CarShield
3.8
5.7
Overall Score
Howard Shackelford Memphis, IN
I responded to a radio commercial, intending only to obtain
information. My wait to speak with a representative was
quite brief. He answered my questions, did not waste my
time, did not pressure me. I bought the product.
7 years ago
Ron Petty Folkston, GA
I was treated with professional service at carshield, everyone was so helpful with my questions. This is how you treat people, kindness and respect. Thanks Carshield. I do highly recommend.
7 years ago
Thomas Kenneally Melrose, MA
The agent I spoke with was super helpful and gave me all of the information I needed for ym claim! Would recommend CarShield to anyone who wants to ensure their automobile coverage is in great hands!
7 years ago
Jeanette Kaye Warren
GREAT PEOPLE AND HONEST COMPANY, I would recommend that people who have no coverage get it because you never know what is going to happen, the cost of a plan is great , Car shield is the best I have ran across in yrs.
7 years ago
David Perkinson Colonial Heights, VA
I think they took their time to work things out for me and my wife.They were very understandable,when i told them my wife has been really sick for almost 3 years.Thanks again.
7 years ago
James
I received an email about the price going up in February. I found out that was just for people that wanted to purchase CarShield. The lady I talked to straighten me out. I just wanted to make sure my price wasn’t going up.
7 years ago
Mr. Griffin Brooklyn, NY
Your repairs get done instantly, Omg, This is such a convenience on my end. I would reccomend Car Shield for an upcoming entrepreneur, skilled labor, General Contractor. (777) Jackpot.
7 years ago
Charlyarta Johnson Orlando, FL
Car shield has had my vehicle sitting in the shop for 30 days waiting for a $1400 Rebuilt transmission that took 3 weeks for them to make a decision so I wasn't able to get a rental.Remind you that I put my car in the shop February 28. It's now March 25 and my mechanic is still waiting for the part to come.Now that $100 deductible has increased because the time frame for the labor is too long for them they say it should only take three hours where my mechanic say five so now I have to pay for the extra two hours labor myself And by my car being in the shop so long my mechanic is charging a $25 a day storage fee that car Shield do not cover .This is tiresome very very sad
4 years ago
Shannon Snider Charlotte, NC
Disappointed with Rude Customer Service
Last night, I populated the necessary fields on the companies website to get a warranty quote on a used car I recently purchased. I didn't know they would ring my phone off the hook late in the night. I didn't answer and finally had to block the number to stop their aggressiveness. This morning while working, I decided to unblock the number and my phone rang within 5 minutes. I explained that my time was limited and that I would like a quote. I was transferred to another agent. I told the agent upfront that I now only had 5 minutes to talk. She assured me that it wouldn't take that long. I also explained that I would not be making a decision today. 10 minutes later she was closing me "hard" not listening to what I was saying. I finally told her, thank you, but as I already stated, I wasn't making a decision today and I needed to go back to work immediately. I then thanked her again for the information and there was no reply. She hung up without saying a word.
I heard about Car Shield on the Glenn Beck radio show. I wonder what he would say if he knew how I was treated by a company that he highly endorses. Needless to say, I WILL NOT buy a warranty from this company. They can kiss my butt!
4 years ago
E Chase Chandler, AZ
I have been paying CarShield for over 2 years. I rec'd a safety recall in the mail so I called the Cadillac dealership I have been taking my car to since I purchased it to schedule an appointment. Meanwhile, I asked the service man if they could look at my car because the engine lite is on & I have CarShield. To my surprise the service man said; "we no longer deal w/CarShield." So I called five (5) other Cadillac dealerships in the Metro Phoenix area and NOT one of them works w/CarShield any longer. Every service man I spoke w/said CarShield does whatever they can to get out of paying for NEW parts or paying anything & told awful stories of cars sitting and waiting for days and weeks until CarShield's inspector(s) denies the claim. The dealership said Fidelity Auto Warranty is AWESOME and they're EASY to work with. I'm switching to Fidelity esp. after reading all the nightmares others wrote about CarShield on this website.
4 years ago
Christopher Jeffrey MARR Chappaqua, NY
This is a lying, scamming the public company who will one day be brought hopefully by the Fed Gov't for lies, fraud and deception.
The company is designed to steal that is teh bottom line. They will never pay any claim. You are assigned different "adjusters" and never teh same one. Each time you must explain and explain and re-explain your case-delays and delays. You send pics and they claim they never received. Then when they finally do receive, the y find every single imaginable loop hole to NOT pay any bill. Scam alert. Lies & deception. Remember what I tell you. Designed to get people to pay the small enrollment fee which anyone can afford. then people cancel later realizing the scam but either cannot get refunded or don't bother pursuing because the amount of money is so small. However this small initial money funds their enterprise and massive advertising. Do not fall for it-
4 years ago
Kathy Jensen Stanton, NE
Awful! Terrible, do not waste your money!!!!!! The engine light came on my ford pickup, I called them, they said take it in and get it tested, I did, AutoZone said timing chain issues, I told Car Shield they said to park it and get it to a dealer to fix. I did, actually had it towed so nothing else went wrong. Turns out the timing chain cause the engine to fail. They only covered timing chain of $1700 and not the $6000 Engine. I called and fought with them for months and finally went to BBB, they in turn sided with Car Shield, Very upsetting. Car Shield claims they only cover the problem not what the problem causes!!!
5 years ago
Consumermom Milford, MA
Slow process, CarShield is costing me money on a loaner car because they are opting to order a part even though the dealer already has it in hand. They estimate will be 3-5 days shipping without a guarantee on the day the part will arrive. I then agreed to pay for the difference for the dealers part (costing me $300 is cheaper than paying for the rental car for a total of 10+ days plus its too small of a car for my family) carshield now says the dealer needs to wait to insutall the part until after they send an inspector ---ANOTHER 24-48hrs. Im not sure why they didnt request the inspection the first day we called them with the mechanics report?! They have me in a loaner that I have to pay for out of of pocket while they drag their feet. Customer service couldnt care less. The labor to install is 3.5hrs, had it been 4hrs they claim they would pay for the loaner. This was not the warranty I was promised by the salesperson. If I had just bought the warranty via the dealer my car would have been in and out of the shop within 24 hrs. Waste of time and money. Sales talks nicely to you, while customer service is useless and borderline rude. They refused to pass my call onto management when I requested. Poor service and a total waste of my time and money.
5 years ago
John Allen Laurel, MS
Their customer service is SSSOOO rude. I'm a warranty guy. Was picking up my new car on Weds. so on Tues. I called Carshield for Free quote. Sounded good and I was going to pay in full. But as soon as (Jackson) I think his name was, found out I didn't have the car as I was speaking his whole demeanor changed. I even said I'm picking the car up tomorrow and will call you with the VIN number and pay for the contract. He gave me the silent treatment and I assumed he hung up on me but I could hear him breathing. I asked him another question with no response. That's to bad he acted like that. I ended up getting an extended warranty through the dealer.
5 years ago
Evelyn Jackson Seattle, WA
I only got Carshield because Ice-T gave his word and I TRULY believed but I should have read the complaints. I went through a HORRIBLE experience. So I got a Dodge 2013 Avenger and it CAME WITH A PLASTIC PART THAT NOOOBODY WOULD KNOW ABOUT INSIDE THE ENGINE and it caused my car to overheat. So Carshield sent INSPECTORS to look at my car and decided it's NOT THEIR PROBLEM basically after paying FAITHFULLY every month. THEY ARE A TRUE RIPOFF. DO NOT,I REPEAT DOOOOO NOTTTTT GO WITH THEM. THEY WILL FIND A REASON TO NOT BE RESPONSIBLE TO HELPING YOU IN ANY WAY. NOT EVEN A RENTAL.WOW,SHAME ON YOU CARSHIELD AND ICE-T FOR FALSE ADVERTISING. OHHHH YOU BETTER READ THE FINE PRINT. HOW DISAPPOINTED I AM. I TOLD EVERYONE I KNOW ABOUT THEM AND THE THINGS I HEAR WHAT OTHERS WENT THROUGH. SHAME SHAME SHAME
5 years ago
Wanda Hailey Asheboro, NC
I don't have Car Shield, but was considering adding it as my vehicle protection. However, I spoke with two sales people (one male and one female) and both were so rude, I hung up on both. They apply extreme high pressure tactics that are offensive. All I said was getting the matter would need to first be discussed w/my husband b/f I purchased, and both became argumentative, refusing to take "wait" as an answer, so I hung up both times. I mean, what about simple communication courtesy. No - if this is how the sales people behave, I definitely don't want the product.
5 years ago
Connie Tracy Beloit, WI
They will tell you how easy it is just call and the "tow truck" arrives takes it to repair facility and all you do is pay your deductible. NOT had vehicle towed which was added onto the bill at dealership, dealership stated rep said to circle towing charge and send in. Guess what it's incomplete! I had to sign???? Also doesn't give details on towing, my goodness it is a tow company contracted with dealership.
Doesn't even deserve 1 star!
Complete joke, now my engine oil cooler assembly which is kind of like changing head gasket you have to replace antifreeze and heater hose along with oil and upper and lower plenum gaskets. I was shown picture where this is inside engine!! AGAIN, not covered.
5 years ago
Katherine Church Montrose, CO
Before 2021 have discontinued CarShield, and was charged, in addition to $88.78 in January and February, an additional $160.50 in Jan. and Feb.
Did provide the requested additional information on my 2017 Buick Encore.
No refund has been received.
Thank you for your help here . .
5 years ago
Baylor Fairman Henderson, NV
CarShield is an ABSOLUTE JOKE of a company. DO NOT purchase their warranty, it won't cover ANYTHING that needs repair and if your contract says it's covered, they will place so many restrictions on whatever it is they need to, to avoid having to pay for anything.
I have had 3 claims that the mechanics in all circumstances are surprised that the warranty company isn't covering it.
All the mechanics also stated that when trying to call CarShield, they were hung up on multiple times and it was a bad experience for every single mechanic who tried to work with them.
One time, it could be a fluke, second time, maybe it's fishy, but three times in the row? The only 3 times I filed a claim, they were all denied due to situations and times that the repair should have been covered, and it wasn't.
DO NOT WASTE YOUR TIME WITH THIS COMPANY, find another warranty. Don't make the mistake I did, assuming that they would stick to their word and help you out. IT'S A SCAM.
5 years ago
MARCIA KIRKPATRICK ,
Do not buy a car warranty from Car Shield. They lie and take your money.
.They do not back the customer up on claims. Ask me to take my car to the Buick dealership for repair. Let the mechanic know you have a warranty with Car Shield. Buick dealership charged me $300 up front then called Car shield filed a claim. I called Car Shield to spoke to the manager who told me to email my paperwork for a refund. I waited 1 month never received a call from the company. Spoke to customer service representative who unprofessionally denied me to talk to another manager as a follow up to the refund. After threatening to call headquarters she then wanted to transfer me to a supervisor. Also, strangely talking on the phone to the same lady suddenly tell me the claim was denied. All the supervisors do not support you and go with whatever data wrtten without even investigating information other than the motor only which does not cover almost nothing. I challenge all customers who had a bad experience to post complaints. The CEO I was told will not return calls only the managers do business.
5 years ago
Mr Presley Atlanta, GA
They give you a hassle about the…
They give you a hassle about the warranty, it took almost two months to get my car fixed, and when they did fix it the put a used transmission in my car which broke down again in 8 months. Lied about the warranty that covered the used transmission, said it’s was covered a year but then said it’s only covered up to 12,000 miles. Now the refused to honor the transmission they put in my car. They lied about the diamond coverage, by saying it covers your car like it’s an brand new car, that’s false also. Because I had an convertible, which I directly asked them would it be covered she said yes. My convertible top button was sticking there refused to replace it saying that’s not covered, either. Please don’t waste your money with this company. Scam artists!! 1/9/2020
5 years ago
SHIRLEY REED Greenville, NC
I paid for a car warranty contract for 2 years. Just before the last payment, the dealer states I need a new transmission. CarShield doesn't state in their numerous commercials the back and forth process you will have to go through. This starts on 11/25/20, they wanted records of all my oil changes. The dealer sent them twice and I sent them once before they would acknowledge they had received them. I was told the records had to be reviewed before the dealer could proceed. We wait for several days. They finally tell the dealer they can break down the transmission but I have to agree because if they don't find anything wrong with the unit when they send an inspector out, I have to pay the $1300 for labor. The inspector comes out and we wait for the results. I call, you can only talk to customer service, not the adjuster, I am told they are waiting on my records of service. Now, they say there isn't a record of 45,000-mile transmission service. The dealer states it isn't required until 100,000 miles. I call I complain to the office where I am paying. They say if the dealer can send the documentation that it is 100,000 they can move forward because they get their information off the internet. The dealer sends the documentation and they still won't pay. The dealer asked the question, why didn't you say that record was needed before they authorized the break down of the transmission. The dealer was told they never reviewed the records. their mistake, not mine. Therefore, I am out of $4300. It is 12/22/20 and they have ordered the part but who knows when it will arrive since it is the holidays.
Don't buy a contract with CarShield. they don't honor their contracts.
5 years ago
David P Nofziger Sarasota, FL
This has to be the biggest rip off in history of insurances . You put Car Shield into to your computer and automatically sends you to sales. When you call them you always get the same voice list no matter what number you use. If do find someone to talk to it never seem to be the one your looking for, or has the information you need. Just now I was talking to customer service and while waiting to come up on his computer, I could hear in the background another service contact telling "SOME POOR SOUL" that they hadn't sent in the right information. Meanwhile, My customer service contact ,said that yes they had received the invoice and was waiting for something else, and that he would hand me off to some one in claims. And their it was " THE VOICE LIST". Their rating of 4.2 is all in their "SALES DEPARTMENT". Don't listen to their lies.
I found out in my area no one wants to work with this insurance because they have all their unusual demands, such as teardown before submitting a work request. Also they want three or more written work request per item. In my case, I was having trouble getting my car started an discovered that I my battery cable was loose, so stopped off at my mechanic. He replaced the battery cable end. when I tried to start the car it wouldn't turnover. Starter needed to be replaced. Okay, what am I suppose to do? Have towed to three different mechanic's I gave my mechanic, who i.ve known for fifty years the go ahead. There is were my grievance lies.
At the end of this review theirs a place to attach the bill to a file which it say's is 5mb. When I try to put a file of 4.8mb , it say's it to big. Another minus for them.
How can you give less then one star?
6 years ago
Larry Stoddard Norcross, GA
What I like best about this company is the way the encourage you to get their warranty. I cannot honestly say anything else positive other than there are a few good people that works in customer service that couldn't help me. My car has been in shop for 9 days and we cannot get in touch with claims Dept and they will not call back! I am so frustrated I have to pray God gives me peace. I am in awe at the service of this company. Se real times I got customer service and they say, "claims will call you within 24 hrs." But they never did. It is going on 10th day, still dont have car and I owe the repair facility. I will file a claim against CarShield for reimbursement of my payment to them and repair facility.
6 years ago
Kim , NC
This company is a total scam. Their warranties are not worth the paper they are printed on. When you call Car Shield and speak to a sales rep., they tell you whatever it takes for you to purchase a contract, then when you actually make a payment and they send you the warranty contact as described as "Gold Coverage" which is only a Power Train warranty that does not cover any electrical, no cables, nothing with the breaking system, no lights or harnesses, only internal non-electrical transmission parts, anything external they won't cover. Guess what...... if your actual transmission fails and you need a new transmission Car Shield does not cover that either. Because their bottom line is far more important than fixing your vehicle. Basically they only cover what is low cost to fix and what us unlikely to break on your vehicle. They have no problem charging you over $100 a month for what they call Gold Coverage which is more like Copper Coverage because when something actually breaks on your vehicle and you take it to your mechanic or dealer, it is like pulling teeth for a mechanic or dealer to get in touch with a Car Shield rep. for an authorization, and there is a 1% chance that they will cover what is actually wrong with the car. Car Shield pay a lot of money for their television commercials and the celebrities they pay to endorse their service so they have to pass that expense onto the consumer while making sure that they get away with actually paying little or in most cases NOTHING towards the repair of any customer's vehicle. If you really think about it and if they were genuinely honest and straight forward with their warranties and they had to pay 50 % of the claims that were presented to them they would go out of business, so they are really worse than the auto insurance companies because even the auto insurance companies will pay on more of their customer's claims than Car Shield. The best extended warranty is through the car dealership because you get to review the contract first before you buy and see what is actually covered, also the dealer's extended warranty companies have different levels of coverage so you won't be throwing your money away like with Car Shield. I had my car at the dealers for two totally different issues and car shield denied both of them, they also don't like when you call them to cancel your contract. Their customer reps., are trained to keep you on the phone and feed you more lies as to why you need to keep paying for their warranty. They also try to charge you a $75 cancellation fee if you cancel and they have to pro-rate you. This company is ridiculously unscrupulous and only care about how money money they can scam out of customers. Even the service dealers don't like working with, because they never respond to requests for authorization and when they can get a hold of an adjuster they deny the claims. This company also has an F on the Better Business Bureau so that tells you that most of their customers are dissatisfied with their service. I had to call all my family, friends, and coworkers and tell them not to use Car Shield because their warranties are basically worthless and they have no problem charging you premium fees for a zero warranty. Remember Car Shield does not care about you or fixing your vehicle, they just want your money for as long as they can scam you.
6 years ago
Kevin Babb Lake Wales, FL
We did have a claim for a parts and labor job that our car needed and CarShield came through like they said they would. We recommend CarShield to everyone.
6 years ago
Christina Wilson , GA
D.J. J has great customer service experience was very good explaining all the details of the coverage on my car. I appreciated him going over all the information with me.
6 years ago
calvin lewis Gray Norfolk, VA
The agent was very helpful in working with to resolve my issue. As many of us have been laid off and struggling through this epidemic. Again, thank you.
6 years ago
Brenda Braxton Wadesboro, NC
Don’t waste your money in this scam. I called Car Shield for a quote. The salesman said the plan costs $99 a month with a $100 deductible . I said I couldn’t afford it. He said he could lower it to $89 a month. When I told him no, he said he would lower it to $79 a month with no deductible. I should have known right then it was a scam. However dummy me was sucked into the sales pitch. When I had a problem and needed the shift assembly replaced. They didn’t cover it. The repaid man said he’s had lots of problems with Car Shield not paying for repairs. He said thus part should have been covered. I cancelled my plan and I advise anyone to avoid this company like the plague!!!
6 years ago
Denise McGann Alexandria, VA
I contracted with this company about two months ago. Ito see the contract but it refused to provide the contract after I contracted with them. To this date, I have never seen the contract, only a welcome letter that provides no details on what is covered.
Two days I experienced a break down. Although an hour later the car started, it worried me so I took it to my mechanic who tried to initiate a claim. They kept my mechanic on hold for over an hour and they gave me the run-around. My mechanic is a small business, and has no administrative help - he doesn't have the time for this stuff, and neither do I.
I told my mechanic that I had cancelled the warranty with Car Shield and to fix the car at my expense.
I do not recommend this company.
6 years ago
robert timmons Hughesville, PA
I bought a car shield extended warrantee. Big mistake. They do NOT fix your car. They use any excuse to not cover ANYTHING. No repair, no rental car, no nothing. They paid NOTHING. This company is the biggest scam I ever encountered. Hundreds of dollars paid to them and nothing coming back, I wish I'd had researched them before I bought a policy from them .90% of the reviews I had read are 1 star ratings . There advertising is packed with lies. and I'd bet the good ratings are made up by employees of the company . ANY company with so many bad ratings and still be in business is a mystery to me. Why doesn't the BBB work to close this rip off Co. down. The100's of bad comments should close there doors. How can this crooked company still be operating.
6 years ago Edited September 14, 2021
Tatiana wood Waterford, MI
Doesn’t even deserve one star. Our transmission went out. The car has been in the shop for 8 days. 8 days. A family of six has had no vehicle with two babies 3 and under. Nobody knows their head from their butt here. And everyone gives different information. Everyday they are “reviewing” and “ will call us back”. We have not received one phone call from them. Our claim is still not approved. Nobody cares when you call. Nobody has any sense of urgency when we have called. It’s a long never ending battle. If your job or life depends on your vehicle find another company for your vehicle. Save yourself the hassle.
6 years ago
E Law Kaysville, UT
Car Shield / American Auto Shield: Everything was perfect until I actually filed a claim. I signed up and they debited my account for the monthly payments without any issues at all, LOL. As soon as I actually needed them to perform their part of the agreement they informed me that they do not cover the particular things my vehicle needed, which is really weird because the sales rep that signed me up told me that the coverage was basically like the original manufacturer's warranty except for things like brake pads, fluids or regular maintenance type services. I also find it interested that you can only cancel your contract and get a refund within 30 days of signing up with Car Shield but you can't file a claim within the first 30 days so basically you are out some money before you will figure out that they are a complete scam. The lady I spoke with was extremely rude and short with me, she kept interrupting me and talking over me, it was obvious to me very quickly that they had no intention of helping me whatsoever and were fine with cancelling my contract because they had already received several hundred dollars from me without having to provide any service or pay for any claims. This company has no integrity or honor and simply wants to scam you out of as much money as they can before you figure out that they are the only ones that will benefit from the relationship. DO NOT DO BUSINESS WITH THIS COMPANY.
6 years ago
Evelyn Faye Coley North Little Rock, AR
Dec. 18, 2019
I had a problem with the electrical system on my car, my side mirror motor went out and the entire mirror needed to be replaced. Before we took the car to the dealership to get it fixed we called the dealership to see if they accepted carshield and they did. We went on the website to see if electrical was covered and it was. But when the dealership called carshield customer service they said they did not cover that. This is the biggest rip off. They have a choice of what part of the electrical they will cover. Electrical is electrical, you should not be able to pick and chose what part is covered.
6 years ago
bph Aviston, IL
I contacted this company in good faith recently and was up front with them saying that at this time I was just window shopping comparing both coverages and pricing. The agent at that time said that she understood and helped me with what I wanted. That however was not the end of things! I have since been heckled, pestered and downright annoyed with the constant sometimes more than one a day calls from these people in spite of my telling them now in no uncertain terms that I was merely window shopping and had no intention of committing to anything at this time. That has had no effect on their annoying and pushy agents. I have now blocked their number in my phone and would not contact them or commit to any coverage less than free bumper to bumper coverage for the life of my Cadillac XTS. Makes me wonder what they do to others who in good faith contact them!!!
7 years ago
Dina Lewandowski Las Vegas, NV
Don't do it! I took my car in for a covered AC compressor issue. Now take into account I live in Las Vegas, temp was 103 degrees. Called claim number I was given and no answer, 2nd number no answer, so called cust service who said have dealer call yet another number put on hold for 27 min. (Yes, i timed it). Then was told they are closing in 15 min. Put on hold again for 18 min and then they hung up. Next day called again, no answer so I called cust service to transfer to claims put on hold (14 min) then was told an inspector had to come look at car and it would be the following week! The inspector was some yahoo from a repair shop that goes to a certified Chevy dealer and tells them, "oh yeah its the compressor". Took another complete week to get "inspector" there, report given to Car Shield and only a half day to fix the car! To get a rental car, I would have to pay in advance then wait for reimbursement which was not said to me during sales call. I was told "you can go get a rental car, tell the rental agent you have Carshield and they will rent you a car." NOT! I did not rent the car, instead i had to depend on friends to drive me around and hated that so ended up not going anywhere for almost 2 wks. I'm 69 years old, on a fixed income and bought Carshield to make things easier. BS. It took 2 weeks to take care of a compressor part that was repaired in half a day. Car Dealer was disgusted at number of times they were on hold and length of time. I AM CANCELING.
7 years ago
Concerned Consumer Dallas, TX
I do my research before signing up with any company. I talked to Car Shield and they seemed nice enough. However, when I wanted to go over what was not covered, as well as what their personal opinion was of the company, I got very craftily redirected to another part of the conversation. I then asked the attendant if it was ok that I record the call because it would help me remember exactly what was discussed when I signed up and they hung up. So, after that, I went to the Better Business Bureau and this is EXACTLY (word-for-word) what's on their website. Says it all if you ask me. USE CAUTION!!!
Better Business Bureau says:
Additional Complaint Information
Better Business Bureau is advising consumers to use caution when considering doing business with CarShield, an Auto Service Contract company. BBB has received a pattern of consumer complaints alleging misleading sales and advertising practices, many times indicating thecompany led them to believe they were the manufacturer or dealer, rudecustomer service, failure to cover needed repairs, difficulty cancellinga policy and obtaining a refund, and that the firm made harassing callsor sent harassing mail solicitations.
7 years ago
Marcela Katy, TX
Do not buy an extended warranty from CarShield. My car was having some noise and i took it to the shop, they told me maybe the turbos are bad, they called CarShield and the inspector look and said the turbos look bad but i need the shop to take them down to make sure, so they did and yes they were bad and the inspector wrote in his report, it was wear and tear, the car is a 2007 and have 140k miles when i took the powertrain with turbo warranty. Of course everything will be wear and tear in a vehicle that old. They told me after taking the turbos down, they will not pay for wear and tear that there is a clause in the contract about that. Then they keep passing me around on the phone and said that Car shield sales the warranty but the claim company is different and both don’t want to take responsibility. Don’t trust what the sales person tells you and don’t waste your money with this type of warranty companies that only want to take your money.
7 years ago
Shantel Green Philadelphia, PA
Sent my car to the dealer Thrusday here it's now Monday my car still not fix. They order a aftermarket part and it was broke so they had to reorder another part this time a remanufactured. The part was suppose to been order on Friday they never order the part. So now I have to find a way to work cause these ppl don't pay for car rental. The work don't take over 4 hours but yet my car been sitting for 4 days and they don't feel the need to pay for me a car rental! The worst bullcrap company. Don't waste your money the same way they can go to the junk yards or auto zone you can do the samething!
7 years ago
Michael S. Jackson, MI
Car shield set me up for auto payments without my permission (they say it was disclosed to me by the agent who set up my contract. It in fact was not disclosed to me). They then refused to refund me they money they took without my permission and cancel my contract when I called to ask them about the fraudulent charge. When I asked for a supervisor the customer service personnel I was speaking with (Maddie) failed to connect me with one stating “it would take to long to get them”. Hands down worst interactions I have ever had with any company. When I called to get a quote I was extremely pressured into signing up then and there even though I told them I didn’t want to sign up until after I purchased the car I was looking at purchasing multiple times. They are a bunch of snakes trying to take advantage of people and rob them of their hard earned money. DON’T GIVE THEM YOUR MONEY!!! You will regret it if you do!
7 years ago
Ray Alexandria, VA
Last year I had saw an ad for Car Shield and thought that it might be a great for my aging car (2013 BMW 535). I called them up and got some basic information but they would do EVERYTHING they could to not let me off that phone. They made up stories to relate to me, gave me hypothetical horror scenarios, and kept coming back to offer discount after discount. When I tried to say that I would call back after speaking with my wife, they pushed even harder for you to commit. I ultimately did but quickly cancelled the next day and got a full refund since they left such a bad taste in my mouth from the experience.
Fast forward to now - a sales agent called me back last week and did the same spiel to get me as a customer again. This time I was very non-committal but they did the same thing (relate, worst-case scenarios, the whole bit). When they started to ARGUE with me to sign on, I hung up and blocked the number. Next day, ANOTHER agent called to try and sell me the warranty. I hung up immediately and blocked the number. TODAY, I get a LETTER in the mail making DEMANDS to respond back and sign up for their warranty, even a deadline!
They are just the worst. I work in sales and they clearly have no concept of what going too far is.
7 years ago
Jennifer Hart Northville, MI
Purchased extended auto warranty from Car a Shield for all 3 of my vehicles about 5 months ago. Car Shield is a front and sells your account to SCAM WARRANTY COMPANIES! Took one in for repair, not covered, ok but the repair shop said they would not work with this company again due to long wait time to talk with rep. This week took a different car in for A/C service. Compressor clearly covered in my warranty but denied coverage. Spoke to soooo many people, spent over 8 hours on hold in three days while I was supposed to be “on vacation”. The dealership Repairing said they would not sit on hold with this company after the second time they called.
I ended up calling and then doing a 3 way call once an adjuster finally answered. Spoke to Hector Adjuster, he spoke to Hans supervisor, the freaking Auto Technician at my repair dealership talked to Blake Floor Manager who was extremely argumentative and rude to both of us. Would not listen to the technician who said the compressor was seized and should be covered accordingly. Blake finally hung up on both of us when the technician began asking specific technical questions to prove my case. Absolutely A SCAM COMPANY!!!
7 years ago
Todd Tucson, AZ
I have a 2012 & 2013 Toyota Prius. What is not covered in their auto warranty is the inverter; a key component in the power train. This fact was not immediately obvious to me, or with the Car Service representative I talked with on the phone. I had an inverter failure covered under the Toyota warranty, otherwise the repair cost would have been $2,200. It took three phone calls to confirm an annual insurance premium of almost $2,000 wouldn’t cover this repair if I had signed on. Might be better for other makes, but not a Toyota hybrid.
7 years ago
Miss V Atlantic City, NJ
Car Shield's customer service representatives are loyal to their customers. They listen and help as much as possible. Was very satisfied with the out come of my contract.
7 years ago
Emporers soldier Erie, PA
Excellent services thank you all smoothly explained would like to have there communication skills tuank u all thank u all make USA LOOK GREAT TO ANGELA ASHLEY AMANDA
7 years ago
Harriett Philadelphia, PA
The Car Shield representative that I spoke with was very courteous, professional and extremely attentive to my concerns. It was nice speaking with her.
7 years ago
Connie Lou Reynolds Pleasant City, OH
Car Shield gives great customer service. It's agents gave always been very friendly and professional . I am very satisfied with Car Shield and I felt like a valued customer.
7 years ago
STEPHEN HARDY Fredericksburg, VA
Carshield reps are very knowledgeable and courteous. They are willing to go line by line with me regarding my contract. I totally recommend Carshield to everyone.
7 years ago
Shenay Rose Washington, DC
Diane w/customer service explained how to get my car fixed, that what needed to be done (alternator) is covered. She was very patient in answering my questions, she was great
7 years ago
Echelle Richardson Woonsocket, RI
So far the customer service has been outstanding i haven't had a chance to use the claims.but so far so good iwas told that carsheild did not honor rheir claims. I on the other hand believe in hearing both sides to a story.
7 years ago
