Name: CarShield
Rating: 3.8

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Giorgio Benway

I broke down on the highway and carshield got a record for me towed my vehicle to the dealership I wanted to replace my motor in my 2015 Chevy Silverado

7 years ago

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Ms Naquin Hammond, LA

These people at Carshield have wonderful customer service they helped me keep my warranty in force during a rough patch very concerned about their customers Just wonderful!!!

7 years ago

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Joseph Vitiello Clifton, NJ

They were extremely helpful and honest and courteous !!!!! I really enjoyed their kindness and their business. I highly recommend Car Shield to everyone !!!!!

7 years ago

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Alfreda Hampton, VA

It makes you feel secure knowing that if your vehicle breakdown you don’t have to worry about coming up with money especially if your on a fixed income

7 years ago

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Odis Chattanooga, TN

They took me in for my Van & it was a 2005 with low miles. Then they took care of me when I sold the Van and Got a 4-150 with high mileage. Thanks again

7 years ago

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Alexandria Lekberg Chesterfield, VA

I have been a customer for a year and they have been great so far. I am on the monthly plan because it would be so expensive to try to add a plan later when k have 150k miles.

4 years ago

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Shawn Humphrey Cleveland, OH

Car shield were very unprofessional and inconsiderate to me and my situation after paying on a policy for years at 200 dollars a month they didn't authorize the repair of my turbo charger when the waste gate which is part of the turbo and is needed to function properly and it took 3 months with no car for to decide not to pay not to mention they had me have to pay a mechanic to to take the car back apart to take some pictures of a factory install turbo. Bad, Terrible Company

4 years ago

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CR R Houston, TX

Carshield failed me when I needed them most. I signed up with Carshield about two years ago. Now I have my first and only claim and Carshield would not pay for the repairs ($3500) for rear bearings, muffler and exhaust pipe. This is a big expense for me and this is the reason for Carshield warranty. But I guess they got my money I got nothing when I needed them most. I cancelled the policy and got a better warranty provider for the same cost.

4 years ago

Reply from CarShield

If you would be so kind as to email your service contract ID number or your VIN number, along with a brief description of the details of your claim, to Info@carshield.com, we would be happy to look into this matter for you.
Kind Regards......Customer Relations

Apr. 11th, 2022

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Douglass Chance Austin, TX

businesses that honor Carshield warranties beware! they promise 2 hour turn around to pay after you have emailed signed customer receipt to their payment center, but here it is a week later after many calls and talking to different representatives ( can't get same person on the phone) and different excuses they now state they are behind in payment center and it may be 24-48 hours longer. who can afford to service Carshield customer ,tying up our money, and not being able to pay hard working tech that does the repairs. bad company to work with

4 years ago

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Pete Meeuse Bothell, WA

Car shield is NOT!! What they claim! I’ve been with them for over 2 years. I finally needed them. It has now been 6 weeks since my vehicle broke down! I still don’t have my vehicle repaired. It has cost me thousands of dollars in lost wages. And I can’t get the truth out of them. Every time I call their 1-800 number, I get nothing but excuses and flat out lies from them. The same with the repair shop. All they get is either no response or lies. Beware of Car shield. I hope you don’t need your vehicle repaired quickly.

4 years ago

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Bill McGowan Albany, NY

Called for a quote from car shield. Aftrr giving my vehicles in formation and getting a quote for $150 per month, I told the girl there was no way I'd pay that much a month for coverage probably never needed. She got belligerent with me and I ended up hanging up on her. That's the kind of company I'd like to deal with... Not!!!

4 years ago

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Karen Lauderman Dayton, OH

Car shield has got to be the worst warranty company there is we have been with them for over a year we put our truck in the shop to have a couple things fix on it its gonna cost 4000.00 dollars to have it fixed surprisingly they're not going to pay a penny on it I would not recommend them to anybody their commercial are a scam and so are their warranty it's all a scam I'm so pissed off

4 years ago

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Karee Haywood Dallas, TX

They need to stop lieing to people sales person you talk to tell you that they're covering alot of things but you don't find out that you been lied to until something go wrong with your vehicle. By then you have paid so much money into this company and they haven't fixed anything total rip off . If they say they cover brakes you thinking brake pads, rotors NOT this company is a rip off . Don't waste your money. Now you been told

4 years ago

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Anonymous El Paso, TX

This company is an absolute rip off. They have no understanding of the term customer service. They are misleading, unsupportive, and did absolutely nothing to help me with paying for any of the service on my vehicle after they had personally confirmed the work on the phone. Do not do business with companies that do have integrity, or its customers best interest in mind. Stay away from these crooks, they are the worst

4 years ago

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melvyn goodman Bluffton, SC

i was told that when i purchased the Diamond plan that everything under the hood and the drivetrain was totally covered. Also i was told i could take the car anywhere for repair including the Mercedes dealer. My first claim was for an engine cylinder head that was leaking oil. The repair cost was $990. Car Shield took issue with the part costs and total labor and allowed $290. They misrepresent the truth and are a total fraud !!

4 years ago

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victoria Williams Augusta, GA

I gave then no stars because they are a joke, fraud and everything. I just got off the phone with one of the reps and he was so rude til the point where I told him that they need to change the commercial. False advertising of this commercial is not how you get customer then when they call to get a quote then it's a whole different story. They are crooks, liars, and frauds and waste of time why don't yall do everybody a favor and change yall commercial advertising to something else.

4 years ago

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Ned Londo Walla Walla, WA

We purchased car shield and coming back from California the transmission went out. We took it to a reputable garage and called Car Shield. When the garage contacted Car Shield they denied the claim stating that because it was a shifting switch inside the transmission the transmission repair was not covered.they stated because it was an electrical part ,the transmission was not covered. They could claim all repairs were connected to an electrical element somewhere in car. The repairs cost us $4000 Do not buy Car shielded scam!!!

5 years ago

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S.Rexrode Houston, TX

After three weeks of calling carsheild and being passed to American auto shield. Witch cost 3500$ lost work time AAS found a loop hole so they didn't have to pay. Repairs cost me 2500$ more plus the 1100$ for the week of repairs. Not to mention 1500$ of policy payments. Thank nosheild and American Auto Not Coverd p.s dont wast your money put you money up and do it your self.

5 years ago

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Lisa Leominster, MA

Worst company to get customer service or a straight answer or help. They like to take your money. They have had over 48 hours to check my claim instead I have to wait pay for a rental for two weeks so far. They are not keeping in contact or returning calls to myself and the dealership that is fixing my car. If I could give them a 0 I would. I will never recommend them again.

5 years ago

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Neil Las Vegas, NV

Sounded good, but very different when trying to get reimbursed. They do everything they can to denied the claim, then suggested I negotiate with the mechanic, exactly the reason I bought the policy in the first place, I don’t want to have to negotiate with anybody! I was on a monthly plan, so high stopped paying. Oh boy did I get phone calls then! Now that I know to read there Claims more carefully, I went with Endurance, and I’ve had no problem since.

5 years ago

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Neo Geo ,

I have an issue with my Turbo on my 09 Forester XT. I have the Gold plan. The dealer where I service my vehicle did an extensive test on the Turbo at the request of an adjuster from Car Shield. After presenting the results, Car Shield denied claim saying that the seals in the turbo assembly are not covered. This is unacceptable because Turbo shaft and gaskets are assembled together. I am cancelling my policy with them immediately and I hope anyone that is looking at Car Shield, looks again because they do NOT honor their agreements like they want you to believe.

5 years ago

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ikeezeani@hotmail.com Silver Spring, MD

When I was about to sign up, I asked them when will my car be due for service. They said after 20 days. When my car showed signs of service, I called & they told me to take it to any ASE certified mechanic and that the mechanic will diagnose and the bill. When my mechanic submitted the bill estimate, they told him that the has a preexisting fault & that that they cannot foot the bill. They didn't agree to refund my the money I paid them. Please beware of CarShield because they 100% fraud. They are nothing but scamers

5 years ago

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Kennneth Yeater , NC

I started Car shield on my 2014 Dodge charger on 9/11/20. The car had 72510 miles and when I talked to Justin, I was told that the coverage was good after 500 miles or 20 days, whichever comes first. I had a Check engine light come on after 1,100 miles but only 11 days has passed. Car shield refused to handle the problem per their contract. Sounds like bait and switch to me. Very unhappy will consider another car warranty service other than Car Shield in the future and for future vehicles. Should get a refund of my first month.

6 years ago

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Sherry Oak Ridge, TN

I would like to give them no stars! I have been trying for almost two weeks to get a decision on an electric problem with my car. Both the dealership and I have tried to get an answer. We wait for every to get someone on the phone and then when we do they have no answer and promise to get back with us and don't. In the mean time, I'm continuing to pay for a warranty that is useless. I have never had this customer service in my entire life and I'm 60 years old. Once this issue is resolved, I will cancel my warranty and will NEVER have another one through Car Shield.

6 years ago

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keith hicks Huntsville, AL

The representative very helpful and professional she handled all of my questions and set me up with coverage on my new vehicle.

6 years ago

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Darrell Johnson Nashville, TN

The representative was very polite and informative. The information that he gave me made me very secure with any car repairs in the future

6 years ago

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Vivian Ollison Wendell, NC

I was trying to get my payment drafted every 3rd Wed of every month. Was told that they could. I was happy. She was polite and understanding

6 years ago

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Everette Douglas Washington, DC

Excellent Service. So nice when discussing information, no one gets any problems. They are very nice when I was talking to your representatives.

6 years ago

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Clevelanb Spencer Atlanta, GA

Everything went great from the time that I spoke with someone in the time that I was given the price and sign up everything was great

6 years ago

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Keith Roper Newark, NJ

I like the fact that they will come tow your vehicle from wherever you are at and take it to the shop you choose to have the work done.

6 years ago

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Glynn Brite Jackson, MS

The people that you have working for you are very professional and knowledgeable. I have enjoyed talking to the representatives.

6 years ago

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Angie ,

I know with Carshield I'm in Good hands. Just knowing The fact when my car brakes down I know I have Carshield to back me Angie

6 years ago

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Bob Scherker Naugatuck, CT

Everybody from your Salesforce to your customer service was very professional I will certainly recommend your services to family and friends

6 years ago

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Barb Boudreaux Lake Charles, LA

Customer service is excellent. I’ve been lucky I have not needed to use it yet, but I sleep better knowing I have car shield

6 years ago

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Markymark 107 ,

Excellent customer service. Easy to get vehicle warranty with them but had to cancel due to my total loss of my vehicle.

6 years ago

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ron Camden, SC

So far everything is great. Haven't had the need to use any services yet other than to adjust the payment method and that went flawlessly

6 years ago

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Renee Wiggins Allentown, PA

They work hard to find the best price for your automobile. The reps are very informative, patient and and answer all questions with accuracy.

6 years ago

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Timothy Evans Grants Pass, OR

CONSUMER BEWARE. Car Shield sells the warranty and United Car Care is the plan administrator. 2 claims and both denied. $12,000 later with no help. Car Shield states it will give the consumer piece of mind, "dependable, reliable and affordable soluntion to unexpected and costly repairs" none of which is true. No appeal or discussion available. Do not buy.

6 years ago

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Mandy Pittsfield, MA

I am advising everyone who writes a review about carshield, to do so after their car breaks down and they need to use their coverage. If u notice, really the only good reviews about them are from people who have not had to use their coverage yet, and just had good customer service. I made that mistake but am making up for it by telling people feeling like u have piece of mind and actually having it is 2 different things. They will most likely never help you if your car breaks down, and see how good their customer service is then.

6 years ago

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Angry Seed Nashville, TN

I had problems with my truck and had it towed to the dealership. Well after finding out what was wrong with it I was informed by the dealership that Carsheild wasnt going to cover the repair unless they could ship in the parts to the dealership instead of the using their own parts. I was told by Carsheild that I would need to go to another auto shop that would accept shipped in parts. I asked for a list in my area and every one of them said they wouldn't accept Carsheild. Now I'm left just paying 1800 for the repair. This warranty service should be shut down!

6 years ago

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Rosalyn Manning Jacksonville, FL

Car Shield offers the worst service I have ever seen. I have been waiting almost 3 months for my reimbursement on the car rental also they only pid 1/3 of the rental cost and was advise that they don't cover the taxes. Where in the world that they don't cover taxes. They also request a second inspection for the motor to be pulled that they don't cover also the cost of your deductible. But they don't have a problem taking that payment out of your account on a regular basis.

7 years ago

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Thomas Leonard Jacksonville, FL

I have car sheld on my 2007 nissan frontier 4×4 and rhe drivers window motor went out and took it to the nissan dealer in jacksonville fla and they called for the claim dept and they didn't want to pay for the repairs on my truck they finally approved the repairs on my truck but didn't want to use nissan parts because they were to hight priced and order it from auto zone for half the price and there in warranty on it so if something happens to it iam screwed out of the 100. Dollars i had to pay and the dealership had my truck for 2 days and car sheild didn't want to pay for the rental car

7 years ago

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Tiffany Cambridge, MD

🤔I call the clam center to get help on fixing my car an they told me that I have to wait for 30days to get my clam. I was so hurt about it. Don't have no 😢😢transportation to take my kids to school or to the doctors if they need to. I payed 😱$100.00 an some to get started with car shield. They need to let ppl know before they get started in the program a carshield.

7 years ago

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James Frisco, TX

CarShield is a marketer ONLY; they pass you off to third parties who deny 98%+ of all claims. America Auto Shield is one of their avenues to promise "peace" yet create nightmares. Look at the true 1star/2star reviews on Consumer Affairs. Oh yeah, CarShield reinvented themselves by removing the space between their name, one reason, to hide their "F" rating with the Better Business Bureau.

7 years ago

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Vonmico R Floyd Greenville, NC

Wonderful experience!!!! Low monthly payment and deductible, great customer service ! Justin Covered all questions i had!

7 years ago

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Thomas Amsden Brookings, OR

Everything except when you are to with draw payment is fix All the Customer Service have been very helpful. And Thank You for asking.

7 years ago

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Fred Garrison Terrell, TX

They were just great with their response to the questions I had in answering them and getting some changes in status done for me.

7 years ago

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Jim Stevens Bridgman, MI

This plan is so much easier and cheaper than the dealership was offering. You will breath easier knowing your car is covered.

7 years ago

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Allyson McCalister Dayton, OH

I always seem to get the person who will go the last Mike to get me answers to my questions and find the best one for me

7 years ago

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Dr Steve Plymouth, MI

I have had to make many phone calls but must admit your staff is VERY professional and eager to assist. VERY good customer service training!!!!!

7 years ago