Q Link Wireless is a free phone service available exclusively to low-income individuals and families on a government assistance program like SNAP, Medicaid, and the Department of Veterans Affairs through its Lifeline program. The company offers customers nationwide coverage on both 5G and 4G LTE networks.

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The Good

Free Unlimited Text, Talk, and Data
No Annual Contract
Keep Your Phone and Number
Nationwide Coverage

Free Unlimited Text, Talk, and Data

Q Link Wireless customers receive a number of benefits when they enroll for the company's Lifeline assistance program:

Unlimited Texting
Unlimited Talk
Free Phone Activation and SIM Card
No Credit Check
Voicemail and 3-Way Calling
Access to 10 Million Wifi Hotspots

Q Link Wireless estimates customers can save up up to $599 per year in monthly fees when they sign up for the Lifeline plan.

No Annual Contract

Q LInk Wireless is also one of the few cell phone plan providers to not require its customers to sign up for lengthy, multi-year contracts. Qualifying customers can sign up for or cancel Q Link's free cell phone service at any time.

Keep Your Phone and Number

Q Link Wireless customers can also keep their existing phone and phone number when they enroll in the Lifeline program, regardless of whether they own a flip phone, iPhone, Blackberry, or Samsung Galaxy. Customers in need of a smartphone can receive a free Q Link phone.

Nationwide Coverage

Q Link Wireless is actively working to expand its national network. The carrier’s network coverage depends on the area, weather, signal strength, and traffic volumes, but over 97 percent of the geographic United States is covered.

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The Bad

Only Available to Qualifying Customers

Only Available to Qualifying Customers

Q Link Wireless's Lifeline assistance program is only available to qualifying Americans who are currently on a low income or government assistance program:

SNAP (food stamps)
Medicaid
Department of Veterans Affairs
Social Security Income Assistance

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The Bottom Line

Customers living under the Federal Poverty Line may find a reliable cell phone provider in Q Link Wireless. The company offer free cell phone services to more than 2 million qualifying customers across roughly 97 of the country. Customers on government financial aid programs are encouraged to enroll in the Lifeline program.

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User Reviews

Star Rating

3.8

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906 Reviews

Review Breakdown

5 grade

18%

4 grade

62%

3 grade

2 grade

1 grade

10%

Sentiment Criteria

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David Drake Shelbyville, IN

In the last few months as you guys didn't upgrade plus I traded the phone for a different thing and you gave me a little SD card I think they call it everything has been working great I don't talk in the phone a whole lot but when I do I'm glad it's there I use it for emergency as a say it's a lifeline phone I usually don't call to talk to just to talk if I call it's to make a important call or to call a doctor or to call for help or to call to order something that I gotta have as medicine a lot of people takes advantage of the phones but I try to do what I can to not run up a bunch of minutes better it's t The lifeline phonr

4 years ago

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Lisa King Davis Rock Hill, SC

I'm very pleased with the service, except you say I get free data but some months when I need to use a lot of data it runs out then I don't have any more for the month to look for a job !! It's suppose to be free for the ninth right ? Besides that Ive been with QLinks for several years and service can't be beat customer service is bit that great. No I e speaks English, they hang yo in you if they do t understand what your problem is but usually because they do not understand English Language well enough to understand that what you are explaining to them, so they hang up on you and it's difficult to get someone on the phone. you have to go thru a bunch of prints to get to customer service and it's aggravating , they also have attitude problems most of them but you do get a nice one sometimes if it's your lucky day. I love the actual service on the phone. Also if they mail you something g you get it fast I hope this j Helps

4 years ago

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John Johnston Signal Mountain, TN

I have been with Q Link about 3 years as I am in a nursing home and living in nursing home makes you poor. I can't believe all these negative reviews. This service has been a gift from God to me. Without this program I wouldn't have a phone. So I have been saving for a new phone so when I got this new sim I went ahead and got it. When I looked at how to activate it I did not understand the reset part so I called in and had a tech on the line in 5 minutes. He was so nice and helpful and he asked me some questions about my phone and then he had me call a number that is on the card under the word activation. I called it was automated and it asked me a couple questions and then it activated it for me. Much easier then going into your phone and resetting the carrier. So I love the service of Q Link and I am having fun playing with my new phone. I will check back here and if anyone wants to ask me any questions about how I set up my phone leave me a message. My name is John and I want to thank Q Link for helping me, living in a nursing home, to be able to have a cell phone.

5 years ago

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Muneca Loca Brooklyn, NY

I think this is a great service especially with large families who can’t afford to be on a family plan. My daughter uses the phone to let me know she is out of school to do her remote learning and communicate with friends. It’s a big relief that I know she is safe and I can always contact her or her me for any emergency reasons. Thank you Qlink

4 years ago

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Chad Edgar Columbia, MO

Q Link is the best free government side I ever used I'm so very thankful I had it when I couldn't afford a phone they gave me a free phone for I am on social security and I can barely make ends meet but you ain't saved me not only gave me a free phone but free unlimited talk text and web every month for the past 4 years thank you so much I have no idea what I would have done for a phone without you thank you so very much. Q Link

4 years ago

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Dougie D Harold, KY

Offering the excellent program with little to no hassle for low income families is amazing! Other companies have soo many hoops that most poor and or homeless people can’t get it. You have helped save my family for job and emergency contact. The tablet program gave us the ability to use it to teach our 3yo in a much easier method, pay taxes and keep in contact with family easier! Thanks to Appalachian mountains connection is spotty but it is what it is on any network!

4 years ago

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Debbie S Breslin Philadelphia, PA

Well first off i am on disability does not leave much room to purchase or pay for phone,its a god send for me to keep in touch with all my doctors its all i have to contact important people and i so appreciate this awesome phone,i keep it by my bedside in case of medical emergencies i be lost without it ,thanks again qlink for this free service!😊Its a life saver!

4 years ago

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Boricua Del Bronx The Bronx, NY

I don't understand why people is complaining about Q-Link. I know sometimes they provide discarded phones but they provide you with a sim card for many phones, including iPhones.. With a good phone you get good service. I got problems with caller ID and signal when I started but now I'm using an old iPhone and with the new sim card they just sent me everything is working excellent.

5 years ago

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Kathy Shaw Petersburg, VA

Qlink works, I discovered what the problem was when my daughter called me yesterday, I had forgotten that I had a new number from Qlink and they were calling the previous number that had been given to me through Qlink, all is well now, service is great 😃👍 thank you!

4 years ago Edited April 11, 2022

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Sydney7770 North Bend, WA

Its great as can be for phone service... Data sometimes alittle slow... Thats to be expected depending on what area and tower its bouncing off... Other than that... Still learning the phone and enjoy using... Thank You, Q Link!!!

4 years ago

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Wanda Honolulu, HI

The best thing about this service is that it helps low income people keep in touch with family and friends. You can't beat the price ! The worst thing is their free phones. Lost calls, lost msgs, texts not able to go through, however I believe that purchasing a samsung or upgraded phone, would solve those other annoyances!

4 years ago

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Kim Hyde ID

Thank you so much this has been a lifeline for me for sure I have been illegally isolated from my life my money my belongings and everything for over 2 years now due to the collision in the Idaho courts I appreciate the service and thank you so much

4 years ago

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Jodilynne Juengst

I love the service and the representatives they're great they work with you the Tech works with you that's a lot of that's what I love great company The only thing I dislike about the company is that the phone's cost so much when you're on a limited income like I am it's really hard to replace a phone that gets broke and Bixby

4 years ago

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Kevin Hart Portland, OR

It was fast and easy to get a line of service with Q Link wireless.. now all I have to do to keep free service is to make one call or text a month, how great is that? Where the heck was Q Link back when I was paying . 25¢ a minute for service? Boy am I ever grateful for Q Link now.

4 years ago

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Bella Mee Mobile, AL

I'm thankful that Lord Jesus blessed the company to have an affordable service with the type of bundle plan that I'm currently receiving it is such a wonderful help to me and I am satisfied with my services and the customer service that has been provided .

4 years ago

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vard meyer Douglasville, GA

I appreciate our gov't allowing me to have this phone service. reception is poor at and in my apt. but having this phone has made a difference in my life. I have learned to navigate my way through towns with maps app, and even program the phone into car stereo.

4 years ago

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Detris Marks Houston, TX

Since I've been with quickly koalas I cannot even download no music on my phone I can't download no games on my phone I end up pushing up another phone because the oven went out now this new one is not doing what it's supposed to do you can't download no music no games no Facebook no nothing

4 years ago Edited February 7, 2022

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Terry Sanford Xenia, OH

It took forever to get my phone after it was stolen I had to use my own there was some misunderstandings. No complaints after that it works great but I had to pay my bill $50 a month for about 8 months kind of set me back but the service has been great thank you thank you very much

4 years ago

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Felicia Docgrand Youngstown, OH

I'm just glad to have it and to know that I can get in touch with my doctors and my children if it wasn't for this program I would really be out of communication with everyone having q Link wireless makes me feel a little bit more secure knowing that I could call for help even if I needed it thank you

4 years ago

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Rebecca Leonard Barberton, OH

Phone works well compared to other phones provided by other companies with similar plans. I recommend Qlink over assurance wireless to all my friends who want a prepaid service phone

4 years ago

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Russell Scott

I think QLink is good but I only used it with my free phone service , just not to crazy about the free phones there slow . That's the worst part other than that their pretty cool company

4 years ago

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kendra neace Venice, FL

I'm a single mother struggling to pay the bills and it is awesome to not have to worry about my phone bill. The service is great so far its all amazing! Thank you Q link for your service

4 years ago

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Laura Bogseth Kentwood, MI

have had Qlink wireless service for about 5 years and it has been invalueable to me. Anytime I have had a problem the help desk has been able to fix it and in a friendly and knowledgeable manner. Thank You!!

4 years ago

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Sierra Raymond Baltimore, MD

U send out emails updating me about my plan and account all my options it's a great reminder and communication is the key factor for most so I appreciate any contact I have had 2ith your staff

4 years ago

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Jacqui Bopp Bedford, PA

They've been a good company since i switched from assurance wireless.. had a few hiccups but that happens and customer service has been polite and helpful and been able to resolve the few issues without a problem so far

4 years ago

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Barbara Edwards Milwaukee, WI

Qlink has been a life saver especially now that I'm retired and unable to work im still able to talk to family and friends during these pandemic times make appointments just to be able to stay in touch

4 years ago

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Daniel Schonberg TX

It's been good and upsetting sometimes but, it's all good. Ido use my phone 5-6 time's a month most of my family has passed and friends. But, I do my best. QLIINK has helped me out greatly. Thank you..

4 years ago

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Cleitus Ross Kansas City, MO

Had a few problems with sim cards and reception but after speaking with cutomer service,all was taken care of eventually. I like the service and I have to so far so good. thank you

4 years ago Edited February 7, 2022

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RAyneisha Apopka, FL

Good 😊 in the morning minutes on ur phone. Service experience and advice customer service support and advice. Qlink wireless charging case up for work. Tommorrow on ur phone

4 years ago Edited February 14, 2022

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Kay Vaughn Fulton, MO

Very good company helping out disability & seniors & low income people to have phones that are available to us all, I appreciate your services & Thank You!

4 years ago

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Robert Eilam Durham, NC

Setting up with SIM Card ... 10/10 Issue with phone number ... 2/10 - agent wasnt quite helpful - confusion on how to contact to address and solve the issue

4 years ago

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Michelle Sohn Indianapolis, IN

I've had Qlink for a few years now. Has always been great for me. Bought a phone through them to upgrade. Through the pandemic it was good to have the extra data.

4 years ago

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George Woosley Eugene, OR

I'm going through the phone unlocked link they recommended and waiting for the unlock code so far they have been very helpful . Thanks

4 years ago

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Percy

I loke this provider because it work everywhere I go but the data on my plan it doesn't work sometimes. I don't know why? Company is good

4 years ago

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Christine Huffman Columbus, OH

Glad they understand that I am very broke and couldn't buy replacement phone right away I appreciate the whole company Thank you

4 years ago

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Chandler Clark GA

Customer service has been great been nothing but pleased with the service even with replacement of a SIM card think I’ll very much

4 years ago

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Wayne Haanstad Kansas City, MO

It's been great wasn't able to get a cellphone and with this program was able to get one activated... Thanks Q links!!!!

4 years ago

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Linda Davis St Louis, MO

I like the Customer Service. I don't like my phone that I purchased because it gets so hot after about using it for 5 minutes

4 years ago

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Mike Thompson Detroit, MI

Service is great as well as customer service, they help with any issue u have as fast as possible. I am glad that I choseQ link as my provider

4 years ago

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taushieya baker Newark, NY

I love the phone the benefits that come with it, but the tablet doesn't work as good though. I will referral it to other ppl to join.

4 years ago

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Lisa Eckles Pittsburgh, PA

Very good service but I don't like how every year that my number has to be changed when I get a replacement sim card for my phone

4 years ago

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EDWARD CHRIS HOOKS Atlanta, GA

I really want to thank Q-Link for your generous service. I could have never afford a phone if it was not for you guys. GOD BLESS

4 years ago

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M. Cox Randleman, NC

The best phone service that I’ve used in the past few years! By all accounts it’s way less than I’ve had to pay in years!

4 years ago

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Chris Perez Phoenix, AZ

I absolutely love Q-link. Great service all the way around! You can't go wrong with Q-link wireless.

4 years ago

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Robert Baehr San Antonio, TX

Great patience. You have helped me to find a phone that your symcard fits. I'm not really competent with computers.

4 years ago

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Tiffany Robinson Richmond, VA

Q Links is great an unlimited everything how can you beat that,it perfect no bill helps me save money,Thanks QLinks

4 years ago Edited April 4, 2022

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Fred Lessans Baltimore, MD

I like that I can have a phone that works and that I can afford because I would not be able to buy one.

4 years ago

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Sherry Taylor Wichita, KS

has been a great phone service. So appreciate the unlimited services I am recieving at this time . Thankyou

4 years ago

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John M Ryan Fort Smith, AR

All very good so far. Have need of a new cell phone , but there were nothing available on web site when I last checked.

4 years ago

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Beverly Vansuch Houston, TX

Excellent customer service, wasn't expecting tablet - was delighted when it arrived!. Will recommend

4 years ago