H&M

Disgusting online service. I paid for goods without realising I needed to do a bank transfer at a later date. I then received an email a few weeks later saying I have to pay a penalty charge late fee, and that I now have a bad credit debt....all for the sake of £38. The funny thing is, I didn't receive any late notice warning beforehand. Once I found out I tried to call them and pay over the phone, but they wouldn't accept any payment. They said I had to set up a direct debit with my bank. The customer service team do not want to help either with this matter. Do not buy from this company online. They are despicable.

I've regularly shopped at the physical locations for over a decade so I was very excited when their online shopping launched. I ordered a basic pair of slip-on shoes from the Women's shoes section. I had purchased two pairs of similar shoes in-store before so I was confident that a size 6 would fit me. When I received the package, the shoes were extremely big - like almost an inch larger than all of my other size 6 shoes. Obviously they were men's or unisex sizing but someone had failed to make that clear on the website. I contacted customer service and their response was that I ordered a size 6, and got a size 6. Uh - THAT'S NOT THE PROBLEM. Either their customer service team is run by idiots or they just don't care to really listen to and solve customer issues. What makes it worse is that you can't return or exchange items in-stores, and you have to pay for shipping to do it online, so it's really a whole nightmare unless you know EXACTLY what you're ordering. After a few more exchanges of emails they finally said they would pay for the return shipping. What a headache. After this incident, I rarely step inside their stores anymore. Other similar stores (Zara, F21) all have much superior online shopping experience and customer service.

I placed an online order from H&M. This order consisted of only 4 items, all of which were similar. When I received the order, one item was missing and I had two of another. I promptly contacted H&M to inform them of their mistake. I first contacted them via telephone. I was on hold approximately 12 minutes waiting to be connected to a customer service agent. Once I was connected to an agent, I explained THEIR mistake. I was told I could ship the shirt back to them, once received they wld ship out the correct one or credit back my card. However, shipping wld be at MY expense. I told them, again, this was not my mistake. They also offered to just credit my card upon receiving the mistakenly sent shirt, rather than send me a new one. I told the agent I just wanted the one I had ordered to begin with. Long story short, H&M refused to correct their mistake. They acted as if this were a mistake I had made upon placing my order. I even sent a follow up email explaining my frustration. H&M still will not correct a mistake made by them. I have never been so disappointed in a company or a company's customer service relations. Way to look out for your customers H&M. Needless to say I would not recommend shopping at H&M.

The clothing is cheap and seasonal. I tend to buy things from H&M that I know I'll only be wearing for a short while because the quality of the clothes doesn't last. I've been to stores of H&M that have been out of control with clothes all over and as a customer it makes it relatively hard to find what I'm looking for in chaos.

H&M has a pretty good style but can get a little feminine for my taste. The quality of the clothes isn't that great but the price of the clothes makes it totally worth it. There are always really cheap deals there and I can't complain about that.

I was very excited to shop from H&M pheonix mumbai. It was sale end so i went with good hopes to shop good and cheap. Didn't like anything in sale but i came too far so picked regular denims. It was late and fitting room was closed therefore not able to try the denims i liked. They have BUY NOW, DECIDE LATER policy and customer service man told me that i can easily exchange it at my near by H&M store also. I took it but fit was not good. I have to get it exchange whitin 30 days. After a week i have to rush out of town for a month. So i rush to H&M store aftr my office to get my denims exchanged. It was 9, crew was not at all helpful. I called them 2-3 times but no one came and helped dedicatly. Soon they announce to close fitting room. I took few other denims to try. Staff was very rude. While leaving fitting room one of staff asked me to get back items from trial room. Very politely i took them out. Then he asked me to get the hangers. They way he asked i lose my cool but still politely said i am running late and have to rush to counter to get my return. The staff at counter accepted my return and was ready to give me credit note merchandise card. Then this same man from fitting room came and said that they can not give credit note at different store. I have to go back to same store to get it back. He force me to exchange it with something else. The denim I picked earlier was of 2000 and all other were of 3000. So I was not ready to buy something in hurry and add more money to it. But he kept forcing on exchange. Even after explaining him several times at it is impt that ai get return today only as i will not be available later. He was not ready to listen. What is the use of having these big brands all over the city when u can't even have good proper return policies. Even local shop people act respond better them them. I had such a bad time explaining him and coming all the way to return and get my money credit note. I really felt bad with shopping with them. Staff was throwing attitude, no way cooperative. Never want that bug again from them. And staff should given proper knowledge and should not that it can be exchanged in any H&M store. They should learn to talk ti customers properly and comprehend with them. Worst brand ever.

I love this store. Clothes and shoes are always stylish & affordable. The items fit perfectly to your true size. And you can now return your online items to the store.

Ordered 3 pairs of leather trousers US size 12. Took more than 2 weeks to arrive (more than a week later than the delivery date I was given in the online order). All 3 pairs were extremely small, would fit a US 4, possibly a 6. No way a size 12. Returned them immediately (same day) using H&M's prepaid return label. It is now 2 weeks after I dropped off the return and the package tracking is still showing the package "in transit." I have emailed twice, no reply. I called and reached a customer service associate after holding at least 10 min, listening to noisy music and a repeated recording saying "a lot of people are calling us." She confirmed they know where the pkg is, but it still hasn't reached their warehouse and is not expected to arrive for another 3-5 business days. Utterly ridiculous.

I placed two separate orders online on Tuesday for two separate dresses. I had coupons, and was offered free shipping with coupons. I placed two orders, one for a dress that was originally $29.99, came down to $15.29; second one originally $49.99, came down to $25.49. This was all well and good until I got the shipping email, I was charged $50.98 ($25.49 for one and $25.49 for the other one). I waited to check my credit card stated and I have two line items $15.29 for one and $35.69 for the other one. Frustrated but hopeful I called the customer service to explain which I finally got connect on 3rd hold time of 20 minutes, only to hear that their system combines the orders placed on same day. I understand and I don't mind since they are shipped to same address but then he goes so only one coupon per order. He said, they couldn't do anything, no refund or change the order and I have to suffer. This is so lame, I have to pay extra since their systems are screwed up. This goes against the online shopping, you see an item $25 but your card is charged $35. I waited for 2 more days and called them back. The lady was super helpful and H&M promised to refund extra charges. Even though I haven't received an email confirmation yet. Hopefully, will see it in the credit card statement.

There were employees walking around the store cutting me off. That happened maybe two or three times and I figured it's just a bunch of entitled teenagers that work here, so whatever. I went in to buy one shirt (because that store only has one thing I like) and I also wanted to check out their maternity section. The lines were very disorganized and when I got home I realized the cashier forgot to remove the security tag from my shirt.... so that's just great. I have to drive 20 minutes back to get it removed. What a terrible store. The funny thing is my husband is now telling me that he overheard a customer at the store (while we were checking out) telling the cashier that it was the second time they've neglected to remove the security tag from her clothing. My husband said the cashier was just scoffing and rollover her eyes at the customer. What awesome service... oh and by the way, most stores print the option to leave feedback on their receipts but this one doesn't. They also have a ton of very negative reviews online. They sure don't seem to care about their customers.

Things that are ridiculously stupid about H&M: 1) You cannot directly call a store to see if they have an item of clothing. Customer sales rep says "because the stores are too busy to take your calls and assist customers in store at the same time." Yeah, its hard to function like EVERY OTHER STORE IN THE U.S. 2) I haven't met an in store employee that was actually helpful or seemed happy to be there. 3) The checkout is in the back of the store. Takes a few minutes to find it when its a big store. Why does this also have to be different? I don't understand the hype for this store.

I often visit and shop at the avenues mall in jax fl. This last visit was one the worst one yet. Cashier name is STEVEN happen to be at the front counter. I simply ask him if I could leave my stuff behind the counter while my family continue to shop and he simply gave me the weirdest look and seems like never understood what i said and simply said no. I decided to simply hang on to the merchandise and ignore what just had happened. When we started to checkout, we unfortunately, had to deal with same clerk, with no greetings, no smile, like we are dealing with a grouchy, unfriendly rep of H&M. My son wanted to wear the shirt that he tried on and we ask him to ring it up and take the magnet strip. He said " you cant do that". I told him why not , we are paying for it and my son wants to wear it now. He just looked at us And started shaking his head. This makes me never want to shop at your store ever again. Steven does not understand the meaning of customer service and for him to be at your front register, put a bad image of your company. I work with customers and i will go above and beyond to make sure my customers are satisfied.

I received several gift cards for Christmas this year and has been holding out to use them so when I found out I was pregnant I was very excited to be able to use the cards to buy myself some maternity pants since I can't get them in my size anywhere else but to my dismay, h&m has no way of allowing customers to use their gift cards online or on the phone. I called customer service and asked if I could purchase the jeans online and return them in store and repurchase them with the gift card and come to find out they don't allow online returns in stores and even if they did have the same product in the store, they won't honor the online prices. Absolute Bologna. I asked what I could do to buy maternity clothes with the gift cards I received since maternity is not offered in the stores near by me and all the representative said was "nothing can be done about that." Great. Thank you for all your help. This will be the last time I buy from the over priced retail store h&m.

I ordered (2) pair of jeans and accidentally order the wrong size for 1 pair. I called customer service and asked if I could just exchange them at a store for the right size and was told no. I then ran into some personal problems and time went by. I then called after the 30 day period, only because the invoice reads: CUSTOMER SATISFACTION GUARANTEE, to again be told NO. The damn jeans cost $9.95 and with stores all over the world, H&M refused to EXCHANGE the jeans for a different size. The customer service person pulled up my invoice and could see that I had ordered 2 pair 2 different colors 2 different sizes. STILL NO CUSTOMER SATISFACTION. I am completely done with H&M.

Very upset with the lack of customer service with this company. We finally shopped at one for the first time yesterday when we drove to the Bluegrass Outlets in Simpsonville, KY. My six year old daughter picked out an outfit and a matching purse while there All by herself. All told, we spent $73. The outfit was not on sale, but the purse happened to be on clearance for $5. We got all the way back home (about 40 minutes), to find the cashier failed to put the purse in the bag! Customer service will NOT, under any circumstances, allow you to speak with anyone directly at a store without driving all the way back in person. They refuse to work out a shipment of the item that was missing. They only "service" they were willing to offer was to open a case to get our money refunded. We don't want the refund, we want the item and this company will not do anything to make that happen, short of us making the hour and a half round trip to get the $5 item. I am definitely turned off by this first and probably last experience with this company.

The head of security guard (L.P.) located at 1293 Broadway,  NY (Store #120600) used his authority to embarrass and threatened to kick me out of the store. I was sitting, tucked into a little corner next to a little mountain of shopping bags - away from everyone's way. He shooed me away with contempt in his eyes. He failed to explain why i have to leave and with many bags to pickup and merchandise piled up, I couldn't move fast enough for him. He failed to offer help and threatened to have security escort me out if don't move. This particular associate lacked respect, compassion and failed to navigate its customers during this BUSY season with courtesy. His behavior speaks volumes about his character and his obvious lack of training. What a shame.

I'd been waiting & anticipating the Balmain x H&M release for over a month. I'd planned to make my purchase via H&M phone customer service line. I'd well prepared for the online/phone frenzy the morning of the release. After many attempted calls & getting busy signals to get threw I finally was put into the que to speak to a CS agent. After waiting 30 minutes to speak to an agent I had my desired item numbers ready to go for a quicker checkout process. After giving the agent my credit card information for a perfectly functioning credit card I was told it was declined. I told the agent there was nothing wrong with the card and to run it again jus for her to tell me it was still declined. I called my credit card company (Amex) while this H&M cs agent was on the phone & was told my Amex that they were approving all her attempts to process my order. I used 5 more credit cards trying to make this very anticipated purchase & all were being declined although this was not possible. I called back 4 times in a desperate attempt to buy my items & was giving terrible customer service by the very careless, unapologetic insensitive H&M customer service reps. I was told they didn't know why the transactions were being declined and they could not and would not do anything about my situation. Not to mention the first agent hung up in my face. To add fuel to the fire I now have 14 pending transaction on my Amex card alone, totally thousands of dollars for merchandise I will never receive. But how could there be pending transaction on my credit cards when I was told they were being declined¿? Needless to say, I've never experienced such a false technicality dealing with any merchant in the past. Nor such terrible customer service when this was a huge error on the part of H&M. You would think such a big company would have proper credit card processors. I ended up with not one item from the collection. Jus thousands of dollars pending on my credit cards.

Worst freaking customer service. Every other store that operates physical stores in the US makes the shopping experience easier than this. My complaint is this: I am livid with this company that my online purchase cannot be exchanged or refunded at a brick and mortar location. I literally walked in to see the exact same merchandise on hangers as in my return. I was fed a line about the exchange rate and the fact that this is a company that ships all over the world prohibits them from accepting in store exchanges and refunds. look at my receipt and give me what I paid for it no disiphering of what I paid needed. Other stores that ship all over the world can figure this out why can't h&m. I will NEVER shop or recommend this retailer to anyone, in fact I will advise against patronage.

Today I was at h&m ion store. I have an item to be refund. I was standing at the exchange and refund counter to wait for them to serve me. Well, at the time have 3 in queue for purchasing, One male cashier step in open One more counter to clear the queue. I was expecting they Will serve me after the queue but is not!!! They are pretending didn't see me and keep chatting until I pissed off go stand at purchase queue. Your company has exchange and refund policy and there's counter for exchange and refund. Why the staff "peggy" and one dark brown skin male staff can Just ignore a customer!!!! It's really bad experience to shop at h&m!!!!!

H&m has the worst customer service I have ever experienced. I will never buy clothes here again. My story is: On August 17, 2015 I added 5 items for $56 in my basket. Whenever I checked out, I got my card declined. I changed my card 4 times, including a debit card that I had over $1000 in the account, so enough for the check out. All were declined with the same error " the information you enentered was incorrect... " I called the card companies. They said they already open signal for h&m, if there was problems, it should have been from h&m, that h&m didn't get their signal back to process my order. I called h&m, the representative insisted that I couldn't check out because of my cards. I asked to talk to a technical person to help me solve the issue. He said no one can help me because it it not H&M IT system get problem. --I asked: "do you have enough knowledge about IT to tell me that this error is not from your system". --He replied "Are you mocking me?" --I said "No, I am serious. Are you an IT guy or a customer representative to help customer with regular questions?" --He said "our system is fine. I have handled 4 transactions this morning and no one got issue" --"Then tell me why my cards didn't go through." --" I can't tell you why." --" So transfer me to someone can" --" no one can. Our system is working fine. You go check your cards at a store. " --"let me tell you, even if you don't get problems with any transactions this morning doesn't mean nothing wrong with my account. And even if I am the 1st one to report the problem, you should help me.to report it to the higher level or to the technical team" -- " Anything else I can help?" --" you haven't helped anything " Anyway I asked for my husband help. We used his card to check out at a Walmart store half an hour before we place the exact order under his account and by his cards at the same day. Hah, again 4 different cards were declined. We called h&m. The representative said she doesn't think that the system was in problems. She thinks because I tried to check out so many times?! Alright, then i asked how can I buy things on h&m now. She said, go to the store. Hah, if stores have things I want, I didn't need to go online. After a long discussion and the representative kept saying no one can help, I asked her to transfer me.to her manager. She transferred me to her manger, Roy. --After hearing what I have encountered, Roy said: "there is nothing wrong with our system. If you want, try back in a couple day, or go to a store near by". --I said "storenear by doesn't carry the items, can you ship things on m basket to the store?" --He replied "no, we can't do anything". --I was mad " so I just want to buy things from you and I report that none of my cards, my husband's, and recently we just tried our mom's card and you are saying that you are not going to help me to figure out why the problem occurred?" -- He said " yes, you are correct". -- I said " so what are you good for?". He hung up he phone. Not only 1 person, but the whole h&m team were rude. They are talked to customers as we are begging things from them. It is not the way business should be treating customers, at least in the US. I never want to purchase things in h&m any more. This business doesn't have conduct. People who read my story, please consider if you want things from h&m. I am waiting to see h&m vanished out from the market

Fairly priced clothing for a variety of different occasions. I have purchased a lot of my work clothes through this brand and they have a great selection. The quality of the clothing and materials could be better, but better than other brands at the same price points. Returns have been painless.

I can almost never find pants that fit me comfortably, but when I do they are always here. If you go, head straight to the clearance rack because the deals there are great and otherwise it can be a touch pricey.

I have a few things from here, it is really cheap, so you kind of get what you pay for. It is not the highest quality, but the clothes are pretty decent overall for what you pay for. There is a wide range of styles to accommodate lots of different tastes. They also have lots of skinny and slim cut mens items.

SO CHEAP, and they do free shipping specials now and then if you have an account and get the emails! I've gotten amazing throw pillow inserts made of real down for incredibly less expensive than even Amazon! The clothes aren't as great, but their Home online section is phenomenal.