Sam's Club

I am leaving a review about the Sam's Club auction the good in the bad first all someone stated the auction is fake that is not true. The auction is real the problem is is some people that bid don't do their homework they will pay more for an auction item than they can buy it at the club! If you are villigent you can find some very good deals but if you get some idiot that doesn't know what they're doing bidding against you they'll pay more for an item as I said then you can pay for in the club. Where the nightmare comes in with the auctions is if you have to return something you only have 15 days not 30 as stated somewhere on this site. I rate the auctions is a good thing if your diligent and do your homework. Where the problem comes in with the auctions is if you have a problem with any item that you purchase,returning it is a nightmare!!! The last three times that I've had to return items and the reason that I return so much is I purchase literally hundreds of items for resale and some items will come broke or the boxes tore up. Seems Sam's Club is now Outsourceing their customer service to another country and is very hard to understand the customer service people.When you first call in it takes you through a series of customer service people that keeps transferring you to the auctions Department. stupidest thing I've ever seen once you get an item returned if it's defective they'll pay the freight back and send you a shipping label but then you going to have to follow up because the refund doesn't come back to you automatically they tell you that it will but it doesn't! today I spent almost two hours on the phone speaking to someone I couldn't understand and they were telling me the same thing that I was told 30 days prior. that I was going to get a refund in 3 to 5 days that it was now being processed and I was trying to explain that to them I was told that 30 days prior and I never got my refund and that somebody needed to walk the refund through. The last time I was told that I had to call back a second time after making several calls because the refund wasn't walked through. They claimed that all auction items are not returns or seconds which is not true sometimes I've received items that have been out of the box and repacked by evidently the first purchaser and I'm sure that was just an employee who didn't care and shipped it anyway instead of tagging it and taking it out of rotation. If you don't mind rolling the dice hoping that you don't get something that's defective that you have to return the auctions wonderful but when I get something and UPS or FedEx delivers it and it's defective the boxes tore up or I have a problem with it I cringe. Knowing the process and I'm going to go through is going to be a nightmare! I've tried to reach somebody on the American side to talk to about these problems and have failed. I just can't seem to reach the right person and I never get that call back! So beware Jay G. Ocala Fl.

sam's auction is fake. 20x4' pool sales for 195.00 + shipping in august. free shipping in september same pool sale for 400.00.fake fake fake. auto bid set up shipping was 200.00 plus.