We liked Nasty Gal a lot. We liked the smaller, but hefty number of clothes that this online provider has. We also liked that there were different varieties of accessories that were available. We looked at their "tech" accessories and found a wide variety of phone cases, ear buds, and other affordable, stylistic tech goodies. We found a wide variety of brands from Nasty Gal, but we also liked the fact that their exclusive "Designed by Us" category had several different products that were just as stylistic as name brands. Another thing we liked was the number of sale items. We found great price ranges for this upscale clothes retailer. We found hat the Nasty Gal offered products that were affordable, yet comparable to Nordstrom's and other top retailers in style.

thumb_down

The Bad

Processing fee on returns
Customer complaints

We really didn't like the fact that there was an extensive processing fee on return refunds. The $5.99 fee for credit card and Pay Pal refunds pretty much lets Nasty Gal keep your money. But don't forget, store credit is free. You just have to buy something else from Nasty Gal. Another thing that concerned us was the growth of this company. Growth is a good thing, but occasionally, companies can get out of touch with their customers.

gavel

The Bottom Line

Nasty Gal is one of the fastest growing retailers in America. Their growth is unprecedented. We had a good customer experience when we called into ask about whether or not they had clothing rentals, and we liked the products on their website. We like the quality of exclusive Nasty Girl products with the brand name products. We found that some customers really liked their exclusive Nasty Girl branded products. This line of products was a little bit cheaper overall, but the quality was still quite god.

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

2.0

star star star_border star_border star_border

41 Reviews

Review Breakdown

5 grade

4 grade

17%

3 grade

2 grade

1 grade

68%

Sentiment Criteria

Value

star star star_half star_border star_border

Quality

star star star_half star_border star_border

Service

star star star_half star_border star_border

Trustworthiness

star star star_half star_border star_border

cancel

star star star star star

Roxy Ower Palm Desert, CA

Wow! Maybe I’m one of the “lucky” ones! After I placed my order I looked online at the reviews and I got TERRIFIED I had been scammed. Everything seemed normal though. My order went through, discount applied, emails, and it shipped the next day. I just received it all and was praying everything was good so I could post a good review here. I love all of it! Everything fit, came as described and didn’t feel cheap. I’m actually very impressed and happy and am not sure why I had such a great experience but I’m glad I did and it’s true! I think I would definitely order from them again. I guess it’s hit and miss for everyone but I am pleased! Hope this reassures some of you who are worried!

8 years ago

star star star star star

Connor Farmington, UT

Nasty Gal is one of the most fun websites to shop on because you know you are getting unique clothes for great prices. There's nothing more exhilarating than finding a great vintage-inspired piece!

6 years ago

star star star star star

Rocio Diaz Tallahassee, FL

Nasty gal is worth all the hype it receives from influencers on the internet. The quality is fabulous, and so is the pricing.

6 years ago