MetroPCS

I recently signed up for service and bought 4 new phones from them. It turns out I don't get a usable signal either at my house or at my office. When I reported it to them, they made excuses...there was a cell tower down that served my area, they were in the process of upgrading a cell tower in my area, etc. I trusted that once the cell tower issues were resolved, my signal issues would clear up. Not the case. But they strung me along believing that was the case until it was too late to return the phones I bought from them for a refund. And they refuse to unlock them until I've had 180 days of continuous service with them. So my choices are A) switch providers, which will leave me with 4 unusable IPhones, or B) pay $150 a month for the next 4 months (I've already had it two) for phone service that doesn't allow me to make or receive calls from my home or office.

Metro is known for their instant or switch rebates that cover the price of most of the phones they offer. However, there is some serious discrepancies over whenever or not all the rate plans they offer qualify for the promotions or just the unlimited rate plans only. I've spoken with the Representatives that run their Facebook and Twitter accounts and have been told multiple times that there is no rate plan restrictions. However, every single authorized dealer location I've inquired with, and there has been many, state that you must sigh up for an unlimited plan to receive any of the rebates. Needless to say I am not a customer nor will I ever be one because of their extremely questionable business practices.

Being a long time Metro user, I learnt a lot. First, never buy a phone on Metro, I was conned into believing the promos extend to current users -how stupid, it's only for non-metro users- bought a phone (exorbitant price), paid full but still have the phone locked. I complained but they won't do anything about it. As for the plans, Never believe anything online, at least if you are a Metro user. The deals are not for it's user but for those that do not use Metro... THE MOST RIDICULOUS THING I EVER HEARD. They will please new and non users but we the loyal users are left hanging!!!! Crap!!! Sallah, need proof, reply to me and I will show you my account info that am a true Metro User in HOUSTON

I called a Metro PCS location after checking their hours online, it said open until 7pm; it was 5:48pm; while on the phone with an agent/sales person, I started asking questions and then I told the person that i would just stop by in person as they are like 5 minutes away from me; He said we are closing soon. . . I said the hours online says 7pm, he said, yes but we are short staff and we will close at 6pm. that was fine with me, next day i stopped by around 10:05 AM and the lights were on; doors locked; called on the phone no answer; O k a y maybe they are in the bathroom, went to do something else stopped by around 11:30am still, doors locked and no answer; Things happen right . . . . two days later, i was going to try again, as i am in the parking lot, there was a lady walking towards the store, as she got to the door, she tried to open and she couldn't; just in case, i went to park my car, as i was approaching the store, i noticed the same lady standing and looking at her watch; I got to the door, lights on, the lady says, seems like store is closed today; i looked online but it doesn't say the store is supposed to be closed; after several attempts, this is not a good sign. all I wanted was to switch my three lines over and get new phones;

Before MetroPCS was taken over by TMobile I loved them!!! Recommended them to family and friends as well. Since the switch, I'm considering changing providers. Their customer service before was top notch!!! They were fast, super helpful and efficient. Now the custimer chat rarely works. More often than not it prompts you to call instead, when you call you can't reach an actual representative. Doesn't matter what button you press it will not connect you to a live person. All it will do is disconnect the call. They've ruined this company in no time flat.

My current plan is economical and phone price i believe was competitive. The stores are usually very organized but staff could improve their customer service with some training and development

MetroPCS is a very great and reliable company for phones! With an amazing family plan, free three month upgrades, and discounts, this is the place to be!

Price is good. I'm half and half with this service. What really bothers me is the phone calls always drop. Connection is terrible at times. That's really the main thing that bothers me. Phone is fairly new so we'll see how long before storage and data become an issue.

For the price you really can't beat Metro PCS, HOWEVER I am in Ohio and travel between Dayton area and Akron and had very spotty service. In my home there was no consistency of whether I would get an incoming call. If I was near a big city i.e. Chicago then it was exceptional, but I just couldn't get a consistent signal in anywhere from Dayton area all the way to Akron. Lots of dropped calls and Emergency call only. I gave them six months and tried to fix and still not good so I can't recommend them for anywhere in the areas of Ohio I was traveling through.

Att is good in that they cover most of america, and dont have , aot of downtime, on the other hand, dont care for their trying to monopolize to gsin more politicsl power, dont agree with their politics, sometomes they have you by the cohones, when they reach their goal of most powerful co.

After using boost mobile, metropcs proved to be the better provider. I have not had dropper calls. Service is great. It's a cheaper version of t mobile.

Customer service is limited in what they are able to check. I paid my bill on the due date using their app on my phone a week later my phone was disconnected for non payment. I called them and was told to call my bank.ni called my back and was told that metro PC's did not attempt to get the money from my account because more than enough was there to cover payment. Having this single issue with payment after being with them for 2 years they blocked me from making payments on the app. I now have to go in store and pay an extra $3 every month flto process payment. One issue which was some glitch between them and the bank and it is costing me. There is no one to talk to to straighten this out so I will have to part company with this company. The service is not all that either.

I bought a phone from metro pcs, they offered a protection plan,said everything is covered if I get the protection plan, broken lost or stolen. And I could only get the protection plan that day. And if I left the store I could cancel it anytime, but I can't get it again after I leave the store. So I get it. Adds an extra 20$ a month because its on two phones on the plan. My phone shattered and isnt functionial. Turns out I still have to pay for my phone even with paying their protection plan every month. They said I would get a high discount on the phone. Its an lg stylo 3. They said I have to pay 100$ to get the phone. So I've been paying extra money just to get a 30$ discount? So why do they lie and say this protects your phone? When they are only offering you the same phone at a very low discounted rate. This is a joke and after this month I won't be staying with metro. I can't stand liars.

I SWITCHED MY FAMILY TO THE 4 LINES FOR $100. WE GOT OUR 4 FREE PHONES, AND I PAID $183, AND WAS GIVEN A RECEIPT. WE ALL WALKED OUT OF THE STORE WITH WORKING PHONES. LESS THAN 24 HOURS LATER, THE PHONES DO NOT WORK. I GO TO THE STORE I MADE THE TRANSACTION, AND FOR 2 HOURS, THE EMPLOYEE ARGUES WITH CUSTOMER SERVICE REP ON THE PHONE, STATING I HAVE PROOF OF WHAT I PAID, I HAVE MY BANK STATEMENT, AND THE RECEIPT. THE CUSTOMER SERVICE REP STATES I DID NOT PAY ANY MONEY AND THAT SHE WILL NOT RESTORE SERVICE. AT THIS POINT, I AM CRYING, HYSTERICAL. I HAD TO GO TO WORK, SO I HAD TO LEAVE WITHOUT HAVING THIS RESOLVED. I FEEL LIKE METRO PCS STOLE FROM ME AND MY FAMILY, AND SOLE ME A SERVICE, TOOK MY MONEY, AND THEN TURNED OFF MY SERVICE I JUST PAID FOR. NOW THE COMPANY IS STATING I DIDN'T EVEN PAY. I HAVE LEGITIMATE PROOF! IF YOU CONTACT ME, I CAN PROVIDE BANK STATEMENTS, MY RECEIPT FROM THE TRANSACTION, ETC. I HAVE USED THIS COMPANY FOR OVER A YEAR, AND I THOUGHT SWITCHING MY FAMILY WOULD BE A GOOD IDEA...NOW I FEEL STUPID.

Metro pcs is the worst prepaid phone company to ever have. Where do I begin?... First if your phone is disconnected they have their system to where you can not speak to representative on purpose. Second i paid 5 dollars gor a cycle change i paid 184 dollars the rest of January's bill along with February's full bill on February the 2nd and my phones were shut off on February 21st. You never get 30 days of service with these people they are ripping everyone off whatever day you pay on with this PREPAID COMPANY SHOULD ALLOW YOUR FULL 30 DAYS AS BOOST MOBILE AND CRICKET DOES!! If you are on a fixed income and do not get paid until the 1st or 3rd and you pay 5 bucks for a cycle change so it can accommodate you at that time of the month why would you still shut someones phone off? And that's not even the kicker...the kicker is no one has record of said payment in their system no one gave me a receipt and no one can find that RECORDED PHONE CALL!! I would not recommend metro pcs to my dog. Ive been with them for 2 years and they dont carr about their customers. Why can't anyone speak to a representative to resolve this issue? What if that customer doesnt drive to go into a store?, such as myself..and if i gave 5 dollars for a cycle change why should i have to pay extra money to speak to a representative? I should be able to get ahold of an agent to resolve my issue of my phone being disconnected after 18 days...that's not fair and its not right. I will be posting this review on every social media account and every review page i can find until they get their stuff together...oh amd by the way..I'm switching to boost mobile!!!

My family and I had been customers of Metro PCS for over 10 years when they just started. The only way that you can have them take you seriously is if you complain to the FCC. They provide their unsatisfied, frustrated customers with a free upgrade and some credits to ease the frustration. Fast forward two years after our complaint, we still experienced unreliable service, dropped calls, no signal, no incoming/outgoing texts, etc. There are known for using deceptive business tactics to avoid being fined for scamming many customers. They enjoy lying to the FCC and only helping their customers until the case is closed. As paying customers, it is disturbing to tolerate unreliable, poor service and to deal with a carrier who could not care less. Don't bother voicing your concerns via their social media pages or their corporate office, they do not care. Fortunately, we switched to a carrier that values customer loyalty. The fact that there are so negative reviews online for Metro PCS speaks volumes.

Don’t ever go to this branch of metro pcs! I had the worst experience with Lester a sales associate in the store. He is very rude and unprofessional and should have his job taken away. The manner that he treated me as a loyal customer for over 6 six years until less than 24 hours ago is highly unacceptable! They somehow have a policy to unlock their phones only after three months. I bought a phone for my little boy for $119 but it was active on my account for under 30 days. As a previous customer you should verbally let customers know that if they switch carriers within that time frame that the phones would not be unlocked and unfortunately you bought a phone that you could not use. One of the reasons I switched to T-Mobile was because I was informed the man who set my phone line up did it incorrectly and that I would be charged higher payments up to $190 because of his mistake. I first came in to see my options about refunding the phone because T mobile ( Who bought them out) a store manager advised to refund it since it’s been less than 30 days. However they don’t know their policy but you own the business! I did what they suggested because T mobile couldn’t unlock my phone and Lester TOLD me to call customer service or drive to the corporate store all while shoving a piece of paper in my face of policies and procedures! As an employee you never repeat over and over again about policies and procedures without first going above and beyond to help that customer who has been giving service to their corporation for years! Finally, he took my suggestion to call customer service after debating with me in front of other customers for about ten minutes and spoke to a representative on the phone for less than 30 seconds and hung up and refused to help me because he stated to the rep that I was a customer not too long ago, so I calmly corrected him that it’s only been less than 24 hours after repeatedly mentioned this before. He tried to detract from the time I have been a loyal customer to the rep. He showed lack of empathy and customer service to myself and other customers inside that building. I asked for his full name and info and he sarcastically wrote down his name after I said I would call the police and continued to argue and belittle me in front of everyone as I left! Lester should not work in an customer service/sales field if he can not handle irate customers. All he needed to do was show empathy and call his manager or customer service to resolve the problem. I would not recommend metro pcs nor would I ever purchase anything from them again! Oh and by the way, you should really watch who you give employment too. Some employees will give you a bad reputation! Or… Employees should be terminated when they write false reviews or have family and friends write positive reviews to compensate for the lack of unprofessionalism and customer service! Lester. ( Jumb-o-lya) thanks for giving yourself five stars! 9730 Abrams Rd #105 Dallas, Tx 75243

I made the mistake of trying out Metro PCS. The day after I signed up, I went out of town. Their wonderful service disappears within 30 miles after leaving the metro Louisville area and was missing until I returned 6 hours later. I use my phone for business , so that's completely useless. I switched to Cricket and asked Metro for refund. Their service agent disconnected me. I emailed them. They told me to call their customer service line. The customer service line disconnects you if you don't have a current account . I emailed them. They told me to call their customer service line. I emailed them. They told me to call their customer service line. I emailed them. They told me to call their customer service line. I emailed them. They told me to call their customer service line. Finally they told me to contact one of their corporate offices. THERE IS NO CORPORATE OFFICE WITHIN 150 MILES OF ME. DO NOT EVEN BOTHER WITH THESE GUYS. THEY ARE DISHONEST AND DON'T CARE ABOUT ANY OF THEIR CUSTOMERS, FIND A GOOD COMPANY.

I have been a MetroPCS customer for over 2 years and on a PROMO plan with NO changes. I called customer service for the FIRST time on Monday, 8/28/17 inquiring about how to purchase more GB for the hot spot feature on my phone. I was assisted by Maria who explained the cost and payment options. I purchased 1 GB, Maria confirmed my payment went through successfully, I thanked her for her time and ended the call. The next day, Tuesday, 8/29/17, I went out of town for work only to discover that my service had been suspended! I called customer service again and this time was assisted by Carrie. I asked Carrie why my account was suspended and was advised that my account was suspended because I needed to pay $5 to add more money for the hot spot feature on my account. Of course I questioned why my account was suspended for the $5.00 that I paid on Monday, 8/28/17. Carrie looked into the matter, apologized for the inconvenience, and confirmed that the payment successly processed on the previous day. Before I ended the call Carrie proceeded to tell me about this "GREAT" promo and that she would update my account. I thanked Maria and ended the call. Today, Wednesday 8/30/17 I attempted to use the additional GB that I purchased on Monday, 8/28/17, only to find out that the hot spot feature had been removed. Once again, I called customer service and this time was assisted by Freddie. I explained the events that led up to today's call, received the apology script, and that he would review my account. After Freedi's review he explained that I am one of the "Lucky ones" who received the hot spot option in error when I signed up with MetoPCS. He went on to explain that the system made a mistake and if I wanted the hot spot feature I needed to upgrade to the $60 plan. I questioned why after several months on a "PROMO" plan with the hot spot feature, the feature was suddenly removed. His explanation was that they have no way of knowing who the "Lucky" ones are who received the hot spot in error but oh by the way I can pay for a new plan that has the hot spot feature. Listening to Freddie's song and dance I concluded that when I spoke with Carrie, she changed my account to the so called "GREAT" Promo plan to remove the hot spot feature that the system added in error. To add more insult to the nonsense I asked Freddie how much data would I receive for the hot spot IF I choose to change plans. His response was 8 GB. That's funny because when I had the hot spot feature on the "PROMO" plan that the "system applied in error" the plan allowed for TEN GB. Guess I am no longer a "Lucky one!" Time to change carrier!

I went to tje store at 6947 Gall Blvd. Agent Dylan said he was not trained to do a warranty exchange. This was a Sunday. He referred me to 12856 us 301 in Dade City. I asked Dylan to call there to ensure they could do it. He said Oh No problem she can. So I drove there. Ivy said I am not trained. Ugh. So I have a phone 14 days old that was bought for over 100.00 and why because the iriginal phone had to be changed due to network upgrade. No one said that meant it was in a contract basically so no upgrade can be done unless you pay. We paid and phone didnt work. Went back to Gall store on Monday same guy Dylan working said no one coming in that can do it. Now keep in mind bith of these stores are warranty stores. Really.... Then I call customer service and the foreign gentleman said Policy is you have to go to a warraty store. 1.5 hours spent bouncing from one person to another and still no resolution. This is the worst company I have ever dealt with in almost 50 years. No caring no customer service and no empathy. Come to find out the same person owns both of these stores. Must be nice to make money off the backs of poor unknowing people who belive in them.

I pay $50 for 5gb, I get 8gb as a promotional offer. I am convince they give you the 8-so you won't bitch you aren't getting all 5gb, because the signal doesn't connect to the service half the time. Another 25% is lost being on edge speed. Their response to my complaints? 'we are a young company it's taking time to work out the bugs' It's my understanding they are using t-mobile towers. I've had t mobile. I loved it. Hated to switch, they had no coverage where I moved. So how does that excuse apply to my problem? Of course it doesn't its a canned response. While I have been writing this review is been constantly not connect to the network. I'll have to wait to post it. Oh, and we are switching to Verizon.

I loved METROPCS until i didnt. Was overdue an uograde phone, yet was limited to in store phones only. COULD NOT get the local stores to even order a phone. Called CS and they referred me back to local stores 3 times. They lost a good customer over not making a new phone PURCHASE possible.

I had a horrible experience at the metro pcs store at avenues mall Jacksonville Florida! A young kid named Malek treated us with such disrespect and impatience! March 12th we went there and when we walked into the store he didn't bother to follow us in to help us. There was no one else at the counter at the time, and we waited for about 10 minutes before we decided to ask for assistance. When we tried to ask Malek he was on his personal cell phone talking with someone, and when we said "excuse me" he looked at us and completely ignored us and continued chatting on his cell phone. Another lady finally came from the back and helped us. We decided to come back the next week on March 18th to switch over to metro pcs. When we came in, me and my husband explained that we wanted to switch our numbers over, and I said I was coming from Version. (My husband was going to switch from cricket) He told us he needed our account and PIN numbers and that we had to call the companies to get them. As we were trying to figure out our account and PIN numbers, we were having some difficulty. Malek became extremely impatient and rude with us. He started arguing with me saying that I said me and my husband were both switching from Verizon, when In fact I said it was only me. And he continued to argue with me about my choice of words. I told him I don't want to argue about what I said. Then he proceeded to tell me because we were trying it port two numbers from different carriers, that we could not go on the same plan for 2 lines for 80 dollars, he said that we have to go on individual plans for 50 dollars each. I didn't understand this so I kept asking questions for clarification, at this time he got even more rude and short with me, cutting me off before I could finish a sentence. Then Malek got on the phone with someone, and when he finished said "okay i can put you both on the the same account 2 lines for $80 even though you guys are coming from two different carriers." I was confused because he just said the exact opposite and now he's telling me it okay, and he said it in a very impatient frustrated way. Meanwhile my husband was frustrated because Malek gave him the wrong number to call and find out the account number, twice!! So I explained to Malek that my husband called the numbers you gave him and the first one was AT&T and the second one was t-mobile, so Malek walked over to my husband, snatched his phone from his hand without asking, and typed another number in, and handed it back to my husband in a very rude manor. Then he walked back over to the counter and as I'm asking him another question, he cuts me off tells me he doesnt like my attitude (even though i didnt have an attitude) and says from the moment I walked in the door I have been rude and said "I dont need you to tell me how to do my job". Then he accused me of yelling, when I never once raised my voice or got impatient. Finally me and my husband decided to leave and not swtich to metro pcs and explained that we were not happy with how we were being treated by him, and he says "okay sorry bye!" To top it all off, as we were walking away, Malek comes running out of the store following us and says "I want my pen back." and snatches it from our hands and runs back to the store! I am completely disgusted by how we were disrespected, and I will NEVER switch to metro pcs because of the horrible customer services recieved! Not to mention the manager as we were leaving the store, witnessed everything and just shrugged his shoulders and said "sorry.".. Eventually he did come back after he saw Malek snatch his pen from us, and came out of the store to apologize but we were still so upset. We were very disappointed all around with the horrible customer service and treatment from this young kid who gives a horrible representation of the company.

I bought a phone with metropcs connection in march.According to there contract to unlock my phone I have to stay connected for 90 days and its almost 300 days.Now I am travelling internationally so i need unlock phone to use outside of USA so i called them to unlock it but they didnt unlock it.Everytime when i call them they ask me to do same steps which i already tried to unlock my phone and everytime i told them i did that but they still asked me to do that and from last 3 weeks I am calling them and spend my 5 to 6 hours.And I went to the metro pcs store also but still its locked.After trying everthing finally they said that there is some manufacturing problem with the phone so we will send you another device but for unlocking the new device you have to wait for another 90 days and i told them I am travelling so I need unlock phone now and they said you can call lg manufacturing about your device so i called the lg company and the representative over there told me that whenever they sell any phone to any company they give the unlock code with them and if they are saying you have to wait for another 90 days then its just a propaganda to make you stay with the metro pcs so if metropcs want then they can give unlock phone and even one manager at metropcs also said the same thing that i will get phone with in 72 hour and when i get the new device i just need to call them and they will unlock that.And the worse thing is when you speak with one person you cant speak to the same person again and evertime there is new person and you have to explain everthing to them from starting and when i told them that your one manager said this then they dont care they just said sorry mam somebody gave you wrong information.And when they promised me that they will call me bavk after 10 mins they never did that.I waited for there call and i have to call them again.At the end after giving me really hard and wasted time nothing solved and now i have to buy another new unlockex phone and by this way my this phone will be garbage.By selecting metropcs I did wasted my money.I spend 200 then and now again.Their customer service is horrible.

Absolutely the worst customer service experience I have ever had. After years of being with Metropcs in a large metropolitan area I have had very little problems with them until recently. At first I liked MetroPCS because I was able to purchase decent phones at a relatively low price and have cellular service for $40. Then I later had billing issues. I paid my phone bill with my debit card but MetroPCS turned off my phone anyway claiming that I did not make a payment. I went to a local corporate store to get the matter resovled. The manager told me that I need proof of the payment. They provide confirmation numbers but the manager wanted a bank statement. So I spent gas money and time driving to my bank to retrieve a bank statement to get my phone turned back on. A couple years later after moving to west texas, I missed a payment and my service was terminated which was understandable. However being that metropcs is a "no contract" carrier (basically pay as you go), I figured all I had to do was pay my bill and have my service restored. After paying my bill in full, I received a text a alert that I had one week to make another bill payment or my service will be terminated. I had a job interview the following week and metropcs turned off my service after only two weeks of me paying my bill. Thankfully I got the job anyway because people were kind enough to let me use their phone and provide directions. Also, in west texas the metropcs internet service is horrible. It hardly works. I'm happy to divorce metropcs. Good bye for good!!!

Metro PCS has been one of the worst personal experiences I’ve ever had in a phone service company . The location on Alameda on 275 south Sheridan blvd should be closed. The employ are unprofessional, undertrained unruly. The phones that they are selling are defective and not working in service, even with T Mobile as there slogan. Metro PCs is a gimmick for cereal service and cheap phones. I recommend DO NOT buy phones from Metro , specifically this store.

It took me 15 minutes to even load this ratings page, please do yourself a big favor and never NEVER go through this company they lie to you about being the most reliable anything, big hassle to even get any help and for what you pay on a bill sure doesn't work at all, I'm lucky to even get 5g anywhere I go I can't even use my phone at home and I live in the city again please don't hassle with this company they are a sham! Very disappointing and un-American it's a shame we even have them to begin with!

Been using metroPCS my entire life very reliable Great service provider For reasonable price love my service that I currently use would recommend

I have always enjoyed using this company, with the limitless internet, I can watch all of my videos, and listen to music.

Horrible 😱 Customer since Metro PCS started and it used to work. Now after the merger of millions of users from Metro, T-Mobile and Sprint on the same network and living in the same place coverage went way down and customer service is unable to resolve the problem. After multiple attempts to resolve the problems with tech support, I'm left with only one choice, look for another carrier

I feel highly disrespected and no cared about for being a customer. I bought 2 phones and neither of them have what we asked for, both of our phones hardly ever work and when I go into the store to receive help I get shoved to the side and told there nothing they can do. That I would be better off going to a different provider. I spend my hard earned money for these phones and their service and for what to be talked to like my money isn't good enough for them. I am highly upset and I want some changes done.

I've been overcharged on my phone fee, I've been assaulted by a store rep, I've been treated terrible by store rep and now I was solded a phone with defective software, paid full price for the phone toke it back 3 days later and was refused cash refund. And they say it was no fault of mine the phone is messed up. METRO IS THE WORST. I'D ADVISE EVERYONE NOT TO USE METRO PCS PHONE SERVICE.

Metro PC is a good company they give their customers a monthly price that does not change I think that is awesome.

i been waiting since aug 23 for a refund that never showed post office said they dont have it. they told me 2 days after labor day then it was sept 14 or 15 then the 23 now its oct 1. the corporate office number doesnt work called 2 different ones 2145705800 and 2142652550 neither has a person to talk to. we should get a civil lawsuit against them.customer service said its been escalated numerous times and nothings been done. they even wont give my full refund only 77.50 of over 100 spent. 30 activation fee plus tax not refunded

It is a good company with no contracts to tie you down too. Their plans are affordable and they always have new phones coming out.

Although Terry was the only worker available he still made sure to acknowledge and service every customer who entered . I am a satisfied customer.

I have 4 lines with MetroPCS. About a month ago we had severe storms and the cell tower by my mother house blew down. She hasn’t had service since then. I can’t tell you the number of times I’ve called customer service only to get we don’t know what’s wrong. It’s pretty sad that no one from that company can figure it out. Im to the point of going somewhere else and wouldn’t recommend this company to anyone. If you want a company with good cell and customer service don’t use MetroPCS. They don’t care if you have service and won’t do anything about it.

if you break the phone screen of your phone and have a new phone to replace when you go online to log in to your metro by t mobile account and change the IMEI number for the new phone you want to use, the system ask you to enter a security code that it is sent to your break phone,this is ridicules,and there is nothing you can do about it,worse company ever, how am i going to read a text from a phone is screen broken???

I like the plan prices. They could improve the amount of data provided, lower the price of phones or provide a plan option that will make it easier for customers to pay for the purchase of a phone.

The worst phone company that I have EVER had. Customer service is great. PHONE SERVICE is TERRIBLE... Like it does not work. You have to be in the city or a very populated area for the service to work. Go anywhere outside of city limits and you can forget it. I don't even consider myself having a cell phone anymore now that I'm with this company. I haven't even paid the bill because it doesn't work anyway... Very disappointing.

Good service in Grand Island, NY. Let my neighbors pay the big cell phone bills I spent the extra money on better phones for the entire family!

I like this company much better than Verizon, U.S. Cellular, and Cricket. Got a free nice phone. Customer service is good.

Plan is fine for low cost service. Customer service is horrible. Billing is inconsistent and you cannot trust the online portal to display what is owed, or when it is due. I have been suspended twice because of incorrect info on the portal, with no resolution by customer service. DO NOT USE IF YOU CARE ABOUT A COMPANY THAT TREATS YOU RIGHT, IS CONSISTENT WITH THEIR POLICIES AND PLANS, AND CAN RESOLVE ISSUES WHEN THEY CAUSE THE ISSUES AND ALL YOU ARE TRYING TO DO IS PAY YOUR BILL.

No matter how many times I call and no matter how many times I file tickets the problem has yet still been fixed. The company has turned into a joke. The customer service Representatives seem to know nothing about how to fix problems. And when you ask them for a supervisor, the supervisor is always conveniently busy. it seems as if nobody from this company truly cares what is going on. No relation to know how to fix the problem.