Vistaprint.com

• Free Trial
• Satisfaction Guarantee
• Marketing Needs
• Design Process

Free Trial

Consumers interested in trying out Vistaprint can use a 30-day free trial to create a website design. During this free trial, a customer can try out thousands of templates and customize the design to fit their business or personal needs. A credit card isn’t required for the 30-day free trial, so starting a design is risk-free. Customers who want to go forward with their website will be billed once their site is published and can choose a monthly or annual billing plan. 

Satisfaction Guarantee

One of the major benefits when using services through Vistaprint is the satisfaction guarantee. The company promises every customer complete satisfaction on every order, no matter the product. Customers who are not fully satisfied are entitled to a full refund of their money. There are no exceptions or qualifying events that have to occur in order to get this refund. It’s a simple and straightforward policy that is very beneficial to the customer. This practice is what Vistaprint claims to be known for and has helped retain its repeat customers. 

Marketing Needs

Vistaprint offers a variety of ways to get in contact with its team, including live chat, email and phone. Each of these has varying amounts of availability, but responses are promised within 24 hours. Vistaprint does more than just build websites for companies. The company also takes care of any marketing needs those companies might have. A customer can upload any design and order a wide range of products, including business cards, posters, mailing materials, custom company clothing, car magnets, company gifts, and so much more. 

Design Process

Whether it be on business cards or home pages, Vistaprint's design process is professional and easy to use. The customer has the option of choosing from over 1,000 pre-made templates or receiving a custom design. Either option will produce a professional, quality website that the customer is guaranteed to like (or get their money back). 

The templates are organized by industry to help customers find the best fit to represent their business, or they can search by style if they want a certain look. Once customers decide to go with a custom design, they meet with a design expert to go over ideas, and then approve the final design before it is published. The customer always has full control over the end result of the product design. An added bonus that comes with Vistaprint is that all designs can be used together across all products to create a cohesive look for the company.

If a customer already has an existing website, Vistaprint offers re-creation services. The customer can sit down with a design expert to go over the new, recreated design on Vistaprint and can sign off on the final product when they are satisfied with the recreation.

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• Limited Options for eCommerce Stores

Limited Options for eCommerce Stores

While Vistaprint does offer its customers the option of creating an online store using its website building program, this option is only available to Premium package members. This means that there is an increase in the monthly fee to be able to have a shop in your website; it is an increase of around $10 per month, depending on which other plan the customer has. 

Even then, the tools available to create an operating online store seem to be limited through Vistaprint. There aren’t available options for searching and filtering through products to make it easier for customers to find exactly what they are looking for. So, while Vistaprint does offer its customers the option to add commerce to their website, it does not include the full spectrum of tools.