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Swanson

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3.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 15th, 2022

Swanson Health Products has been in business since 1969. It was founded by Leland Swanson — a man who was always striving to find help for his arthritis. He ended up starting Swanson Health Products, a small family-run business that sold vitamins. 

The company grew very rapidly and was recently bought by a private equity firm, Swander Pace Capital. It has grown to become one of the largest online retailers in the world, offering its services not only to the United States but also to many other countries.

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The Good

  • Large Selection on Health Products
  • Compare Box Tool
  • Customer Service
  • Promotions and Discounts
  • Giving Back

Large Selection on Health Products

Swanson Health Products offers a wide selection of vitamins and supplements in the following categories: Food and Beverage, Beauty, CoQ10, Heart, Sports Nutrition, Joint, Herbs, Digestive, EFAs, Bone, and Immune. Each section is then broken down into subcategories for easy browsing. 

Being one of the leaders in the industry, Swanson Health Products has what most people are looking for with vitamins, supplements, and minerals. Since all of its items come from good manufacturing companies, all of its products are known to be safe and well tested. 

Among its products, you will find almost anything you're looking for: natural health products, dietary supplements, organic foods, health and wellness products, nutritional supplements, and women's health products, as well as hundreds of other products that are all available through its online store. Among the most popular are its new weight loss products such as keto-related products, apple cider vinegar, weight loss teas and coffees, etc.

The products that this company offers range from the very best and most expensive to the cheap but useful. This company wants all of its customers to have access to all of its products; it does this by offering high-quality products to those looking to have the best name-brand vitamins. It also offers thousands of products that promote wellness and health at a price that almost anyone can afford.

Compare Box Tool

When looking at hundreds of products, you can often forget about some or not know what to compare them to. To simplify your shopping experience, take advantage of the product comparison feature. Just click the Compare box next to the desired items and view their details side-by-side. 

For example, if you are comparing different digestive health supplements, you can click on the compare button next to the item you are looking at, and it is saved at the bottom of the screen. Then, you can leave the page and continue looking at its hundreds of digestive health products. When you find another one you like, click the same compare button and review the two items selected. 

This is a great tool to help you compare many items at the same time. You can compare price, quality, quantity, how natural the product is, and the ingredients, allowing you to understand and decide clearly which product you will use. 

Customer Service

Swanson offers thorough information about each product, including dosages, ingredients, suggestions for use, warnings, and a description of how the product works in your body. Each product page also includes an image of the full product label, so you have as much information as possible before purchasing. 

If you need assistance while shopping, Swanson's customer service phone number is featured prominently in the site header — or you can choose a live chat option. This company's personal care of its products and customers throughout the process of ordering their vitamins is among the best in the industry.

Swanson ships both domestically and internationally. Domestic shipping starts at $4.99 and will arrive 7–10 business days from the ship date. International shipping also starts at $4.99 but will incur an additional freight cost based upon the weight of the order and the destination, which will be calculated during your checkout process. The average shipping time for international orders is 15 business days.

Promotions and Discounts

The homepage features several current promotions on customer favorites, which helps to streamline the shopping experience by making it easy to find discounted and popular items. 

In addition to its regular promotions, Swanson offers a one-time, 20 percent off deal to new customers who sign up for the mailing list. This discount can only be used the first order but is a great deal for all of its products. Swanson Health Products also will offer Swanson Vitamins coupons and other coupons as a promotion to provide lower prices on its products.

Giving Back

Swanson is committed to supporting charitable organizations and has donated time and funds to Big Brothers, Big Sisters, Special Olympics, Roger Maris Cancer Center, United Way, United Blood Services, Holiday Clearing Bureau, Fargo Senior Commission Meals on Wheels, Cass County Health and more. You can find this throughout its social media pages and can stay updated on events that it is helping out at near you.

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The Bad

  • Shipping Cost
  • Pop-up Issues

Shipping Cost

Swanson Health Products offers only one free shipping deal, and you have to spend at least $50 in order to take advantage of it. The company doesn't offer any flat-rate shipping deals like many of the other online vitamin stores we reviewed. 

In addition, the shipping rates are slightly higher and the delivery timelines are slightly slower. Swanson also doesn't ship to specified international locations, including Iran, Nigeria, Ghan, North Korea, Russia, and Cuba, among others.

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The Bottom Line

Swanson Health Products is among the leaders in the industry and it is clear why. Although Swanson Health Products’ shipping options could use some improvement, its customer service is unmatched in the industry. Not only that, but this company has an easy-to-navigate website design, a huge variety of products in its online store, and it runs hundreds of different promotions and discounts.

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Star Rating

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2.3

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59 Reviews

Review Breakdown

5 grade

22%

4 grade

5%

3 grade

10%

2 grade

8%

1 grade

54%

Sentiment Criteria

Value

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Quality

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Service

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Ken Kaplan Hatboro, PA

I have no idea where all the negativity is coming from. They have thousands of customers and somehow the worst percent show up? I have been with Swanson for 25 years. That you would rate CVS over them is a joke. Swanson's combination of quality and price is unsurpassed. I find their customer service reps courteous, I was gifted a bottle of Adrenal when I complained, I have never had a problem with return or dissatisfaction. Their product specialists are invaluable. No one, no one beats their value. The one thing is going to Fed EX seems to have slowed shipping. I always wait until I get a $50 order. In emergency I buy on Ebay.. Almost all companies offer free shipping with a minimum, (Vitamin Shoppe, Puritan's Pride, I herb, you name it.) Piping Rock will not offer any discount. It's a bogus complaint. If you want the new 10%, just call them., My God. Is two minutes a problem? Certain big retail chains, (CVS, Walmart, Vitamin Shoppe) offer site to store or some variation because they have retail outlets which Swanson does not have. Their products have literally saved my life and their prices are WAAAAY below anyone else, especially their sales. What galaxy are you in that you think CVS's vitamins are a better value than Swanson or have as much in their catalog? I can get national brands through Swanson at prices no one else could match. This site here is nonsense.

7 years ago

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Scott A. Johnson Orem, UT

I have been a Swanson customer for over 10 years. They have very good pricing on name-brand supplements and even better pricing on their own brand. Sales occur frequently that make the costs even better and often include free shipping. This is a great place to shop for natural health supplements. I usually compare their pricing versus Amazon and Iherb before purchasing. They can be out of stock on popular items regularly though.

6 years ago

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Reply from Swanson

Appreciate you taking the time to write a review, Scott! We try our best to be your go-to supplement company. Thanks for the feedback.

Sep. 25th, 2020

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Mia Somerset, CA

Ive ordered for at least 10 yrs and not one problem. I think one time they sent incorrect garlic and let me keep and shipped correct one. Always knowledgable courteous staff. WHO are these reviews from?? Wow. I didnt know swansons sold company. I also want to know if actual swanson label is high quality.. ive taken for yrs and always told good quality but online others rate higher.. Has anyone seen research on swansons brand??

6 years ago

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Ed Lulevitch Covina, CA

I'm male 81 years old. Been using your products for well over 10 years and have never been dissatified. Service, shipping and quality are always above average. I believe the company is extremely trustworthy. I never write product reviews. But today an email asked for a review of several CBD items recently purchased. I did write a review of CBD because it has been it of great benefit to me. Received an email that my review did meet the standard of your staff. I was ticked off and wrote a stinging reply. Your staff published my response. It had spelling and grammar error.

7 years ago

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ADK Orlando, FL

I have ordered about 45 items regularly from Swanson Health Products which I actually try to take daily with a protein drink. I have been a steady and pleased customer for 15 years if not more. Always had courteous customer service and nice chats with real live North Dakota people, offers of free shipping for orders over $50 dollars, fast shipping, well described catalog and online items. Aside from a couple products that have been affected by availability or popularity, pricing has remained reasonably consistent. No hesitation in giving them 5 stars in every category.

7 years ago

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Margie Dupuis La Crosse, WI

Been a customer several years, with no complaints. Easy to order on line. Taught my 83 year mother how to navigate the site. Never had an issue, yet. Thanks for keeping it uncomplicated!

4 years ago

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Donna Lee Gallo Cedar Crest, NM

My "awesome" review is based on the following: shipping is free with $50.00 or more purchase, good customer service, great promotions, quality products, and web site is easy to navigate.

9 years ago

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Boxer Mom Redwood Falls, MN

My orders have always been handled with great care and if anything happened it has always been replaced with in a timely manner.

7 years ago

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Michelle W Coraopolis, PA

Swanson has top notch vitamins at an affordable cost. While you still spend the money to get the good ones, it's nice to have a fast way to get the vitamins I run short of.

6 years ago

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Lynn nipper San Antonio, TX

I've been ordering from Swanson for several years. I have never had any problems. Delivery has always been quick

10 years ago

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maria Robinson Pasadena, TX

I have ordered pumpkin seed capsules from this company several times. They are a reliable company.

5 years ago

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JoAnn Utica, NY

Received order very fast. Don't expire for 2 years. Will order again

6 years ago

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R Conlin Chevy Chase, MD

Excellent company and products!Wide variety!Bob

5 years ago