Rackspace offers a huge variety of hosting packages, which can be customized based on server size, server type, managed vs. self-managed, and price point. They guarantee 100 percent uptime on their servers, and they have made good on this promise. Their network is very reliable and backed by a guarantee. Rackspace also has a customized price calculator to help customers determine how much they will spend each month based on their specific hosting needs, allowing customers to easily create a hosting package perfect for their needs.

Advantages

Here are some of Rackspace's highlights:

Nine data centers on four continents
100 percent network uptime guarantee
Hybrid hosting option
Managed and self-managed hosting options

Company Certifications

Red Hat Premier Hosting Partner
MySQL Certified Hosting Partner
Microsoft Gold Certified
ISO 27001:2005 Certified
Level 1 Payment Card Industry (PCI) Service Provider
SSAE16 Type II SOC1, SOC2 (Security and Availability Only), and SOC3
Safe Harbor Certified
CDSA Content Protection and Security Standard Certified

Customer Service

Rackspace offers customers the convenience of full customer support options. Customers may contact Rackspace representatives through email, phone, and live chat. These services are available to customers 24/7/365, which is convenient for customers who have issues outside of normal business hours. Rackspace also provides customers with a knowledge base to find answers to common questions.

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The Bad

Customer complaints
No unlimited data

Customer Complaints

Rackspace has a history of billing issues. Many of their customers found resolving their billing issues with customer service to be frustrating and unfruitful. Their hosting services get the job done for most customers, but some consider their services overpriced.

No Unlimited Data

Rackspace puts limits to their customer's bandwidth and storage. Many larger companies are now offering unlimited or unmetered data on a lot of their plans. We would like to see Rackspace offer customers unlimited bandwidth and storage as well. This would make their service more competitive and more desirable to customers. Customers who are concerned about data limits should consider a different web hosting company.

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The Bottom Line

For customers running a database heavy site, Rackspace is probably not the best option. It's also not a good option for site owners who anticipate needing extra help or troubleshooting for their site. However, the company offers great web hosting options, and would be a great choice for most customers. We recommend checking out Rackspace for your web hosting needs.

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User Reviews

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4 Reviews

Review Breakdown

5 grade

75%

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2 grade

25%

1 grade

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Luis Rodriguez San Antonio, TX

Since moving our hosting to Rackspace & also using them for our emails; we've been able to move forward accordingly without having the same issues we kept having using our previous vendors. By far one of the best decisions we made in 2013.

12 years ago

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Rachel WA

Rackspace will forever have the best customer service. To be able to speak to a real person right away and know they are going to help no matter what is priceless!

12 years ago

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Sean San Antonio, TX

The people I have had interaction with at rackspace often go beyond the scope of work they are supposed to do to help customers.

12 years ago