Name: AUTOPAY
Rating: 4.5

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Verified Customer

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Linette Frazier Halethorpe, MD

Fast service for getting my refinance done

5 years ago

Reply from AUTOPAY

Linette, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Esther Cruz Shelbyville, TN

Fast easy helped walk us through process beginning to end!

5 years ago

Reply from AUTOPAY

Esther, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Donna Brown Plainfield, IN

All my questions were answered in a timely manner.

5 years ago

Reply from AUTOPAY

Donna, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Richard Douglas James Jr Port Tobacco, MD

Very easy to communicate via email, phone and text.

5 years ago

Reply from AUTOPAY

Thank you for the feedback, Richard!

Jun. 15th, 2021

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Verified Customer

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Stefanie Letsinger Lodi, CA

Easy to work with and got me a good rate

5 years ago

Reply from AUTOPAY

Stefanie, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Carl strickland

Will never recommend them , they mark your payoff up and increase your rate because they are slow to pay off your old loan.

5 years ago Edited September 14, 2021

Reply from AUTOPAY

Carl, Thank you for your feedback, we will use it to improve our processes. Please note, the payoff comes from the original lender.

Jun. 15th, 2021

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Verified Customer

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Tonyia Elliott Burnet, TX

To much back and forth with me instead of checking the title

5 years ago

Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Trevor Berry Angola, IN

Excellent and attentive customer service.

5 years ago

Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Frank Manley Fletcher, NC

They are easy and help with what you need

5 years ago

Reply from AUTOPAY

Frank, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Gregory Service jr Springfield, MO

They got me the loan in a very timely manner and made transition smooth

5 years ago

Reply from AUTOPAY

Gregory, thank you for your response! Cheers!

Jun. 15th, 2021

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Verified Customer

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Jared King Louisville, KY

Got back quick on my auto loan. Very friendly

5 years ago

Reply from AUTOPAY

Jared, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Jason Myer Corona, CA

Everything was smooth from the beginning to the end

5 years ago

Reply from AUTOPAY

Jason, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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ANGELINE L RICCARDI Amsterdam, NY

positive experience all around. easy and simple

5 years ago

Reply from AUTOPAY

Thank you for your review

Jun. 8th, 2021

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Verified Customer

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Amanda Livingston Boomer, NC

Great to deal with, and the process is simple.

5 years ago

Reply from AUTOPAY

Amanda, Thank you for your review!

Jun. 8th, 2021

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Verified Customer

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Tom Crown Point, IN

Quick easy refinance. All handled over the phone and email

5 years ago

Reply from AUTOPAY

Thank you Tom for your review!

Jun. 8th, 2021

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Verified Customer

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TARA EDWARDS-COLEMAN Cleveland, OH

Great communication! Fast process! Convenient

5 years ago

Reply from AUTOPAY

Tara, outstanding to hear, thank you! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Rosie Casillas Bakersfield, CA

They could be more proactive in expectation setting and communication.

5 years ago

Reply from AUTOPAY

Rosie, thank you for the feedback, we agree with you and will work with our teams internally to communicate and set proper expectations.

Jun. 8th, 2021

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Verified Customer

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Rosaleen Boldt Hutchinson, KS

It was quick, efficient and very people friendly

5 years ago

Reply from AUTOPAY

Thank you Rosaleen for your review!

Jun. 8th, 2021

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Verified Customer

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Moises Cotto Jr. Emmaus, PA

I appreciate all the cooperation and patience

5 years ago

Reply from AUTOPAY

Thank you for your review!

Jun. 8th, 2021

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Verified Customer

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Mary Taylor Belleville, IL

Troy is awesome always answered my questions

5 years ago

Reply from AUTOPAY

Thank you Mary for your review! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Marie Harvey Jacksonville, FL

Was a very easy process. They kept me in the loop as everything was being done

5 years ago

Reply from AUTOPAY

Thank you Marie for your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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M Harris Kissimmee, FL

good customer service and speedy follow up

5 years ago

Reply from AUTOPAY

This is the customer service we strive for! Thank you M!

Jun. 8th, 2021

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Verified Customer

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Jessi McELmurry Blue Springs, MO

I liked that I could upload everything from my phone!! It was so easy!

5 years ago

Reply from AUTOPAY

Great Feedback! We are working hard to incorporate mobile users!

Jun. 8th, 2021

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Verified Customer

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James daniels Port Crane, NY

Did everything to get me the lowest rate

5 years ago

Reply from AUTOPAY

Thank you for taking the time to leave us a review!

Jun. 8th, 2021

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Verified Customer

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jaime benito Miami, FL

simon. was great always responded on time

5 years ago

Reply from AUTOPAY

Jaime, thank you for your review! We will pass along your feedback to Simon and his Leadership Team!

Jun. 8th, 2021

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Verified Customer

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Eric Watford City, ND

Easy process, able to get a much better rate and savings

5 years ago

Reply from AUTOPAY

Eric, thanks for doing business with us! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Chastity Henderson San Francisco, CA

Responded back quickly. Straight forward

5 years ago

Reply from AUTOPAY

Thank you for your response, Chastity!

Jun. 8th, 2021

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Verified Customer

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Brandy Bishop Wichita, KS

Seamless process and excellent customer service

5 years ago

Reply from AUTOPAY

Thank you Brandy for your review!

Jun. 8th, 2021

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Verified Customer

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areline l bassham Seth, WV

very convenient and easy process for loans.

5 years ago

Reply from AUTOPAY

Thank you for the feedback!

Jun. 8th, 2021

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Verified Customer

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Marvin Cooke Murfreesboro, TN

They communicated very well about everything.

5 years ago

Reply from AUTOPAY

Thank you Marvin for choosing AUTOPAY! We are always excited to see positive feedback!

Jun. 2nd, 2021

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Verified Customer

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Ilir Lokaj Stamford, CT

I've had a good experience with customer service

5 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you Ilir!

Jun. 2nd, 2021

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Verified Customer

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Donald Smith Huntington Beach, CA

Great friendly service. Quick response time

5 years ago

Reply from AUTOPAY

Outstanding to hear! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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David E Darragh Peoria, AZ

Prompt, courteous and professional agents

5 years ago

Reply from AUTOPAY

David, thank you for your feedback! We appreciate your business.

Jun. 2nd, 2021

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Verified Customer

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Chad Crystal River, FL

Extremely easy process from start to finish.

5 years ago

Reply from AUTOPAY

Thank you for your response! Cheers!

Jun. 2nd, 2021

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Verified Customer

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Chastity Henderson San Francisco, CA

I had a good experience. Friendly service and convenient

5 years ago

Reply from AUTOPAY

Thank you Chastity for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Leon Stevens Las Vegas, NV

Simon O. was very understanding and very patient with me.

5 years ago

Reply from AUTOPAY

Leon, thank you for your feedback, we will send a note to your specialist!

Jun. 2nd, 2021

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Verified Customer

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Matthew Kelly Houston, TX

They helped me to get a better rate for my auto loan.

5 years ago

Reply from AUTOPAY

Matthew, thanks for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Willie Birmingham, AL

Great service and got a better interest rate than expected

5 years ago

Reply from AUTOPAY

Thank you for your review Willie!

Jun. 2nd, 2021

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Verified Customer

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Robert Nixon Long Beach, CA

Great customer service, fantastic help overall

5 years ago

Reply from AUTOPAY

Thanks for the positive feedback Robert! Cheers, AUTOPAY!

Jun. 2nd, 2021

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Virginia Rountree

I not sure what really to rate this company so far I have had good experience with them lowering my interest rate and refinancing my account

4 years ago

Reply from AUTOPAY

Thanks for the awesome review, Virginia! We're always thrilled to lower your rates.

Mar. 26th, 2022

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Amber Jones DeLand, FL

Really easy process with little work on my end. It did take about a week for Autopay to reach out to me but once they did it was smooth sailing.

4 years ago

Reply from AUTOPAY

Thank you for sharing your feedback, Amber! I'm glad the process was so easy, but also sorry it took a little longer than usual. If you would like, we would be happy to look into this to see what went wrong. Please just give us a call at 844-290-5731.

Dec. 1st, 2021

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Will Lott Madison, AL

It was fast, and Michael was a great person to work with. They said I got refinanced but haven’t heard from anyone yet.

4 years ago

Reply from AUTOPAY

Hi Will, thanks for the review. I'm so glad to hear your specialist was able to make this process easy for you! We would be happy to look into where your application is. Please just give our customer success team a call so we can provide an update. Our number is 844-290-5731 .

Dec. 1st, 2021

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Paul Gamby Toledo, OH

I had a good experience with auto pay and it was great that I could do most most of it in the comfort of my home.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us

Nov. 19th, 2021

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Verified Customer

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Elijah Sigmon Cape May, NJ

They were helpful and easy to reach if needed.

4 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY, Elijah!

Mar. 26th, 2022

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Verified Customer

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Victoria Taylor Dallas, TX

Everything could be better but I enjoyed them

4 years ago

Reply from AUTOPAY

We would love to hear how we could improve, Victoria! Please just give our customer success team a call when you can. Our number is 844-290-5731.

Mar. 26th, 2022

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Verified Customer

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Ricardo Bautista Sanchez Willard, NC

They helped find a lower interest rate, fast and easy.

4 years ago

Reply from AUTOPAY

Thanks for the great review, Ricardo!

Mar. 26th, 2022

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Verified Customer

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Yer Yang Minneapolis, MN

Great response, all my questions were answered.

4 years ago

Reply from AUTOPAY

Thank you so much for the awesome feedback, Yer, and thank you for refinancing with AUTOPAY!

Dec. 1st, 2021

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Verified Customer

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N/a

Terrible, very unprofessional would never advise anyone to do business with them in my Life Lorrie needs to be fired

4 years ago

Reply from AUTOPAY

I'm so sorry to hear you've had such a negative experience with your specialist. Our customer success team would love to look into this and see if there is a solution available. Do you mind giving us a call when you're able? Our phone number is 844-290-5731.

Dec. 1st, 2021

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Verified Customer

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Betty J Hill Tuttle, OK

Took a long time didn't pay all of my loan there saying I owe them 75 dollars

4 years ago

Reply from AUTOPAY

Thank you for your review, Betty, and I'm sorry there was an issue with your payoff. We would love to look into this and offer a solution. Do you mind reaching out to our customer success team at 844-290-5731? We hope to hear from you soon!

Dec. 1st, 2021

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Verified Customer

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Latoya Shantrice Mckever Hazlehurst, GA

Speedy service, friendly, makes accommodations

4 years ago

Reply from AUTOPAY

Great to hear Latoya! Thank you for sharing your feedback with us!

Nov. 8th, 2021