Name: T-Mobile
Rating: 3.4

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Danielle Syracuse, UT

Great prices! However, the coverage isn't that great. You get what you pay for though.

8 years ago

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Raquel Sandy, UT

Although service can be sketchy, the people in the store were super helpful in fixing my phone.

8 years ago

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Albert Looney Las Vegas, NV

I have had Verizon, AT&T, Sprint and am most pleased with T-Mobile.

11 years ago

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erika tarke Tallahassee, FL

The phone service of this provider is top tier! The customer service is fantastic!

4 years ago Edited March 8, 2022

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Cassie young Chicago, IL

Not good listeners. They almost never are interested in customer satisfaction. Especially when you speak to anyone that only is concern with what's owed

4 years ago

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Cindy Losacano Chicago, IL

Got my phones during offer at walmart. One phone didn't work. Got the run around, phone wasn't replaced, had to buy out of contract. Then premium went up on other phone. Lose signal often. Going back to Straight talk.

5 years ago

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Briana Garcia

TMobile is great priced and offers many perks for customers including jump insurance!!

5 years ago

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Ronald Walls Portland, OR

Very helpful and courteous to their customers you talk to real people not a recorder

5 years ago

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Sarah Rosencrans Portland, OR

About T-Mobile as myself up definitely now and I love them great prices no hidden fees and service

5 years ago

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WT Vienna, VA

I hate that T-Mobile has taken over Sprint. The customer services sucks! The promotions suck. The fine print (that nonexistent) sucks. The associates in the stores KNOW NOTHING!

5 years ago

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Ahmed Brooklyn, NY

Cons: lose services and random places and times but generally good No HD streaming when I had service Pros: pricing!

5 years ago

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John Smolenski Tampa, FL

I have been a customer for years. Good reception, low rates, and great customer service! Thank you

5 years ago

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Leyla Edinc Winter Garden, FL

I’ve been using this company for my business more than ten years. Customer service is very good.

5 years ago

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Pirategirl1128 Shelbyville, KY

Good value for your money but customer service is not great. Have had issues with my bill every month and have to argue to get it fixed everytime

5 years ago

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chad c Boise, ID

coverage is ok cost is fair support was helpful when i need Qs answered willing to work with you i hard times

5 years ago

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Mike Ashurst, Sr Prattville, AL

The price is right but the service is choppy across the Southeast anyway. Used T-Mobile for years and then switched to Verizon.

5 years ago

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Katie W-V Phoenix, AZ

They have good customer service but their technical support is spotty. They have a bunch of network issues, especially with iPhones.

5 years ago

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Cruz Jimenez San Antonio, TX

I switched to T mobile because their program was supposed to be cheaper with the same service as Verizon. Big Mistake! The phone wouldn't switch like I was "guaranteed". Went back to Verizon within 3 days.

5 years ago

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Pete Brown Mesa, AZ

Sales and customer service were very disappointing experiences to say the least. I’ll spare you the details but say that I haven’t had such a run around in over 20 years of being a mobile phone customer.

5 years ago

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Jolene Blackie Albuquerque, NM

Nice and great ads by consumers. Best activity since i started. T mobile is great services

5 years ago

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Franco Dagoy Henderson, NV

Excellent services. Reliable signal, very good customer support. Very good coverage.

5 years ago

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Melissa Hernandez ,

Customer service is great! Monthly pricing is affordable and overall cell service is good

5 years ago

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Chie Ogawa ,

Since t-moble merged w sprint. This has been the worse experience ever!!!!!!!! U can never get through to a live person or u sit on hold for ever. Even going into the store they are rude!!!!

5 years ago

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Victoria Fort Lauderdale, FL

Love my cell phone company been a great service and the customer service is Fabulous rated 100 plus

5 years ago

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Michele Marano Las Vegas, NV

Great service. Great pricing. Customer service is wonderful. I paid 3 tines more at art.

5 years ago

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Donna Lyons Tampa, FL

I love my T-Mobile phone professional good great speed on the internet overall a good quality

5 years ago

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William Elliott Keller, TX

This was four years ago. I signed up for service for five cell phones. The coverage was almost non-existent, so bad that I had to obtain service with another carrier. Bad experience.

5 years ago

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Ruby ,

I have had the worst experience with T-Mobile , I never get good connection anywhere so when I have an emergency I can never count on T-Mobile and their billing cycles are so confusing.

5 years ago

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Marilyn ,

TMobile/Sprint, service is good. They offer a 55+ plan which is reasonable. However, bee phone cost are high.

5 years ago

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Richard Salazar Albuquerque, NM

So far so good! Have no complaints at this time. Although all carriers are to expensive.

5 years ago

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Kate Dallas, TX

Plenty of hidden charges. I left them to go to Sprint and loved my experience with Sprint. Unfortunately, T-Mobile bought Sprint and I receive a message that my bill might change. Not a fan of T-Mobile

5 years ago

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Keshondra Shipp Leesburg, GA

They have great phone contracts, but it’s their overall service that puts them lower on the scale with other cell phone providers.

5 years ago

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Trina watson San Antonio, TX

Since they’ve merged with Sprint, the company provides awesome deals and services

5 years ago

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Mendy ,

T-mobile is my best choice I have made. Low monthly payment with a iPhone 11 no credit check.

5 years ago

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Stephanie ,

I’ve had T-Mobile in the past and was not too excited about their service I lost a lot of calls not sure if it’s still that way now.

5 years ago

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Kristiana Hamilton College Station, TX

Just purchased Sprint whom I have been with for over 20years. A wonderful transition experience !

5 years ago

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Art Houston, TX

Good service and the price is reasonable. Walk in easy to get phone fixed or adjusted with great customer service.

5 years ago

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Teresa Lugo ,

I've been a loyal customer over 10 years! Great customer service always. Highly recommended.

5 years ago

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M L ,

I have had them for years. great coverage and service. however recently their customer services is deficient

5 years ago

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ANDREW MCTIGUE Irvine, CA

Free Netflix with your subscription to T-Mobile. NOT I called to have Netflix added and I was told, Oh no there is an additional charge for that.

5 years ago

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MONICA CRUZ Albuquerque, NM

They have taken care of my family and I for over 10 years. My family plan is consistent.

5 years ago

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Mary Berglund Clearwater, FL

I have overall had a great experience except for some paper work glitches which hopefully will be worked out.

5 years ago

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Yvenante Damis ,

Good company customer service is great. Very professional no problem. Love them h

5 years ago

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Tyrone mcbryde Lakewood, OH

Since they merged with sprint the have very good with promotion customer service

5 years ago

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Bruce Shapiro ,

Have not had any negative issues once I began using T-mobile. No problems. No dropped calls.

5 years ago

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Kristen Denver, CO

Have been a customer with T-mobile for 7 years no complaints. Great service and pricing

5 years ago

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Tracey Pitre Hazelwood, MO

I have been with T-Mobile for years and I really love them whenever I have a problem they fix it.

5 years ago

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Peter Chvala Kennesaw, GA

All the reps that I have had encounters with were most helpful and knowledgeable.

5 years ago

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Mugatrao Indalkar Columbus, IN

Excellent service and product quality. I enjoyed using this company service and recommended !

5 years ago

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Ivars Loce Whiting, NJ

T-Mobil could do better, their signals are not that strong. Bell Telephone was the best, the current carbon copies just don't make the grade!

6 years ago