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Puritan's Pride

Is This Your Business?
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3.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 28th, 2022

Puritan's Pride is headquartered in Long Island, NY, and has state-of-the-art facilities across the U.S. Puritan's Pride has been in business for more than forty years and manufactures over 1,200 high-quality vitamins, minerals, and other nutritional supplements with ingredients sourced from around the world. Whether you are looking for a probiotic, weight loss supplements, antioxidant supplements, nature's bounty, or another dietary supplement, Puritan's Pride has a product to fit your needs. 

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The Good

  • Easy-To-Use Website
  • Great Help for the New Customer
  • Hundreds of Vitamins, Supplements, and Minerals
  • Delivery Options
  • Promotions and Discounts

Easy-To-Use Website

Puritan's Pride's website is among the best. Its website is where to buy Puritan's Pride's products. Although this company still will sell its products through companies like Walmart, the majority of its customers take advantage of its online store. The site allows customers to find and easily access their vitamins and supplements. Its website is easy to maneuver, has very few ads, and clearly states its promotions to help the customer get what they want and need. Whether it is for sports nutrition or looking for pet products this company makes it easy to navigate and find what you are looking for on its site.

Great Help for the New Customer

With an emphasis to help provide overall health and wellness to its clients, Puritan's Pride has created an easy-to-use web interface that helps new and returning customers navigate simply and easily through its website. 

Knowing many individuals do not understand what they are placing into their body, it created a tab titled Health Goals. This tab was made in order to help those looking to improve a specific function of the body learn and find the best product for them. Like for example if you are wanting to lose weight you would find vitamins for you on the Diet and Lifestyle page. The individual product pages contain additional information about each product, including label information, ingredients, uses, benefits of product use and customer reviews.

Hundreds of Vitamins, Supplements, and Minerals

Puritan's Pride offers products in the following categories: Vitamins & Supplements, Herbs, Minerals, Aromatherapy, Coffee & Tea, Health & Beauty, Healthy Foods, Pet Products, Weight Loss, and Sports Nutrition. This company offers hundreds of supplements from brand names such as Nutraceutical, and Nature's Bounty.

Among this company's most popular products, Puritan's Pride also carries tons of different providers of vitamin c, multivitamin, active hexose correlated compound(AHCC), fish oil, folic acid, amino acids, and hundreds of others. This company offers most of these supplements, vitamin, and herbs in tablet, capsules, or gummy form allowing you to have more options to decide when choosing.

Delivery Options

With all online shopping, shipping can be a pain. This company has made its shipping process efficient and it is stated clearly. This company ships both domestically and internationally. Domestic shipments have a base rate of $4.95, and, for an additional charge, faster delivery is available via 2nd Day Air or Next Day Air service. Shipments to Hawaii, Alaska, Puerto Rico, and the Virgin Islands will incur an additional $4.99 surcharge, though. Puritan's Pride offers three domestic shipping options:

  • Ground - 3-9 business days
  • 2nd Day Air - 3-4 business days
  • Next Day Air - 2-3 business days

International shipping costs vary depending on the weight of the order and its destination. Total estimated freight costs will be displayed during checkout so you'll know what you'll pay before completing your order. Unless otherwise noted, free shipping offers do not apply to international orders.

For convenience, Puritan's Pride also offers three localized websites in Japan, Australia, and the United Kingdom - if you'll need your purchase shipping to one of these locations, you'll find it more convenient to shop directly on the localized sites.

International shipments will take anywhere from 2-6 weeks to arrive depending on the country - check the website for full details. If you need help while browsing, the Puritan's Pride customer support phone number is featured in the site header - or you can check the Help Center for information about shopping, shipping, returns, ordering, managing your account and technical support. There is also a direct link that will take you to order tracking if you're checking on the status of your package.

Promotions and Discounts

The Puritan's Pride homepage features at least three different promotions at any given time. These change periodically, so you'll have some flexibility on the types of products you can receive discounts on. You also have the option to sign up for the mailing list - if you do so, you'll receive exclusive access to sales, coupons and healthy lifestyle news. Additional discounts can always be found if you google "puritan's pride coupon codes".

In addition to its promotional discounts, Puritan's Pride also offers a Price Match Guarantee, and a satisfaction guarantee (not a money-back guarantee). If you find that another online vitamin store offers a lower price, call Puritan's Price and it will match that price. Note that some sites are excluded - see the website for full details. Like Swanson Health Products, Puritan's Pride has a generous return policy. You'll be able to return the unused portion of your unwanted product within one year of the purchase date.

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The Bad

  • Negative Reviews
  • No Price Match
  • Few Ratings on Products

Negative Reviews

This company has a mix of reviews that we have seen, though not all bad, this company has a lot of negative reviews to take into account. Customer's reviews have mainly been about not receiving their order, difficult customer service, and the discontinuation of its price match guarantee. These negative reviews are common throughout the industry as hundreds of thousands of items are being shipped throughout the world, but it is something that this company especially is having difficulty with.

No Price Match

Price match, offered by many companies in the industry is something customers love. Although Puritan's Pride's pricing is very competitive some of its competitors can offer a better price for some of the same products. There are a lot of other things to take into account when looking at the price so just because one company says its pretty much the same thing it doesn't mean that they are totally truthful. We trust Puritan's Pride's supplements and would recommend researching why some of its product may be more expensive before changing companies.

Few Ratings on Products

Puritan's Pride features the option for users to review and leave a star rating for each product they try, however, many products don't have reviews or ratings on them. Although this is not common on its most popular products when looking at some of its new or less popular products you may not have the added benefit of considering the experiences of other customers when making your buying decision.

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The Bottom Line

Puritan's Pride offers a plethora of products. Whether you want to lose weight, enhance performance, or simply find health supplements with natural ingredients, you'll find a fitting product. Puritan's Pride offers a generous 12-month return policy and several shipping options to choose from. Although it has some negative reviews, and no price match, it does offer a great website, promotional discounts, and is helpful for brand new customers work on their health goals. Puritan's Pride is a great option for anyone looking to find a supplement that is for them.

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Star Rating

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2.7

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70 Reviews

Review Breakdown

5 grade

29%

4 grade

7%

3 grade

10%

2 grade

9%

1 grade

46%

Sentiment Criteria

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E.R Riverhead, NY

I have been shopping with Puritans Pride for more years than I can remember. And I make LARGE order purchases. I never had a complaint!! UNTIL NOW!!! And I dont usually write reviews. But enough already!! What has happened to this company???? I cant seem to get an American speaking rep anytime I need to. Delivery is awful. And the worst of it is the completion of any order. It has happened at least 3 times in the past 6 months that I have placed an order for Buy 1 Get 2 Free and end up receiving only ONE!!! What the heck??? Then I have to deal with explaining this to a rep who does not speak English properly (not their fault) and something gets lost in the translation. Not to mention how long it now takes to receive the remainder of your order. To add to my frustration, items that I have been using and relying on for years, I am now finding they are no longer stocking. I dont know what has happened, but for a Company that I use to brag about to friends, I am now questioning. I am in search of another means to fulfill my Vit/Supplemental needs.

9 years ago

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T wayne

I contacted PP by email regarding the quality of their ginkgo 60mg softgels. It took two tries but after a week or two I got my answer to the question of percentage of ginkolic acid: this we can not divulge. So, two thumbs up for responding. The prices are quite good also. However, in my search for beneficial health products I can not say I feel inclined to repurchase this herb here. I prefer to find supplements that people have thoroughly tested and can provide scientific evidence of the purity and therefore effectiveness of the product. Otherwise we are left spending money on things that may not be pure and actually be detrimental to health. I will ask the same question to NOW, Swanson, and others and report what I find.

10 years ago

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ocean Las Vegas, NV

I used to be a dedicated Puritan's Pride customer, but I won't do business with them anymore. Their website no longer accepts Microsoft Explorer, but they won't tell anybody, the website simply doesn't load with my browser of choice. When I talked to their tech support to find out what was wrong, they gave me a big runaround telling me that I should switch to Google Chrome. What Puritan's Pride really wants to do is sell my data to Google to make money off of me instead of doing honest business with me. I will never do business with a company that exploits me and my privacy like that.

7 years ago

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One Clay Pot Florence, AL

Shipment prompt but sleazy looking packaging. Bright, shiny plastic bottles. I ordered 7 different types of supplement capsules, each bottle smells the same, like something rotten. My family takes many kinds of supplement caps and each bottle carries a scent unique to what is inside the capsule. One PP review stated “There is something rotten in Denmark,” and I thought, “Yes, and PP has bottled it and is selling it,”!! Yuck. And I ordered approximately $100 worth!😿

7 years ago

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XIAODONG LI Davis, CA

Overall, its delivery and service do not compensate the slight advantage on Puritan's price. If only to rate on delivery and service, I would have given a rating of 1 or 2, instead of 4. This was not the case a couple of years ago, the delivery and service were very good to excellent when I ordered from them last time. Something has changed, I believe

9 years ago

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ALEJANDRO

I WAS ORDERED SOME PRODUCTS OF PURITAN'S PRIDE, I HOPE ALL BE FINE (I'LL TELL YOU), BUT NOW ONLY KNOW THE SHIPMENT WAS MADE BY UPS, AND I PROBABLY ARRIVE BY MAY 27TH

10 years ago