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Puritan's Pride

Is This Your Business?
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3.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 28th, 2022

Puritan's Pride is headquartered in Long Island, NY, and has state-of-the-art facilities across the U.S. Puritan's Pride has been in business for more than forty years and manufactures over 1,200 high-quality vitamins, minerals, and other nutritional supplements with ingredients sourced from around the world. Whether you are looking for a probiotic, weight loss supplements, antioxidant supplements, nature's bounty, or another dietary supplement, Puritan's Pride has a product to fit your needs. 

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The Good

  • Easy-To-Use Website
  • Great Help for the New Customer
  • Hundreds of Vitamins, Supplements, and Minerals
  • Delivery Options
  • Promotions and Discounts

Easy-To-Use Website

Puritan's Pride's website is among the best. Its website is where to buy Puritan's Pride's products. Although this company still will sell its products through companies like Walmart, the majority of its customers take advantage of its online store. The site allows customers to find and easily access their vitamins and supplements. Its website is easy to maneuver, has very few ads, and clearly states its promotions to help the customer get what they want and need. Whether it is for sports nutrition or looking for pet products this company makes it easy to navigate and find what you are looking for on its site.

Great Help for the New Customer

With an emphasis to help provide overall health and wellness to its clients, Puritan's Pride has created an easy-to-use web interface that helps new and returning customers navigate simply and easily through its website. 

Knowing many individuals do not understand what they are placing into their body, it created a tab titled Health Goals. This tab was made in order to help those looking to improve a specific function of the body learn and find the best product for them. Like for example if you are wanting to lose weight you would find vitamins for you on the Diet and Lifestyle page. The individual product pages contain additional information about each product, including label information, ingredients, uses, benefits of product use and customer reviews.

Hundreds of Vitamins, Supplements, and Minerals

Puritan's Pride offers products in the following categories: Vitamins & Supplements, Herbs, Minerals, Aromatherapy, Coffee & Tea, Health & Beauty, Healthy Foods, Pet Products, Weight Loss, and Sports Nutrition. This company offers hundreds of supplements from brand names such as Nutraceutical, and Nature's Bounty.

Among this company's most popular products, Puritan's Pride also carries tons of different providers of vitamin c, multivitamin, active hexose correlated compound(AHCC), fish oil, folic acid, amino acids, and hundreds of others. This company offers most of these supplements, vitamin, and herbs in tablet, capsules, or gummy form allowing you to have more options to decide when choosing.

Delivery Options

With all online shopping, shipping can be a pain. This company has made its shipping process efficient and it is stated clearly. This company ships both domestically and internationally. Domestic shipments have a base rate of $4.95, and, for an additional charge, faster delivery is available via 2nd Day Air or Next Day Air service. Shipments to Hawaii, Alaska, Puerto Rico, and the Virgin Islands will incur an additional $4.99 surcharge, though. Puritan's Pride offers three domestic shipping options:

  • Ground - 3-9 business days
  • 2nd Day Air - 3-4 business days
  • Next Day Air - 2-3 business days

International shipping costs vary depending on the weight of the order and its destination. Total estimated freight costs will be displayed during checkout so you'll know what you'll pay before completing your order. Unless otherwise noted, free shipping offers do not apply to international orders.

For convenience, Puritan's Pride also offers three localized websites in Japan, Australia, and the United Kingdom - if you'll need your purchase shipping to one of these locations, you'll find it more convenient to shop directly on the localized sites.

International shipments will take anywhere from 2-6 weeks to arrive depending on the country - check the website for full details. If you need help while browsing, the Puritan's Pride customer support phone number is featured in the site header - or you can check the Help Center for information about shopping, shipping, returns, ordering, managing your account and technical support. There is also a direct link that will take you to order tracking if you're checking on the status of your package.

Promotions and Discounts

The Puritan's Pride homepage features at least three different promotions at any given time. These change periodically, so you'll have some flexibility on the types of products you can receive discounts on. You also have the option to sign up for the mailing list - if you do so, you'll receive exclusive access to sales, coupons and healthy lifestyle news. Additional discounts can always be found if you google "puritan's pride coupon codes".

In addition to its promotional discounts, Puritan's Pride also offers a Price Match Guarantee, and a satisfaction guarantee (not a money-back guarantee). If you find that another online vitamin store offers a lower price, call Puritan's Price and it will match that price. Note that some sites are excluded - see the website for full details. Like Swanson Health Products, Puritan's Pride has a generous return policy. You'll be able to return the unused portion of your unwanted product within one year of the purchase date.

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The Bad

  • Negative Reviews
  • No Price Match
  • Few Ratings on Products

Negative Reviews

This company has a mix of reviews that we have seen, though not all bad, this company has a lot of negative reviews to take into account. Customer's reviews have mainly been about not receiving their order, difficult customer service, and the discontinuation of its price match guarantee. These negative reviews are common throughout the industry as hundreds of thousands of items are being shipped throughout the world, but it is something that this company especially is having difficulty with.

No Price Match

Price match, offered by many companies in the industry is something customers love. Although Puritan's Pride's pricing is very competitive some of its competitors can offer a better price for some of the same products. There are a lot of other things to take into account when looking at the price so just because one company says its pretty much the same thing it doesn't mean that they are totally truthful. We trust Puritan's Pride's supplements and would recommend researching why some of its product may be more expensive before changing companies.

Few Ratings on Products

Puritan's Pride features the option for users to review and leave a star rating for each product they try, however, many products don't have reviews or ratings on them. Although this is not common on its most popular products when looking at some of its new or less popular products you may not have the added benefit of considering the experiences of other customers when making your buying decision.

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The Bottom Line

Puritan's Pride offers a plethora of products. Whether you want to lose weight, enhance performance, or simply find health supplements with natural ingredients, you'll find a fitting product. Puritan's Pride offers a generous 12-month return policy and several shipping options to choose from. Although it has some negative reviews, and no price match, it does offer a great website, promotional discounts, and is helpful for brand new customers work on their health goals. Puritan's Pride is a great option for anyone looking to find a supplement that is for them.

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Star Rating

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2.7

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70 Reviews

Review Breakdown

5 grade

29%

4 grade

7%

3 grade

10%

2 grade

9%

1 grade

46%

Sentiment Criteria

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John Sutherland Parachute, CO

I am a long time customer of Puritan's pride and have found that their products, ignoring the non-GMO and Organic questions, appear to be as good as anyone else's products. I am quite frustrated at billing practices initiated on May 1, 2018 when the company decided to start collecting local sales tax money from customers in 21 states. I have tried to get an official explanation from Customer Service with no results yet. This decision to collect out-of-state taxes is either an internal decision, or collection has been forced on Puritan's pride by external forces (i.e. government). I want to know why. I don't believe that Puritan has a physical nexus in 21 states, but if it does, then I understand the problem. However, absent getting an official and legal response from Puritan's Pride on this question, I have stopped ordering from the company.

8 years ago

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doris San Antonio, TX

Never a problem with their products, but for the last 6 months or so, even though I choose USPS as my shipping preference, they send everything via UPS. The UPS guy seems to throw the boxes from the truck in the street to my porch, and literally half the boxes I receive have been crushed on at least one side or re-taped in transit. All the contents are hot when I bring them in the house, not good if you are ordering probiotics or softgels of any kind. I never had this problem with the post office delivery, but I don't seem to have a choice in the matter. They definitely need to take the USPS option off the checkout page if they are not going to honor it. I now ask myself if a supplement I am thinking of ordering is worth the worry

10 years ago

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Ysus Talk Giza, GZ

Can the manufacturer change the components of other ingredients of a formula? I bought the vitamin D3 of this brand a couple of months ago and the information on the label does not match with the new bottle of the same vitamin D3. Besides, there is a contradiction down on the allergens substances - they say NO SOY and in the other substances there is SOY BEAN OIL as other components in the formula.

6 years ago

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Joyce Fresno, CA

I have not ordered yet in an attempt to do my very best researching online about this company. They have their headquarters in NY. I searched for a company that made their products totally from USA. Apparently, no one does at this point in my search. But, I'm still searching. All signs of search pointed me to Puritans Pride. But here's their catch phrase; Our vitamins are made from top quality ingredients from around the world. And we are monitored by the FDA. Hmm, I'm not convinced yet.

8 years ago

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Lori Cooke Four Oaks, NC

Good products for a good price. My problem is they are out of stock so much lately. Never used to be a problem. It's very inconvenient to need something and they are always out or back ordered. Maybe someone who orders the stock should order more of the stuff that sells fast, duh? Either that or get harder on their suppliers to deliver or find another supplier. Also delivery is very slow compared to most these days. Customer service is good. Also they have discontinued some products I liked.

9 years ago

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Charles Pennington Hartland, ME

Good company but very poor on keeping items you need in stock. On two different occasions they ran out of the vitamins I use and disrupted my regime to the point I am looking at other on-line vitamin companies. Very frustrating to deal with issues like this; and when you do order and they are back-ordered they will cancel your order and make you reorder??? If I order something - I expect them to deliver - if I ordered it - that means I need it! I should not have to reorder once I submit my order.

10 years ago

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Ray Florence, OR

I have used Puritan's Pride for years and the products have been mostly good. However, when you order online or by phone, the first credit card never works. I seem to always have to give a second one, even though I know the first one is a valid card. Makes one wonder if they are selling personal info or running some sort of scam.

7 years ago