AT&T

Truth be told, I had one of if jot the WORST experience with AT&T. I got this iphone 13 ordered over the phone, told the representative that I do need a phone number, I just need the iphone, made sure He CONFIRMED THAT just letting everybody know. The representative told me that I will get the iphone with a temporary phone number that’s gonna be deactivated once I receive the phone. DID NOT HAPPEN. I called AT&T right away, explained that I do not need the number, went to their store, spoke to a manager over there and over the phone; filed a case and got a case number, tole me that it’s gonna be canceled in a 7-10 business days, DID NOT HAPPEN. And here I am calling them now, and they’re basically saying there’s nothing they can do. I WILL HAVE TO PAY FOR 30usd/month for a phone number I AM NOT GONNA BE USING, FOR A PHONE NUMBER I ALREADY ASKED FOR ITS DEACTIVATION A MILLION TIMES. THIS IS BAD SERVICE! ACTUALLY PRETTY CLOSE TO A FRAUD

ATT gave me an offer over the phone on a recorded line and now bill is almost twice what was absolutely committed a month ago on their recorded line. Customer service spent hours telling me sorry and then giving same price. I am amazed a company can be allowed to misrepresent their product like this and quote wrong price (they said 67 a month. bill will be 119). NEVER EVER TRUST WHAT THIS COMPANY SAYS. You must go to a store and get written contract with explicit bill amount. Over the phone commitment means nothing and they bill whatever magic number they feel. How can a company be allowed this to happen?

We were told when we signed up that our entire bill (two phones with unlimited plans) would be $120 a month and our first bill would be $223. Our first bill came and it was $442!! When I called, they “reviewed the charges” and then told me that was an accurate price. It’s a ripoff. Verizon is way better for the $240 a month (which is our monthly bill now). 5G runs so slow that you may as well not have your data on and it’s extremely difficult to load the GPS app because of constant service interruptions in the 5G. Even the LTE is useless. I get four times as many spam calls as I ever did at Verizon (5 calls just while I was at work from 3p-8p today) and tons of spam texts from people pretending to be AT&T and sending links. I NEVER had this at Verizon. If I wasn’t stuck in a contract, I’d switch back.

Nightmare. My sister was invited to look into a deal at a store, and the representative blatantly lied to her and was charged well over the promised price, even before any agreements were made. On top of that the customer service has hung up, disconnected, ignored, and refused to help in anyway. They then got charged on services they didn't use, didn't even have phones yet. They had to cancel their card to stop the charges. AT&T has yet to help in any way. This is not only worthless customer service, it is fraud! I have never seen or experienced this level of ineptitude in a company. It is laughable, baffling, and embarrassing, that a company of such size, has such a high level of incompetence and useless customer service. I will never use or recommend this service to anyone.

Crappy phones! Incompetent technical support! Ridiculous troubleshooting protocols! My mom had a Doro AT&T phone for 2 years and it started failing. Understandable. I Bought a new Doro AT&T phone with new sim and it started locking up within days, several times, requiring a battery pull to reset. Finally call tech support and they spend hours wiping the phone, wiping the sim, then telling me to wait for days for a new AT&T sim or go to Target and buy a new AT&T sim. I go to Target and get a new AT&T sim. Call tech support back and it fails just the same. They say go to Target buy a TMobile sim. Supervisor PLEASE! He reads from the screen and says that is the protocol. Crazy! We have been using AT&T sim on the old phone, the new phone as well as having AT&T service with myself, my wife, and kids with no issues. I am driving all over town, buying new sim after new sim so they don't have to replace a 45 day old $50 phone. I haven't even paid the bill on the phone yet and cant get a replacement. Stupid. Stupid. Stupid! Imagine your 83 year old mom trying to get her phone to work.

AT&T general customer service through their 800 number is terrible. People are not well trained. The story is long, but last fall, family decided to move over from Verizon for the hope of better signals. AT&T had a promotion for $700 trade in on new iPhone with new service ported from another carrier. Attempted to do this online but needed to call customer service. It took over 2 hours to complete. The phones came inline but the directions on how to send pin the trade were WRONG. The result is I lost the $700. No trade allowance. Argued for weeks but no consideration at all. Shame on me I guess. If I could, I would pay the full cost and cancel service today. BTW, signal is better in some ways, worse in others. Have to try what works for you.

charge way to much when you only turn it on when you go out someplace-I am a senior and have a landline-used to use u-verse but got rid of that-want to get rid of this wireless to but owe on a phone so have to pay over 50$ a month for .6 gb of use plus $25 for the phone-ridiculous and they won't just charge for the phone if you switch, they keep the phone on until you are paid off-had this with 8 phones on it a few years ago and my family decided to switch to verizon and they said they would take care of the payoff of the phones because they needed to switch to their phone, didn't happen, cost me over $3000 due to AT&T wouldn't even ck it out and kept their phones live until I paid off the phones and was threatened every month with lawsuit even though I was paying the bill-I hate this company so beware.

I was called by AT&T a few months back and offered a free phone based on my years with the company. I thought this was a nice offer, the cost of $15 was added and then credited to my account every month. The total price was over $400 for the new phone. In investigating other service providers, I called AT&T to ask how I could use another provider at a lower rate and was told that I had to pay off the balance of the new phone. That connects me to AT&T for another three years if I could not pay off the phone in one lump sum. So, I either have to pay off the " free phone" or continue with AT&T. I was not told this during the initial phone call. I think this is totally wrong. All the parameters of the " free deal" should be explained at the onset.

After buying a phone from them a month later I called the call center over a question on my bill at which time I was informed that I qualified for a free phone just like the one I just bought and after many questions I finally agreed and was told all I had to pay was sales tax upfront so I did. A month later the bill comes and they are charging me for the phone. I called the call center and they said that they could see in the notes that I had been told that but that was incorrect , I didn’t qualify and now I owed for the phone because they couldn’t get around the BOGO rules my arguing with them went on for a time but needless to say I am no longer a customer and the day I went in to pay my bill I started talking to someone who couldn’t believe it because that’s what happened to them too . How is that even legal? I refuse to deal with a dishonest sneaky company

I've been with AT&T for 48 years. Many years ago, it was your only choice so you didn't know if they were good or not. Now they have competition, and each year their ratings have gone down. Verizon is now the #1 choice of most. When I call AT&T, I spend hours trying to get answers to my concerns about my cell phone to no avail. The employees are not trained are not customer service relations employees. They are there to just answer the phone and hope they can make you happy. AT&T owns Asurion which is another issue! I've had to deal with Asurion over two phone situations and each time have to send back the first phone I received. You would think AT&T would have given me a new phone when my I-phone 6s exploded in our pickup. Scared me to death and luckily I wasn't talking on it at the time. It cost me $240 after insurance, cover for screen for both phones, and paying to have data on both phones downloaded. This is the second $240! They are unable to download your data to a wireless computer. I plan on checking to see if I can keep my phone number and switch to Verizon. I've had it!

I live in a very populated area outside of Baltimore MD. My wife and I pay over $300 a month for our AT&T service. I would not recommend them to my worst enemy. There is no reason that for the money we pay each month that I cannot make a phone call anywhere in my house. No signal...ever. As I said, we live in a densely populated area. I Have to physically leave my house to get signal. It’s not just my house. The signal drops in various different places throughout the county/state. Do yourself a favor and go with any other company out there. I can only hope other service providers are even just a little bit better. Looking forward to trying Verizon and (hopefully) being able to make a call from the comfort of my home.

Internet and U-Verse installation when we moved was a nightmare. I also didn't get refunded for returning equipment for months. Most recently, AT&T changed the date of my auto pay for my wireless account, which means I'm now paying two weeks earlier in the month AND my phone rebate doesn't hit before my payment so this month my bill was about $30 more. They said I can keep the previous auto pay date if I change from a credit card to a debit card. Give me a break! I wish I could completely leave AT&T but that would cost even more money and would take a lot of work. We'll see - I still may do it.

I have been with Att since 2009. I have purchased two phones every year since then. I’ve never missed a payment. I’ve only had iPhones and in 2013 I added two iPads. When attnext began, I jumped onboard, and have always had good luck. Then the iPhone X debuted and I still had my 2 iPhone 7s so I upgraded early and paid the fees associated. Herein lies the rub; my iPhones x arrived with an old iOS but I had already upgraded my iPhones 7. Unbeknownst to me, this created a situation unfavorable for completing a final backup of my old phone, which would be photos videos and messages to go to my new phone. Several phone calls were placed to att letting them know of the problem, and I even considered giving up and returning the phone to the store. I went to Att in Woburn Ma and the front door of the store was locked. So I went in through the sevond entrance. The manager asked me why I was there and when I explained, he told me he didn’t think he could help. I questioned that having had returned phones exclusively in store. He told me he couldn’t find any phones to be returned under my account. Funny thing- he never took my name, number, or my device. I left, calling Att on my way- explaining that I tried to return the phone, but noticed that I still hadn’t completed back up. This was my third communication with Att- I explained that I was worried I was losing important data and the rep said don’t worry- it doesn’t matter if you’re a little late- but check that both iOS are the same. Three more tries and two more calls to att with assurances from reps and supervisors that my data was more important than a deadline and finally I got it all backed up. I called att and explained that I still didn’t want to be charged- they said you haven’t been charged, but you need to get the phone back- the rep made a note in my account and told me to go back to att speak to a manager at the store and that her note would recommend to him that he should accept the phone. He couldn’t. He did print a return label for me, so I went home called att, explained that, and promised to ship the next day. I offered to call back with s tracking number, and was told absolutely to do that. I did. I called back two weeks later when I was charged for the phone I no longer had. The rep said they will absolutely remove that charge when they process the return- it’s the holidays so it shouldn’t be a problem, but it might take a bit. Yesterday, I got a call from my mom, who will also be a former att customer soon and was told that a package had shipped to her house??? I opened the package, and there was my phone, with a sticker slapped on it, and a note- it said this phone is yours to keep. You missed the deadline for returns. Thanks for being a loyal att customer. I called and spoke with Juan: I stated that I was upset about the above and that I felt att deserved one last opportunity to make things right for a good customer. Juan said he could help, then said he could make it “real simple for” me - “you missed the deadline. It doesn’t matter why or who you spoke with. “ I asked for his supervisor, he said one moment, and I was connected with McKenzie- she was a rep in account cancellations. I asked again for a supervisor. M said she could help. When she couldn’t I asked for the supervisor again and she said no supervisor at 5pm est was available and that”this was the last word. “ I tweeted @AttCares at 7:33 last night anc they replied saying the would try to make things right and I’ve never heard another word. I am very disappointed.

This company has the worst customer service. I paid my bill online and chatted with one of their representatives online. The agent told me everything was fine but two days later my service was disconnected. The agent I spoke with added another payment to be due on the same day that I had already made a payment. I chatted again online and was told that my chat with the previous agent did not exist and they could not help me as the added scheduled payment was not made. I explained that if I intended to make two payments in one day, I would have paid both at one time. They refused to assist further and I am currently looking for another cell phone carrier that I can trust. I was with this company for over 8 years. Their customer service will be the cause of this company losing customers.

Given a QUOTE over phone, sign up, then bill is $30 more than quoted plan price. I called AT&T on December 10 to get a quote for 5 mobile lines. (I hope this call was recorded) I was QUOTED a price of $158 plus tax and no activation fees for the Unlimited Choice Plan for 5 lines with AutoPay discount and NYC Dept. of Education discount. The agent was courteous and professional. She put me on hold and asked her manager to verify the discounts. I double and triple checked the final price with her. $158 plus taxes and no activation fees. I agree then and there to sign up. I get the SIM cards in the mail and activated 5 phones today. I go online and see a price of $185 plus taxes! Also, $323 in activation fees!! I online chat with James, who was very nice. He puts me through to manager, Edessa. She was extremely rude and dismissive. I am never one to complain. I was QUOTED a price on the phone and then told no a week later. Edessa refused to honor the quote. She was discourteous and very unprofessional. How does a company give a quote then rescind? I will have to cancel my newly activated service due to this and poor customer service.

VERY long hold times listening to ads. Multiple transfers that are actually disconnects, so one gets to start over again. You will be on hold for five to fifteen minutes till a rep picks up and you re-explain the problem so they can transfer you. After ELEVEN DAYS and after talking to at least 15-20 reps we had one single att rep actually accomplish one part of what we needed done. AVOID AT ALL COSTS.

This company in two and half mouths service was making me run crazy. I had 4 lines for the beginning, they took one line out and I canot get it back. They started to telling me that in contract is broken. Charging me for the free phone. Asking to pay the same mouth other with the service will be suspended. I’m not with them anymore but my line in gone for no raison

They give you such a good deal when you first sign up but it's only good the day you sign up. Afterwards my bill is so high, it's ridiculous. Trying to get customer service over the phone is also extremely tough. They couldn't resolve anything for me and told me to go to a store front. Even at the store, it took them a while to help with my issues and it's resolved on location but once I get home, the same problem occurred again.

Their support is terrible. They will keep you hanging for literally hours at a time. They charged me for service they did not provide. They continued to charge my account after they had assured me that they had closed my account. They made my hours miserable, and they made my days dim. They are still harrassing me months after my account was closed and all my bills paid--even the ones for which I received no service. I finally refused to stop paying, and now they have set collections on me.

I've been using AT&T forever. Why? Only because I'm too lazy to switch. Otherwise, I'm not too thrilled. The company has changed plans and not notified me to where I'll only realize I can sign up for a better updated plan because I had to personally take the time to look into it. All phone companies have their cons, I just wish AT&T would be more honest and forward with their customers.

Worst customer service ever. Can it get any worse? Guess I'm going to find out. Bought direct tv and touted one bill. Sadly one bill is beyond their skill set. Pray that you don't need technical help. But.... saving the best for last ..... they charge you a lease fee every month for your Direct TV equipment but when it breaks they claim you own it and have to pay an exorbitant repair fee.

My bill was crammed with insurance on the cellphone.They were very nice when I called to remove it.But it should have never occurred in the first place.They gave me a great deal on an IPAD but I did not want it activated.they did so anyway on a two year contract.I am a retiree and can safely say that ATT employees commit unlawful and dishonest business practices due to the pressure to sell.

I am not an AT&T customer but someone has put my email address as the contact email for their new AT&T account. As a result, I receive in my inbox all their confidential information (access credentials, billing, confirmation of installation appointments, account PIN, etc.) This has been going on for well over a month. I have repeatedly contacted AT&T customer support by twitter and by phone (which is not cheap, given that I live in England) but they refuse to do anything about it. They now no longer reply to any of my twitter messages, private or public.

I have been with them for 11 months they sold me a plan that was expired and had more hidden fees when they showed up for installation. They also were supposed to bundle my services and this has yet to happen in almost a year. Every time they say they will bundle they say it would take 2 to 3 billing cycles to show up. I have heard this four times now I am just over it. I wish I had never switch from my company

Was on chat and requested a manager. Rep said it would be a security breach to transfer me to a manager. He finally agreed after I challenged and pressed him. Manager said was with another customer and rep should schedule a callback. I never heard anything. So, I got on chat a couple days later and I was transferred to a supervisor, who 45 minutes later, still hadn't even greeted me.

I was a customer since 1986. In 2018 I terminated our business relationship due to bad customer service, nickel-and-diming on charges, inability to remove or even explain charges. You do not treat long-term customers like this.

At&t use to be good service. The customer service is not professional and doesn't resolve issues. Why ? You are never talking to someone in the USA. They cant resolve issues and you just hang up because they have transfered you to someone else.

Their personnel at their stores lie about what it takes to get free or reduced upgrages and the corporate office does not correct the issue. This has happened multiple times with people on my account. So I swithched mid-month and had prepaid for a full month, and they do not prorate the prepaid amount. They suck.

Worst company I have ever dealt with. Money pit, hidden unexplained fees, price gouging. For 1 month of service and returning phone I was charged 223.00 for 1 mo. Normally with past company I paid 60. 70. A mo. I regretted leaving my old carrier. New carrier 70. Month w new phone. No hidden fees.

Total scammers. They made all kinds of promises and did not follow through with any. I can't get service in neither my house or my office, both places they claimed that I would have full reception. Constant dropped calls, wifi calling is even worse. Slowest data ever, even with full bars on 4g lte. It's just a joke.

I got the phone at Walmart the AttThe lie to me the end of the story I would recommend anybody using your service when you get it yet the travel weight in Tampa having the fix it or that or they talk to someone in Mexico or China

AT&T owners of directv announced price increases in January. I pay these guys $150.00 a month. Yeah that’s right I don’t care what you see in there ads. I do have Staz/encore which will be canceled to off set this increase. If it does off set it enough I’ll look into DISH NETWORK.

Keep changing plans and promising more but providing less for more money. Phones OVERPRICED. Customer service isn't there because bottom line is money and profits not people. Better service for much less through straight talk.

Horrible Customer Service. Always calling regarding higher pricing, service clipped for no reason, customer service screwing up my bill and AT&T holding me responsible for their lack of knowledge. I call them every 2 weeks to go over the same thing.

Watch out for “free” products att Uverse provide you for signing up for a 2 year contract. Their free tablet is costing me $15 a month for 2 years and I can’t cancel it or return it. So my free tablet (that i refused when offered and was mailed anyway) is costing me for the next two years.

Well this Saturday , thanksgiving weekend . I met into an accident . One of you’re company’s service truck ran into my back at a stop light. My phone flew of the middle console and shattered (I have att as my service provider btw) I just really wish I could fix my phone

After multiple attempts to update my last name after getting married, and poor cell service, I decided to switch to another company. At&T cancelled my service and then refused to unlock my phone for 48 hours so I was without a phone until I completed a very clunky and in all honesty, infuriating online process. I was very disappointed with At&T's customer service. Multiple phone representatives were unhelpful, did not listen to my requests, and made me confident that I would never be a customer again.