Q Link Wireless Logo

Q Link Wireless

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906 User Reviews

5.2

Overall Score

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Author: Kalicia Bateman

LAST UPDATED: April 19th, 2022

Q Link Wireless is a free phone service available exclusively to low-income individuals and families on a government assistance program like SNAP, Medicaid, and the Department of Veterans Affairs through its Lifeline program. The company offers customers nationwide coverage on both 5G and 4G LTE networks.

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The Good

  • Free Unlimited Text, Talk, and Data
  • No Annual Contract
  • Keep Your Phone and Number
  • Nationwide Coverage

Free Unlimited Text, Talk, and Data

Q Link Wireless customers receive a number of benefits when they enroll for the company's Lifeline assistance program:

  • Unlimited Texting
  • Unlimited Talk
  • Free Phone Activation and SIM Card
  • No Credit Check
  • Voicemail and 3-Way Calling
  • Access to 10 Million Wifi Hotspots

Q Link Wireless estimates customers can save up up to $599 per year in monthly fees when they sign up for the Lifeline plan.

No Annual Contract

Q LInk Wireless is also one of the few cell phone plan providers to not require its customers to sign up for lengthy, multi-year contracts. Qualifying customers can sign up for or cancel Q Link's free cell phone service at any time.

Keep Your Phone and Number

Q Link Wireless customers can also keep their existing phone and phone number when they enroll in the Lifeline program, regardless of whether they own a flip phone, iPhone, Blackberry, or Samsung Galaxy. Customers in need of a smartphone can receive a free Q Link phone.

Nationwide Coverage

Q Link Wireless is actively working to expand its national network. The carrier’s network coverage depends on the area, weather, signal strength, and traffic volumes, but over 97 percent of the geographic United States is covered.

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The Bad

  • Only Available to Qualifying Customers

Only Available to Qualifying Customers

Q Link Wireless's Lifeline assistance program is only available to qualifying Americans who are currently on a low income or government assistance program:

  • SNAP (food stamps)
  • Medicaid
  • Department of Veterans Affairs
  • Social Security Income Assistance
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The Bottom Line

Customers living under the Federal Poverty Line may find a reliable cell phone provider in Q Link Wireless. The company offer free cell phone services to more than 2 million qualifying customers across roughly 97 of the country. Customers on government financial aid programs are encouraged to enroll in the Lifeline program.

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User Reviews

Star Rating

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3.8

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906 Reviews

Review Breakdown

5 grade

18%

4 grade

62%

3 grade

9%

2 grade

1%

1 grade

10%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Dianne L Smith Los Angeles, CA

I am disabled. I have been trying to get another phone but I have not had any success. Before it was stolen it was not working right. The screen did not show anything and I could only talk with the speaker on. I call Q Link and have to hold so long, then the voice says call back later, or I would be transferred and loose the call. I am (65) and disabled. A free phone is a blessing. Can you help me get a replacement phone? Thank you, Dianne L Smith

4 years ago

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Sandra Nonprasit

Good service an benefits an transformation of transferring of your phone number.. would recommend to others but there tablet service is not to good because you can not use it without a wifi connection so in the tablet service I would rate it at 8 thumbs down an they still charge you $10.01 without no service on it so yeah not good on the tablet part...

4 years ago

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Donald Roby Virginia Beach, VA

I like that I don't have to pay for overpriced cell service and I'm over the moon that my taxes pay for my service. But the call quality is downright awful. I've tried to find out if it's the phone I have or Qlink itself, but I can barely make or receive phone calls. I was promised it would be fixed once the towers were maintenance last year. I still can barely make or receive phone calls. I have a Nokia G20 4G LTE which is compatible for the service and receives data and texts just fine. Just the awful calling service.

4 years ago

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Harry J. Mack Houston, TX

They don't stand by what they say. At first they were supposed to furnish New smart phone and New sim card but when it came down to the final ending they renigged and only sent Free Sim card and I had to pay for New phone even though my phone was less than a year old but it wasn't compatible with your new system. Which I didn't think was fair since I had to pay for 2 phones in a year. It was not my fault the old phone didn't work. I shouldn't have had to pay for the new one. HJMACK

4 years ago

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Dan Woodland Park, CO

I appreciate the cell service, I would not have a cell phone any other way. And the unlimited talk, text and data is invaluable. I am very grateful for the free service. Direct communication with QLink has not been that positive. Hard to reach you and hard to get any good response from the people I have gotten by phone. Tech support is pretty bad.

4 years ago

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Teresa Lowry Columbus, OH

I purchased a smartphone in 2020 for 112.00 then you upgraded network and i had to buy a new phone but couldn't afford to. I bought the cheapest phone for 25.00 but it won't hold a charge and is super slow. Then I was sent a tablet and told to put sim card in the tablet but the sim card in phone is to small. Your customer service takes forever to get through to someone. Very frustrating

4 years ago

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Bill Cicco Broken Arrow, OK

Whatever the issue/help I may need from Customer/Technical Services, I am always directed to the Web Site for support, despite the fact that the information available may not address the problem. Repeated attempts to convey, by email messaging, that a particular issue is not addressed sufficiently to resolve it, the email response is scripted text, directing me back to the web site that, once again, is insufficient to resolve the problem.

8 years ago

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Rene Fleming Washington, DC

What i like the is the way they have helped me with free phone service during the hardest times ive had in my life thus far. My dislike is not being able to get a hold of a representive to talk to to get help on past situations. Also i cant even quarter way across my county without loosing phone service,really aggravating..

4 years ago

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Janice Green Pennsville, NJ

Its ok but it nice you get unlimited but you have to pay full price to get a phone for your website. If your on limited income or assistance why would you make people pay for your phone instead of giving one with the service.

4 years ago

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Judy Johnson The Bronx, NY

My experience with Q Link has been ok. It could have been much better. The first thing was out of the many people I spoke to, not one of them took the time to explain how to prepare your phone for the q Link sims card. Or anything else at that.

4 years ago

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G. W. Columbia, SC

Delivery of startup kit was quick. It took a few phone calls to get service running and was difficult to actually talk to a live individual for customer service. I had to correct my phone number, lost my original voicemail message due to customer service not communicating and getting proper understanding of how to resolve service requested.

4 years ago

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jeanine Dunbar St Louis, MO

What i like best is not having to worry about my service every month. What i dislike is the prices of the phones and other products when there suppose to be free government items i understand charging for some items but the price is crazy

4 years ago

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Steve Avila Cedar Hill, TX

Customer service keep telling me my phone will not work any longer. I was lucky I had a old phone because all they sent me was sim card. Not even sure how long this old phone will work. Once it goes out I will not use qlink no longer for I will not have a phone no more. I guess you have to buy other phone but can't get no answers from qlink.

4 years ago

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Raych Suárez Pueblo, CO

The customer service is good and I can talk to someone on the phone if I need to. The shipment was timely and there were no problems with my sim card. The connection when making calls is not well and always has feedback. The data even though I get data is only working in my Wi-Fi zone.

4 years ago

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Mike Marino Topsham, ME

I am on the very end of the service area. It would be nice if after I go 1 mile down the road that I could still use the phone. The very few times I have delt with customer service was not good. I had a horrible time a few times and an OK time the others. As far as the equipment goes, the phones have worked well.

4 years ago

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Local_gal Philadelphia, PA

While qlink is a good phone company. They get people's attention with the unlimited calls text and data but it is all good but true. You are limited to a certain number of text messages per month also 32gb per month. It is not unlimited at all.

4 years ago

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Matthew Grier Beaver Falls, PA

The service is actually not bad, as it works on the t-mobile network. The phone they provide is about as basic as it gets, but I mean come on people, it's FREE. My advice is to just take what you get and appreciate it. If you want something better then go out and pay for it. Me ima use the hell outta this free phone!! Thank you Qlink.

5 years ago

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Theresa Dow Philadelphia, PA

I like the fact it's free and the minutes and stuff are put on for us, I dislike the fact hard to get ahold of.. my dialing part hasn't worked since day 1 or the messages, just messenger works

4 years ago

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Betty Boatman San Antonio, TX

It’s ok I don’t know why we have to pay for a replacement phone because the SIM card has been updated. If the SIM card is not compatible with the phone we should get the replacement phone for free with no charge

4 years ago

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Art

It took two tries to get me a sim card, and I have received incorrect information from tech support, but overall the service is good and I look forward to being with q-link for a good long time.

4 years ago

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Rich Correll Mentor, OH

The original phone I received was a mess, but the one I bought Nord N100 is fine. Arrived on time. The Qlink tablet is worthless. Only works on WiFI, no data. When on WiFI still slow as molasses.

4 years ago

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Laura Mccrae Hartford, CT

I have never been able to use the phone since receiving it. I had to put chip in one if my old phones to have service. I reached out o you several times regarding this problem only to be ignored.

4 years ago

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Marilyn Moran Mount Vernon, OH

Service is very slow...the tablet is even worse..phone is a good back up device. The tablet I thought would be better than it is..can't play a game on it because of how slow it's respond time is

4 years ago

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Lynn Nielsen Herriman, UT

The problem with QLink is that your customer service people don't speak good English and it's hard to communicate with them, but I love the service.

4 years ago

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James Tuttle Phoenix, AZ

Disappointed that my phone doesn't work on the 5g platform. Wish that Q Link would send me a new and updated SIM card. Other wise it's working fine for me.

4 years ago

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Jayson Sweeney Bourbonnais, IL

For being a completely free app that gives you a number it's OK at best asked even if you purchase the SIM card it doesn't improve any it's literally OK at best

4 years ago

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Valerie White Federal Way, WA

Well for the first 8 days, couldn't connect with any Data. Now the my account app won't let me sign in, it says it doesn't recognize my phone number or zip code.

4 years ago

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Larry Pagel MN

I am still waiting for my free Tablet from you to get here so I cannot really tell you much now but I think I am on the waiting list now so that is a good thing.

4 years ago

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Trisha Ross DeWitt, MI

Sometimes it won't let me text or call it gets frustrating. And if i have my wifi connected to my phone the call with wifi will drop out and i can't talk or text or anything.

4 years ago Edited March 11, 2022

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Kazmira Fredrikovna Erickson Portland, OR

Service is good but customer service agents are hard to understand and not the most knowledgeable. And I wish it was more clear which phones are compatible with Qlink

4 years ago

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Joyce Davis Twinsburg, OH

There are a lot of "dead zones" in my area where I either lose a call I am on or I cannot call at all. When I am able to call it is very clear which I like.

4 years ago Edited March 1, 2022

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Raylene Prettyontop MN

Happy with it keep up the good job. I am unhappy cause it doesn't work at my home , so I have to come to town area to use it or make a call.

4 years ago

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Frances Veronesi Baytown, TX

Enjoy the phone service and dataservice at least I don't have to worry about the price of the service each month unless I go over the plan

4 years ago

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Zeppy lynn Flint, MI

It's ok but lags it's not the phone it's a phone I got myself. The phones you offer are over priced and are completely junk.

4 years ago

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Katherine Hollingsworth Buena Vista, CO

Free talk & text. It's a help to me financially to not have to buy minutes for a cell phone. Especially since I don't use it alot.

4 years ago

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felicia grindstaff Burnsville, NC

I can't get signal my house. I have to go out side to make a phone call. And have to hold phone at the window to send a text

4 years ago

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Cynthia Davis Ranger, TX

Not good when you switched to Tmobile and 5g. I have never had a problem until then. I live alone and i was without a phone for 4 months.

4 years ago

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Teresa Mendenhall DeFord Nicholasville, KY

I love the updated service.QLink doesn't drop my calls anymore and I have found phone service nearly everywhere I travel.

4 years ago

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Terry Stowers Durant, OK

The phones r the worst I ever seen they never work and got a free tablet but no hotspot makes no since horably.

4 years ago

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Rodney Beale Cockeysville, MD

No payments necessary, I don't get a signal at my house, I still don't get 4g even though I purchased a 4g phone

4 years ago

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Melissa Colon Bloomfield, CT

It's ok service. The data ends and it suppose to be unlimited date, text and talk. I go a week or two with data.

4 years ago

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INCOGNITO Las Vegas, NV

I think that the service is good. Free unlimited talk. Text. And data. Plus they send you a free phone and SIM kit.

4 years ago

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Robert Brown Moncks Corner, SC

It has great service in towns but in the country no service . But I appreciate everything they do I'm not picky ...

4 years ago

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Carm Brunswick, OH

I need a new phone phone I bought one and received one and both are very poor devices please send me a new phone.

4 years ago Edited April 6, 2022

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Sarah lynn Stoos Reading, PA

I been asking for a new sim card for months and never received it I need a sim card

4 years ago

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Kimberly Seattle, WA

Love the free service but not very good reception. Drops calls in places it shouldnt.

4 years ago

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Valerie Smith The Bronx, NY

Everytime i call for help i have to call three or four days after holding on for over an hour.

4 years ago

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james jodway Saint Clair Shores, MI

On the phone it's hard to listen to the computer voice versus the human voice I prefer humans

4 years ago

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Charles Lewis Shreveport, LA

cannot make a call using this cell. no matter what # is dialed it calls aSSURANCE

4 years ago

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HORTENSIA Bowman

I have been having issue with the my mobile app. It doesn't recognize my email as well my zip code.

4 years ago

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