Name: MetroPCS
Rating: 2.9

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Tara Cheshire, CT

Too many rules and limitations with this carrier. I also have experienced slower service compared to T- mobile. Additionally, trying to port over any new unlocked phones to the service requires Customer Service and an unreasonable amount of time to do a fairly simple task. I'd suggest staying with T-Mobile for more seamless service all around.

8 years ago

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M. S. Warner Milford, CT

DON'T GET MetroPCS. Where I live, the coverage is so bad that calls get constantly dropped and service is always at 1 bar or no service. If you really want to save $60 or so on an unlimited plan and can't get AT&T, Sprint, or Verizon, at least check the coverage map for where you live. AT&T and Cricket cover my entire area reliably while MetroPCS and T-Mobile have spotty coverage literally everywhere (Connecticut and New York).

8 years ago

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Jon Healy

Good price. Good perks fast services billing easy to understand. So far dependable but it am a new customers and have not had to renew.

8 years ago

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Davi Staten Island, NY

metro pcs dosent have good service does not have service and especially in NYC area the calls drops off, i call them metro pcs aka metro piece of shit sorry for my language but this is the truth and anyone i know they call them like this, i don't recommend to no one this service they should not get service in this cau try at all because they use other party antena wic is t mobile in NYC

8 years ago

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Manuel Dallas, TX

The one thing MetroPCS seems to ignore constantly is their resolve for a faster, better network. With the "unlimited data plan" I find myself with so much slowness, sometimes I can't even log online or use apps like YouTube even though I've yet to reach that infamous level where MetroPCS throttles my "unlimited" plan. I don't plan to pay too much for this sub-par service.

8 years ago

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Wayne Addison Dayton, OH

This is the worst foreign cellphone company all they can say I am sorry they can not correct the situation. The last cellphone bill I had with them they charge myself a 102 dollars, 60 dollars, and then before they would correct the situation they suspended my line saying I owed them another 56 dollars. This consist of nothing but for one cellphone. PS phone was under warranty but they said I would still have to buy the parts because it had been nothing more than a retroactive phone. Beware of this company very deceptive, and all they can say I sorry.

8 years ago

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mario panagi Astoria, NY

Metro pcs is scamming their customers, their website for the alcatel go flip has just one five star review , the website doesn't let you write a review, they just planted a bogus review to sell phones. i purchased one on a 50 dollar rebate offer, the fine print states you have to have it connected for 2 months, mine stopped working properly after 36 days . no rebate and phone doesnt work, at least tmobile lets their customers honestly review the alcatel go flip at a whopping 2 stars.

8 years ago

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Gil Port Saint Lucie, FL

Beware. I'm not going to waste any more time than I already have with the bad service and problematic phones. I'll be getting my 3rd ZTE phone. MetroPCS was awful when i had a Samsung as well. I'm so livid right now I can't see straight. Between the phone and the service, I have wasted hours and hours and hours and hours and hours and hours and hours and hours and hours.....

8 years ago

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Lynn Anderson, SC

My husband and I changed to this phone company in October. The worst thing I have ever done. The service sucks. Dropped calls Everytime I use this phone. 90 % of text I dont get or the people dont get mine. Anytime I google anything it says not available. My husband is disabled. Money is tight thats why we changed. I hope I can change service one day.

8 years ago

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Constance Young

Lost everything in hurrican Harvey metro pcs has shown me that I as a customer for over 4 years it's all about the money cut my services over $90 mind you never missed a payment in over. 4 years had to call in over. 7 times all for them to tell me that I qualify for a $30 credit but I have 3 lines as soon as I can get everything back together I'm done with METRO PCS and I thought boost was bad metro pcs is the worst not feeling the love and the only reason you get that star is because of the representative that I spoke with last

9 years ago

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Donsher Pittsford, NY

I've been trying to unlock my son's phone for weeks and all I get is the runaround. He has moved to China and wants his phone unlocked and can't do it from there. Metro PCS tells me one day: "Apple has to unlock it!" then when nothing happens for a week (we were promised 3 days) they say "Metro PCS has to unlock it" RUN_A_ROUND, and still no one will help. AVOID THESE THIEVES AT ALL COST!

9 years ago

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Andrew Rousseau

Cell reception is top notch. Call quality is excellent. Data speeds are among the fastest out there. Plans are cheap. Only $50 for unlimited data plan.

9 years ago

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Amanda Rider Longview, TX

I have never had so much problems with a phone provider. It took a hour for me to be able to speak with someone. All the local stores I called either didn't answer or phone went straight to voice mail. The MY Metro app kept rejecting my card to add data and then suspended the service over $5 that didn't even go threw. This will be the last month I use this phone.

9 years ago

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KEKOA Parker

I'm in San Bernardino CA. Service is absolutely horrible. It's same as Sprint. I gotta outside to make a call. Any video just buffers. I drive all over SoCal for work is reason I switched to tether to WiFi. It's a little hard to do with weak connectivity. I'm going back to Cricket. Rarely ever a problem, similar to ATT which I had prior but almost double the price. If your in SoCal, don't waste your time with Metro PCS

9 years ago

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Nacole Lewis

Ms Emily u r the best... Metro pcs made me happy today as always I give u a A+ on good customer service today.. Best prepaid service ever...

9 years ago

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Ala

I recently brought the ztc max pro I had problems with charging the phone the second time I tried to charge it so I had to send it back.( had the phone for 4 days) Then they ship me another one now this one wouldn't charge with the charger that came with the phone neither so I brought I another charger. Then the fingerprint will not work and it's a brand new phone. This is the worst phone service I have every encounter. I have tried many phone brands such as boost mobile, virgin mobile, straight talk, and at&t and they all have worked better than this phone.

9 years ago

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Ge mar Cape Coral, FL

The service works fine and i'm happy with my phone, but they gave me a phone number of someone who had this before me and I'm getting calls for this lady "Poochie" 6 months later. Plus I get texts and automated calls from her kids school. Aldo I have not been able to set up my MetroPCS.com account. Every time I try it says my email is already in use. I think that lady still has her account set up with that phone number. No one at this company knows who to fix it and now Mymetro app on my phone doesn't work either.

10 years ago

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K.M. P. Charlotte, NC

Easy to use & affordable. They also allow great coverage despite being a "smaller" carrier. Easy to bring a phone on or get one via a deal at the store or online.

5 years ago

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MammaS Moline, IL

Upon starting their service was told coverage in my area was good. Within the first day, multiple dropped calls. No signal what so ever if inside, even inside the car. Could take up to 10 minutes for text messages to go through. A couple friends also had MetroPCS service with the same issues. Only place I got decent and consistent service was in the Chicago area. Then when went to transfer service and port my phone number, they refused to give account number and password to me to complete porting. Bill was paid through app on phone, never had account number. Had to change the password for the app repeatedly because of data compromise.

6 years ago

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Destiny Wyche Tampa, FL

This company has always been willing to work with me and my family since we became customers. They not only help with choosing a plan, but also give information about which products to buy. Also, they have great deals.

6 years ago

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Olmanika Milfort Tallahassee, FL

I am a customer of the Metro by TMobile phone company and I love it. Very affordable, the people really care about your purchases and the customers. I have unlimited data for an affordable monthly rate.

6 years ago

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Sarah Marfo Tallahassee, FL

Very affordable and not bad for the price. My family of 4 pays 115 for 4 lines. The service is pretty fast and we don’t much problems. People just make things seem worse off the what it really is. Metro is great.

6 years ago

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Mia Hernandez Tempe, AZ

to be honest this company is ok the service is alright not my go to but, if your on a tight budget id recommend it. just be aware you get what you pay for. the phones are cheap quality for the most part like after you purchase your phone it works fine but starts to malfunction eventually there always discontinuing phones too as far as the service goes its mediocre signal drops in certain areas and can be a pain when it starts delaying

7 years ago

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jessica Mesa, AZ

I really like metro they have great deals all the time and you are able to upgrade your phone every three months with a discounted rate. i would highly recommend them.

7 years ago

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Eric San Diego, CA

I used this for a bit and at the time it was the cheap alternative with OK service. I have since found better alternatives but at the time I was good with the service provided.

7 years ago

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Dereka Hines Birmingham, AL

Customer service is getting worst. Supervisor if it really is the supervisor are no better than some of the customers service reps. Just don't waste your money. Internet is terrible no matter what plan you're on. Been with metro for several years. Time to switch and let them go.

4 years ago

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sherry Summers Deltona, FL

Metro is terrible! Their service is sub par at best! Sitting in my own home can't even get a signal! Unlimited data is not even close to what it should be considering once you get to a certain point, yes it's unlimited but slows to snail speed rendering it basically useless!

4 years ago

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Lil One Checotah, OK

Terrible every time I got on the internet they charged me and I didn't understand why but I only had it for 2 months and they were charging me $140 a month for two lines when it was only supposed to be $88 like come on metro get your head out of your butt

4 years ago

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Natalia Correa MDTribe Tallahassee, FL

MetroPCS was very affordable and they had good customer service. The only challenges I faced was losing signal in some locations.

6 years ago

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Basilio Rosales Newark, CA

I never have problems with themil I call to ask a question they answer me with the upmost professionalism

6 years ago

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Doug San Jose, CA

After 40 years I left ATT for Metro and realize I should have done the move years ago. Metro is daylight/sunshine to ATT dark/gloomy confusion.

6 years ago

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Shirley Andrews Maple Heights, OH

None of there employees know how to solve problems with my phone, several of them have screwed up my saved messages and now l cannot get any messages at all. Looking for a new phone company that has employees that know what they are doing and l have viruses on my phone that no one knows how to get ride of them.

7 years ago

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BKey327 Clarkston, MI

Issue resolved by company. Thanks! The problem was on the side of the company that sold me the phone. Not Metro PCS directly.

7 years ago

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Ernest Blake Tampa, FL

On 01/28/2019 we had a terrible customer service experience at the S Dale Mabry store Tampa FL. No name tag and he would not give his name. Black hair in a bun. We are leaving metro pcs and encouraging our friends and acquaintances to do the same. Terrible, just terrible customer service. PLEASE BEWARE!

7 years ago

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George Quinn

We've had at least 6 phone companies and Metro PCS is the best. Plus the folks behind the counter are tops

7 years ago

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Kar Hazleton, PA

Had no service 15 miles from my house switched service to a different company and metro held my phone and would not unlock. It 3 months. After not having the service all they tell me is that it is unlocked terrible customer service never get them

7 years ago

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Susan Deltona, FL

Monthly phone service is terrific, but knowledge of products & services by retail store employees needs to be improved

7 years ago

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Pete Middleburg, FL

Don't get protection plan unless you break phones very often (monthly). They charge you s deductible that is half the value of the phone. Its supposed to come activated but won't activate and then you call as directed and they charge you to activate the phone. In the end its better to just start a new account. I got ripped off.

7 years ago

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Vickie knepp Valdese, NC

They are best I've ever had..always have great customer service n genuinely care n do whatever it takes to make u happy

8 years ago

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Ann Malone

I've been with MPCS for six years now and have never had a problem, always excellent coverage and service.

8 years ago

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A Allen Hampton, GA

Love the monthly bill . I like the the bill does not fluctuate. You get exactly what you pay for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

8 years ago

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Fher El Paso, TX

LTE data service is not good, I already called and explain to the "techs" they have and do not solve the problem. They do pump up the speed for a few days but after that the speed slows down. Usually when you have a few days left to pay your bill the speed gets pumped up.

8 years ago

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george christoff Bedford, TX

extremely poor customer service. Also when I purchase a phone online from their website there was a mailinr ebate of $80 that I never saw. They kept lying that it ll take 6-8 weeks, when i moved another 6-8 weeks, finally they couldn't find it in the system. Scumbags.

8 years ago

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De Parker Bala, PA

Service is fair customer service's porous please hope you never have to call Inn can understand that anything they're saying they don't make an attempt to help talk too fast Unapologetic insincere stay away

8 years ago

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Efren

1. I went there and pd 200 for a cheaper phone. I wanted to return it within 2 hours and pay$ 150 more for a better phone yet I wasn't allowed to. 2.the Manager lied to me when I asked her when her Boss would be there. 3. The store wasb't open during posted hours. The cheap prices don't compensate for poor sevice

9 years ago

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Dunkin

My phone on 2nd line got stolen, trying to buy a phone at store they want $15 extra for activation fee on an active line! can avoid activation if phone is bought on line, but for a $19 phone they charge you $89 , then maybe they send you the difference in 3 months!!! Big scam ad run around no wonder they are refered to as metro piece of sh.....

9 years ago

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Jim McCarthy Sanford, NC

This has to be the worlds worst.Unbelievable worst experience one could ever hope for.Not only in the stores that they have the customer service is like talking to a stick.I really do not know how they stay in business.This rating is beyond terrible.

9 years ago

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Vong Xiong

Worst customer servicer ever. charges money for every single thing that is done, for example changing phone number or paying bills. Worst online site ever as well. You can never get anything done, always saying they are experiencing a technical issue.

9 years ago

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Kellie

Went to the location at 69th street in upper Darby and was disappoint by the lack of knowledge the store rep has. I ended up walking out with nothing and went to cricket where the process was smooth and easy. I got my hassle free phone from them and I'm very happy.

9 years ago

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Nique Charlotte, NC

They should give u your full 30 days regardless when you bill is due. for example if you pay your bill in the 20th of a month and u miss the 20th of next month..but pay it on the 8 of the following month ur bull should not be due to weeks later..but on the due date that u paid it.

9 years ago