i have to give net a porter 5 stars . I orderd a $565.00 earcuff that was 50% off , i waited 1 more day to order only for it to be another 10% off .......... i was so thrillled to be saving even more money. My package came in 3 days and was in a super cute packing , i also spoke with customer service on the phone & the girl was soooooo polite helpful & sweet , I've also ordered a pair of $ 100 vetement socks that were about 42% off & was happy with that order too............. so far so good with net a porter , i'll be ordering again

8 years ago

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Nana Asiata Herriman, UT

NetAPorter has a great selection of clothing for business people. My mom used to shop there, and their clothes were always so cute on her.

8 years ago