Customer satisfaction is off the charts. Customers everywhere give glowing reviews of the quality of the products and the treatment they receive. Many customers have been with the company for multiple years. People stay with KnownHost because of this treatment and the fact that their issues, whether minor or major, are resolved so completely and hassle-free. Overall, exhaustive looks at customer surveys will reveal an extremely high level of satisfaction. Most reviews give KnownHost the highest possible marks, with few exceptions.

Great Value

The costs are comparable with other companies in the industry, but the cost-to-value ratio is second to none. Some competitors may be cheaper and others pricier, but in a get-what-you-pay-for scenario, you'll definitely be pleased. There are no hidden costs, and the company is up-front and frank about the pricing.

High Quality Data Centers

The data centers have the latest and greatest in specs, control, and security measures, giving customers the peace of mind that everything will operate smoothly and efficiently. Uptime is as near to 100 percent as you'll find. The servers are fast and reliable, and the hosting options- three total with 16 plans-are plentiful.

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The Bad

Issues With Customer Service
Limited Hosting Options
No Unlimited Storage and Bandwidth

Issues with Customer Service

Though the company does business in many countries, customer service in Spanish-easily the second-most commonly spoken language in the U.S.-is not available.

Hosting Options

KnownHost offers several web hosting options, however they could offer more. We would like to see KnownHost extend their services to include shared and cloud web hosting options. This provides more options and customization for customers who would benefit more from plans that included shared and cloud hosting options.

No Unlimited Data

KnownHost puts limits to their customer's bandwidth and storage. Many larger companies are now offering unlimited or unmetered data on a lot of their plans. We would like to see KnownHost offer customers unlimited bandwidth and storage as well. This would make their service more competitive and more desirable to customers. Customers who are concerned about data limits should consider a different web hosting company.

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The Bottom Line

KnownHost offers great value, and their services are backed by glowing customer reviews. They offer web hosting options and features at a great value. While we would like to see them extend their services to include shared and cloud options as well as unlimited storage and bandwidth, overall we like their offerings. We recommend checking out KnownHost to see if they fit your web hosting needs.

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User Reviews

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5 Reviews

Review Breakdown

5 grade

80%

4 grade

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2 grade

1 grade

20%

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Value

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Quality

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Service

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Trustworthiness

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tony featherstone

Worst hosting experience ever. My sites were constantly being hacked as compared to similar sites on a different host (based in Australia) that never seemed to be attacked. Their so called customer service consists of lots of cut and paste emails mainly. They had the audacity to take my site down on a Friday evening due to what they termed a phishing risk - had they checked they would have seen that I have removed the infected files. Because their "abuse team" only work bank hours - monday to friday, 9am-5pm - it meant my site was down the entire weekend. My client was having melt downs. Pleas to the "support team" were ignored - in fact they seemed to revel in the power they had over me. A really horrible, awful experience dealing with these guys. Totally unprofessional. I couldnt advise more strongly to look elsewhere. Yes they are cheap and like most things in life, you absolutely get what you pay for.

9 years ago