Name: AUTOPAY
Rating: 4.5

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Verified Customer

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William M Coleman Brick, NJ

Speedy process. Benefited greatly by reducing both interest and monthly payments

5 years ago

Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Wendy S. Mortenson Santa Clarita, CA

Everything was effortless, no confusion...I even got a payment booklet yesterday!

5 years ago

Reply from AUTOPAY

Wendy, thank you for taking the time to leave a review! Cheers!

Jun. 15th, 2021

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Verified Customer

star star star star star

JOAN A GERVASI Newhall, CA

They are knowledge and courtesy of your associates are positively outstanding customer service

5 years ago

Reply from AUTOPAY

Joan, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Melissa Amos Burleson, TX

Great services. I recommend this company to my sister and she will be using them to.

5 years ago

Reply from AUTOPAY

Thank you Melissa! We appreciate your business!

Jun. 8th, 2021

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Verified Customer

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Kevin Henderson Baltimore, MD

Professional service, timely response to my questions and any issues that arose in terms of my refinance

5 years ago

Reply from AUTOPAY

Kevin, Thank you for your feedback! Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Keishla Williams Waldorf, MD

The process was quick, professional, and staff went above and beyond expectations.

5 years ago

Reply from AUTOPAY

Keishla, thank you for leaving a review! We are thrilled to hear about your experience!

Jun. 8th, 2021

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Verified Customer

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Donna Pensacola, FL

They are very efficient and have been very helpful in giving ideas on what to do

5 years ago

Reply from AUTOPAY

Great to hear! Thank you for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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David Bell Luzerne, PA

They were very helpful and friendly . I would refer them to my friends and family.

5 years ago

Reply from AUTOPAY

Thank you David for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Carole Thomas Byron, GA

Very kind , Courteous, and c always kept me in the loop with the status of my Refi.

5 years ago

Reply from AUTOPAY

Thank you for your review Carole!

Jun. 8th, 2021

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Verified Customer

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Richest Barge Sentinel, OK

Knowledgeable understanding and kept me informed on what was going on or needed next

5 years ago

Reply from AUTOPAY

Thank you Richest for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Jeremy Wyatt Jemison, AL

It was quick and easy. I never had a problem getting in contact with my account manager

5 years ago

Reply from AUTOPAY

Thank you for leaving a review Jeremy, we appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Odell Jones Windsor Mill, MD

The process was quick and easy. Talk to the rep a few times, signed a few papers and it was done.

5 years ago

Reply from AUTOPAY

Great to hear, thank you for choosing AUTOPAY, Odell!

Jun. 2nd, 2021

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Verified Customer

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Kim Andrews Parker, CO

The website and application were confusing. When I would log in it kept wanting me to start another application.

5 years ago

Reply from AUTOPAY

Thank you Kim for the feedback. We will have our development team review our application process to see if we can locate any issues that were preventing you from viewing your current application.

Jun. 2nd, 2021

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Verified Customer

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Steven J Stinson Hartselle, AL

They are very friendly and courteous they were in good communication the entire time

5 years ago

Reply from AUTOPAY

Steven, we are thrilled to see such positive feedback! Thank you for your business!

Jun. 2nd, 2021

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Natalie Austin Conroe, TX

I worked with Garrett and he was very efficient, explained everything and was accessible if I needed anything. Process was quick and he was clear on everything needed.

4 years ago

Reply from AUTOPAY

Thanks for sharing your experience, Natalie! I'm glad we could help.

Apr. 19th, 2022

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Blinders BYH McHenry, IL

In a nutshell AUTOPAY is a SCAM! Do Not Let Them Steal Your Info I applied online and authorized them to do a hard inquire for an auto loan and then got an email from a loan specialist named Heather W asking me to submit more documents (payroll, driver’s license and other sensitive docs) via email to complete my application. I asked her If I can get to know an estimate of the rates via email and she said she will be able to after sending her the documents requested. I sent her the documents requested and It has been 4 days and I did not get any response. I called AutoPay and they promised she will call me back and nothing happened, I emailed, called and texted her number without a response. I will be filing a complaint again them for privacy breach. I doubt that they are a legit financial lender they are a SCAM and FRAUD more than anything else.

4 years ago

Reply from AUTOPAY

Hello, and thank you for your review. I'm so sorry to hear that your loan specialist has been slow in getting back to you—we aleays aim to be prompt! We would be happy to get you two in contact. Please just reach out to the customer success team at 855-219-0123 so we can help.

Mar. 17th, 2022

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Gary Cormier Cape Coral, FL

I've been working with a representative for over two weeks all paperwork is done. I'm told the loan was funded but have no proof that it is. I had to make another payment on old loan. Present loan holder says they have not been contacted for payoff.

4 years ago

Reply from AUTOPAY

Hi Gary, thank you so much for taking the time to give feedback. Our customer success team would be happy to research your application and let you know the status of the payoff. Please just give us a call at 844-290-5731 when you can.

Dec. 1st, 2021

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Verified Customer

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Vickie Maiewski

Easy, good communication between myself and the company, fast service

4 years ago

Reply from AUTOPAY

This is great to hear, Vickie. Thanks for sharing!

Apr. 19th, 2022

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Verified Customer

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Tyler Peterson Goshen, IN

Everything about the process was smooth and easy and I saved a ton of money.

4 years ago

Reply from AUTOPAY

I'm glad we could find you a great deal, Tyler! Thank you for choosing AUTOPAY!

Mar. 24th, 2022

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Verified Customer

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PAUL North Hollywood, CA

Very thorough , kept me well informed of the whole process. Quick and smooth.

4 years ago

Reply from AUTOPAY

Thanks for the awesome review, Paul!

Mar. 26th, 2022

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Verified Customer

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Evelyn Serret Apex, NC

Excellent customer service and got better rate in my car loan

4 years ago

Reply from AUTOPAY

Thanks for the review, Evelyn! I'm glad we could provide a great deal and experience.

Mar. 26th, 2022

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Verified Customer

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Alex garza Converse, TX

I received prompt and responsive service, always had my questions answered, etc

4 years ago

Reply from AUTOPAY

Thanks for sharing, Alex, and for refinancing with AUTOPAY!

Mar. 26th, 2022

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Verified Customer

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Jared Dickerson Bradenton, FL

Very informative and knowledgeable. My agent, Shenique T, was fantastic.

4 years ago

Reply from AUTOPAY

Thank you so much, Jared! We'll pass this on to Shenique.

Mar. 26th, 2022

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Verified Customer

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Greg Chapman Blakely, GA

Very helpful customer service. My rep was always there when I had questions

4 years ago

Reply from AUTOPAY

We only hire the bet, Greg! Thanks for refinancing with AUTOPAY!

Mar. 26th, 2022

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Verified Customer

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Heather Whitford Silverdale, WA

It was easy and stress free! Cheyanne made the process totally painless.

4 years ago

Reply from AUTOPAY

Refinancing doesn't have to be stressful! Thank you so much for sharing.

Mar. 26th, 2022

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Verified Customer

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Andy Morgan Wilmington, NC

Amazing customer service, fantastic service, polite, quick service

4 years ago

Reply from AUTOPAY

Thank you for refinancing with us, Andy!

Mar. 26th, 2022

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Verified Customer

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Lori C O'Kelley Covington, GA

Very helpful and knowledge/quick customer service response/truthful

4 years ago

Reply from AUTOPAY

This is so great to hear, Lori! Thanks for the wonderful review.

Mar. 26th, 2022

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Verified Customer

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Anthony Tillman Little Elm, TX

Fast processing, easy terms, and their clear constant communitions.

4 years ago

Reply from AUTOPAY

I'm so glad everything was quick and easy, Anthony! Thanks for leaving a great review.

Mar. 26th, 2022

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Verified Customer

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William Echeverry Berkeley Heights, NJ

I do not recommend it, the customer service is bad and they do not resolve any concerns, they overcharged me and did not return the money, it is terrible

4 years ago

Reply from AUTOPAY

Hi William, we're so sorry to hear about the negative experience. We're happy to research this and get it resolved. Please just give our customer success team a call at 844-290-5731 so we can look into this.

Mar. 17th, 2022

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Verified Customer

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Anthony White Waipahu, HI

Saved me a lot of dollars! Definitely going to refer to my friends!

4 years ago

Reply from AUTOPAY

We love referrals! Reach out to your loan specialist to see if you qualify for any rewards for your referrals. Thank you for the great review.

Mar. 26th, 2022

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Verified Customer

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James Gabriel Weaver Saint Cloud, MN

I had a very amazing experience with them. And the guy Jay was very communicative and supportive.

4 years ago

Reply from AUTOPAY

I'm very glad everything went so well, James!

Mar. 26th, 2022

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Verified Customer

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Ryan Gonzales Oneonta, NY

Everything was smooth and simple, and completed very quickly.

4 years ago

Reply from AUTOPAY

I'm so glad to hear this, Ryan! Thanks for choosing AUTOPAY!

Mar. 26th, 2022

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Verified Customer

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Elizabeth Brown Hertford, NC

My loan officer did not get back to me with answers in multiple occasions

4 years ago

Reply from AUTOPAY

I'm sorry to hear that, Elizabeth! Please just give my customer service team a call so we can look into what may have happened. Our number is 844-290-5731.

Mar. 26th, 2022

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Verified Customer

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Ches Lathim Hollister, MO

Eddie did a great job refinancing both of my fords saving me a lot of money

4 years ago

Reply from AUTOPAY

I'm so glad we were able to help, Ches! Thanks for the great review.

Mar. 26th, 2022

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Verified Customer

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Virginia Hill Charleston, WV

Offered me refinancing at a 50% a month savings. Very good people to work with.

4 years ago

Reply from AUTOPAY

That's an incredible discount, Virginia! I'm so glad we were able to find such an awesome deal. Thank you for choosing AUTOPAY!

Mar. 26th, 2022

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Verified Customer

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Cassandra Thomas Westland, MI

I love it gives me a chance to purchase something and pay every 2 weeks for it

4 years ago

Reply from AUTOPAY

Thanks for the review!

Mar. 26th, 2022

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Verified Customer

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Jonathan Montenegro Edgewater, CO

Because they were really awesome and were able to get me the best rested

4 years ago

Reply from AUTOPAY

Thank you for the review, Jonathan!

Mar. 26th, 2022

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Verified Customer

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Bryan Uebelacker Puyallup, WA

They lowered my interest almost 9%! They lowered my payment $160 a month!

4 years ago

Reply from AUTOPAY

That is great news, Bryan! Thank you for sharing your savings with the world!

Mar. 26th, 2022

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Verified Customer

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Kerri Hicks Santa Fe, NM

They were awesome. They are very professional,caring, and understanding.

4 years ago

Reply from AUTOPAY

Thank you for refinancing with AUTOPAY, Kerri!

Mar. 26th, 2022

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Verified Customer

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Stephanie Reynolds Mulberry, FL

The whole process was very easy, simple the people very friendly.

4 years ago

Reply from AUTOPAY

Thank you so much for your review!

Mar. 26th, 2022

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Verified Customer

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Nathan Reed Rockport, TX

Autopay helped save me thousands of dollars and it was fast and easy.

4 years ago

Reply from AUTOPAY

This is the best feedback we can ask for, Nathan! Thanks for sharing!

Mar. 17th, 2022

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Verified Customer

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Timothy Madden Marion, NC

Quick, courteous, answered all my questions and helped alot

4 years ago

Reply from AUTOPAY

Thanks for your business and for this great review, Timothy!

Mar. 17th, 2022

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Verified Customer

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Lavisha Alexander

Easy comummication on point,clear,straighrt foward

4 years ago Edited February 16, 2022

Reply from AUTOPAY

Thanks for the great review, Lavisha!

Mar. 17th, 2022

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Verified Customer

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Nankumar Pooran Clarksville, TN

My agent Vivian X was great in making everything a smooth process

4 years ago

Reply from AUTOPAY

Thanks for your review and for choosing AUTOPAY, Nankumar! We'll pass your great feedback on to Vivian.

Mar. 17th, 2022

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Verified Customer

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Nadine Perea Vancouver, WA

They understood my needs. Helped to qualify me for my refi.

4 years ago

Reply from AUTOPAY

Thanks for the review, Nadine! We're glad we could help.

Mar. 17th, 2022

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Verified Customer

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Camica Edwards Sacramento, CA

Easy to work with, smooth process, nice staff, I'm saving money

4 years ago

Reply from AUTOPAY

Thanks for your review, Camica! Glad we could check all the boxes!

Mar. 17th, 2022

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Verified Customer

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Sharita Smith Scottsdale, AZ

Friendly representative who worked with me and made the process go smoothly

4 years ago

Reply from AUTOPAY

This is great to hear, Sharita! Thanks again for choosing AUTOPAY.

Mar. 17th, 2022

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Verified Customer

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Louise E Riehle Tacoma, WA

quick and easy without the hassle. Very friendly and very courteous

4 years ago

Reply from AUTOPAY

Thanks for the great review, and for choosing AUTOPAY!

Mar. 17th, 2022

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Verified Customer

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Sheree Reyes Dallas, TX

They just threw me to a company with horrible reviews. If I knew this I would've never used them. I regret it

4 years ago

Reply from AUTOPAY

Thanks for your review, Sheree! I'm sorry that you're finding your new lender has poor reviews online. We choose our lenders based on their great rates and excellent service, so if you have any feedback about your new lender, please reach out! Our number is 844-290-5731 and we look forward to hearing from you.

Mar. 24th, 2022

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Verified Customer

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Isaac Erb Conroe, TX

Everything was handled fairly quickly. The agent who assisted me was wonderful.

4 years ago

Reply from AUTOPAY

That's great to hear, Isaac! Thanks for refinancing with AUTOPAY.

Mar. 17th, 2022