CarShield has been providing car warranty services to customers for over 15 years. Over time, CarShield has gained customers' trust through its outstanding customer service and customizable coverage plans. With the variety of car warranty plans, CarShield guarantees consumers will find the plan that will work for their car and budget.

Customer Review: Kevin Babb from Lake Wales, FLb

"We did have a claim for a parts and labor job that our car needed and CarShield came through like they said they would. We recommend CarShield to everyone."

CarShield has provided vehicle protection to over 1,000,000 cars since its founding in 2005. Its goal is to "provide an exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs." CarShield offers plans for new cars, used cars, and motorcycles. Each of these plans are designed to be flexible to make it easy for the consumer to customize a plan that fits perfectly to their needs.

Car owners should be aware that extended car warranties do not cover car repairs resulting from normal wear and tear or failure to properly maintain the vehicle. An extended auto warranty also does not cover pre-existing conditions on the vehicle. It is crucial to keep up to date on the maintenance of your vehicle to prevent voiding your car warranty. An extended car warranty is not car insurance. Car insurance helps cover accident repair costs and liability for accidents. To find an insurance policy, research car insurance providers. An extended warranty is also not a manufacturer's warranty. A manufacturer's warranty typically comes with the purchase of a new vehicle and when this warranty expires you cannot get a new manufacturer's warranty. An extended car warranty must be purchased separately.

Read verified CarShield reviews from real CarShield consumers.

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The Good

Variety of Warranty Plans
Monthly Plans
Other Features
Excellent Customer Service

Variety of Warranty Plans

CarShield offers a variety of vehicle service contracts to fit car owners' budgets and their car protection service needs. Each offers a unique level of coverage, giving customers options depending on their coverage needs. CarShield offers coverage for cars with up to 250,000 miles on them. This gives those who have cars with higher mileage the opportunity to purchase a car warranty.

Diamond — This plan is most similar to the factory warranty that accompanies a new car. It covers practically all the electrical and mechanical parts on the vehicle, ranging from engine and transmission failures to starter problems, and even the computers and sensors within the vehicle.
Platinum — This vehicle service contract is very similar to the Diamond protection plan. It protects your vehicle’s engine, transmission, air conditioner, electrical system, starter, water pump, fuel pump, and more.
Gold — Gold coverage is ideal for vehicles with over 100,000 miles. This includes the engine, transmission, water pump, alternator, starter, air conditioner, and power windows
Silver — This is the most affordable plan CarShield offers to protect the most essential components in a vehicle, such as the engine, transmission, drive axle, and water pump.
Aluminum — Since more modern cars have electrical and electronic systems that can be difficult to repair or replace, this plan covers the most advanced systems in a car. This also includes things like basic computer control systems and the infotainment system within a vehicle. This plan does not cover the Power Train on a vehicle.
Other — In this category of CarShield’s plans, you will find a number of options that cover unorthodox types of vehicles. These can include things like motorcycle coverage, ATV coverage, and more.

CarShield's extended warranty plans are for new and pre-owned vehicles.

Monthly Plans

In addition to providing plans that are term-based, such as five years and 60,000 miles of coverage, CarShield offers contracts that renew on a monthly basis so you can keep the coverage on your vehicle for as long as you choose.

Other Features

CarShield offers other features to its clients upon request. All CarShield auto repairs have a very low or nonexistent deductible. When you need a covered repair, it will be fixed 100 percent free, or the customer will be responsible for a minimal deductible for repairs.

Other features are as follows:

Courtesy towing anytime your car breaks down
Car's engine, axle, and transmission are a few car repairs covered in each CarShield contract
Rental car reimbursement with most vehicle service plans
24/7 roadside assistance for vehicle breakdowns

These additional features add value to CarShield's warranties by enhancing client service. Roadside assistance offers peace of mind because car owners can receive help wherever they are on the road. Vehicle service contracts that include rental car coverage offer additional peace of mind because clients know they'll have reliable transportation and financial stability through receiving compensation for a rental car with their extended car warranty benefits.

Allowing clients to choose their repair shop for necessary car repairs, as long as the mechanic is ASE-certified, gives clients flexibility and greater confidence that their car is repaired well. It also allows clients to find more cost-effective repair options than those available at the dealership.

Excellent Customer Service

Overall, the verified reviews that have been left here at Best Company have called customer service at CarShield, "excellent," "quick and painless experience," and "loyal to their customer." CarShield strives to provide great customer service by also offering an option to receive a free quote for coverage, as well as an online form for comments, suggestions, and questions. The company's website is easy to navigate and includes online options to file a claim, check the status of your claim if you already filed a claim, or opt out of mailings or promotions. Overall, the consumers who have left their reviews on Best Company have had positive experiences with CarShield's customer service representatives.

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The Bad

Limited General Cost and Contract Information

Limited General Cost and Contract Information

In spite of offering a variety of warranty plans, CarShield is less transparent with its prices than other extended car warranty companies.

The website does not disclose the prices, contract lengths, deductibles, or other fees. However, although it does not disclose the specific CarShield cost up front, potential clients can learn the cost of a car warranty through CarShield by requesting a free quote. To receive a free quote, car owners must input their car's make, model, and mileage.

While it can be frustrating for potential clients not to be able to see general information about warranty cost, it is not uncommon for car warranty companies to not put an exact price on their website because the warranty cost varies based on the warranty selected, age of the car, make, model, and odometer reading (mileage). Extended warranties will vary greatly depending on what vehicle you drive.

By working with a CarShield representative, potential clients can learn more specific information about their service contract options and payment plans and compare it against the costs provided by other warranty companies.

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The Bottom Line

Overall, CarShield is a great option for those looking to purchase an extended warranty for their vehicle. Their wide range of coverage options and their low deductible can make CarShield a more attractive option for those trying to get the most out of their plan.

CarShield's offering of monthly plans makes the company the most flexible option to go with and eliminates the high price of term contracts that are the industry standard.

Additional service features, like rental car reimbursement, roadside assistance, and choice of repair facility for car repairs, will make it simple and stress-free to ensure that your vehicle is in good hands. It also helps clients save money by avoiding the high cost of getting car repairs done at a dealership. However, lack of transparency on the website might make it difficult to know the prices and other fees you will have to pay for your warranty plan. Specific contract information for each plan is also not readily accessible on its website.

Since online general information is limited, it is important to work with a CarShield representative to learn specific details about its warranty services, like cost, availability of flexible payment plans, and what protection plan options are available to you. CarShield representatives work with each customer to find affordable coverage options that offer high value.

Furthermore, reading verified CarShield reviews from consumers like you is crucial to determining if an extended warranty through CarShield is a good fit for you. The reviews found on Best Company include negative reviews where some have called CarShield a scam and have also reported having difficulty with CarShield claims. Do extensive research before purchasing a CarShield extended warranty.

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User Reviews

Star Rating

3.8

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260 Reviews

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64%

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1 grade

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Charlyarta Johnson Orlando, FL

Car shield has had my vehicle sitting in the shop for 30 days waiting for a $1400 Rebuilt transmission that took 3 weeks for them to make a decision so I wasn't able to get a rental.Remind you that I put my car in the shop February 28. It's now March 25 and my mechanic is still waiting for the part to come.Now that $100 deductible has increased because the time frame for the labor is too long for them they say it should only take three hours where my mechanic say five so now I have to pay for the extra two hours labor myself And by my car being in the shop so long my mechanic is charging a $25 a day storage fee that car Shield do not cover .This is tiresome very very sad

4 years ago

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Shannon Snider Charlotte, NC

Disappointed with Rude Customer Service Last night, I populated the necessary fields on the companies website to get a warranty quote on a used car I recently purchased. I didn't know they would ring my phone off the hook late in the night. I didn't answer and finally had to block the number to stop their aggressiveness. This morning while working, I decided to unblock the number and my phone rang within 5 minutes. I explained that my time was limited and that I would like a quote. I was transferred to another agent. I told the agent upfront that I now only had 5 minutes to talk. She assured me that it wouldn't take that long. I also explained that I would not be making a decision today. 10 minutes later she was closing me "hard" not listening to what I was saying. I finally told her, thank you, but as I already stated, I wasn't making a decision today and I needed to go back to work immediately. I then thanked her again for the information and there was no reply. She hung up without saying a word. I heard about Car Shield on the Glenn Beck radio show. I wonder what he would say if he knew how I was treated by a company that he highly endorses. Needless to say, I WILL NOT buy a warranty from this company. They can kiss my butt!

4 years ago

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E Chase Chandler, AZ

I have been paying CarShield for over 2 years. I rec'd a safety recall in the mail so I called the Cadillac dealership I have been taking my car to since I purchased it to schedule an appointment. Meanwhile, I asked the service man if they could look at my car because the engine lite is on & I have CarShield. To my surprise the service man said; "we no longer deal w/CarShield." So I called five (5) other Cadillac dealerships in the Metro Phoenix area and NOT one of them works w/CarShield any longer. Every service man I spoke w/said CarShield does whatever they can to get out of paying for NEW parts or paying anything & told awful stories of cars sitting and waiting for days and weeks until CarShield's inspector(s) denies the claim. The dealership said Fidelity Auto Warranty is AWESOME and they're EASY to work with. I'm switching to Fidelity esp. after reading all the nightmares others wrote about CarShield on this website.

4 years ago

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Christopher Jeffrey MARR Chappaqua, NY

This is a lying, scamming the public company who will one day be brought hopefully by the Fed Gov't for lies, fraud and deception. The company is designed to steal that is teh bottom line. They will never pay any claim. You are assigned different "adjusters" and never teh same one. Each time you must explain and explain and re-explain your case-delays and delays. You send pics and they claim they never received. Then when they finally do receive, the y find every single imaginable loop hole to NOT pay any bill. Scam alert. Lies & deception. Remember what I tell you. Designed to get people to pay the small enrollment fee which anyone can afford. then people cancel later realizing the scam but either cannot get refunded or don't bother pursuing because the amount of money is so small. However this small initial money funds their enterprise and massive advertising. Do not fall for it-

4 years ago

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Kathy Jensen Stanton, NE

Awful! Terrible, do not waste your money!!!!!! The engine light came on my ford pickup, I called them, they said take it in and get it tested, I did, AutoZone said timing chain issues, I told Car Shield they said to park it and get it to a dealer to fix. I did, actually had it towed so nothing else went wrong. Turns out the timing chain cause the engine to fail. They only covered timing chain of $1700 and not the $6000 Engine. I called and fought with them for months and finally went to BBB, they in turn sided with Car Shield, Very upsetting. Car Shield claims they only cover the problem not what the problem causes!!!

5 years ago

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Consumermom Milford, MA

Slow process, CarShield is costing me money on a loaner car because they are opting to order a part even though the dealer already has it in hand. They estimate will be 3-5 days shipping without a guarantee on the day the part will arrive. I then agreed to pay for the difference for the dealers part (costing me $300 is cheaper than paying for the rental car for a total of 10+ days plus its too small of a car for my family) carshield now says the dealer needs to wait to insutall the part until after they send an inspector ---ANOTHER 24-48hrs. Im not sure why they didnt request the inspection the first day we called them with the mechanics report?! They have me in a loaner that I have to pay for out of of pocket while they drag their feet. Customer service couldnt care less. The labor to install is 3.5hrs, had it been 4hrs they claim they would pay for the loaner. This was not the warranty I was promised by the salesperson. If I had just bought the warranty via the dealer my car would have been in and out of the shop within 24 hrs. Waste of time and money. Sales talks nicely to you, while customer service is useless and borderline rude. They refused to pass my call onto management when I requested. Poor service and a total waste of my time and money.

5 years ago

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John Allen Laurel, MS

Their customer service is SSSOOO rude. I'm a warranty guy. Was picking up my new car on Weds. so on Tues. I called Carshield for Free quote. Sounded good and I was going to pay in full. But as soon as (Jackson) I think his name was, found out I didn't have the car as I was speaking his whole demeanor changed. I even said I'm picking the car up tomorrow and will call you with the VIN number and pay for the contract. He gave me the silent treatment and I assumed he hung up on me but I could hear him breathing. I asked him another question with no response. That's to bad he acted like that. I ended up getting an extended warranty through the dealer.

5 years ago

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Evelyn Jackson Seattle, WA

I only got Carshield because Ice-T gave his word and I TRULY believed but I should have read the complaints. I went through a HORRIBLE experience. So I got a Dodge 2013 Avenger and it CAME WITH A PLASTIC PART THAT NOOOBODY WOULD KNOW ABOUT INSIDE THE ENGINE and it caused my car to overheat. So Carshield sent INSPECTORS to look at my car and decided it's NOT THEIR PROBLEM basically after paying FAITHFULLY every month. THEY ARE A TRUE RIPOFF. DO NOT,I REPEAT DOOOOO NOTTTTT GO WITH THEM. THEY WILL FIND A REASON TO NOT BE RESPONSIBLE TO HELPING YOU IN ANY WAY. NOT EVEN A RENTAL.WOW,SHAME ON YOU CARSHIELD AND ICE-T FOR FALSE ADVERTISING. OHHHH YOU BETTER READ THE FINE PRINT. HOW DISAPPOINTED I AM. I TOLD EVERYONE I KNOW ABOUT THEM AND THE THINGS I HEAR WHAT OTHERS WENT THROUGH. SHAME SHAME SHAME

5 years ago

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Connie Tracy Beloit, WI

They will tell you how easy it is just call and the "tow truck" arrives takes it to repair facility and all you do is pay your deductible. NOT had vehicle towed which was added onto the bill at dealership, dealership stated rep said to circle towing charge and send in. Guess what it's incomplete! I had to sign???? Also doesn't give details on towing, my goodness it is a tow company contracted with dealership. Doesn't even deserve 1 star! Complete joke, now my engine oil cooler assembly which is kind of like changing head gasket you have to replace antifreeze and heater hose along with oil and upper and lower plenum gaskets. I was shown picture where this is inside engine!! AGAIN, not covered.

5 years ago

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Baylor Fairman Henderson, NV

CarShield is an ABSOLUTE JOKE of a company. DO NOT purchase their warranty, it won't cover ANYTHING that needs repair and if your contract says it's covered, they will place so many restrictions on whatever it is they need to, to avoid having to pay for anything. I have had 3 claims that the mechanics in all circumstances are surprised that the warranty company isn't covering it. All the mechanics also stated that when trying to call CarShield, they were hung up on multiple times and it was a bad experience for every single mechanic who tried to work with them. One time, it could be a fluke, second time, maybe it's fishy, but three times in the row? The only 3 times I filed a claim, they were all denied due to situations and times that the repair should have been covered, and it wasn't. DO NOT WASTE YOUR TIME WITH THIS COMPANY, find another warranty. Don't make the mistake I did, assuming that they would stick to their word and help you out. IT'S A SCAM.

5 years ago

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MARCIA KIRKPATRICK ,

Do not buy a car warranty from Car Shield. They lie and take your money. .They do not back the customer up on claims. Ask me to take my car to the Buick dealership for repair. Let the mechanic know you have a warranty with Car Shield. Buick dealership charged me $300 up front then called Car shield filed a claim. I called Car Shield to spoke to the manager who told me to email my paperwork for a refund. I waited 1 month never received a call from the company. Spoke to customer service representative who unprofessionally denied me to talk to another manager as a follow up to the refund. After threatening to call headquarters she then wanted to transfer me to a supervisor. Also, strangely talking on the phone to the same lady suddenly tell me the claim was denied. All the supervisors do not support you and go with whatever data wrtten without even investigating information other than the motor only which does not cover almost nothing. I challenge all customers who had a bad experience to post complaints. The CEO I was told will not return calls only the managers do business.

5 years ago

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Mr Presley Atlanta, GA

They give you a hassle about the… They give you a hassle about the warranty, it took almost two months to get my car fixed, and when they did fix it the put a used transmission in my car which broke down again in 8 months. Lied about the warranty that covered the used transmission, said it’s was covered a year but then said it’s only covered up to 12,000 miles. Now the refused to honor the transmission they put in my car. They lied about the diamond coverage, by saying it covers your car like it’s an brand new car, that’s false also. Because I had an convertible, which I directly asked them would it be covered she said yes. My convertible top button was sticking there refused to replace it saying that’s not covered, either. Please don’t waste your money with this company. Scam artists!! 1/9/2020

5 years ago

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SHIRLEY REED Greenville, NC

I paid for a car warranty contract for 2 years. Just before the last payment, the dealer states I need a new transmission. CarShield doesn't state in their numerous commercials the back and forth process you will have to go through. This starts on 11/25/20, they wanted records of all my oil changes. The dealer sent them twice and I sent them once before they would acknowledge they had received them. I was told the records had to be reviewed before the dealer could proceed. We wait for several days. They finally tell the dealer they can break down the transmission but I have to agree because if they don't find anything wrong with the unit when they send an inspector out, I have to pay the $1300 for labor. The inspector comes out and we wait for the results. I call, you can only talk to customer service, not the adjuster, I am told they are waiting on my records of service. Now, they say there isn't a record of 45,000-mile transmission service. The dealer states it isn't required until 100,000 miles. I call I complain to the office where I am paying. They say if the dealer can send the documentation that it is 100,000 they can move forward because they get their information off the internet. The dealer sends the documentation and they still won't pay. The dealer asked the question, why didn't you say that record was needed before they authorized the break down of the transmission. The dealer was told they never reviewed the records. their mistake, not mine. Therefore, I am out of $4300. It is 12/22/20 and they have ordered the part but who knows when it will arrive since it is the holidays. Don't buy a contract with CarShield. they don't honor their contracts.

5 years ago

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David P Nofziger Sarasota, FL

This has to be the biggest rip off in history of insurances . You put Car Shield into to your computer and automatically sends you to sales. When you call them you always get the same voice list no matter what number you use. If do find someone to talk to it never seem to be the one your looking for, or has the information you need. Just now I was talking to customer service and while waiting to come up on his computer, I could hear in the background another service contact telling "SOME POOR SOUL" that they hadn't sent in the right information. Meanwhile, My customer service contact ,said that yes they had received the invoice and was waiting for something else, and that he would hand me off to some one in claims. And their it was " THE VOICE LIST". Their rating of 4.2 is all in their "SALES DEPARTMENT". Don't listen to their lies. I found out in my area no one wants to work with this insurance because they have all their unusual demands, such as teardown before submitting a work request. Also they want three or more written work request per item. In my case, I was having trouble getting my car started an discovered that I my battery cable was loose, so stopped off at my mechanic. He replaced the battery cable end. when I tried to start the car it wouldn't turnover. Starter needed to be replaced. Okay, what am I suppose to do? Have towed to three different mechanic's I gave my mechanic, who i.ve known for fifty years the go ahead. There is were my grievance lies. At the end of this review theirs a place to attach the bill to a file which it say's is 5mb. When I try to put a file of 4.8mb , it say's it to big. Another minus for them. How can you give less then one star?

6 years ago

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Larry Stoddard Norcross, GA

What I like best about this company is the way the encourage you to get their warranty. I cannot honestly say anything else positive other than there are a few good people that works in customer service that couldn't help me. My car has been in shop for 9 days and we cannot get in touch with claims Dept and they will not call back! I am so frustrated I have to pray God gives me peace. I am in awe at the service of this company. Se real times I got customer service and they say, "claims will call you within 24 hrs." But they never did. It is going on 10th day, still dont have car and I owe the repair facility. I will file a claim against CarShield for reimbursement of my payment to them and repair facility.

6 years ago

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Kim , NC

This company is a total scam. Their warranties are not worth the paper they are printed on. When you call Car Shield and speak to a sales rep., they tell you whatever it takes for you to purchase a contract, then when you actually make a payment and they send you the warranty contact as described as "Gold Coverage" which is only a Power Train warranty that does not cover any electrical, no cables, nothing with the breaking system, no lights or harnesses, only internal non-electrical transmission parts, anything external they won't cover. Guess what...... if your actual transmission fails and you need a new transmission Car Shield does not cover that either. Because their bottom line is far more important than fixing your vehicle. Basically they only cover what is low cost to fix and what us unlikely to break on your vehicle. They have no problem charging you over $100 a month for what they call Gold Coverage which is more like Copper Coverage because when something actually breaks on your vehicle and you take it to your mechanic or dealer, it is like pulling teeth for a mechanic or dealer to get in touch with a Car Shield rep. for an authorization, and there is a 1% chance that they will cover what is actually wrong with the car. Car Shield pay a lot of money for their television commercials and the celebrities they pay to endorse their service so they have to pass that expense onto the consumer while making sure that they get away with actually paying little or in most cases NOTHING towards the repair of any customer's vehicle. If you really think about it and if they were genuinely honest and straight forward with their warranties and they had to pay 50 % of the claims that were presented to them they would go out of business, so they are really worse than the auto insurance companies because even the auto insurance companies will pay on more of their customer's claims than Car Shield. The best extended warranty is through the car dealership because you get to review the contract first before you buy and see what is actually covered, also the dealer's extended warranty companies have different levels of coverage so you won't be throwing your money away like with Car Shield. I had my car at the dealers for two totally different issues and car shield denied both of them, they also don't like when you call them to cancel your contract. Their customer reps., are trained to keep you on the phone and feed you more lies as to why you need to keep paying for their warranty. They also try to charge you a $75 cancellation fee if you cancel and they have to pro-rate you. This company is ridiculously unscrupulous and only care about how money money they can scam out of customers. Even the service dealers don't like working with, because they never respond to requests for authorization and when they can get a hold of an adjuster they deny the claims. This company also has an F on the Better Business Bureau so that tells you that most of their customers are dissatisfied with their service. I had to call all my family, friends, and coworkers and tell them not to use Car Shield because their warranties are basically worthless and they have no problem charging you premium fees for a zero warranty. Remember Car Shield does not care about you or fixing your vehicle, they just want your money for as long as they can scam you.

6 years ago

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Brenda Braxton Wadesboro, NC

Don’t waste your money in this scam. I called Car Shield for a quote. The salesman said the plan costs $99 a month with a $100 deductible . I said I couldn’t afford it. He said he could lower it to $89 a month. When I told him no, he said he would lower it to $79 a month with no deductible. I should have known right then it was a scam. However dummy me was sucked into the sales pitch. When I had a problem and needed the shift assembly replaced. They didn’t cover it. The repaid man said he’s had lots of problems with Car Shield not paying for repairs. He said thus part should have been covered. I cancelled my plan and I advise anyone to avoid this company like the plague!!!

6 years ago

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Denise McGann Alexandria, VA

I contracted with this company about two months ago. Ito see the contract but it refused to provide the contract after I contracted with them. To this date, I have never seen the contract, only a welcome letter that provides no details on what is covered. Two days I experienced a break down. Although an hour later the car started, it worried me so I took it to my mechanic who tried to initiate a claim. They kept my mechanic on hold for over an hour and they gave me the run-around. My mechanic is a small business, and has no administrative help - he doesn't have the time for this stuff, and neither do I. I told my mechanic that I had cancelled the warranty with Car Shield and to fix the car at my expense. I do not recommend this company.

6 years ago

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robert timmons Hughesville, PA

I bought a car shield extended warrantee. Big mistake. They do NOT fix your car. They use any excuse to not cover ANYTHING. No repair, no rental car, no nothing. They paid NOTHING. This company is the biggest scam I ever encountered. Hundreds of dollars paid to them and nothing coming back, I wish I'd had researched them before I bought a policy from them .90% of the reviews I had read are 1 star ratings . There advertising is packed with lies. and I'd bet the good ratings are made up by employees of the company . ANY company with so many bad ratings and still be in business is a mystery to me. Why doesn't the BBB work to close this rip off Co. down. The100's of bad comments should close there doors. How can this crooked company still be operating.

6 years ago Edited September 14, 2021

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Tatiana wood Waterford, MI

Doesn’t even deserve one star. Our transmission went out. The car has been in the shop for 8 days. 8 days. A family of six has had no vehicle with two babies 3 and under. Nobody knows their head from their butt here. And everyone gives different information. Everyday they are “reviewing” and “ will call us back”. We have not received one phone call from them. Our claim is still not approved. Nobody cares when you call. Nobody has any sense of urgency when we have called. It’s a long never ending battle. If your job or life depends on your vehicle find another company for your vehicle. Save yourself the hassle.

6 years ago

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E Law Kaysville, UT

Car Shield / American Auto Shield: Everything was perfect until I actually filed a claim. I signed up and they debited my account for the monthly payments without any issues at all, LOL. As soon as I actually needed them to perform their part of the agreement they informed me that they do not cover the particular things my vehicle needed, which is really weird because the sales rep that signed me up told me that the coverage was basically like the original manufacturer's warranty except for things like brake pads, fluids or regular maintenance type services. I also find it interested that you can only cancel your contract and get a refund within 30 days of signing up with Car Shield but you can't file a claim within the first 30 days so basically you are out some money before you will figure out that they are a complete scam. The lady I spoke with was extremely rude and short with me, she kept interrupting me and talking over me, it was obvious to me very quickly that they had no intention of helping me whatsoever and were fine with cancelling my contract because they had already received several hundred dollars from me without having to provide any service or pay for any claims. This company has no integrity or honor and simply wants to scam you out of as much money as they can before you figure out that they are the only ones that will benefit from the relationship. DO NOT DO BUSINESS WITH THIS COMPANY.

6 years ago

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Evelyn Faye Coley North Little Rock, AR

Dec. 18, 2019 I had a problem with the electrical system on my car, my side mirror motor went out and the entire mirror needed to be replaced. Before we took the car to the dealership to get it fixed we called the dealership to see if they accepted carshield and they did. We went on the website to see if electrical was covered and it was. But when the dealership called carshield customer service they said they did not cover that. This is the biggest rip off. They have a choice of what part of the electrical they will cover. Electrical is electrical, you should not be able to pick and chose what part is covered.

6 years ago

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bph Aviston, IL

I contacted this company in good faith recently and was up front with them saying that at this time I was just window shopping comparing both coverages and pricing. The agent at that time said that she understood and helped me with what I wanted. That however was not the end of things! I have since been heckled, pestered and downright annoyed with the constant sometimes more than one a day calls from these people in spite of my telling them now in no uncertain terms that I was merely window shopping and had no intention of committing to anything at this time. That has had no effect on their annoying and pushy agents. I have now blocked their number in my phone and would not contact them or commit to any coverage less than free bumper to bumper coverage for the life of my Cadillac XTS. Makes me wonder what they do to others who in good faith contact them!!!

7 years ago

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Dina Lewandowski Las Vegas, NV

Don't do it! I took my car in for a covered AC compressor issue. Now take into account I live in Las Vegas, temp was 103 degrees. Called claim number I was given and no answer, 2nd number no answer, so called cust service who said have dealer call yet another number put on hold for 27 min. (Yes, i timed it). Then was told they are closing in 15 min. Put on hold again for 18 min and then they hung up. Next day called again, no answer so I called cust service to transfer to claims put on hold (14 min) then was told an inspector had to come look at car and it would be the following week! The inspector was some yahoo from a repair shop that goes to a certified Chevy dealer and tells them, "oh yeah its the compressor". Took another complete week to get "inspector" there, report given to Car Shield and only a half day to fix the car! To get a rental car, I would have to pay in advance then wait for reimbursement which was not said to me during sales call. I was told "you can go get a rental car, tell the rental agent you have Carshield and they will rent you a car." NOT! I did not rent the car, instead i had to depend on friends to drive me around and hated that so ended up not going anywhere for almost 2 wks. I'm 69 years old, on a fixed income and bought Carshield to make things easier. BS. It took 2 weeks to take care of a compressor part that was repaired in half a day. Car Dealer was disgusted at number of times they were on hold and length of time. I AM CANCELING.

7 years ago

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Concerned Consumer Dallas, TX

I do my research before signing up with any company. I talked to Car Shield and they seemed nice enough. However, when I wanted to go over what was not covered, as well as what their personal opinion was of the company, I got very craftily redirected to another part of the conversation. I then asked the attendant if it was ok that I record the call because it would help me remember exactly what was discussed when I signed up and they hung up. So, after that, I went to the Better Business Bureau and this is EXACTLY (word-for-word) what's on their website. Says it all if you ask me. USE CAUTION!!! Better Business Bureau says: Additional Complaint Information Better Business Bureau is advising consumers to use caution when considering doing business with CarShield, an Auto Service Contract company. BBB has received a pattern of consumer complaints alleging misleading sales and advertising practices, many times indicating thecompany led them to believe they were the manufacturer or dealer, rudecustomer service, failure to cover needed repairs, difficulty cancellinga policy and obtaining a refund, and that the firm made harassing callsor sent harassing mail solicitations.

7 years ago

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Marcela Katy, TX

Do not buy an extended warranty from CarShield. My car was having some noise and i took it to the shop, they told me maybe the turbos are bad, they called CarShield and the inspector look and said the turbos look bad but i need the shop to take them down to make sure, so they did and yes they were bad and the inspector wrote in his report, it was wear and tear, the car is a 2007 and have 140k miles when i took the powertrain with turbo warranty. Of course everything will be wear and tear in a vehicle that old. They told me after taking the turbos down, they will not pay for wear and tear that there is a clause in the contract about that. Then they keep passing me around on the phone and said that Car shield sales the warranty but the claim company is different and both don’t want to take responsibility. Don’t trust what the sales person tells you and don’t waste your money with this type of warranty companies that only want to take your money.

7 years ago

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Shantel Green Philadelphia, PA

Sent my car to the dealer Thrusday here it's now Monday my car still not fix. They order a aftermarket part and it was broke so they had to reorder another part this time a remanufactured. The part was suppose to been order on Friday they never order the part. So now I have to find a way to work cause these ppl don't pay for car rental. The work don't take over 4 hours but yet my car been sitting for 4 days and they don't feel the need to pay for me a car rental! The worst bullcrap company. Don't waste your money the same way they can go to the junk yards or auto zone you can do the samething!

7 years ago

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Michael S. Jackson, MI

Car shield set me up for auto payments without my permission (they say it was disclosed to me by the agent who set up my contract. It in fact was not disclosed to me). They then refused to refund me they money they took without my permission and cancel my contract when I called to ask them about the fraudulent charge. When I asked for a supervisor the customer service personnel I was speaking with (Maddie) failed to connect me with one stating “it would take to long to get them”. Hands down worst interactions I have ever had with any company. When I called to get a quote I was extremely pressured into signing up then and there even though I told them I didn’t want to sign up until after I purchased the car I was looking at purchasing multiple times. They are a bunch of snakes trying to take advantage of people and rob them of their hard earned money. DON’T GIVE THEM YOUR MONEY!!! You will regret it if you do!

7 years ago

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Ray Alexandria, VA

Last year I had saw an ad for Car Shield and thought that it might be a great for my aging car (2013 BMW 535). I called them up and got some basic information but they would do EVERYTHING they could to not let me off that phone. They made up stories to relate to me, gave me hypothetical horror scenarios, and kept coming back to offer discount after discount. When I tried to say that I would call back after speaking with my wife, they pushed even harder for you to commit. I ultimately did but quickly cancelled the next day and got a full refund since they left such a bad taste in my mouth from the experience. Fast forward to now - a sales agent called me back last week and did the same spiel to get me as a customer again. This time I was very non-committal but they did the same thing (relate, worst-case scenarios, the whole bit). When they started to ARGUE with me to sign on, I hung up and blocked the number. Next day, ANOTHER agent called to try and sell me the warranty. I hung up immediately and blocked the number. TODAY, I get a LETTER in the mail making DEMANDS to respond back and sign up for their warranty, even a deadline! They are just the worst. I work in sales and they clearly have no concept of what going too far is.

7 years ago

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Jennifer Hart Northville, MI

Purchased extended auto warranty from Car a Shield for all 3 of my vehicles about 5 months ago. Car Shield is a front and sells your account to SCAM WARRANTY COMPANIES! Took one in for repair, not covered, ok but the repair shop said they would not work with this company again due to long wait time to talk with rep. This week took a different car in for A/C service. Compressor clearly covered in my warranty but denied coverage. Spoke to soooo many people, spent over 8 hours on hold in three days while I was supposed to be “on vacation”. The dealership Repairing said they would not sit on hold with this company after the second time they called. I ended up calling and then doing a 3 way call once an adjuster finally answered. Spoke to Hector Adjuster, he spoke to Hans supervisor, the freaking Auto Technician at my repair dealership talked to Blake Floor Manager who was extremely argumentative and rude to both of us. Would not listen to the technician who said the compressor was seized and should be covered accordingly. Blake finally hung up on both of us when the technician began asking specific technical questions to prove my case. Absolutely A SCAM COMPANY!!!

7 years ago

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Shawn Humphrey Cleveland, OH

Car shield were very unprofessional and inconsiderate to me and my situation after paying on a policy for years at 200 dollars a month they didn't authorize the repair of my turbo charger when the waste gate which is part of the turbo and is needed to function properly and it took 3 months with no car for to decide not to pay not to mention they had me have to pay a mechanic to to take the car back apart to take some pictures of a factory install turbo. Bad, Terrible Company

4 years ago

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CR R Houston, TX

Carshield failed me when I needed them most. I signed up with Carshield about two years ago. Now I have my first and only claim and Carshield would not pay for the repairs ($3500) for rear bearings, muffler and exhaust pipe. This is a big expense for me and this is the reason for Carshield warranty. But I guess they got my money I got nothing when I needed them most. I cancelled the policy and got a better warranty provider for the same cost.

4 years ago

Reply from CarShield

If you would be so kind as to email your service contract ID number or your VIN number, along with a brief description of the details of your claim, to Info@carshield.com, we would be happy to look into this matter for you.
Kind Regards......Customer Relations

Apr. 11th, 2022

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Douglass Chance Austin, TX

businesses that honor Carshield warranties beware! they promise 2 hour turn around to pay after you have emailed signed customer receipt to their payment center, but here it is a week later after many calls and talking to different representatives ( can't get same person on the phone) and different excuses they now state they are behind in payment center and it may be 24-48 hours longer. who can afford to service Carshield customer ,tying up our money, and not being able to pay hard working tech that does the repairs. bad company to work with

4 years ago

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Pete Meeuse Bothell, WA

Car shield is NOT!! What they claim! I’ve been with them for over 2 years. I finally needed them. It has now been 6 weeks since my vehicle broke down! I still don’t have my vehicle repaired. It has cost me thousands of dollars in lost wages. And I can’t get the truth out of them. Every time I call their 1-800 number, I get nothing but excuses and flat out lies from them. The same with the repair shop. All they get is either no response or lies. Beware of Car shield. I hope you don’t need your vehicle repaired quickly.

4 years ago

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Karen Lauderman Dayton, OH

Car shield has got to be the worst warranty company there is we have been with them for over a year we put our truck in the shop to have a couple things fix on it its gonna cost 4000.00 dollars to have it fixed surprisingly they're not going to pay a penny on it I would not recommend them to anybody their commercial are a scam and so are their warranty it's all a scam I'm so pissed off

4 years ago

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Karee Haywood Dallas, TX

They need to stop lieing to people sales person you talk to tell you that they're covering alot of things but you don't find out that you been lied to until something go wrong with your vehicle. By then you have paid so much money into this company and they haven't fixed anything total rip off . If they say they cover brakes you thinking brake pads, rotors NOT this company is a rip off . Don't waste your money. Now you been told

4 years ago

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Anonymous El Paso, TX

This company is an absolute rip off. They have no understanding of the term customer service. They are misleading, unsupportive, and did absolutely nothing to help me with paying for any of the service on my vehicle after they had personally confirmed the work on the phone. Do not do business with companies that do have integrity, or its customers best interest in mind. Stay away from these crooks, they are the worst

4 years ago

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melvyn goodman Bluffton, SC

i was told that when i purchased the Diamond plan that everything under the hood and the drivetrain was totally covered. Also i was told i could take the car anywhere for repair including the Mercedes dealer. My first claim was for an engine cylinder head that was leaking oil. The repair cost was $990. Car Shield took issue with the part costs and total labor and allowed $290. They misrepresent the truth and are a total fraud !!

4 years ago

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victoria Williams Augusta, GA

I gave then no stars because they are a joke, fraud and everything. I just got off the phone with one of the reps and he was so rude til the point where I told him that they need to change the commercial. False advertising of this commercial is not how you get customer then when they call to get a quote then it's a whole different story. They are crooks, liars, and frauds and waste of time why don't yall do everybody a favor and change yall commercial advertising to something else.

4 years ago

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Ned Londo Walla Walla, WA

We purchased car shield and coming back from California the transmission went out. We took it to a reputable garage and called Car Shield. When the garage contacted Car Shield they denied the claim stating that because it was a shifting switch inside the transmission the transmission repair was not covered.they stated because it was an electrical part ,the transmission was not covered. They could claim all repairs were connected to an electrical element somewhere in car. The repairs cost us $4000 Do not buy Car shielded scam!!!

5 years ago

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S.Rexrode Houston, TX

After three weeks of calling carsheild and being passed to American auto shield. Witch cost 3500$ lost work time AAS found a loop hole so they didn't have to pay. Repairs cost me 2500$ more plus the 1100$ for the week of repairs. Not to mention 1500$ of policy payments. Thank nosheild and American Auto Not Coverd p.s dont wast your money put you money up and do it your self.

5 years ago

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Lisa Leominster, MA

Worst company to get customer service or a straight answer or help. They like to take your money. They have had over 48 hours to check my claim instead I have to wait pay for a rental for two weeks so far. They are not keeping in contact or returning calls to myself and the dealership that is fixing my car. If I could give them a 0 I would. I will never recommend them again.

5 years ago

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Neil Las Vegas, NV

Sounded good, but very different when trying to get reimbursed. They do everything they can to denied the claim, then suggested I negotiate with the mechanic, exactly the reason I bought the policy in the first place, I don’t want to have to negotiate with anybody! I was on a monthly plan, so high stopped paying. Oh boy did I get phone calls then! Now that I know to read there Claims more carefully, I went with Endurance, and I’ve had no problem since.

5 years ago

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Neo Geo ,

I have an issue with my Turbo on my 09 Forester XT. I have the Gold plan. The dealer where I service my vehicle did an extensive test on the Turbo at the request of an adjuster from Car Shield. After presenting the results, Car Shield denied claim saying that the seals in the turbo assembly are not covered. This is unacceptable because Turbo shaft and gaskets are assembled together. I am cancelling my policy with them immediately and I hope anyone that is looking at Car Shield, looks again because they do NOT honor their agreements like they want you to believe.

5 years ago

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ikeezeani@hotmail.com Silver Spring, MD

When I was about to sign up, I asked them when will my car be due for service. They said after 20 days. When my car showed signs of service, I called & they told me to take it to any ASE certified mechanic and that the mechanic will diagnose and the bill. When my mechanic submitted the bill estimate, they told him that the has a preexisting fault & that that they cannot foot the bill. They didn't agree to refund my the money I paid them. Please beware of CarShield because they 100% fraud. They are nothing but scamers

5 years ago

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Kennneth Yeater , NC

I started Car shield on my 2014 Dodge charger on 9/11/20. The car had 72510 miles and when I talked to Justin, I was told that the coverage was good after 500 miles or 20 days, whichever comes first. I had a Check engine light come on after 1,100 miles but only 11 days has passed. Car shield refused to handle the problem per their contract. Sounds like bait and switch to me. Very unhappy will consider another car warranty service other than Car Shield in the future and for future vehicles. Should get a refund of my first month.

6 years ago

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Sherry Oak Ridge, TN

I would like to give them no stars! I have been trying for almost two weeks to get a decision on an electric problem with my car. Both the dealership and I have tried to get an answer. We wait for every to get someone on the phone and then when we do they have no answer and promise to get back with us and don't. In the mean time, I'm continuing to pay for a warranty that is useless. I have never had this customer service in my entire life and I'm 60 years old. Once this issue is resolved, I will cancel my warranty and will NEVER have another one through Car Shield.

6 years ago

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Timothy Evans Grants Pass, OR

CONSUMER BEWARE. Car Shield sells the warranty and United Car Care is the plan administrator. 2 claims and both denied. $12,000 later with no help. Car Shield states it will give the consumer piece of mind, "dependable, reliable and affordable soluntion to unexpected and costly repairs" none of which is true. No appeal or discussion available. Do not buy.

6 years ago

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Mandy Pittsfield, MA

I am advising everyone who writes a review about carshield, to do so after their car breaks down and they need to use their coverage. If u notice, really the only good reviews about them are from people who have not had to use their coverage yet, and just had good customer service. I made that mistake but am making up for it by telling people feeling like u have piece of mind and actually having it is 2 different things. They will most likely never help you if your car breaks down, and see how good their customer service is then.

6 years ago

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Angry Seed Nashville, TN

I had problems with my truck and had it towed to the dealership. Well after finding out what was wrong with it I was informed by the dealership that Carsheild wasnt going to cover the repair unless they could ship in the parts to the dealership instead of the using their own parts. I was told by Carsheild that I would need to go to another auto shop that would accept shipped in parts. I asked for a list in my area and every one of them said they wouldn't accept Carsheild. Now I'm left just paying 1800 for the repair. This warranty service should be shut down!

6 years ago