Verizon

Because I need internet service I am being forced to buy it from Verizon just because my apartment complex has only Verizon - Fios. Now I hate my apartment. I have no other option for the internet but Verizon only. I cannot stand Verizon for any service they offer. Their agents offer totally different prices for the same service or product. However, I have to purchase Verizon for 1 year because I have no other internet options I have always used Xfinity internet and other Broadband types They are easy and good quality for better price. I have never paid more than $40.00 just for the internet.

Verizon Wireless' business model is to lie to their customers. Simply put, they have the worst customer service I have ever seen and they are the worst company I have ever done business with. On more than one occasion I was promised a free phone and/or trade in value for old devices. When I have the new device in hand, they come up with an excuse to go back on their word. I have a copy of a chat transcript where I was promised a trade in value for an old phone that VW refused to honor! This has nothing to do with condition or whether the old phone works, they never even saw it. This will be my last interaction with them. Verizon Wireless is the armpit of corporate America. I am getting a new carrier and I don't care if it costs more.

- Order placed and paid on Tuesday - To be Delivered before 8pm Thursday - Do not receive an email to track the shipment - Call Wednesday to see what’s wrong - Spend around 55 mins on the phone - I am assured everything is fine and that the order should arrive on time - I wait, Thursday comes and goes, order does not show up - Call first thing Friday morning, spending almost 2 hours trying to figure out what happened - During the 2 hours, I was disconnected twice, hung up on by automated systems twice - On-Hold most of the time, because with every disconnect or hang up, I started all over again - Finally, they figure out it’s being held by the fraud department - Transferred to Fraud, answer some questions, on and off hold while they look into it - Tell me they fixed it, I ask why was the order held up, they don’t know or won’t tell - My order is allowed to proceed, I ask when it will arrive, since it is already a day late - Told that my order that was supposed to arrive Thursday, will now arrive by Monday - I say, that’s unacceptable, I want to cancel my order - Transferred again, new person, I say that I don’t really want to cancel my order - Get it shipped same day and we can leave everything in place - I’m told that I will have to pay for that - Wait a second, your system screws up and I have to pay more? - Most companies would try to make it right, offer something for the inconvenience - Not Verizon, they would rather lose business than attempt to fix their screw up - Wasn’t able to get it resolved, had to go to work - Once home, I call Verizon again, now to cancel my order for sure - Don’t want to be the customer of a company that runs themselves like this - Almost 3 hours more on the phone with hang-ups, disconnects, passed around, just to hope it was cancelled - Still don’t know for sure that my entire order was cancelled - Still don’t know if charges are going to show up - Every person I talked to was friendly, and as helpful as they could be - That said, I wish I could send them a bill for the almost 6 hours I wasted on the phone with them - Unfortunately, the system Verizon has setup is so bad, I now despise this company - I will spend the rest of my life expressing how terrible they have been for me - I’m already trying to get my job to leave them for business use - And have reached out to any friend or family member that uses Verizon and am trying to get them to leave - Verizon’s ego has gotten too big. They seem to have forgotten that without customers, they’ve got nothing - It will take time, but I look forward to the day they go bankrupt, Tyrants

BE AWARE- Verizon will take money out of your account even after leaving! And no, I'm not talking about cancelation fees or a final bill owed. I'm talking $350 for a rebate I got from them 6 months prior. When I called to ask why $350 was deducted from my account without my consent over a MONTH AFTER I left them, they said it was because of a rebate. Before I left them though, I asked if I leave, would I owe them anything? They told me the only thing I would owe them was one more monthly payment. They assured me that was it. Then, a month later, I was hit with $350. I called customer service again, but they're a joke because initially, I was told they made a mistake and would refund the $350 back to my account within 10 business days. I was thankful. However, 10 business days later, still NO REFUND. I called once again to find out what was going on, and they said that refund was DENIED. So basically, I was misadvised twice, and Verizon will not take ownership for their misinformation nor refund my money. It's like I was being toyed with. They can say whatever they want and if they fulfill it, they do. If they don't, they don't. After all is said and done, the only way they will give me back my money is if I go back to them! How conniving! I told them they could keep my hard-earned $350 because I would never return to Verizon. I own stock in Verizon. I'm dropping them today. No company with that little of ethics is worth investing in.

Verizon is a thief. I am being charged almost twice what I'm supposed to be paying because I received calls on my phone. I was never aware that there are restrictions to receive calls if I am out of the country. I was careful not to make any calls because I cannot afford to pay and have been calling several times to have my bill rectified. On March 9th I was told the charges would be removed. I checked my bill only to find the charges are still there. Called back now to hear they cannot be removed because I received calls on my phone. So I guess when I leave the country I should tell everyone do not contact me. Or I should just not take my phone with me. I am sooooo mad. I have only been with them for under 3 months and each month they find a way to rack up my phone bill. The first month they added three extra lines to my bill. Lines I never had and never used. Charging me for 6 lines in total. Had I not checked my bill I wouldn't have known and had those charges removed. I feel like I am being scammed by this phone company.

Verizon has horrible customer service time after time after time. The website is not user friendly, the website menu to make an appointment at a store doesn’t work so I called and asked the representative to help me. They couldn’t seem to make an appointment for me and scheduled a time for Verizon to call me back. The call was supposed to come 1/2 hour ago and of course all the customer service numbers that say this time is during their business hours have an automated message telling me to call back during their business hours. I’m furious that I gave the representative a good rating on the service after the call and I wish I could change to a different carrier. This happens time after time. They are incompetent at best. I wish I could choose zero stars on this review.

opened a new account with verizon during black friday with BYOD promotions. the egift cards they sent are not even usuable to pay anything in verizon itself, there agent said it has to match exactly the amount you are trying to pay!! seriously?? this means their virtual money is just that! 1. Billing statements are as confusing as possible you can't simply take a look at the bill and get a break down, very shady billing. 2. customer service sucks up all your time if you decided to call customer care keep aside 4hrs of your day, because they will keep you waiting for every simple answer, because the verizon system at their end sucks too 3. They lie! i was supposed to get disney+ bundle for free with my service. Upon trying to activate it, i realized there was no easy way to do it, so i checked with agent on chat... she sent me link for disney+ and told me to signup for it and verizon will credit the money back to me. well i waited for 2 months to check if i was receiving that monthly credit and yet again had to call them and waste a day to get this resolved... the new customer agent i talked to took up over an hr to find the chat (i told him i have a copy too i can email you) then says "yeah i see its there, unfortunately i can't adjust it" 4. when i tried to get out of verizon after dealing with their bs for 3 months i had enough and decided i'll move on to a different carrier, while doing so i found they have locked my phone!! my phone was unlocked when i opened account with verizon, how dare them put a lock on a fully paid unlocked phone that's not even purchased through verizon??? i am looking to sue this company now for hara$$ments

Let me take some time to explain to you how poor the customer service and how they set up a system that hand ties their employees so they are unable to help you when you call in for service. I'm amazed that a company so poorly run can even stay in business but it goes to show you what you can accomplish when there is no competition. First thing that happened is I had to disconnect my fathers account due to his death. Sent in all documentation over the phone and was told no problem, account closed. Well there was a problem, 30 days later I receive another bill for his account. Just like nothing was ever done after not using the phone for two months. Then you call in and no one wants to talk with you and they act like they can't look up the account. Long story short the person I worked with originally never did his job to disconnect the service. Just told me they did. Then the two people I talked to about it afterwords tried to push me off and even told me to go to a store in person and ask for help, Next issue is trying to use the insurance you have for your phone. That's a waste of time also. They will try to pawn you off on a third party provider to fix your phone after you have an insurance plan that you pay 15 dollars a month for. What a joke. Oh you can enjoy jumping through multiple call centers and waiting hours and still not get your problem solved. This Company is a classic case of they are so big they don't give a shot about anybody and the customer service is actually embarrassing. Especially when you're a client who has paid for the service over a decade. My recommendation is find anyone for a cell phone company besides these guys.

I ordered an upgraded phone and was placed as an administrator on our business account at a retail store. Was told the new phone would be delivered in 2 days, it still has not arrived 11 days later. I have spent more than 6 hours on the phone with there incompetent, deceitful staff that have told me it will arrive tomorrow, then Saturday by noon, then Monday by noon none of which have been a reality. I asked for them to text and email me the tracking and they said they would, which did not happen. In addition, I could not login to the account to see the order, tracking or even my account at all. In the 7 different cust. Service calls, they either pushed it off as I didn’t have access, there was a problem with Verizon’s system or user error. This was the most frustrated I have ever been with any customer service in the past. I have closed my business account and would not recommend them to ANYONE ever for phone service. In addition, there LTE is spotty at best in northern Arizona, they have tremendously misleading/deceitful marketing when it comes to upgrading phones. This was confirmed by the manager of a Verizon store as we asked for what we understood, and he said “You are the 500th person I have told this is not the deal. I am so mad at our marketing department!” Stay away from Verizon wireless!!

I have had cell phone service plans with AT&T, Sprint, T-mobile and recently switched to Verizon expecting better coverage and service. What a big mistake! This is by far the WORST customer service experience from the word go. Its been a month and we have spent countless hours on phone with Verizon to fix various issues from device activation to billing. One department forwards us to another, and all of them don’t talk and are highly disconnected. Sales messed up while selling us the plans for our devices for their sales cut and now we are stuck with their mess. We regret every day moving to this horrible business as we don’t trust their customer service anymore.

Have been with Verizon over 10 years and have finally decided to leave after the most recent trade-in. Traded in for the new Iphone 13 being told I had the option of a one time credit or a monthly credit. I was told after I sent in my device they would appraise it and confirm with me which method I would like the credit to be applied. After months of not hearing back I called and was told it was being applied monthly and, since 3 months have passed, there was no way to apply the credit as a one time credit. Being a loyal customer after 10+ years they took my device, did not disclose to me the method I would receive credit, and then agreed they'd rather lose me then solve the issue.

Verizon uses bureaucracy and size 4 font to deny, withhold, or reclaim any promised rebates. From sign on to departure, every step of the way with Verizon was bogged down with gotchas. The ONLY thing I can say for Verizon is that they do deliver on a comprehensive network coverage. However, I will NEVER do business with them again. When I switched over, Verizon had a "Bring Your Own Device" (BYOD) deal going. I was supposed to receive $450 per line that I brought over, and I brought over 3 lines. $1350 sounds pretty sweet, right? This deal is a lie. + I accidentally disqualified one of my lines by upgrading a device less than 45 days after setting up my account. + It took me 10+ hrs to find someone who could actually explain how the rebate works and apply the credit to my bill(s). There is no prepaid card, because the rebate can only be used to pay your Verizon bill, but there is no automatic application of the credit to your account. When you call, they will transfer you endlessly between depts that know nothing about this. + When I left Verizon, my final bill included a "rebate adjustment" because I left less than 12 months (or 24 months? different requirement depending on who I talk to) after signing up. In other words, my "no contract" account feels like I have a contract, because I have to stay with Verizon for up to 2 years to keep my rebates. + Verizon charged my "final bill" to my autopay card, even though my autopay should have had a limit to avoid being charged TEN TIMES my normal amount, I did not authorize the charge, and I could not pull the credit card from my profile (they shut down my online account). + None of these rebate requirements were sent to me by email or displayed anywhere in my profile. I had to take note of the requirements on a pop-up on the main website. Also: + The website was so awful I had to call to make sure my BYOD deal was applied, and they charged me $20/line for the over-the-phone service. Even though I had no way to self-serve through the website. + During my upgrade process, I was allowed to select the Start Unlimited Plan, but in the backend I was bumped up to the premium Play More Unlimited Plan because the trade-in rebate "required a premium plan". This mandatory upgrade was not obvious in the interface. + A $394 trade-in for my device upgrade was approved, but the egift card was never emailed to me. Again, hours of speaking to reps to get the credit applied to my account.

I have been a long time Verizon user. I requested for a temp international plan to start in July, and end on Aug 12, 2021. I didn't notice until in mid December, 2021 that this service wasn't stopped as it supposed to, and they having been charging me for that service of $100 every month (I use automatic payment through my bank). I called Verizon, was put on hold, and the estimated time was said to be 40 min. Well, I was still on hold after 90 min. The online "chat with us" only gave you the same response and is useless. I scheduled a call back and finally got a live person on the line. Guess what? They transferred me twice, and I was put on hold again endlessly. Never experience anything worse than Verizon.

Horrid company one agent will tell you one thing another something totally different. The chat agents have zero power, and don’t do anything. They are all fine getting you phones of sales, but as soon as troubles come up like rebates, and their gift cards you are out of luck. I came from T-Mobile which does have worse service, but their customer service makes Verizon’s look like drugged out junkies. I had Verizon twice now, once was before unlimited plans, I had 30 gbs and I was fine with it, they tricked me into going unlimited, assured me it really was, than banned my USB modem and hot spot, and expected me to keep paying them for them. I had satellite at the time, and canceled that due too thinking Verizon wasn’t shady. This second time I ordered 4000 worth of phones, because they told me if I switched from T-Mobile they would give me gift cards of 500. Than they told me I missed the 1000 dollar gift cards by a day. The second person on the phone when I ported told me i would get it, the third on the phone tired to scam me into trading in devices, and told me there was no gift cards. The 4th after I told them to cancel my account tried to scam me into thinking their were gift cards again, I don’t how you guys tolerate this level of shady people. If you do business with these scum make sure you can take a hit to your score, if you already have good credit I don’t know why you would buy a phone from these people, when you can buy unlocked and switch when ever, or use straight talk on Verizon for a fraction of the price. Verizon customers and sales remind me of a brainwashed cult. They even say garbage like welcome to the family. These people are sick.

I have been a verizon customer from when it was still Bell Atlantic. I have had many years of good reliable service. I think the were the best for cell phone carrier for most of that time. Over the past year they have gone so far down hill. I completely lose data all the time I lose me phone completely and get a message that I can only make emergency calls. Now they have shut off hot spots built in phones. So my plan was for unlimited everything including my hot spot and without notice it is just eliminated. Customer service is impossible to get a hold of. Now they try to send customer service and tech support calls to a text bot that normally does not work. I can't imagine they will stay in business much longer like this. I am going to switch. No other service could possibly be worst.

If I could give them -10 stars I would. I know this review won’t make a difference cuz I haven’t seen a single response from Verizon. But I traded in my brand new iPhone 11 for the iPhone 12 and switched from t-mobile. I was supposed to get 700$ off the 12 but they are charging me for buying the 12 without giving them a brand new iPhone. They said that the equipment was included but apparently they charged $500 for that too. I switched from t mobile for this. The coverage is a little bit better, but not worth a brand new iPhone 11 just given away. I’m so close to switching back to t-mobile.

I was with AT&T with a family plan. Verizon was more expensive - $40 per month - but had better coverage. Our 3 phones on AT&T on two different time lines. When we moved to Verizon, I wanted to consolidate the time. In the store, the Verizon rep assured me I could bring over the third phone 3months later and add it to the plan and all 3 would be on the same time line. My wife and daughter got new phones from Verizon - the exact same phone. My wife's had no problems, but daughters kept dropping calls. We went to the store and they said the phone needed a software update, which they did right there. We returned two more times, but the problem persisted. On the fourth visit, I insisted on a replacement. The rep said it was over 90 days and we would have to pay for the replacement. - $250. I pointed out we had been in there 3 times within the 90 days to fix it, but Verizon claimed they had no record of that. I had to pay because the early termination fee was outrageous. When the contract expired after two years, I jumped back to AT&T. Three months later, I received a $750 bill for the third phone early termination. Hello! All three phones were on the same contract and I paid cash up front for the third phone, no time payments. I, of course refused to pay it, and Verizon dinged my credit. I had to write a rebuttal to restore my credit. Fortunately, I had receipts, but I will never do business with Verizon again and I recommend against them every chance I get.

The service was pretty good. I would probably rate this service with 4 or 5 stars if it weren't for the process of changing to a new service for work. They require a transfer PIN (no other major carrier does). An automated Transfer PIN request generates a link to a website, which displays an attractive two lines of error code. The Customer Service line puts you on hold to speak to a representative, offers to help you 'skip the line' by chatting with a robot that doesn't know anything, and hangs up if you do anything but initiate the pointless chat. In short, there is no path to talking to a Service Representative. They may not even staff them. Both I and the T-mobile rep in their store were at a loss about what to do to get around Verizon's straight incompetency in customer service. Having worked an IT job for five years, I can say with decent authority that Verizon is a load of hogwash.

I have been with Verizon wireless for over a decade or close to it. All this company sees is money and they train their employees to do so. It is a corporate hivemind based on money, money and more money. Yes, they offer fairly great coverage and all of the phone options BUT if you ever slip up or go through a rough patch in life, they won't work with you, AT ALL. I am a well compensated individual for the work that I perform but it takes awhile to turn around and find the right positions for my level and above. Yes, I hear those that say be more financially responsible and all that but even at the corporate level, they get bailed out by the public constantly. I will be paying off my small past due amounts immediately and leaving Verizon quickly. As consumers, we will vote with our dollar and I intend to do so. Their CEO has a record of being bought and inputting the businesses capital in the wrong places for the generation currently moving into leadership throughput the world. Verizon should be broken up and broken down for the power they hold and I have never been more disturbed by such a stronghold on their love and greed for money. They are showing us their cards pretty quickly and they don't deserve my business and my future business. To the employees, this is not directed at you but you also probably already know as well. Considering I wasn't speaking to someone in my own country (not an issue) it may show that they already are jumping ship. Sad...

At&t and tmobile were much better for: Responsive customer service No ghost charges Lower cost Better or at least same quality service (switched to V expected better coverage, but truly weaker than tmobile and att) Too high cost to leave due to that 2year contract Faught them literally for 4 to 6 hours multiple follow up and repeat calls .. to get some unknown charges reverted After that drama got over, learned they reported a crazy amount overdue to Collections and even to Experian that badly affected my credit. Wasted another hour on the phone to hear their stupid apologies and promise to have their managers fix... Have auto pay On and no pending payments. And, fortunately, have never used Verizon before. Unsure how could they come up with that overdue amount of 1K+ that was times more than my monthly bills... Reported that false claim.... However, the company is far more reckless and worse quality service and support....expected.

Verizon Wireless has probably what I would consider the worst customer service I have ever encountered. After using them for our wireless service for many years we decided that with Covid-19 and staying home using our wifi, we decided to cancel our account and switch to another provider who offered a far less expensive plan using less data. We cancelled our Verizon account and were assured by Verizon customer service that our account was cancelled. Then promptly we continued to receive bills from Verizon for a service that we had cancelled and no longer used. After several calls to customer service we were assured that our account had been cancelled and the bills we had received would be reversed. After this we continued to be notified by Verizon for new billing cycles and when we tried to contact them we could not reach them as we had no account there and could not receive service if we had no account. In no instance were we contacted by Verizon to correct this situation. Finally, after 5 months subsequent to cancelling our account we received a notice from Verizon that our account was delinquent and we were turned over to a collection agency, who contacted us. We explained the situation to them and were assured the charges would be reversed and the bills would stop coming. Then we received a credit report that showed delinquent payments and a reduction of our credit score from 829 to 699. Accordingly, we contacted the 3 credit reporting agencies to dispute the delinquent score and also contacted Verizon, who said they "did their due diligence to correct the wrongful billing" but they made no attempt to rescind the incorrect credit score issue. We have never had this situation in over 35 years of making payments on services and had almost a perfect credit score that reflects our constant diligence in making on time payments. Now we are being wrongly accused of not making payments on a service that we had cancelled months before. Verizon has to be the most inept, incompetent, uncommunicative, uncaring company with whom we have dealt, worse even than cable companies. I would avoid using them at all costs. I only wish I could give them zero stars.

Verizon wireless my cheating partner - You are stuck till you find out. Wow. Verizon is for sure reading all this but not claiming this or responding to anyone. No worries I moved from ATT to Verizon wireless 3 months ago. My experiences with leadership team ( Tier 2 customer service ) 1. This department calls themselves as leadership but they are tier 2 customer service. For sure to ask for ‘Office of Management or CEO’ . They will avoid it by lying but if you insist they will set up a call. Office of Managemnet may take 24-48 hours to respond, even if customer issue is 911. 2. Since joining Verizon I had six experiences with Verizon leadership ( Tier 2 ) and one with office of leadership /CEO. 3. I got a call from this office from a male named Carlos. Call details A) Carlos heard me for 35-40 minutes and tried to show his calm. As I finished sharing my experiences with leadership ( Tier 2) stating with facts they are 1. Not true leadership and lack the skills and Need to be trained 2. They need not make promises if they can’t follow through. Which means directly they lie on your face 3. They are disrespectful and talk over you. They don’t listen at all. They just want to talk. 4. They have some level of fear from office of leadership, who is just like them. 5. They will never change with time. They still live in 19th century mindset. As you know most Verizon employees retire from the company so they have been around for 25-35 years. 6. There website, app and new credit card looks fine but their website is misleading. The marketing department is doing a poor job in publishing offers which are misleading, not transparent. In other words they are duping you and not letting you exercise their rights. As customer gets attracted to these offers with no specific disclaimers they learn they are trapped. FYI All offers are contingent on your spending limit on account. It’s not mentioned anywhere. For example their latest offer of free iphone purple mini 64 GB will be offered it you add or port a line. When asked from leadership why did your telesales, customer service and porting Dept not share this critical information. The leadership responds this is our internal policy. If you ask to show you a copy they will deny. What does that mean. Millions of telephone subscribers are shopping around for new carrier and offers. They are mislead by Verizon leadership ( Tier 2) and office of leadership, who don’t want to take responsibility of what is going on. They state ‘customer should know it’ Wow. Right? Carlos as I finished talking said thank you for VENTING. I told him I was not venting but stating facts / incidents / name of leadership ( Tier 2 customer service) with date stamped. I was sincerely giving a constructive feedback. I asked Carlos to take his words back. He denied. As the call progresses Carlos was speaking the same language which I have been hearing for 3 month ( similar personalty) of Tier 2 support. He continued to defend actions of his tier 2 leadership and marketing Dept. I told him to look at the offer later on his own. He said which offer? Then days immediately it states based on credit check? Fact is account is already opened and there is no credit check needed. Spending limit is decided already. When I told Carlos i am adding your name in my list, suddenly he changed his demeanor and become soft spoken and polite. What a change? He asked what I wanted. He talked with such conviction as if he will fix Verizon mindset right away. I simply stated they need to honor there offer. He declined and shared same answer like his tier 2 leadership. I could read between lines several tines he was very unhappy to hear the truth. No one likes to see their face if shown. I also informed him I could hear he is not happy with my constructive feedback. He denied. I knew taking to Verizon was waste of time. Carlos forgot the basic lesson learnt of business ‘ Listen to customer, mediate and do your best’ The reason being it’s because of customers they have a Job. I stated to him is was not a good idea on Verizon part to annoy customers. I have personally seen big business fail due to poor leadership. Time changes but certain entities or people never change unless they go through setbacks.

Let me first start by saying I’ve been a Verizon customer for over 20 years. I usually have two phones on my account. I am completely and utterly disappointed and saddened by Verizon. Time after time with different customer service representatives I had to use my time and energy to voice the same concerns over and over again. It all started when they came out with the new iPhone 12 Pro. They had a promo that would credit your bill $440 for the exchange of my iPhone XR which was in excellent condition. I saw this promo and said “you know, what the heck, let me just go for it and upgrade”. However, when I received my bill, it was a completely different story. Oddly, my bill kept increasing month after month with no legitimate justification or explanation. After the eighth time of calling trying to have someone fix the situation I ended it with Verizon once and for all. I told them to keep the phone I’m done. With this said.. I was really saddened by this, given my trust & dedication to this company for so many years and then being treated so poorly by them, left a bitter taste in my mouth. I am and forever done with Verizon. I’ve encouraged all of my business partners, friends, family & associates to ditch them. Unfortunately lack of training, lack of following up and lack of customer service skills leads to a company breakdown from the inside out. So sad, take your business elsewhere.

If I could give 0 stars I would! I used to be a promoter of Verizon until this last couple of years. They used to be proud about the great customer service they provide but now is like they forgot how to help they customers and treat them right. I bought the Samsung Galaxy Note 10 +5G when it came out. I had to pay on my bill an extra fee for the 5G and here is a kicker, I have never once been on 5G. Nowhere online, stores or commercials specified that when you buy the note 10 + 5G you will be on the 5G ulta netwoek. What that means is that you will only get 5G in major cities. What's the point of advertising that's a 5G phone if you can't use it? When I talked to a store representative they told me the nationwide and Ulta band are 2 things and it was my fault for buying the phone. When asked for a manager and I tried to explained the situation she told me to shut up. My husband didn't took that well and decided we were going to leave Verizon. After the manager realized we were going to terminate our service she offered to upgrade me to a 5G Nationwide and add a $200 credit if I was willing to trade my phone in. What she neglected to mentioned was that she would trade my phone after I had fully paid my phone. That offer was basically worthless. I would get a $200 credit but I would have to pay $1000 to pay off my phone. At this point, my husband and I finishing our phone payments to move away from Verizon as they don't care for their customers.

i purchased a samsung 9 note with unlimited service plan at the verzon store in johnson city tn. in march 2020 my phone dissapeared in vietnam -- stolen or lost i wasnt sure --- i cancelled the number and service then in april paid off the balance of $540 on the phone -- the next month after my payoff verizon again took $165 out of my bank account --- i was in vietnam and it was impossible to contact them ---if in u s i would've gone back to the store and questioned the charge--- the next month they charged me $76-- better but still unwaranted as i was not using any verizon service --- i have now cancelled the bank account they were robbing---about 10years ago i bought a wifi hotspotdevice fromverizon again on monthly payments ---the device was a big headache-- it would work for about 10 minutes then shut down due to heat then had to wait til it cooled off to use-- i took it to the verizon store --- they had it in the back room for 1 hour came back and said --"we cant fix it" ---i stopped paying so now i have a $200 gig on my credit report from verizon--- did they know it was a bad product ???? of course they knew!!!!! so i am totally done doing any business with verizon coverage ----- yes very good -------- service criminal !!!!!!!!!!!

Verizon has the worst customer service I have ever experienced with any company in my life. They put profits ahead of nearly everything and make it impossible for you to leave their company if you are trying to switch. Verizon has cost my family tens of thousand over the years and after being with them for so long it hurts feeling like I have been taking advantage of. Customers are clearly not valued here given my awful experiences with their customer service. It may sound good on paper, but after all is said and done you will be wishing you never chose to use their products and or services. Verizon has always marketed itself as the best with the best coverage, but with today's technological improvements there are so many other great options that are better priced than Verizon. Please use Verizon as a last resort.

Tried to make online purchase after entering everything the contract would not load so chatted with several agent decided to delete everything and redo. After several attempt it went through. I was frustrated and forgot to choose color. At store realized and was told they cannot do anything it is an online purchase, came home called everyone had no one could look at my order since I was never asked to create username and password more than ten people did not know what to do they were sending me authorization code but could not use it, some said try to register your phone and I found it is locked now. Now they were all saying you have to go to the store to unlock so far all information was wrong. Next day decided to call on the way to the store 30 min away god lucky he know how to unlock the account. talked to several agent all saying you need to go to the store to change the phone. Since the store was not helpful at all I needed know exactly what to do before going there. Finally there was very nice lady she said who cared and said any authorized store should do the exchange when I pointed they they will not have the color for both phones she helped me find a store with several units of both and called them. I was so happy. The 4th day I drove 70 to this they told me they cannot do it the system is showing I need 1500 down payment and I need to drive 90 min the the other store that would not even talk to me to fix the issue. I thought ok I will call they will probably fix the issue first call told me an online purchase needs to be taken to other store to be recorded and wait til they are shipped to that store. When I asked to talk to customer loyalty he said I will transfer you and hang up here goes 30 min wait. By this time I gave up seeing everyone is saying the solution is that you leave us and figure it out on your own. So I said OK I will return these phones here and ask the online people to help me. The store said we will try, and after few minutes told me no it cannot be done my only option is to close the account. At the same time I wa on hold with customer loyalty or worry free returns for 40 min. After the return was done finally someone picked up the phone. When I explained my situation he said sorry it didn't work out. So this is the number one wireless company. There is no customer service no one will help you or care, is there a complaint department he said no I am the complaint department. I said at least make a note to the management that if your agent do not make percentage of customer they do not care to even talk to you. I mean how hard is it for the store to call the online to resolve the their mistake. They just say if I don't make few hundred off of this guy just send him to the next guy, or how hard is it to put managers that know how to resolve issues and ask the employees if you don't know how to help direct them to the right source and ask your supervisor who probably don't know because I asked and they did the same if it was online they would say go to the store if it was store they would say go to the online or other store. I hope this will at least help someone, because I do not think it will help Verizon.

visited local Verizon office to get Verizon cell phone repaired. Unscrupulous salesman told me my phone was out of date an not able to update. Was told a new phone(s) and a new plan would cost less than my current plan and outdated plan, all lies. When I got my next bill it was twice what I was currently paying. I went back to the Verizon office to complain, the salesman went in the rear of the office and would not come out to talk with me, I was told I would have to call the Verizon reg. office. Got little help but finally was able to return the new phones and reinstate the plan I had. My plans were always paid by bank draft, never late. With out notifying me with out any explanation, Verizon turned the month of the charges they were to remove for the salesman's overcharges for the 1 month of excess charges to a credit collection agency, again there was never any explanation for the charge for the one month even though Verizon bank drafted for that month what I had been paying, Verizon never missed a payment. I paid the credit collection agency, I called them and HQ of Verizon numerous times to no avail, no one cared. Be aware that if you get an unscrupulous salesman, Verizon will not listen or do anything to help you and does not care if they harm your credit record. Go to another cell phone carrier.

May 12-purchased BOGO (Mothers Day… May 12-purchased BOGO (Mothers Day Special) phones at Verizon. Here was the deal advertised: Verizon is currently offering a BOGO sale on its best mainstream phones, from the iPhone 8 to the Galaxy S9. And the best part is that no trade-in is required. For Apple fans, buy an iPhone 8, iPhone 8 Plus, or iPhone X and get $699 off toward the purchase of a second iPhone 8, iPhone 8 Plus, or iPhone X. Pricier phones like the $999 iPhone X will get a $699 discount, which still amounts to an impressive price cut. In each case, the discount is provided as a bill credit which covers the cost of the device over the span of 24 months. That means the discount doesn't apply to upfront, one-time purchases. The discount is applicable to new and current users and requires a new line of service. We have been Verizon customers for over 12 years. We purchased 2 IPhone X's. We made it clear that there was just the two of us and a third line was not an option. We were told no problem about the new line we will change the number of one of your existing phones and that will give us the new line. We agreed on a payment of 115.00 per month. As it turns out Verizon did not honor that agreement, rather initially charged us for 2 new phones plus a third line (our old number), $436.00. We went in to store in late May to let them know we could not afford phones with out BOGO—they said give us some time and we will work it out After several trips to the Verizon store.we finally got the old line removed. Went online in early June to see if I could work out bill problem (436.00) They said no, I would have to go into store—I did immediately. Once again-We will work it out. Sent me news my Bill would be only 336.00 a month-went in again offered to give back phones, restated we could not pay this amount. We were told they could get our Bill down to 115.00-we agreed to that. Received Bill for 155.00 called again. I was told they were meeting with District Manager and they would call me back—no call following day I called and they told me the District Manager refused to make any concessions and furthermore we were to late to return phones. Even though we had attempted to do so 3 other times, when it seemed they could not straighten out the problem. Bottom line: we were placed on a plan BOGO that we were not eligible for and told we were. The two employees in the store admitted that they were wrong to put us on that program however refused to make it right. Many hours on phone and in store has gotten us nowhere. We wondered if they were simply taking advantage of a Senior and Veteran or if the people we dealt with just didn't care. After multiple visits to store and several calls to customer service, it became clear that the store employees and District Manager could care less about working this out with us. So we are no longer with Verizon. Very disappointing. The good news is we switched to T-Mobile and we are enjoying great service, great coverage and great customer service.

I have had Verizon since we had a boat and bagphone. I am up to $300 per month for three lines. Insurance (which is joke) of $11 per month per phone is/was included! I am finally in a position to escape the two-year contracts on each line that they DON’T have. Every time you make an adjustment, two years! Yes, they have good locations for their towers but we are gone! DONT DO IT! READ THE REVIEWS AND BELIEVE! I recently got rid of the landline, cell phone was broke, had insurance and needed them. Nope. After jumping through all the hoops (many as I am now an IPhone 7 repairman), politely at first, I only needed to wait a week for a replacement! THANKS!

We were told by a CSR at our local store about a bogo offer. The s9+ if we added a line. We didn't need another line so the CSR told us to add one to get the bogo offer and once we activate the new line to cancel one of our old lines. He also told my wife that he wasn't supposed to tell people that. So when my wife called to activate the new line and cancel her old line she asked the CSR on the phone if she could keep her same number, she was told yes no problem. We knew we were going to have a larger than normal phone bill the next month but when the second month was high also she called to see why. As it turned out the CSR that was to activate our new line and cancel an old one did the opposite and now we are stuck paying for a $1000 phone. When we tried to call and get this fixed we were told sorry we can't help you now its past 50 days.

They are ok. Too expensive. I'm looking now at T-Mobile, because Verizon is too expensive and they are sneaky. They are always pushing upgrades and insurance. Insurance is a racket. I just used it to replace a phone with a broken screen. I paid $14.00 a month for more than two years then had to pay a $200.00 deductable to get a replacement phone. The replacement is not new and has numerous performance issue, but the screen isn't cracked. I would have been better off if I had avoided the insurance and just paid for a new phone. But their sales staff doesn't tell you the details and it's impossible to read the fine print of the contract, especially after spending two hours in the store just to buy a cell phone. My next phone will be an unlocked phone purchased from e bay and will then select the provider I want.

In store customer service is the worst. Waiting time is always at least one hour and then you get a rep that doesn't know how to do their job. I had one store rep shout across the counter and past the customer she was working with "Why are you staring at me!". Frankly I didn;t know she was there until I heard her shrill voice. I was staring at the back of the customer's back while leaning against a column, since I'm disabled, at 10 feet away! Later when my turn came up, she took another customer ahead of me instead. When I complained, she said I gave my turn up. What? Why would I do that after waiting an hour in pain? But that's not the best part. After we got into an argument, this minimum wage worker shouted for the whole shop to hear: "Get out of MY store!" I replied she is an employee and it was not her store. It belonged to Verizon. She called security to escort me out. And my monthly bill is about $130 and this is how I get treated? I just needed someone to insert my SIM card in my new hone that replaced a stolen one. A simple 1-minute job for someone who knows how to do it. But this is no isolated case. Time and time again at different stores even, I get poor customer service and have to wait for it. And I pay more than 2 to 3 times what my friends pay for a single line at competitors. In the end she made a good sale for T-Mobile for better service and 1/3 of the cost.

was with verizon for a few years back in early 2000 when you had to pay 'long distance' fees for some calls. Had to dial 10 digits ALWAYS, but didnt know if it was LD until you got whacked with charges on your bill. asked if there was a way for me to know before i called, they said NO. I canceled my account, they kept charging and I didn't pay. 7 years later it dropped off my credit report! came back to them in 2006, after a generous employer discount I received. Had numerous connection issues for next 5 years, always replacing devices. they claimed the building was interfering with the repeaters. Then all of a sudden, the service got better. I received a MUCH larger discount through AT&T, so switched from verizon to them. With all my travels, I can say that verizon COVERAGE is usually MUCH better than any other. But when you have issues, you will get terrible support from them. Factory reset is their solution to every issue. Samsung Note 4, got 4 updates in 16 months. 1st one, battery dies within 5 hours of use. they replaced battery, worked fine without FR. 2nd one battery issues again, they replaced DEVICE first... repeated process. same results. Replaced battery, worked fine. 3rd one, battery issues AND SD card issues (samsung card). Would no longer read in phone or computer. Samsung replaced card, verizon replaced battery... all was well again, without FR. 4th one, battery issues AGAIN. Replaced battery, not much improvement. This time the VERIZON app (also updated), would kick you out after device check. Verizon solution? uninstall app update, which worked.... It's one thing after another with verizon. at end of my 2 years, i'll be going back to AT&T. I'm currently paying $178 for 2 lines (18gb data) with verizon, and my at&t account I have 5 lines (30gb data & 2 device fees) and paying $174. My last time using verizon

The new scam from Verizon Wireless, it's the Jetpack. They don't tell you how much faster it uses data than your iPhone. They tell you as long as you don't download music or movies it doesn't use much data and if you're just looking at email of surfing the web for a short amount of time, it doesn't have a negative impact on your data usage. I called Verizon Wireless because after 16 days I received a text from them indicating I was at 50% of my data usage. Per my conversation with the customer rep I was told to make sure I turn it off when I was not using it because it is using a ‘SMALL' amount of data even if you're not using it. How come the little detail was omitted at the time of purchase. My bill went from using less than 6g a month to over 12. When I called I was told to buy more data or pay the overage ($15/g). This device is a scam, they told me it would cost $10 a month and won't have a significant impact on my current data usage. To increase my data to the next level it cost $20 now I'm up to $30. Due to deceptive sales practices I tried to get out of my contract but was told the penalty for early termination is $175 (this is the big part of the scam). A Lower level service rep suspended the service for 6 months said they would cut the cost in half, because of the deceptive sales practices. After six months I called back and I asked to talk to a supervisor he (Robert) told me to bad you have to pay the penalty in full $175. I've been a Verizon customer since 1994, I was told how much they appreciated my loyally, but sorry we can't do a thing for you. BEWARE what you buy from Verizon Wireless their only interest is to scam you for as much money as they can. Please beware of their new scams and deceptive sales practices.

The absolute worst customer service ever. Trying to get a resolution to issues and each operator will pass the buck claiming it's out of their training capabilities. When asking for a supervisor the operators will leave customer on permanent hold or transfer so many times it will hang up line, when I called back only to go through the same horrible experience. I've had and on going issue with VZW for 2 years with billing and no resolution yet. I hate calling every month attempting to get help only to be lied to. I've been told someone higher than a supervisor will be calling that call never happened. Operators will hang up when they can't solve issues, they don't keep notes on your account so you won't have to explain multiple times . If we did not travel across the USA with our trucking business I would find another cell service but nobody in USA has better connection. I also don't want to be charged for beating the 2 year contract Im bound to. As a lo g time customer they call me VIP but trat me like crap everytime, I've sought out an attorney for my ongoing g issue, inconvenience pain and suffering.

i had verizon from the 1980s til 2014 and service was ok except to expensive but in 2014 my wife had brain cancer and we could not pay a high bill ,leaving our last bill not payed . i tryed to talk to verizon about paying the last bill when i could and remember i had never been late on my bill but they were ass holes . they said it was late and they could do nothing about it , so it went on my credit report .and its the only bad thing on my report to this day. sometimes you just cant pay right then . my wife had a grapefruit size lesion cut out of her head,but god listend when i talked to him because my wife has done good after surgery. if i ran my bis like verizon does i would go broke .mabe thats why they lose a lot of people.

I have come to the fact that after my contract is up I will not renew with Verizon. Their help after my accident and trying to get caught up was horrible. They only cared about when and how much you could pay without giving you a chance to speak. I carry four lines for my family, and could do their prepay and get the same service without all the extra cost. New customers can get better promotions than existing customers, which means they don't care much about current because you are locked in but just getting new customers. For almost two years now I have been disappointed in what they offer.

They are overpriced, the cell service is not good, we bought 5G phones and the network never had 5G service...anywhere. I just changed providers and Verzion charged me a full month of service eventhough my number was ported over before the end of the billing cycle. And please do not go for their affiliate programes. I have Disney+ and Discovery + through them, and now that I cancelled my service with Verzion, no seems to be able to cancel these services, which means that Verzion will continue to bill me eventhough I am no longer with them. PLEASE DO NOT SIGN UP WITH THEM.

Worst customer service ever. It’s impossible to speak to a live agent. Need to schedule appointment for CB if u missed that call it starts all over making appointment. I’ve never been charged such insane charges for 2 lines unlimited only both devices paid off. Been current on bill now being charged 287.00 for unpaid 2 months. Been trying to resolve this for a week already. Ready to go back to T Mobile or straight talk same towers but only $45 month. pO customer don’t go with Verizon your on your own if need help

Walked in to Verizon Sono in CT and asked for the new iphone. Purchased the iphone only to find the salesmen sold me a previous year iphone without disclosing the year. After checking the iphone and realizing that it was not a current phone I complained to the general Manager of the store who fired the salesmen and said they would get back to me. Never heard from them. Totally dishonest retail outlet. Would not go near them!!.

They will not let you change the email or name on the profile even if the persons name does not have service with verizon you are the account manager and owner the number phone and debit card on file is in your name instead they send the email to the non verizon customer with a 120 second time limit to log in with a code and do not let you pay off your phone until a month after you buy it when they could simplify make the changes without the other non verizon customers permission and give you the run around on hold in store call this person go in store games

Horrible customer service. They’re full of problems muses but don’t expect Verizon to deliver on any of them. We were on the phone with support for a few days before we could even get one of the phones to connect when initially switching. A few month later and we were denied our rebate because they gave me an invalid code. Customer service is completely unhelpful! They give you the run around and hang up when their one line, scripted answer doesn’t work.

Verizon has some of the worst customer service in the industry. Every month I have to deal with them becuase of suspecious charges on my bill that are always in error. This company is very dishonest and treats it's customers very poorly. There is always some sneaky trick to try and over chrage the customer, then you have to spend half a day on hold to speak with a rude, dishonest, poorly trained, and miserable representative who tells you they don't know what to do.

Customer service is honestly the worst I've ever received from any company other than Microsoft. It is maddening just trying to get someone on the phone as they constantly push you to their online chat which is barely functional and constantly disconnects. If you do get through, they can only answer simple questions and lack any competence regarding the products and services offered by Verizon. Even worse they will outright lie to you because they assume you don't know any better.

I have been with Verizon for many years, but now checking into other carriers. They once had good service; however, the service has gotten progressively worse over the last few years. It is now so bad that they don't even bother to try to help, all they try is to sell more products. Verision has gone from the top to where they are now at the slimmy bottom.

I got Verizon 7/4 for my business and I have ha bad service and bad customer service and I can’t do business with this poor service and Verizon doesn’t care🤬when I’m on a call the person can’t hear me and if I’m trying to look at a app the internet doesn’t work and I’ve been to the store several times and have called and that’s just some of my issues 👎🏼 Please don’t waste your time or money because it’s not worth it💔

Auto pay scam. During the covid-19 pandemic I was looking for ways to save money. When you log into your Verizon app, it offers a $5 discount with autopay. So i set it up on 3 separate lines. Instead of discounting me, it charges me more. I went from $40 a month to $44. When i talked to customer support they said it would apply next month. They lied. Both my parents on fixed income are also being ripped off. If you set up autopay, make sure you get the discount and check your billing. Ive already wrote to the bbb and nys attorney general

I would not use them at all!!! All they want is money. I have never had an account wit’s them. My mom has and I was on her plan for a few months. Some how they got my ssn and put all her stuff on my credit. Comepletely distroyed my credit. I called them to get it off and they won’t unless I pay!!! It is my moms name with my ssn. It is hers not mine. Now I have to take them to court.